Complaints over time
Complaints about the 2018 Heartland Pioneer peaked in 2022, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2018 Heartland Pioneer
Trailer, Not Applicable, built in United States. Owner complaints on file from Jun 8, 2022 to Jun 4, 2024.
Recall campaigns covering this model year429k vehicles or units across those campaigns
Owner complaints22.0 times the median 2018 trailer
Severity index0.02018 trailers average 5.0
First 24 months0Complaints in its first two years
Components
50% of complaints about the 2018 Heartland Pioneer name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
4 recall campaigns cover the 2018 Heartland Pioneer
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-428 | Jun 4, 2021 | Regulator may fail, causing an increase in propane pressure | Equipment | 22,326 | Part replacement |
| 19V-525 | Jul 12, 2019 | A/C electrical connector may have been improperly installed, possibly causing increased electrical resistance and the connection to overheat | Electrical system | 5,598 | Not stated |
| 17V-690 | Nov 1, 2017 | Liquid propane (LP) manifold block may be mounted too close to the center shackle, allowing the shackle to hit the LP hose fitting and cause a… | Equipment | 561 | Not stated |
| 17V-511 | Aug 18, 2017 | Liquid propane (LP) hose may not have been properly secured to the frame near the tire and, as a result, the tire may rub through the LP hose… | Equipment | 101 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2018 Heartland Pioneer
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jun 4, 2024Failure Jun 30, 2023100 milesSmithfield, MOElectrical system
The contact owns a 2018 Heartland Pioneer RV. The contact stated that while outside and touching the RV, the contact experienced electrical shocks. The electrical shocks had occurred only while kneeling and touching the RV. While examining the RV, the contact discovered that the electrical wiring to the air conditioning unit was chard and burnt. Additionally, the air condition compressor had overheated. The cause of the failure was not determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 100.
NHTSA complaint 11592331 - Filed Jun 8, 2022Failure Apr 15, 2021Cocoa, FLTires
On Thursday, April 15, 2021, at approximately 1415, I was traveling east on I-10 in Florida at approximately Mile Marker 130, when I felt my travel trailer start to sway, looked in my passengers side rear-view mirror and noticed tire pieces flying everywhere. I immediately slowed to a stop as I pulled to the shoulder of the road. By the time I pulled to the side of the road the tire had disintegrated, there was nothing left of the tire but the beads, and the wheel was damaged. When the tire blew out, I was on an overpass when the trailer began to sway back and forth. Since it is a single axle trailer it sways more than a tandem axle would. Fortunately, I installed a weight distribution hitch with anti sway. If this had not been the set up, no telling what would have happened, but even with this setup, there was definitely notable sway felt in the drivers seat of a loaded GMC 2500HD crew cab 4X4. The problem has not been evaluated or attempted to be reproduced by any one. Pictures were sent to the insurance company/roadside assistance. There were no previous symptoms prior to the tire blowing out. Having driven big trucks, 18 wheels, most of my life, 40 years at the time of this incident, I understand the importance of tire maintenance and proper inflation. Prior to starting the trip from Longview, TX, tire pressure was checked and it was 80psi, an overnight stop in Vicksburg, MS prior to starting out the morning of the incident, pressures were confirmed cold at 80psi. I always carry an air source with me just in case. And during inspection prior to starting out, there was no visual indication of tire failure, or anywhere along the trip when stops were made, the tires were visually inspected. It's just habit to do a visual inspection of truck and trailer, especially tires at every stop. At the time of this incident, the tires were factory installed new. And had less than 2,000 miles. If needed I can give exact mileage via google maps.
NHTSA complaint 11468204
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
2 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 5SF-033018 Mar 30, 2018 · Service Bulletin/Repair Instructions
It has been determined that the sidewall header for the slide room opening is insufficient to support the weight and could over time sag causing a gap in the slide room seal. This gap could allow water penetration. - 5SF-032618 Mar 26, 2018 · Service Bulletin/Repair Instructions
Dometic Furnace Limit Switch service bulletin on all Small & Medium Furnaces (AFS, AFM, DFS, DFM). Fiberglass sleeve over the exhaust tube to prevent wire from shorting and blowing protective fuse.
Source: NHTSA manufacturer communications files.