Complaints over time
Complaints about the 2020 Indian Challenger peaked in 2020, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model yearDo not drive
2020 Indian Challenger
Motorcycle, gasoline, built in United States. Owner complaints on file from Aug 10, 2020 to Nov 1, 2022.
Recall campaigns covering this model year212k vehicles or units across those campaigns
Owner complaints2Close to the median 2020 motorcycle
Severity index0.02020 motorcycles average 7.1
First 24 months1Complaints in its first two years
Components
50% of complaints about the 2020 Indian Challenger name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2020 Indian Challenger
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-069 | Feb 2, 2024 | Brake lights may illuminate unexpectedly and without brake application from the rider | Lighting | 11,648 | Software update |
| 20V-182 | Mar 25, 2020 | Engine output shaft bearing may not have been sufficiently lubricated during assembly, possibly resulting in bearing failure at very low mileageDo not drive | Engine and cooling | 616 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2020 Indian Challenger
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Nov 1, 2022Failure Nov 1, 2022Peculiar, MOSteering
The Motorcycle has a terrible wobble at various speeds and can be felt in the handle bars when lightly holding on. But if you let go to adjust something the bars shake back and forth at a rapid speed and is very scary. I have had Polaris engineers and the local Indian Dealership try to fix the issue with various suggestions with no effect to make it better. My polling from the nation of owners shows between 5 and 10 percent have this issue. Its not an isolated case. There are many that have not had any issue. The problem starts at zero miles on bike with zero modifications. I have several videos.
NHTSA complaint 11491828 - Filed Aug 10, 2020Failure Jul 2, 202050 milesBaldwin, NYService brakes
I PICKED UP MY BRAND NEW 2020 INDIAN MOTORCYCLE ON JULY 2, 2020 AND BROUGHT IT HOME. LATER THAT NIGHT I TOOK A RIDE AND I WAS ON THE BELT PARKWAY W/B WHEN I FELT SOMETHING FALL NEAR MY LEFT FOOT. THEN SOMETHING ELSE FELL NEAR MY LEFT FOOT. I GOT OFF AT EXIT 14 TO INSPECT THE MOTORCYCLE AND DISCOVERED THAT I HAD NO REAR BRAKES, AND I COULD SMELL BURNING OIL. I NOTIFIED THE DEALER VIA EMAIL, AND THE NEXT DAY THEY PICKED UP THE MOTORCYCLE TO EXAMINE IT. THEY FOUND THAT THE REAR BRAKES HAD FALLEN OFF THE MOTORCYCLE AND THE CABLES WAS SHREDDED. THE DEALER SWITCH OUT THE DEFECTIVE MOTORCYCLE FOR A NEW ONE OFF THE FLOOR.
NHTSA complaint 11348510
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
61 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- IND-10.2.2025 Oct 2, 2025 · Other
This Ask Polaris article provides information regarding troubleshooting steps for concerns related to front wheel shake or wobble during deceleration on model year 2020-2025 Indian Challenger / Pursuit motorcycles. - IND-07.28.2025 Jul 29, 2025 · Other
This Indian Motorcycle Help Center article provides details regarding removal and replacement of the battery on Model Year 2020 + Indian Challenger motorcycles. - I-22-09-01 (R02) May 31, 2025 · Service Campaign
Indian Motorcycles is releasing a guide to aid in misfire diagnosis on heavyweight air and liquid cooled motorcycles. This Team Tip provides additional details on the systems and components that may contribute to misfire or runabillity concern, along with h… - IND-03.27.2025 Mar 27, 2025 · Other
This Ask Polaris article provides information for dealer technicians information regarding troubleshooting and resolving concerns related to 2020-2025 Indian Challenger and Pursuit motorcycles experiencing a front wheel shake or wobble during deceleration. - I-24-08_R04 Mar 26, 2025 · Service Campaign
Indian Motorcycle has determined that model year 2020-2024 Challenger, 2022-2024 Pursuit and 2024 Chief motorcycles may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module (WCM) may not fully power off, resulting in unn… - IND-02.14.2025-08 Feb 15, 2025 · Other
This Indian Motorcycle help center article provides information regarding clutch lever inspection and adjustment on model year 2020 Indian Challenger motorcycles. - IND-02.14.2025-07 Feb 15, 2025 · Other
This Indian Motorcycle help center article provides information regarding inspection and maintenance of the brake system on model year 2020+ Indian Challenger motorcycles. - IND-02.14.2025-06 Feb 15, 2025 · Other
