SUV, plug-in hybrid, 4WD/4-Wheel Drive/4x4, built in South Korea. Owner complaints on file from Jun 7, 2022 to Feb 14, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
7 complaints on file, page 1 of 1.
The contact owned a 2022 Hyundai Tucson. The contact stated that while the vehicle was parked and unoccupied, the contact and his family were asleep when they woke up to a loud abnormal sound coming from the residence's driveway. The contact looked outside of the window and discovered that the entire vehicle, the garage door, and the roof were on fire. No warning lights were illuminated. The origin of the fire was unknown. The fire was extinguished by the fire department and a fire department report was filed. A police report was filed. The vehicle remained at the place of residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 48,456.
NHTSA complaint 11642691I am very distracted with this NEW car. This is the second time this has happened to my brand new Hyundai Tucson PHEV 2022. I was reversing on a slope, I changed gears to Drive, and then suddenly my car got stuck and stayed on neutral for no reason. Can’t turn off the car, or even change gears anymore. This is terrible! Please fix my issue Hyundai! The first time this happened was 3 months after I got my car when I was camping and I had to have it towed to the dealership. The Hyundai team said there was nothing wrong and said it wouldn’t happen again. This is the second occurrence now within owning this new car and it hasn’t even been a year yet! This is not safe and on top of everything I ended up blocking up an entire street because the car could not be moved. Not only did I have to spend my time but also my money dealing with these issues. Now I have to deal without a car and I dont feel safe going anywhere with this car. i need this to be fixed asap. it is my new car and i shouldnt have to deal with this type of stress. Please help me in getting these issues resolved. I do not feel safe going anywhere with until I know that this won’t happen again. I am well within the power train warranty and well within basic warranty of my car.
NHTSA complaint 11530552The contact owns a 2022 Hyundai Tucson. The contact stated while driving 55 MPH, the vehicle lost motive power without warning. The contact pulled over on the side of the road and turned off the vehicle. The contact was able to restart the vehicle and the vehicle operated normally. On another occasion while attempting to reverse out a parking spot, the transmission failed to shift into reverse. The vehicle was towed to the dealer and the transmission was replaced. On another occasion while starting the vehicle, the message indicating the Hybrid battery failure was displayed. The vehicle was taken to the dealer and the contact was informed that harness control needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage 60,000.
NHTSA complaint 11528350Three incidents of shifting from park to drive or reverse and car does not move in the drive or reverse. Turning PHEV car off seems to reset it. Third time car had a high pitch whine and trying to move in reverse caused a strong shudder and check engine light to come on. Diagnostic code for power train P072200. Turned car off and drove a few hours later and seemed to be back to normal. DTC cleared after a few days. Dealer unable to check for a month. Have dashcam footage of last incident.
NHTSA complaint 11501658While accelerating on an on ramp leading to the interstate, the 2022 Hyundai Tucson PHEV Limited was in the Smart Drive Mode and the vehicle was in Electric Mode only being powered by the electric motor. I noticed that the vehicle was struggling to accelerate to the interstate speed of 70 MPH, I pressed the accelerator further in order to gain more speed to safely merge onto the interstate. With the accelerator pushed all the way, the engine eventually turned on after 5-7 seconds assisting the vehicle to reach the speed of 70 MPH. Once on the interstate, I set the cruise control to 70 MPH but the vehicle was not able to maintain that speed. The speed of the Tucson started to drop suddenly and I then began to make my way to the right shoulder of the interstate. During the process of moving to the right shoulder, I did notice that the Power Gauge on the instrument cluster was maxed out, the vehicles engine was running at at very high revs, but I was never able to get more speed out of the vehicle. The vehicle was slowed to 40-45 MPH by the time I was able to reach the shoulder due to traffic. Once on the shoulder and out of the 3 lane, 70 MPH traffic, I was able to power down the vehicle and restart the vehicle with no issues. I then put the vehicle in drive and signaled to the left in order to merge back into traffic. I accelerated briskly to merge with the 70 MPH traffic and the vehicle did operate as normal. The vehicle began to move under EV power and the engine did turn on to begin assisting in moving the vehicle up to speed. The vehicle operated normally for the remainder of my drive, approximately 3-4 miles. During this event, the vehicle never did display any warning lights or messages on the instrument panel or the center screen. No warning tones or chimes were given either. The high voltage battery was at an approximately 68% state of charge and the fuel tank was approximately half full.
NHTSA complaint 11496529purchased new 2022 hyundai tucson plug in hybrid in december 2021. In April 2022 the vehicle with 5500 miles experienced loud transmission bangs and lost ability to change gears. vehicle then stuck in neutral in driveway unable to select drive or reverse. had vehicle towed to dealership. once at dealer, mechanic unable to replicate problem but was able to pull up trouble code history. mechanic was told by hyundai corporate technicians to reset the transmission to fix problem. Fast forward to July 21, 2022, vehicle started to flash several warning indicators on dash including forward collision assist, no left turn signal and check engine light and transmission once again stuck in gear unable to select drive or reverse( approx. 9000miles) Upon disconnect of vehicle battery was able to get vehicle into gear to remove from garage. All warning lights remained on vehicle for 4 weeks before I was able to get a service appointment to fix problem. at dealer on august 16, 2022, check engine light reset prior to arrival, once again dealer unable to replicate problem and was told to return if vehicle exhibited issue again. August 22, 2022, upon leaving driveway and while in drive the vehicle just stopped in middle of roadway. once again stuck in neutral and all warning lights once again lit up. vehicle pushed to side of road to get out of roadway. upon starting the vehicle several times and turning off vehicle, finally was able to switch into gear. Roadside assistance was called to tow vehicle to dealership, where once again no loaner cars were available. The vehicle has exhibited lack of power on several occasions as well. specifically when going up a graded road. on one occasion vehicle would not go over 10mph. The fact that the vehicle died in the middle of the road while under operation is a huge safety concern as if i were on a freeway or expressway and it just stopped it could have been catastrophic. please look into this issue before someone gets seriously hurt.
NHTSA complaint 11480551I purchased a 2022 Tucson Hybrid on Friday 5/27. I purchased the insurance package as well as the Tommy Car protection. On Wednesday 6/1 it got stuck in neutral, thankfully in my driveway. I tried to put it in reverse, but it instead went into neutral. I couldn't get the emergency brake to engage at first and my car was rolling down my driveway, which leads to a lake. I can't even imagine what could have happened to myself or my four year old daughter who was in her car seat. I honestly didn't even trust the emergency brake. I am scared to ever get in that car again. I called Country Hyundai right away and they said I will have to get it towed through roadside assistance. I asked what am I supposed to drive? The service manager said he couldn't help me with that.The tow truck driver attempted to get my car to go into park and other gears but couldn't. My car was then towed to the closest dealer. My car didn't even go to Country Hyundai. It went to Balise. Balise Hyundai let my car sit in their lot for 2 days and the battery died. They attempted to do diagnostics after recharging my battery and said they can find no issues or warnings and the car is working again. Spoke to Hyundai corporate a case manager got back to me today 6/7 and said they can't find anything wrong so I can drive the death trap until it does it again. Then have it towed in and if it's under warranty they will attempt to repair it. I am beyond frustrated with this. I have never experienced something like this.
NHTSA complaint 11468011Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.