Trailer, Not Applicable, built in China. Owner complaints on file from Jan 19, 2018 to Aug 9, 2018.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-638 | Oct 9, 2017 | Tires on these trailers may not be strong enough to support the expected loads | Tires | 95,237 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
5 complaints on file, page 1 of 1.
PURCHASED HARBOR FREIGHT UTILITY TRAILER ITEM # 62647 IN APRIL 2017 ALONG WITH SPARE TIRE ITEM # 61520. PURCHASED THESE ONLINE WITH HOME ADDRESS, EMAIL AND PHONE NUMBER INCLUDED. IN APRIL 2018 TRIED TO GET INFORMATION ON THE TRAILER FROM HF WEBSITE, BUT ALL THE TRAILERS WERE NO LONGER LISTED. AFTER A WEB SEARCH I FOUND THE RECALL INFORMATION. I WENT TO THE SIERRA VISTA, AZ STORE TO GET REPLACEMENT TIRES, TOLD THEY HAVEN'T RECEIVED ANY YET (RECALL INFORMATION SAID THEY WOULD BE AVAILABLE IN DECEMBER 2017). IN JUNE 2018 I WENT TO THE SIERRA VISTA STORE AGAIN AND THEY SAID THEY HAD THEM. I HAPPENED TO HAVE THE TRAILER WITH ME THAT DAY, SO IN THE PARKING LOT I JACKED UP THE TRAILER AND TOOK THE TIRES INSIDE. THEY THEN SAID THAT THEY DIDN'T HAVE ANY OF THE 5 LUG, ONLY THE 4 LUG, SO I HAD TO PUT THE TIRES BACK ON WITH NO INFORMATION ABOUT WHEN THEY WOULD BE IN. AS OF AUGUST 2018, I STILL HAVE YET TO BE NOTIFIED (ALTHOUGH HF HAS MY ADDRESS, EMAIL, AND PHONE FROM THE ONLINE ORDER MEANING IT IS IN THEIR DATABASE) AND HAVE YET TO RECEIVE THE REPLACEMENT TIRES.
NHTSA complaint 11118861TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. AFTER CALLING AND VISITING SEVERAL HARBOR FREIGHT LOCATIONS, INCLUDING THE STORE LOCATED AT 30 COMMERCIAL ST. #2, MEDFORD, MA, THE CONTACT WAS REPEATEDLY INFORMED THAT REPLACEMENT PARTS FOR NHTSA CAMPAIGN NUMBER: 17V638000 (TIRES) WERE COMING SOON; HOWEVER, NO PARTS WERE AVAILABLE. AFTER NOTIFYING THE MANUFACTURER, THE CONTACT WAS DIRECTED BACK TO THE LOCAL DEALERS. THE VIN AND THE TIRE INFORMATION WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint 11067187TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HARBOR FREIGHT TOOLS (1155 E SUNSET DR #118, BELLINHAM, WA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN AND TIRE INFORMATION WAS NOT AVAILABLE.
NHTSA complaint 11066471TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER WITH INNOVA ULTRA RUNNER TIRES, SIZE: 4.80/4.00X12. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V638000 (TIRES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HARBOR FREIGHT, 708 SE US HWY 19, CRYSTAL RIVER, FL 34429) CONFIRMED THAT PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE DOT NUMBER AND VIN WERE UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint 11066022TL* THE CONTACT OWNS A 2017 HAUL MASTER UTILITY TRAILER. THE TRAILER WAS EQUIPPED WITH INNOVA TIRES, TIRE LINE: ULTRA RUNNER, TIRE SIZE: 4.80/4.00X12, AND DOT NUMBER: UNKNOWN. THE CONTACT RECEIVED A RECALL LETTER FROM HARBOR FREIGHT REGARDING NHTSA CAMPAIGN NUMBER: 17T017000 (TIRES). HARBOR FREIGHT WAS CONTACTED AT 1-800-444-3353 AND STATED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT FELT THAT A REASONABLE AMOUNT OF TIME HAD PASSED FOR THE RECALL REMEDY. THE VIN WAS NOT PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint 11063728Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.