This Indian Motorcycle help center article provides information regarding air filter inspection and replacement on model year 2020+ Indian Challenger motorcycles. - IND-02.14.2025-01 Feb 15, 2025 · Other
This Indian Motorcycle help center article provides information regarding engine oil and filter replacement on 2020+ Indian Challenger motorcycles. - IND-2.28.2025-4 Mar 1, 2025 · Other
This Indian Motorcycle help center article provides information regarding belt inspection and tension adjustment on model year 2020+ Indian Challenger motorcycles. - I-24-08 (R03) Dec 20, 2024 · Service Bulletin/Repair Instructions
Indian Motorcycle has determined that model year 2020-2024 Challenger, 2022-2024 Pursuit and 2024 Chief motorcycles may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module (WCM) may not fully power off, resulting in unn… - I-24-08_R02 Sep 17, 2024 · Service Bulletin/Repair Instructions
Indian Motorcycle has determined that model year 2020-2024 Challenger, 2022-2024 Pursuit and 2024 Chief motorcycles may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module (WCM) may not fully power off, resulting in unn… - I-24-08_R01 Sep 12, 2024 · Service Bulletin/Repair Instructions
Indian Motorcycle has determined that model year 2020-2024 Challenger, 2022-2024 Pursuit and 2024 Chief motorcycles may encounter a scenario in which the Vehicle Control Module (VCM) or Wireless Control Module (WCM) may not fully power off, resulting in unn… - ISA-24-02 May 3, 2024 · Service Bulletin/Repair Instructions
Indian Motorcycle has developed an updated Engine Control Module (ECM) calibration for 2020 - 2022 OEM, Stage 1 and Stage 2 North American Challenger / Pursuit motorcycles. The updated ECM calibration improves low speed operation, misfire detection, and idl… - I-24-02 Feb 8, 2024 · Service Bulletin/Repair Instructions
Indian Motorcycle has determined that some 2020, 2022, 2024 Challenger and 2024 Pursuit models’ left-hand crankcase oil drain passage may be plugged. If plugged, an incomplete oil volume drain may occur during an oil change. The oil passage is only used whe… - 2023-01-10.26.23 Oct 26, 2023 · Service Bulletin/Repair Instructions
Some RIDE COMMAND 7" displays may experience a blank screen, blackout, or the impression that it won't turn on, leading to display replacement. - IND-08.30.2023 Aug 30, 2023 · Service Bulletin/Repair Instructions
This Indian Motorcycle Help Center article provides detail on the proper procedure regarding inspection and adjustment of clutch levers on MY2020+ Indian Challenger motorcycles. - ISA-23-01 Jul 27, 2023 · Service Bulletin/Repair Instructions
Indian Motorcycle has developed a new power windshield motor which is now used on some MY23 Indian Motorcycles. In an effort to deliver consistent quality, Indian Motorcycle has released this Service Advisory to address worn power windshield motor bushings … - IND-05.15.23 May 15, 2023 · Service Bulletin/Repair Instructions
Indian Motorcycles has released a guide to aid in misfire diagnosis on heavyweight air and liquid-cooled motorcycles. View Team Tip I-22-09-01 (https://www.polarisdealers.com/VirtualMaster/StopSiteFiles/TeamTips/IND/I-22-09-01.pdf) for additional details an… - IND-2-03.07.2023 Mar 7, 2023 · Service Bulletin/Repair Instructions
INDIAN MOTORCYCLE RIDE COMMAND 1.3.1 SOFTWARE OVERVIEW (7â DISPLAYS) The new Ride Command 1.3.1 software includes a new feature and many great usability improvements. The software comes standard on all model year 2023 Challenger, Indian Pursuit, Chieftain a… - I-22-09-01 Sep 22, 2022 · Service Bulletin/Repair Instructions
Indian Motorcycles is releasing a guide to aid in misfire diagnosis on heavyweight air and liquid cooled motorcycles. This Team Tip provides additional details on the systems and components that may contribute to misfire or runabillity concern, along with h… - G-08.02.2022 Aug 2, 2022 · Service Bulletin/Repair Instructions
Polaris and Indian Motorcycle has determined that certain Ride Command displays (produced between 2019 and 2021) installed in vehicles do not fully conform to Federal Communications Commission (FCC) requirements. As part of our program to address this mat… - IND-08-02-2022 Aug 2, 2022 · Service Bulletin/Repair Instructions
Polaris and Indian Motorcycle has determined that certain Ride Command displays (produced between 2019 and 2021) installed in vehicles do not fully conform to Federal Communications Commission (FCC) requirements. As part of our program to address this matte… - 01IND2022-06-20 Jun 20, 2022 · Service Bulletin/Repair Instructions
