Pickup, gasoline, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Nov 20, 2023 to Jul 19, 2026.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-412 | Jun 5, 2024 | Circuit board in the motor-driven power steering assembly may short circuit, resulting in a loss of power steering assist | Steering | 795 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
35 complaints on file, page 1 of 2.
I’m concerned about the power brakes I’ve received these faults a few times. DTC DTC System DTC Sub System C184987 CHASSIS LKAS Also there are reports online that other owners have experienced this issue with their Santa Cruz’s Some reporting dealers lack of concern. Diagnostics History My vehicle Last Reported Original Date Mileage Status DTC DTC System DTC Sub System 02/23/26 02/20/26 572 C184987 CHASSIS LKAS This refers to the vacuum pump that controls the power brakes. When applied the brake pedal becomes firm. When this code is triggered, your vehicle will likely illuminate warning lights on your dashboard, such as the ABS and ESC warning lights. You might experience a change in how the brake pedal feels or a temporary deactivation of cruise control or stability features. The Diagnostic Trouble Code (DTC) C184987 is a chassis-specific trouble code that typically points to a fault in the vehicle's braking or stability control system.
NHTSA complaint 11751347Contact owns 2024 Honda Santa Cruz. The contact stated while driving 45 mph on the highway vehicle wasn't responding while accelerator pedal was depressed. The contact stated there was no warning lights on vehicle before incident happen and that contact had to turn off and on the vehicle to make it function. correctly. The contact was able to contact dealer. The manufacturer was not made aware of the issue. The contact stated this has been a recurring event on vehicle. The failure mileage was approximately 15,000.
NHTSA complaint 11741927On [XXX], while I was travelling South on [XXX] in Washington, while towing. My Emergency Brake/Forward Collision Avoidance system activated. Very briefly but enough to give me a shock. There was no reason for this to be activated, traffic was moving along, no one was closely in front of me, fortunately no one was right behind me. I discovered upon returning home that there was just issued a recall for this reason on 2025-2026 Santa Cruz vehicles. Mine is a 2024. I called the dealership, no coverage for the update for my truck yet. There was another recall that I was not notified about for an software update on my oil pump, which I will have done tomorrow. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11739908My issue is that the lane keeping system was much too sensitive. I would be riding at highway speeds and the car would pull suddenly to the right or left. This was an intermittent problem but when I took it in wanting an adjustment to the system to make it less sensitive, I was told that they were unable to address the system-not allowed to make any adjustments, which I found to be strange. I asked to speak to the service manager and waited to speak with him. The service advisor came back to me, gave me my keys and said it was now fixed. I asked what they did and was told that they disabled it and offered NO PAPERWORK. I reached out to Hyundai corporate and was told that they don't get involved with customer issues with their dealers. They told me to work it out with the dealership. Is that how safety issues are supposed to be handled?
NHTSA complaint 11735543WHILE DRIVING ON I-81 UP A STEEP GRADE, TRUCK SUFFERED A SUDDEN POWER LOSS, WITH SPEED DROPPING TO 35 MPH FROM 65 MPH. ATTEMPTS TO REGAIN SPEED FAILED AND IT FELT LIKE TRUCK DOWNSHIFTED TO A LOWER GEAR. 35 MPH CONTINUED UNTIL I DECIDED TO USE TRUCK CRUISE CONTROL TO ATTEMPT TO GAIN SPEED. I WAS WORRIED ABOUT TRACTOR TRAILERS HITTING ME DUE TO LOW SPEED. FINALLY GOT VEHICLE TO 65 MPH BUT WOULD NOT GO ABOVE 65 MPH. RODE THAT WAY FOR 100 MILES ( TRIP HOME WAS ~ 200 MILES) FINALLY IN LIGHTER TRAFFIC WHEN I HAD TO BRAKE, I TRIED TO USE GAS PEDAL TO MAINTAIN SPEED.AND IT WORKED. RODE THE LAST 100 MILES NORMALLY. I WAS AT GREAT RISK WHEN TRUCK WENT FROM 65 MPH TO 35 MPH. THIS IS THE SECOND INCIDENT VEHICLE SUFFERED IN THE LAST 2 MONTHS.. DEALER WAS NOT ABLE TO DIAGNOISE PROBLEM. VEHICLE HAD NO WARNING LAMPS TO WARN ME IN BOTH INSTANCES.
