Model year

2020 International Motors Chevy Silverado Medium Duty

Pickup, gasoline, 4x2, built in Mexico. Owner complaints on file from Aug 1, 2020 to May 17, 2023.

Recall campaigns covering this model year116 vehicles or units across those campaigns
Owner complaints2Below the median 2020 pickup
Severity index50.02020 pickups average 4.6
First 24 months1Complaints in its first two years
Complaints over time

Complaints about the 2020 International Motors Chevy Silverado Medium Duty peaked in 2020, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.75120201202120222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

50% of complaints about the 2020 International Motors Chevy Silverado Medium Duty name brakes

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Brakes
1
Steering
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

One recall campaign covers the 2020 International Motors Chevy Silverado Medium Duty

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 International Motors Chevy Silverado Medium Duty
CampaignFiledSubjectComponentVehiclesRemedy
20V-261May 8, 2020PTOs were installed incorrectly and as a result, the attachment hardware may loosen over timeEquipment16Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2020 International Motors Chevy Silverado Medium Duty

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

2 complaints on file, page 1 of 1.

  1. Filed May 17, 2023Failure Dec 6, 2022Coral Springs, FLService brakes, HydraulicCrash6 injured

    The contact's company owns a 2020 Chevrolet Silverado. The contact stated that a driver was driving the company vehicle, and as he approached a traffic signal, he reported that the brakes had failed and the speed was unknown. The contact stated that the driver managed to turn the vehicle to the right off of the roadway to avoid cross traffic and went down a slight embankment. The front end of the vehicle crashed into the bottom of the embankment. The front axle was sheared from the vehicle, the hood was crushed. The contact stated that the vehicle was towing an enclosed trailer that had tipped over. The contact stated that including the driver there were six total people in the vehicle. The driver's leg had been pinned by a damaged brake and accelerator pedals, and the driver's left leg had been broken. The driver also had cuts and abrasions to his face and arms and had pain in his chest. The air bags in the front and the side air bags had deployed. Passenger 2 had abrasions to his head and face and had injured his mouth. Passenger 2 also had rib pain on the left side, left knee pain, and a fractured left leg. Passenger 3 had sprained a shoulder and arm (unknown arm). Passenger 4 had back pain and no other injuries. Passenger 5 had suffered abrasions and cuts to arms and bruising to arms and legs, and refused to be transported by ambulance to the emergency room, however, he did seek medical attention the following day. The other 5, driver included, were transported by ambulance to the emergency room. A second vehicle which had been in the cross traffic had had its rear bumper sheared off by the contact's vehicle's left driver's side. The contact stated that only two of the three people in the vehicle were taken by ambulance to the emergency room, and injuries were not reported. The police were on the scene and filed a report. The vehicle had been towed away to an impound lot. The vehicle had not been repaired. The contact had received NHTSA Campaign Number: TBD Manufacturer Recall Number: N222375270 (Service Brak

    NHTSA complaint 11522489
  2. Filed Aug 1, 2020Failure Aug 1, 20204,515 milesMiami, FLSteering, Unknown or other

    AFTER DRIVING TRUCK 5 MILES PARKED IT FOR 30 MINUTES STARTED IT BACKED UP AND NOTICED NO POWER STEERING AND LOSS OF TRACTION CONTROL VIA WARNING LIGHT AND OBVIOUS INTENSE EFFORT TO NOT HIT THE ADJACENT WALLS. THE VEHICLE WAS IN MOTION AT IDLE SPEED. TURNED OFF VEHICLE AND RESTARTED BUT PROBLEM PERSISTED.

    NHTSA complaint 11342716
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

18 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • IK1900198 Jul 21, 2026 · Service Bulletin/Repair Instructions
    This article only applies to Models w/ 0016UZL Built Between 06/23/2014 – 05/11/2020 OR Models w/ 0016UZL w/ Safety Recall 14516 Completed Reference the appropriate Technician Manual for models outside of this population. Safety Recall 14516 has been issued…
  • IK4300035 Feb 3, 2026 · Service Bulletin/Repair Instructions
    This tool is designed to compare Diamond Logic feature data across multiple vehicle configuration files. It allows users to quickly load files either manually or directly from the Diamond Logic Builder Vehicles folder using VIN-based selection. As files are…
  • IK2600255 Jan 26, 2026 · Other
    This document provides guidance for assessing the feasibility of implementing a customer-requested change to an engine or vehicle parameter/feature. Customer requested changes will be approved in accordance with the requirements specified in 40 CFR Part 103…
  • IK2600090 Feb 5, 2026 · Other
    New CARB Idle Reduction Change Request
  • IK2600047 Jan 2, 2026 · Service Bulletin/Repair Instructions
    Engine replacements for all International engines will need to follow this procedure.
  • IK1600272 Dec 19, 2025 · Service Bulletin/Repair Instructions
    This document will guide the user through a step-by-step procedure for detecting water leaks in vehicle cabs and windshields using an ultrasonic sound detector.
  • IK1201009 Nov 6, 2025 · Service Bulletin/Repair Instructions
    In some geographic areas, ambient temperatures reaching below 15°F (-10 °C), including high levels of humidity, an operator may experience engine stalling, low performance, and or poor aftertreatment performance. This is caused by condensation accumulating …
  • IK0600030 Dec 5, 2025 · Service Bulletin/Repair Instructions
    This document will guide the user through understanding Prop Shaft Codes and understanding the variations of prop codes. (Metric Prop codes start with the number a 4 and Non metric Prop codes start with a 2.)
  • IK3400001 Aug 28, 2025 · Service Bulletin/Repair Instructions
    Title: Service Portal iKNow Feedback Case Types Applies To: All
  • IK1400005 Aug 25, 2025 · Service Bulletin/Repair Instructions
    Title: Driveline Information Center and Troubleshooting Procedures Applies To: All Vehicles
  • IK1900022 Jul 18, 2025 · Service Bulletin/Repair Instructions
    Title: A/C Refrigerant and Oil Capacities Applies To: All current models
  • IK1200716 Jul 7, 2025 · Service Bulletin/Repair Instructions
    Title: Engine Emission Label Replacement, Certificate of Conformance and Clean Idle Sticker Addition Procedure Applies To: All Navistar Powered Trucks Requesting Engine Emission Label Replacement, Certificate of Conformance and/or Clean Idle Sticker, Clean …
  • IK0900157 Jul 17, 2025 · Service Bulletin/Repair Instructions
    Title: Fan belt replacement guidelines for frayed edges Applies To: All Models
  • IK0500054 Jun 4, 2025 · Service Bulletin/Repair Instructions
    Title: Steering Gear Seal Repair Guidelines Applies To: Steering gears
  • IK2600069 May 20, 2025 · Service Bulletin/Repair Instructions
    Title: How to Request a Horsepower Quote Applies To: All International and Cummins Electronic engines
  • IK0300078 May 9, 2025 · Service Bulletin/Repair Instructions
    This document reminds technicians of the critical relationship between the truck's suspension and the driveline operating angles. The information applies to diesel, gas, and electric vehicles.
  • IK1200716 Apr 24, 2025 · Emissions
    Applies To: All Navistar Powered Trucks Requesting Engine Emission Label Replacement, Certificate of Conformance and/or Clean Idle Sticker, Clean Truck Check
  • IK1400023 Oct 8, 2024 · Service Bulletin/Repair Instructions
    This article addresses chassis lean conditions on all chassis. This does not include any diagnostics for body leans such as a cab lean. Keep in mind that a chassis lean may cause or accentuate a cab lean. Filling out the printable form and using the notes i…
Source: NHTSA manufacturer communications files.