Complaints over time
Complaints about the 2023 Jaguar I-Pace peaked in 2025, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model yearPark outside
2023 Jaguar I-Pace
SUV, electric, AWD/All-Wheel Drive, built in Austria. Owner complaints on file from Aug 29, 2025 to Dec 20, 2025.
Recall campaigns covering this model year38,938 vehicles or units across those campaigns
Owner complaints2Below the median 2023 suv
Severity index0.02023 suvs average 6.9
First 24 months0Complaints in its first two years
Components
50% of complaints about the 2023 Jaguar I-Pace name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2023 Jaguar I-Pace
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 24V-134 | Feb 22, 2024 | In the event that one of the turn signals stops working, the turn signal flash rate frequency will not adjust to warn the driver that a turn… | Lighting | 2,015 | Software update |
| 23V-709 | Oct 19, 2023 | Previous repair may not have been completed correctly, and still allow the high-voltage battery to overheatPark outside | Electrical system | 501 | Software update |
| 23V-369 | May 25, 2023 | High-voltage battery may overheatPark outside | Electrical system | 6,422 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Jaguar I-Pace
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Dec 20, 2025Failure Dec 8, 2025Schenectady, NYVisibility/wiper
No heat or defroster or fan on automatic when you override fan only cold air no way to heat car or reduce snow and ice on car
NHTSA complaint 11706323 - Filed Aug 29, 2025Failure Aug 29, 2025Sacramento, CAElectrical system
The contact stated that while driving at an undisclosed speed, a failure was noticed with a 2023 Jaguar I-Pace operated under the Waymo ride-share program. The vehicle would intermittently stop in the middle of traffic while completing rideshare trips. The contact expressed a concern that the ongoing failure posed a safety hazard. The manufacturer was not notified of the failure. The failure mileage was unknown. The VIN was unavailable.
NHTSA complaint 11683907
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
122 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- SSM76491 - 20AUG26 Aug 21, 2026 · Other
TCU Activation Failure And InControl App Inoperative After Software Update - SSM76478 - 21JUL26 Jul 22, 2026 · Other
Intermittent Passive Entry Operation 24MY Or With New Service Smart Key Fob. - SSM76469 - 03JUL26 Jul 4, 2026 · Other
Unable to select Navigation when pressing the navigation Tile on the Touchscreen. - JLRTB02140NAS-31JUL26 Jul 31, 2026 · Service Bulletin/Repair Instructions
New Steering Wheel - Hands On Detection (HOD) Renew - JLRTB02139NAS-31JUL26 Jul 31, 2026 · Service Bulletin/Repair Instructions
Lane Keep Assist Malfunction - H474 Jaguar 15MAY26 May 16, 2026 · Other
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. - H474 Jaguar 17APR26 Apr 17, 2026 · Other
Software Over The Air (SOTA) updates are failing to complete. - H474 Jaguar 20MAR26 Mar 20, 2026 · Other
Software Over The Air (SOTA) updates are failing to complete - TUCC_MAR2026_28 Mar 13, 2026 · Other
While driving with satellite maps, sometimes image doesn't load fully and then comes back - TUCC_MAR2026_27 Mar 13, 2026 · Other
INCONTROL REMOTE APP WAKE UP TIMER - TUCC_MAR2026_26 Mar 13, 2026 · Other
There are several scenarios where the key may be set to a deactivated state. - SSM76412 - 10MAR26 Mar 10, 2026 · Other
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle. - SSM000028 - 18MAR26 Mar 18, 2026 · Other
Wireless Charger - Charging Interruption With iPhone 15 and 16 Devices - Jaguar_H474 02-20-2026 Feb 20, 2026 · Other
Software Over The Air (SOTA) updates are failing to complete. Specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts and require a wired intervention. - TUCC_JAN2026_20 Jan 28, 2026 · Other
PIVI WIRELESS CARPLAY / ANDROID AUTO CONNECTIVITY - SSM000013-18DEC25 Dec 19, 2025 · Other
PIVI - Unable to log into InControl account in vehicle - TUCC_DEC2025_35 Dec 12, 2025 · Other
Vehicles may exhibit PIVI Login concerns even with InControl Remote functions operating. - TUCC_DEC2025_34 Dec 12, 2025 · Other
PASSIVE ENTRY INTERMITTENT OPERATION - TUCC_DEC2025_32 Dec 12, 2025 · Other
BODY / HMI CAN FUNCTIONS RESET EVERY 8-10 MINUTES - SSM76387 - 29AUG25 Aug 29, 2025 · Other
Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving. - H525v3 - 19AUG25 Aug 19, 2025 · Service Bulletin/Repair Instructions
High Voltage Coolant Heater (HVCH) unit may fail. This results in a lack of passenger compartment heating. The functionality of the heated windshield remains unaffected. - TUCC_JUL2025_32 Jul 12, 2025 · Other
Passive Entry doesn't respond intermittently to access car. Have to use key buttons to get in. - Jaguar_H474_20JUN25 Jun 20, 2025 · Other