NHTSA complaint 11733735I was at a stop sign leave a store and I started going again and when I got to 15 mph it like it went into neutral and I thought maybe I hit shifter in neutral but didn't and I went to go again did same thing but then jump into next gear got cat home I bought this car brand new I only got 33000 miles
NHTSA complaint 11713824I purchased the vehicle in September of 2025 I called and sent text message to Palmer Hyundai of Mobile to report an issue with forward Collision System (please note Photos and document would not attach so i sent an email to VSH@DOT.GOV. 02/08/2025. The issue was reported at the 1st oil change with Palmer Hyundai (8000 miles oil change) I have been dealing with this issue for a year, I wanted to provide Hyundai an opportunity to correct the front collision warning system it is still inoperable. 1.What component or system failed or malfunctioned, and is it available for inspection upon request? Front Collision System. Vehicle is available for inspection; YES 2.How was your safety or the safety of others put at risk? Reduced effectiveness of other safety features: Potential for serious injury or death 3.Has the problem been reproduced or confirmed by a dealer or independent service center? YES, Palmer Hyundai of Mobile Ala and Hallmark Hyundai of Flowood Ms. 4.Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Technician from the dealerships 5.Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? September of 2025, I notified the Dealership there was an Issue.
NHTSA complaint 11712334Very strong fuel smell coming from parked vehicle after filling the Gas Tank. After driving 40 miles to remove approximately 1/4 of a the Tank, fumes are gone. 1/06/2026: Took Truck to closest Dealership. Burlington Hyundai Nj and they had it for 3 days. (The Tank was not Full) and they didn't find anything wrong. They still have not given me any documents on what the checked. They said I would get it by E-Mail. I purchased the vehicle from Hyundai of Trenton Nj and they are not getting back to me on when I can bring it in. I can not park in or even near my garage.
NHTSA complaint 11712036Sporadically, when shifting from first to second gear, the engine/transmission will stall, causing a loss of power for several seconds. This is generally when pulling away from a stop sign/light into traffic. I picked a single date below, but this continually happens from time to time.
NHTSA complaint 11700619Upon starting the vehicle is doesn't act normal and when placed In drive it feels like brakes are applied and it doesn't want to hardly move even when pressing the throttle all the way down. This has also happens a couple times when at a stop and have to pull over and turn the vehicle off and restart. My so. Drives this vehicle and I feel this is a huge safety concern if he is able to get the vehicle moving and can get to a safe spot to shutdown and restart.
NHTSA complaint 11698674The contact owns a 2024 Hyundai Santa Cruz. The contact stated that after coming to a complete stop and then accelerating, there was an abnormal, creaking sound coming from the suspension. There was no warning light illuminated. The vehicle was taken to a dealer, and the contact was informed that the failure was related to an aftermarket lift kit that was installed on the vehicle prior to the contact owning the vehicle. The vehicle was not repaired and remained with the dealer for weeks. The contact was provided a loaner vehicle. The manufacturer was notified of the failure, and the contact was provided a case number. The failure mileage was approximately 600.
NHTSA complaint 11697647As I was attempting to accelerate at a stop light, once I got to 10mph I lost all power and the vehicle appeared to be in neutral, even though it was in gear. The engine just revved and would not go any faster. It appeared that the transmission just completely slipped out of gear. I had to figure out a way to exit the road as I was in full rush hour traffic. When I re-entered traffic to try again, the same thing happened and I exited into a side street neighborhood. The third time, the car did accelerate although it was rough shifting. This problem is extremely unsafe. This is a brand new car and unacceptable. When I researched this issue online, it appears to be a very common issue in the 2022-2024 Hyundai Santa Cruz’s. I hope that this will be investigated.
NHTSA complaint 11693975The contact owns a 2024 Hyundai Santa Cruz. The contact stated that while in the process of towing the vehicle on a tow dolly, the contact attempted to steer the steering wheel to verify that the steering wheel was locked, but the steering wheel was not locked and could be turned. The contact stated that the Owner's Manual stated that the steering wheel would lock while the vehicle was turned off. The vehicle was taken to the dealer, where it was confirmed that the steering wheel had failed to lock while the vehicle was turned off. The contact stated that the vehicle was purchased with the intention of towing the vehicle on a tow dolly as necessary, but the contact had stopped towing the vehicle to prevent an accident. The dealer contacted the manufacturer for assistance. The manufacturer informed the dealer that the vehicle was operating as designed and could not be towed on a tow dolly. The vehicle was not repaired. The failure mileage was approximately 1,000.