The purpose of this communication is to explain that Type 1 oil (P/N 2208093) has been tested on the Challenger model line of Indian Motorcycles. Type 1 oil can be used on Challenger models in the even that type 2 oil (PN 2884244) is not available. - I-22-03-02 Mar 22, 2022 · Service Bulletin/Repair Instructions
Indian Motorcycle identified that on Indian Scout Models there is a potential for damage to occur to electrical hardware or the vehicle harness if the battery ground cable and ground joint is not connected properly. Damage can occur during procedures that r… - ISA-22-01 Feb 17, 2022 · Service Bulletin/Repair Instructions
Indian Motorcycle has developed an updated ECM calibration for 2020 - 2022 OEM, Stage 1 and Stage 2 North American Challenger motorcycles. The updated ECM calibration improves low speed operation, misfire detection, and idle performance. The updated ECM ca… - IND-02-14-2022 Feb 14, 2022 · Service Bulletin/Repair Instructions
Best practices for gauges, speedometers, and tachometers providing information regarding how to clean and maintain. The version has been translated into French. - 01IND2021-12-07 Dec 7, 2021 · Service Bulletin/Repair Instructions
Indian General Ride Command Diagnosis - DEX.11.24.21 Nov 24, 2021 · Service Bulletin/Repair Instructions
Polaris has identified an issue with a population of the 2881779-156 and 2881779-521 Air Intake Kits. - 01IND2021-11-04 Nov 4, 2021 · Service Bulletin/Repair Instructions
Miscellaneous issues with Indian Challengers have been resolved by replacing the key fob battery. - 01IND2021-10-04 Oct 4, 2021 · Service Bulletin/Repair Instructions
We have had a few cases for the light setting not changing on Ride Commands when they were in the auto settings. In some of those cases it was determined the operator did not realize there was an auto setting for brightness and a second auto setting for Day… - 03IND2021-08-12 Aug 12, 2021 · Service Bulletin/Repair Instructions
DW communication problem when using MultiLink Module - 02IND2021-08-03 Aug 3, 2021 · Service Bulletin/Repair Instructions
Challenger Driving Lights, DW Update - 01IND2021-06-23 Jun 23, 2021 · Service Bulletin/Repair Instructions
Excessive Parasitic Draw - 02IND2021-05-18 May 18, 2021 · Service Bulletin/Repair Instructions
We have identified on model year (MY) 2020 and 2021 Challengers an Anti-Theft fault populates as the bike powers up and the fault goes historic prior to the Ride Command unit booting up. - 01IND2021-05-18 May 18, 2021 · Service Bulletin/Repair Instructions
We have identified conditions on model year (MY) 2020 and 2021 Challengers that could cause multiple indicator lights to illuminate due to low tire pressure. - I-21-04-01Email Apr 30, 2021 · Service Bulletin/Repair Instructions
Notifying dealers of the release of Team Tip I-21-04-01 - I-21-04-01 FAQ Apr 30, 2021 · Service Bulletin/Repair Instructions
Additional details associated with the I-21-04-01 bulletin. - I-21-04-01 Apr 30, 2021 · Service Bulletin/Repair Instructions
For international models, Indian Motorcycle has introduced new software for the Ride Command 7 inch display. This update includes the improved keyboards and keyboard support. - IDH-HOLD Mar 15, 2021 · Service Bulletin/Repair Instructions
EFFECTIVE IMMEDIATELY: STOP SALE on affected motorcycle(s) identified in your inventory until further notice. - I-20-06 R02 Mar 25, 2021 · Service Bulletin/Repair Instructions
Indian Motorcycle has determined that some 2014-2020 Full–Size (111 c.i. / 116 c.i.) and 2020 Challenger models sold in Japan show compliance concerns due to operating range frequency of key fob, Vehicle Control Module (VCM) or Wireless Control Module (WCM)… - I-20-06 R01 Mar 9, 2021 · Service Bulletin/Repair Instructions
Indian Motorcycle has determined that some 2014-2020 Full–Size (111 c.i. / 116 c.i.) and 2020 Challenger models sold in Japan show compliance concerns due to operating range frequency of key fob, Vehicle Control Module (VCM) or Wireless Control Module (WCM)… - I-21-01 Email Feb 25, 2021 · Service Bulletin/Repair Instructions
Indian Motorcycle recently found that some 2020-2021 Challenger models could have an improperly routed hand controls wiring harness. In some instances, the harness may not be routed correctly which could possibly lead to harness damage if uncorrected. - I-21-01 Feb 25, 2021 · Service Bulletin/Repair Instructions
