Complaints over time
Complaints about the 2016 Heartland Gateway peaked in 2016, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Heartland Gateway
Trailer, Not Applicable, built in United States. Owner complaints on file from Oct 13, 2016 to Sep 25, 2017.
Recall campaigns covering this model year11,680 vehicles or units across those campaigns
Owner complaints22.0 times the median 2016 trailer
Severity index0.02016 trailers average 8.7
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2016 Heartland Gateway name tires
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
One recall campaign covers the 2016 Heartland Gateway
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 15V-482 | Jul 30, 2015 | Click on "All Products Associated With This Recall" for a complete list | Equipment | 1,680 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Heartland Gateway
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Sep 25, 2017Failure Sep 24, 20177,500 milesLivonia, MITires
I EXPERIENCED TWO TREAD SEPARATIONS ON TOW MAX STR TRAILER TIRES, ST235 80R16 LOAD RANGE E. ONE FAILURE OCCURRED FIVE MINUTES AFTER ENTERING THE FREEWAY ON THE LEFT FORWARD TIRE. THIS TIRE WAS REMOVED AND THE SPARE WAS INSTALLED. APPROXIMATELY TWO HOURS ALTER AND 110 MILES DOWN THE ROAD I EXPERIENCED A VIRTUALLY IDENTICAL TREAD SEPARATION FAILURE ON THE RIGHT FRONT TIRE. ALL TIRES ON THE VEHICLE HAD BEEN VISUALLY INSPECTED THAT MORNING AND SHOWED NO VISIBLE SIGNS OF DISTRESS, TIRE PRESSURE WAS VERIFIED COLD WITH A TIRE PRESSURE GATE TO BE 80 PSI. AFTER THE FIRST FAILURE THE REMAINING THREE TIRES WERE EXAMINED AND PRESSURE WAS VERIFIED, AT THIS TIME THE REMAINING TIRES ALSO SHOWED NO VISIBLE SIGNS OF DISTRESS. BOTH TREAD SEPARATIONS CAUSED EXTENSIVE VEHICLE DAMAGE. BOTH FAILURES OCCURRED WITH NO PRIOR WARNING OF AN ISSUE.
NHTSA complaint 11025447 - Filed Oct 13, 2016Failure Oct 10, 20163,000 milesHenderson, NVUnknown or other, Wheels
TRAVELING AT ABOUT 60 TO 65 MPH ON NEVADA HIGHWAY 93, 20 MILES SOUTH OF CALIENTE, NV THE RIGHT FRONT TANDEM TIRE OF THE FIFTH WHEEL TRAILER HAD A BLOWOUT CAUSING BODY DAMAGE AND THE STEEL BELTS OF THE BLOWN TIRE WHIPPED THE SIDE WALLS OF THE REAR TIRE CAUSING IT TO GO FLAT ALSO. MY CONCERN IS THE MANNER IN WHICH THIS TIRE BLEW OUT AND THE PERPENDICULAR SPLIT ACROSS THE TIRE AND THE WAY THIS TIRE WENT TO PIECES. THIS DOESN'T SEEM NORMAL TO ME AND IN THE 45 + YEARS THAT I HAVE BEEN DRIVING AND I HAVE POSSESSED A CDL LICENSE BEFORE, I HAVE DEALT WITH PROBABLY A DOZEN TIRE BLOW OUTS WITH EQUIPMENT LOADED ON TRAILERS, ON THE TRACTOR AND ON PERSONAL TRUCKS, CARS, MOTORHOMES AND TRAILERS. LUCKILY I WAS ABLE TO KEEP IT UP RIGHT, SLOW DOWN AND GET IT OFF TO THE SIDE OF THE ROAD WHERE THE PICTURES WERE TAKEN. TIRE PRESSURES WERE AT 80 PSI AS RECOMMENDED BY THE TRAILER MANUFACTURER AND THE TIRE MANUFACTURER, THE REASON I KNOW IS THE I TOLD THE DEALER OF A PROBLEM WITH THESE TIRES LOOSING AIR EXCESSIVELY SO I CHECK THEM EACH TIME BEFORE I GET ON THE HIGHWAY. THE TIRES ARE TOWMAX STR, POWER KING, ST 235/85R16 LOAD RANGE E. I HAVE A WITNESS WITH ME THAT WAS APPROXIMATELY 1,000 FEET BEHIND ME WHEN THE TIRE BLEW AND WE WENT BACK TO LOOK AND THERE WERE NO OBSTRUCTION ON THE HIGHWAY, OF COARSE IF THERE WERE I WOULD HAVE HIT IT WITH MY TRUCK FIRST. I FEEL THAT THESE TIRES NEED TO BE INVESTIGATED. I DON'T SEEM TO BE MAKING ANY HEADWAY WITH THE TIRE REP (TREDIT TIRE) AND THESE ARE THE TIRES INSTALLED BY HEARTLAND ON THIS TRAILER AND I'M NOT GETTING ANY WHERE WITH THEM EITHER. PLEASE LET ME KNOW OF YOUR FINDINGS.
NHTSA complaint 10915793
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.