NHTSA complaint 11681569Vehicle seems to not go into park at times and then coasts forward.
NHTSA complaint 11679782We purchased our 2024 Santa Cruz [XXX]. On [XXX] the Santa Cruz we purchased from Korum Hyundai Dealership died on the highway as my husband and I were heading to town through the mountains. We had to roll to the side of the road as the Santa Cruz just lost all power and would not accelerate, it just died and lost power. I thought it was a fluke. My husband was driving. I asked if he had hit a button or something, he said no. Turned the ignition to off and he restarted the Santa Cruz and it turned on. On Saturday, [XXX], driving on [XXX] , heading west from Glenoma, Washington to Morton, Washington driving approx 60 mph when the Santa Cruz lost all power again driving down the highway. It was a very dangerous situation! We have logging trucks and semi trucks up and down that highway going speeds of 60 mph and more! I lost all power and had to roll to the side of the road in the Santa Cruz. Some of that stretch of highway does not even have places to pull over and some of that highway has metal guard rails as well as drop off cliffs. EXTREMELY HAZORDOUS SITUATION to have the Santa Cruz simply lose all power going down the highway! On this date the Santa Cruz had 4522 miles on it. I looked at the dash panel to see if there were any warning lights and made a point to look at the mileage. There were no warning lights. Nor warning messages. April 3rd the 2024 Santa Cruz Night was dropped of at the Korum Hyundai Service Dept. The dealership has had the vehicle for 3 weeks and states they cannot replicate the problem. There are no warning lights. Since then I have been on Hyundai Forums and have multiple people tell me the exact same situation has happened to them. They ended up finding out it was the fuel injectors. The forums also stated that the dealership could not replicate the issue when take to service department for other owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11655846On [XXX] my car would not run with a half a tank of gas and 776 miles ,I allied Hyundai towing and had it towed to the nearest dealer in Springfield pa and it sat down a week or more before they looked at it ,after that they finally called and stated there was sugar in my tank ,I explained that was impossible because I have a 175 foot private drive and a dog that barks at anything I explained the gehivle has a anti theft gas cap and if the vehicle is unlocked I get texted to remind me it’s unlocked ,they told me the fuel system had to be replaced from the filter to the injectors ,that vehicle has a safe guard in the fuel tank to clog up when contaminated, I had to wait six weeks for me car and had to use my auto insurance to pay for it with 450.00 coming out of my pocket ,then again after another 800 miles it started again and this time I took it to another dealer who stated there was sugar fuel pump was bad again and that it would cost me another 1500 dollars ,I fought with them and told them about my previous problems and he repair it under warranty INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11648667The sun roof exploded in an upward projection while traveling 65mph with driver window slightly open. Glass everywhere with tiny glass slivers inbedded in my right hand and cheeck. Heard slight popping noise just prior to glass failure. Headed to dealership on 3/3/2025. Found other reports online from 2024 Santa Cruz owners.
NHTSA complaint 11645807See attached document for complaint.
NHTSA complaint 11630382On one occasion on interstate at highway speed during summer, dry conditions I was driving at approximately 60 mph and was not accelerating while maintaining average pace in traffic. For no apparent reason the engine lost all power. I was forced to drift over in a hazardous manner to reach the right shoulder. When the power was lost the engine was still on and operating, multiple presses on the accelerator did not provide any power or increased engine noise. Once stopped I checked that the truck was still in Drive gear, engine was on and parking break or assist was not engaged. The drive Mode button was in the Smart setting. I placed the truck in park and turned off the engine. I turned the truck back on and placed it in drive and the truck began operating normally. I feel this is a safety hazard as an unexpected loss of power could cause a collision or loss of control under driving conditions. I will advise my dealer, dean hyundai ballwin mo when taken for oil change 12/9.
NHTSA complaint 11627706On 2 separate occasions on the highway at 55+ miles per hour during daylight dry conditions summer temperature the following safety hazard occurred; A car approached the rear of my 2024 hyundai santa crux night 2.5L. while on the highway. The approaching car likely at 25’ and closing when the santa cruz engaged the Rear Collision Emergency Brake system. It engaged for only a few seconds, but there was a noticeable brake check event, a severe grinding noise and the red rear collision warning system flashed on the driver instrument panel. I am asking my dealer to check system codes and software when taken Dec. 9 at dean hyundai ballwin mo.
NHTSA complaint 11627698Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.