Complaints over time
Complaints about the 2016 Isuzu NPR XD peaked in 2018, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2016 Isuzu NPR XD
Other, gasoline, 4x2, built in United States. Owner complaints on file from Feb 8, 2018 to Feb 8, 2018.
Recall campaigns covering this model year5187k vehicles or units across those campaigns
Owner complaints1Close to the median 2016 other
Severity index0.02016 others average 9.6
First 24 months0Complaints in its first two years
Components
Complaints by component
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
5 recall campaigns cover the 2016 Isuzu NPR XD
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-194 | Mar 19, 2021 | U-bolt nuts for the rear axle may not have been properly tightened and may loosen, causing the axle to misalign | Suspension | 258 | Part replacement |
| 17V-726 | Nov 14, 2017 | These extinguishers may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the… | Equipment | 69,138 | Part replacement |
| 17V-191 | Mar 21, 2017 | Left rear wheel bearing hub locking bolts may not have been properly tightened during assembly | Powertrain | 97,000 | Repair or modification |
| 17V-105 | Feb 17, 2017 | During manufacturing, the stamping equipment may have created burrs on the frame crossmember that the transmission is mounted to | Powertrain | 21,000 | Repair or modification |
| 16V-105 | Feb 24, 2016 | Certification label on the affected vehicles may have typographical errors in the rim size, tire pressure and weight information that may prevent… | Equipment | 21 | Label or owner notice |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2016 Isuzu NPR XD
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Feb 8, 2018Failure Jan 20, 2017Marlton, NJUnknown or other
SINCE I HAVE BOUGHT THE TRUCK I HAVE BEEN HAVING PROBLEMS WITH THE TRUCK HEAVILY SWAYING FROM SIDE TO SIDE. THE PROBLEM HAS PERSISTED SINCE I HAVE BOUGHT THE TRUCK AND LEAVES ME FEELING VERY SICK AFTER LONG DRIVES. THIS ALSO MAKES MY TRUCK FEEL HIGHLY UNSAFE TRAVELING DOWN THE ROAD AS THE SWAYING IS SO SEVERE, SOMETIMES IT MAY FEEL LIKE IT WILL TIP AND POTENTIALLY HURT SOMEONE. I HAVE SPOKE WITH DEALERSHIP I BOUGHT THE TRUCK FROM FOR OVER A YEAR NOW AND HE REFUSES TO ADDRESS MY PROBLEM. THIS PROBLEM IS NOT ONLY A HUGE RISK FOR MY LIFE FOR ANY ONE ON THE RODE AS THIS TRUCK IS HIGHLY UNSAFE. THE DEALERSHIP CONTINUES TO IGNORE MY CALLS AND TELLS ME THERE IS NOTHING THEY CAN DO. A REPRESENTATIVE I HAVE SPOKEN TO FROM THE DEALERSHIP EVEN TOLD ME THEY KNEW THERE WAS A PROBLEM WITH MY TRUCK BUT FEARS FOR HIS JOB IF HE SPEAKS OUT. I DO NOT HAVE A RECORDING OF HIM TELLING ME THIS BUT I CAN ENSURE YOU HE KNOWS OF THE PROBLEM I AM HAVING. THIS PROBLEM NEEDS TO BE ADDRESSED RIGHT AWAY AS EVERYDAY I AM ON THE ROAD IT IS A DANGER TO EVERYONE ELSE.
NHTSA complaint 11071795
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
12 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- WB23-X-001 Oct 11, 2023 · Service Bulletin/Repair Instructions
This bulletin provides information with regards to the Isuzu Commercial Vehicle (CV) Service Policies and Procedures Manual (SPPM). The Isuzu CV SPPM (sections 2.15 and 2.16) provides detailed procedures related to vehicle storage up to and beyond 30 days.… - IB13-R-001G May 8, 2023 · Service Bulletin/Repair Instructions
This bulletin outlines the procedures for using the Alpine Exchange Program (the "Exchange Program"). The Exchange Program must be used when any Alpine radio or other component covered by this bulletin is repaired under warranty and may also be used for rad… - IB22-N-001 Oct 19, 2022 · Service Bulletin/Repair Instructions
We have received reports of the front turn signal lenses cracking on Isuzu vehicles. These lenses are cracking from the effects of being washed with alkaline detergents. Alkaline detergents are typically used in industrial settings and are reactive wi… - WB13-X-001B Aug 30, 2022 · Service Bulletin/Repair Instructions
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts… - WB13-X-001A Aug 2, 2022 · Service Bulletin/Repair Instructions
Isuzu Commercial Truck of America, Inc. (ICTA) is providing the following procedural recommendations to improve dealer efficiency when submitting Parts Warranty claims. We strongly recommend dealers follow these procedures in order to avoid delays in Parts… - IB09-X-004C Jul 20, 2022 · Service Bulletin/Repair Instructions
The Isuzu Commercial Truck of America (ICTA) Service Technical Assistance Center (TAC) provides diagnostic support to Isuzu dealer technicians repairing Isuzu vehicles in and out of vehicle warranty. A TAC case number will be issued solely for information … - IB09-X-002B Jul 20, 2022 · Service Bulletin/Repair Instructions
The following is a list of the Isuzu-recommended Threebond product part numbers identified in the various Isuzu Workshop Manuals and bulletins. If a Threebond product is unavailable, we recommend that you utilize the chart below to find equivalent of simil… - IB10X004L Aug 1, 2021 · Service Bulletin/Repair Instructions
In an effort for continuous improvement, Isuzu has a need to obtain Mimamori ECU - DN_V1605_2016052 May 20, 2016 · Service Bulletin/Repair Instructions
In some 2012-2016MY Isuzu Stripped Chassis (Reach Vans) and 2011-2016MY NPR-HD diesel trucks, the original factory-installed grease in the front wheel bearings may degrade under certain circumstances. If left unattended, the front wheel bearings could event… - IB08-X-002 Jul 22, 2020 · Service Bulletin/Repair Instructions
ISUZU DIESEL ENGINES AVAILABLE IN THE ABOVE AFFECTED VEHICLES MEET THE CALIFORNIA AIR RESOURCE BOARD'S (CARB) OPTIONAL IDLING EMISSIONS STANDARD OF 30 GRAMS PER HOUR OF OXIDES OF NITROGEN (NOX) WITH NO INCREASE IN THE EMISSION OF OTHER REGULATED POLLUTANTS.… - IB11-L-003C Jul 8, 2020 · Service Bulletin/Repair Instructions
THIS INFORMATION IS BEING ISSUED TO HELP DEALERS IDENTIFY APOTENETIAL SOURCE FOR FUEL CONTAMINATION. IF A CUSTOMER'S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RE… - B11-L-003A Jun 3, 2016 · Service Bulletin/Repair Instructions
IF A CUSTOMER’S COMPLAINT LEADS TO THE DISCOVERY OF CONTAMINATED FUEL, THE SOURCE OF THE CONTAMINATION MUST BE FOUND AND REPAIRED. CONTAMINATED FUEL MAY RESULT IN MANY DIFFERENT FAILURES. SOME EXAMPLES OF THESE FAILURES ARE: PLUGGED FUEL FILTERS, POOR ENGI…
Source: NHTSA manufacturer communications files.