Software Updates - TUCC_JUN2025_43 Jun 13, 2025 · Other
The SOTA Campaign number displayed in the software update screen in the vehicle is only updated when a SOTA campaign completes successfully. - H474 Letter 12MAY25 May 12, 2025 · Other
Software Updates - Jaguar_H474_16MAY25 May 17, 2025 · Other
Software Updates - Jaguar_H437_16MAY25 May 17, 2025 · Other
Clear SOTA Persistency - SSM76320 - 05MAY25 May 5, 2025 · Other
Grid lines are no longer showing in the reverse camera image after a software update to IPMB camera module. - Jaguar_H474_18APR25 Apr 18, 2025 · Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts … - Jaguar_H437_18APR25 Apr 18, 2025 · Other
Clear SOTA Persistency - TUCC_APR2025_18 Apr 11, 2025 · Other
Leaking windshield that caused the water ingress on the electrical component. - H451v3 - 28MAR25 Mar 29, 2025 · Service Bulletin/Repair Instructions
Near field sensing module wired updates - Jaguar_H474_21MAR25 Mar 21, 2025 · Other
A potential concern has been identified on certain vehicles where Software Over The Air (SOTA) updates are failing to complete. - Jaguar_H437_21MAR25 Mar 21, 2025 · Other
Vehicles are unable to complete software updates through Software Over The Air (SOTA) and require a Telematic Control Unit Module (TCU) SOTA persistency clear application to be completed. - SFCC_MAR2025_20 Mar 14, 2025 · Other
There have been several FRED submissions for a customer allegation of brake judder/vibration. - SFCC_MAR2025_18 Mar 14, 2025 · Other
There have been several FRED submissions for a customer allegation of a brake noise concern. - SFCC_MAR2025_17 Mar 14, 2025 · Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster. - SSM76265 Feb 4, 2025 · Other
PIVI satellite radio favorites screen displays an incorrect channel. - Jaguar_H474_21FEB25 Feb 21, 2025 · Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts … - SFCC_FEB2025_36 Feb 14, 2025 · Other
PIVI SATELLITE RADIO CHANEL DISPLAY FAULT - Jaguar_H474_17JAN25 Jan 17, 2025 · Other
These vehicles have now been stopped from further SOTA attempts and require a wired intervention. A software update to the TCU and GWM is required. - H525 - 14JAN25 Jan 15, 2025 · Service Bulletin/Repair Instructions
High Voltage Coolant Heater - SSM76165 Nov 27, 2024 · Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected - SFCC_OCT2024_45 Oct 14, 2024 · Other
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device. - SFCC_OCT2024_50 Oct 15, 2024 · Other
The instrument panel may display an amber High Voltage (HV) system warning message & a Malfunction Indication Lamp (MIL) at the end of a charging cycle before the charging cable is removed. - SFCC_SEP2024_52 Sep 13, 2024 · Other
A customer may report that the windshield wipers stop up on the windshield when turned off. - SFCC_SEP2024_25 Sep 13, 2024 · Other
A concern has been identified where certain vehicles are failing to complete Software Over The Air (SOTA) updates, specifically Vehicle Domain Controller (VDC) PIVI and Gateway Module A (GWM). These vehicles have now been stopped from further SOTA attempts … - H474 Sep 6, 2024 · Service Bulletin/Repair Instructions
Software Updates - SSM76165 Aug 13, 2024 · Other
Front/Rear Door Latch – Silicon Contamination Causing Doors To Not Operate As Expected - SOTA S018 Jul 18, 2024 · Over The Air
Enhancements to Apple AutoPlay, Android Auto, ADAS, Steering - EVA2 SOTA 4.2.0 Jul 26, 2024 · Over The Air
Improvements to SOTA (Software Over The Air) capability. - SOTA 4.1.5V2 Jul 26, 2024 · Over The Air
Enhancements to Apple CarPlay, Android Auto, ADAS, Steering - SFCC_MAR2024_58 Mar 22, 2024 · Service Bulletin/Repair Instructions
Radio presets clear after ignition cycle. Sirius XM favorites do not store. - SFCC_JAN2024_38 Jan 12, 2024 · Service Bulletin/Repair Instructions
Customer may report an active SOTA campaign which fails to complete download or install - S014SOTA4.1.1v3 Dec 7, 2023 · Service Bulletin/Repair Instructions
Enhancements to the following systems: Wireless Device Charger, High Voltage (HV) Battery Charge Control, Sound System, ABS (Anti-Lock Braking System), Belt Integrated Starter PHEVs, Rear Camera for cars without 360 view. - SFCC_NOV2023_30 Nov 10, 2023 · Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start - SFCC_NOV2023_6 Nov 10, 2023 · Service Bulletin/Repair Instructions
DTC repair - LKA systems - SSM76103 Oct 20, 2023 · Service Bulletin/Repair Instructions
No Power Steering Assistance at Start of Drive Cycle – ADAS Warning - SFCC_OCT2023_50 Oct 16, 2023 · Service Bulletin/Repair Instructions
There is moisture inside the headlamp lens - SFCC_OCT2023_47 Oct 16, 2023 · Service Bulletin/Repair Instructions
The headlamps not fully functioning properly after module replacement.
Source: NHTSA manufacturer communications files.