Indian Motorcycle recently found that some 2020-2021 Challenger models could have an improperly routed hand controls wiring harness. In some instances, the harness may not be routed correctly which could possibly lead to harness damage if uncorrected. - I-21-01 Feb 25, 2021 · Service Bulletin/Repair Instructions
Indian Motorcycle recently found that some 2020-2021 Challenger models could have an improperly routed hand controls wiring harness. In some instances, the harness may not be routed correctly which could possibly lead to harness damage if uncorrected. - I-20-04 Letter Jun 1, 2020 · Service Bulletin/Repair Instructions
Indian Motorcycle is releasing custom screen protectors (similar to those used for phones or tablets) that provide additional UV protection as well as scratch and damage resistance. - I-20-12-01 Dec 18, 2020 · Service Bulletin/Repair Instructions
This Team Tip has been released by Indian Motorcycle to provide information regarding odometer maintenance and address concerns about correct odometer value. - WIN 7 Aug 13, 2020 · Service Bulletin/Repair Instructions
If your dealership computer(s) are not updated to Windows 10 on or before 12/31/2020, you will lose the ability to install any Digital Wrench updates. - DW 4.1 Sep 23, 2019 · Service Bulletin/Repair Instructions
Digital Wrench version 4.1 is now available for download. Updating to version 4.1 is required to update the base Digital Wrench software version from 4.0 to 4.1 to allow for future MY20 vehicle support. - G-17-10-02 Oct 26, 2017 · Service Bulletin/Repair Instructions
At Polaris, we are committed to the safety of our customers and riders. Through product design, dedicated safety engineering, and increased consumer awareness, Polaris continues to work toward a safe riding experience and proper operation of our products. T… - G-16-11-01 Nov 1, 2016 · Service Bulletin/Repair Instructions
Polaris has released Team Tip G-16-10-01 to inform dealers that Polaris Mobile Digital Wrench (PMDW) version 3.28 or later requires dealers to enter a valid 10-digit Digital Wrench serial number to operate the app. The serial number requirement has been add… - G-15-12-01 R03 Feb 26, 2016 · Service Bulletin/Repair Instructions
There is no doubt that for a Polaris customer the process of picking up a brand new vehicle is one of the most exciting times in the ownership experience. To ensure that all Polaris dealers are equipped to deliver a world-class experience that matches the h… - G-15-12-01 R02 Jan 15, 2016 · Service Bulletin/Repair Instructions
PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warn… - G-15-12-01 Dec 10, 2015 · Service Bulletin/Repair Instructions
This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training. - I-20-01 R02 Apr 7, 2020 · Service Bulletin/Repair Instructions
Indian Motorcycle Technical Service has received isolated reports of Challenger motorcycles exhibiting poor run quality and engine misfire shortly after setup and/or delivery to customer. Indian Motorcycle engineering has released an updated ECU calibration… - I-19-03-01 Mar 21, 2019 · Service Bulletin/Repair Instructions
This Team Tip has been released to assist dealers when servicing vehicles that have, or are suspected to have, aftermarket (non-OEM) modifications. It is critical for expedient and accurate diagnosis of a motorcycle, to identify and disclose all existing mo… - I-20-04 Dealer E Apr 23, 2020 · Service Bulletin/Repair Instructions
Indian Motorcycles notified dealers of the I-20-04 Service Bulletin, which provides coverage to install screen protectors to vehicles with Ride Command. - I-20-04 Apr 23, 2020 · Service Bulletin/Repair Instructions
Indian Motorcycles identified an opportunity to increase the longevity of the Ride Command Display Screen. This bulletin provides coverage to install screen protectors to vehicles with Ride Command. - IDH-20-01 R02 Apr 15, 2020 · Service Bulletin/Repair Instructions
Indian Motorcycles concluded their investigation and found no concerns regarding the vehicles on this Dealer Hold. The Stop Sale hold has been lifted for the listed vehicles. - I-20-01-A Feb 28, 2020 · Service Bulletin/Repair Instructions
Some Indian Challenger motorcycles may exhibit poor run quality and engine misfire shortly after setup and/or delivery to customer. Indian Motorcycle engineering has released an updated ECU calibration and throttle body inspection procedure to correct this…
Source: NHTSA manufacturer communications files.