Model year

2012 Harley-Davidson Softail

Motorcycle, gasoline, built in United States. Owner complaints on file from Jun 11, 2013 to Jun 25, 2015.

Recall campaigns covering this model year119k vehicles or units across those campaigns
Owner complaints31.5 times the median 2012 motorcycle
Severity index0.02012 motorcycles average 7.8
First 24 months1Complaints in its first two years
Complaints over time

Complaints about the 2012 Harley-Davidson Softail peaked in 2013, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.75120131201520172019202120232026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

67% of complaints about the 2012 Harley-Davidson Softail name powertrain

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Powertrain
2
Brakes
1
Wheels
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

One recall campaign covers the 2012 Harley-Davidson Softail

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2012 Harley-Davidson Softail
CampaignFiledSubjectComponentVehiclesRemedy
14V-794Dec 16, 2014In the affected motorcycles, the threads for the brake line banjo bolt in the front brake master cylinder may corrodeBrakes19,015Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2012 Harley-Davidson Softail

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

3 complaints on file, page 1 of 1.

  1. Filed Jun 25, 2015Failure Apr 28, 20143,000 milesCarrollton, GAWheels

    UPON DECELERATION, A WOBBLE OCCURS IN THE REAR TIRE. THIS PROBLEM HAS OCCURRED 3 TIMES NOW. THE DEALERSHIP HAS GIVEN THE SAME ANSWER ALL THREE TIMES THAT THE REAR SPOKES HAVE BACKED LOOSE.

    NHTSA complaint 10730330
  2. Filed Oct 27, 2014Failure Oct 1, 20131,200 milesCharleston, SCClutch assembly, Service brakes, Master cylinder

    TL* THE CONTACT OWNS A 2012 HARLEY DAVIDSON SOFTAIL. WHILE DRIVING VARIOUS SPEEDS, THE CLUTCH FAILED. THE VEHICLE WAS TOWED TO A DEALER WHO DIAGNOSED THAT THE MASTER CYLINDER AND THE CLUTCH PLATES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE MASTER CYLINDER AND THE CLUTCH PLATES, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,200.

    NHTSA complaint 10650293
  3. Filed Jun 11, 2013Failure Oct 20, 20122 milesLower Burrell, PAPower train

    TL* THE CONTACT OWNS A 2012 HARLEY DAVIDSON FLS SLIM MOTORCYCLE. THE CONTACT STATED THAT THE CLUTCH CABLE WAS TOO LONG FOR THE MOTORCYCLE AND ROUTED IMPROPERLY. THE CONTACT ADDED AN ACCESSORY WINDSHIELD, WHICH PUSHED THE CABLE TO THE BOTTOM OF THE FENDER. THE CONTACT WAS CONCERNED THAT THE CABLE WOULD BECOME CAUGHT IN IT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE LENGTH AND ROUTING OF THE CABLE WAS HOW IT WAS DESIGNED. THE PROBLEM WAS REPORTED TO THE MANUFACTURER. THE FAILURE MILEAGE WAS 2. THE CURRENT MILEAGE WAS 4,200.

    NHTSA complaint 10519380
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

4 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • SB-M-1374 Jun 18, 2014 · Service Bulletin/Repair Instructions
    HARLEY DAVIDSON: FUEL PUMP WERE FOUND TO NOT HAVE PROBLEMS WITH STARING OR DRIVABILITY ISSUES, AFTER BEING RETURNED TO MANUFACTURER AND DIAGNOSIS DURING PDI. MODEL 2013-14 SOFTAIL. *PE
  • HD-M-1366 Apr 8, 2014 · Service Bulletin/Repair Instructions
    HARLEY DAVIDSON: INFORMATION REGARDING THE EFFORTS OF RETRIEVING THE VOLTAGE REGULATOR KITS 0912, IN THE U.S. *PE
  • HD-TT-434 Apr 14, 2014 · Service Bulletin/Repair Instructions
    HARLEY DAVIDSON: INFORMATION REGARDING DAYMAKER HEADLAMP EXPERIENCING LOWER CURRENT ON LED HEADLAMP COMPARED TO HALOGEN HEADLAMP. MODEL 2011-13 SOFTAIL, 2012-13 DYNA. *PE
  • SB-M-1322 Apr 3, 2012 · Service Bulletin/Repair Instructions
    HARLEY DAVIDSON MC: INFORMATION PROVIDED REGARDING THE UNSECURED ATTACHMENT OF SADDLEBAGS ON SOME MOTORCYCLE. MODEL 2012 DYNA FLD, 2010-2012 SOFTAIL CVO. *PE
Source: NHTSA manufacturer communications files.