Complaints over time
Complaints about the 2023 Heartland Bighorn peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2023 Heartland Bighorn
Trailer, Not Applicable, built in United States. Owner complaints on file from Jun 9, 2023 to Oct 8, 2024.
Recall campaigns covering this model year316k vehicles or units across those campaigns
Owner complaints22.0 times the median 2023 trailer
Severity index0.02023 trailers average 5.4
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2023 Heartland Bighorn name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2023 Heartland Bighorn
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-236 | Mar 27, 2024 | LED backlight circuit board in the cooktop range may fail, causing the board to overheat | Equipment | 10,038 | Not stated |
| 23V-278 | Apr 19, 2023 | Federal certification label may have incorrect tire information | Equipment | 100 | Part replacement |
| 22V-591 | Aug 8, 2022 | Electric retractable awning has a welded seam on the fabric that may separate, potentially allowing the awning to drop beyond normal operation | Equipment | 5,446 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Heartland Bighorn
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Oct 8, 2024Failure Aug 31, 2023Prescott Valley, AZRecreational vehicle/trailer, Lpg systems
Range is installed in our Heartland RV. Suburban put out a TSB to have silicone placed at wiring connections on stove knobs under stove top. Then they put out a recall to disconnected and cap the wiring for the illumination of the stove knobs and the oven lighting. The range has an issue with the temperature control that it doesn’t reach indicated temperature. The main issue is that when the pilot is lit and you set it to a temperature like 300 degrees it lights okay. But, after a few minutes the burner goes out and so does the pilot. You have to continually relate the pilot and each time turn the range to a higher temperature to keep the burner in the oven on to cook anything. Suburban has indicated that it is a manifold issue on the top of the stove but has not provided any corrective action or recall on any of this. The Range should be recalled and replaced.
NHTSA complaint 11618700 - Filed Jun 9, 2023Failure Feb 28, 2023Milton, FLElectrical system
The contact owns a 2023 Heartland Bighorn built on a 2019 Mercedes-Benz Sprinter chassis. The contact stated that while the awning was opened, the front passenger’s side the awning fractured. The contact stated that the water tank also filled up with water independently. On another occasion, while pulling the stairs, the screws to the handle detached. The RV was taken to the dealer and the RV was repaired. On another occasion, while turning on the water, the contact became aware that the water was not heated as needed. The vehicle was taken to the dealer and the battery was replaced; however, the lights inside the RV were low. The RV was diagnosed by an inspector sent by the manufacturer and stated that a ground wire was loosened. The contact was informed that the RV was unsafe to operate. The RV was not repaired. The manufacturer was contacted but did not provide any assistance. The failure mileage was unknown.
NHTSA complaint 11526208
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
1 manufacturer communication cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 98.01.25 LED Lig Mar 29, 2023 · Service Bulletin/Repair Instructions
TSB for Suburban Range LED lights shorting out on the face frame.
Source: NHTSA manufacturer communications files.