Complaints over time
Complaints about the 2018 Jaguar XF peaked in 2021, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2018 Jaguar XF
Sedan, gasoline, built in United Kingdom. Owner complaints on file from Jun 14, 2021 to Dec 9, 2021.
Recall campaigns covering this model year317k vehicles or units across those campaigns
Owner complaints2Below the median 2018 sedan
Severity index0.02018 sedans average 6.6
First 24 months0Complaints in its first two years
Components
50% of complaints about the 2018 Jaguar XF name structure
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2018 Jaguar XF
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 18V-112 | Feb 15, 2018 | Supplemental Restraint System (SRS) calibration may be incorrect, possibly causing the frontal air bags to deploy improperly in a low speed crash | Airbags | 307 | Software update |
| 18V-090 | Feb 2, 2018 | Fuel rail end caps may leak, possibly resulting in fuel vapor or liquid fuel leaking into the engine bay | Fuel system | 10,073 | Part replacement |
| 17V-678 | Oct 26, 2017 | Instrument cluster (IC) may intermittently go blank | Electrical system | 7,036 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2018 Jaguar XF
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Dec 9, 2021Failure Oct 29, 202187,827 milesWest hartford, CTAccelerator pedal
The contact owns a 2018 Jaguar XF. The contact stated that while driving approximately 65-70 mph on the highway, the gear fault indicator light illuminated. The transaxle fractured and the vehicle failed to accelerate. The contact was able to move to the shoulder. The vehicle was towed to the contact's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the local dealer. The approximate failure mileage was 87, 827.
NHTSA complaint 11443272 - Filed Jun 14, 2021Failure Jun 13, 2021Lockport, NYBody
The rear left hand door will not close fully or lock. The door is ajar. The door could open at any time, and during an accident, since it is not latched, would produce results unlike the approved tested vehicle. This is the second time the latch has failed in less than 6 months and will leave the vehicle unsafe to drive. The vehicle has less than 16,000 miles and is stored inside. There is an indicator on the dash showing the door is not closed.
NHTSA complaint 11420814
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
680 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- SSM76412 - 10MAR26 Mar 10, 2026 · Other
Smart Key Deactivated message on instrument cluster and is unable to start their vehicle. - JLRTB02023NAS3 RESCINDED Oct 14, 2025 · Service Bulletin/Repair Instructions
MIL Illuminated. - SSM76387 - 29AUG25 Aug 29, 2025 · Other
Customer may report Body and Comfort (HMI) CAN related functions such as window switches or air conditioning may reset or become inoperable every 8-10 minutes while driving. - TUCC_JUN2025_46 Jun 13, 2025 · Other
MIL on Instrument cluster. - TUCC_APR2025_22 Apr 11, 2025 · Other
Cosmetic defect to IDMA and ICDM will also be handled via AutoFRED for specific model callouts. - TUCC_APR2025_18 Apr 11, 2025 · Other
Leaking windshield that caused the water ingress on the electrical component. - Jaguar_H422_21MAR25 Mar 21, 2025 · Other
Powertrain Control Module (PCM) Software Update - SFCC_MAR2025_20 Mar 14, 2025 · Other
There have been several FRED submissions for a customer allegation of brake judder/vibration. - SFCC_MAR2025_18 Mar 14, 2025 · Other
There have been several FRED submissions for a customer allegation of a brake noise concern. - SFCC_MAR2025_17 Mar 14, 2025 · Other
There have been several FRED submissions for a customer allegation of a rear brake warning being illuminated on the instrument cluster. - MRC_H428_N769_MAR2025_44 Mar 17, 2025 · Other
This extended warranty covers all repairs to, or replacement of the Infotainment Master Controller (IMC), for 1 year from 3rd February 2025 to 3rd February 2026 for all vehicles that have or will have an expired JLR vehicle warranty in this time period - Un… - MRC_H419_N725_MAR2025_43 Mar 17, 2025 · Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to e… - NAS25.02.003 Feb 14, 2025 · Service Bulletin/Repair Instructions
NGI Infotainment Class Action Settlement - H428 Feb 3, 2025 · Service Bulletin/Repair Instructions
Infotainment Master Controller (IMC) Extended Warranty - H419 Feb 6, 2025 · Service Bulletin/Repair Instructions
InControl Touch Pro Wired Update - Jaguar_H422_21FEB25 Feb 21, 2025 · Other
FUEL VAPOUR PURGE - SFCC_FEB2025_26 Feb 13, 2025 · Other
Infotainment Master Controller (IMC) Extended Warranty - SFCC_FEB2025_25 Feb 14, 2025 · Other
These Customer Satisfaction Programs (CSP’s) are being made available as a benefit under the Class Action settlement agreement for clients who own or lease a Settlement Class vehicle, that requires a wired software update to the Infotainment system IMC to e… - Jaguar_H422_17JAN25 Jan 17, 2025 · Other
Malfunction Indicator Lamp (MIL) may illuminate - Jaguar_H422_20DEC24 Dec 20, 2024 · Other
Malfunction Indicator Lamp (MIL) may illuminate - Jaguar_ H422_15NOV24 Nov 15, 2024 · Other
Powertrain Control Module (PCM) Software Update - Jaguar XF_H444_15NOV24 Nov 15, 2024 · Other
Powertrain Control Module (PCM) Update - SSM76165 Nov 27, 2024 · Other
Front / Rear Door Latch - Silicon Contamination Causing Doors To Not Operate As Expected - SFCC_NOV2024_36 Nov 15, 2024 · Other
MIL lamp on the instrument cluster. FUEL PUMP DRIVER MODULE INOPERATIVE - Jaguar_H444_XF_18OCT24 Oct 19, 2024 · Other
Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as 'not supported'. - Jaguar_H422_18OCT24 Oct 19, 2024 · Other
Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. - SSM76203 Oct 22, 2024 · Other
Fuel Pump Driver Module Inoperative - SFCC_OCT2024_45 Oct 14, 2024 · Other
Customer may report a concern with Apple CarPlay or Android Auto function after recent updates to their mobile device. - Jaguar_H444_XF_20SEP24 Sep 20, 2024 · Other
Powertrain Control Module (PCM) Update - Jaguar_H422_20SEP24 Sep 20, 2024 · Other
Powertrain Control Module (PCM) Software Update - SFCC_SEP2024_52 Sep 13, 2024 · Other
A customer may report that the windshield wipers stop up on the windshield when turned off. - Jaguar_XF_H444 Aug 17, 2024 · Other
Powertrain Control Module (PCM) Update - JAGUAR H422 Aug 17, 2024 · Other
Powertrain Control Module (PCM) Software Update - SSM76165 Aug 13, 2024 · Other
Front/Rear Door Latch – Silicon Contamination Causing Doors To Not Operate As Expected - Jaguar_H422_19JUL24 Jul 20, 2024 · Other
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. Diagnostic Trouble Codes (DTC) P0496-00 may be set in the Powertrain Co… - SFCC_JUL2024_41 Jul 15, 2024 · Other
Low coolant light on or smell of coolant from engine area. - SFCC_JUL2024_40 Jul 15, 2024 · Other
Engine ‘knocking’ noise on start up after a new AJ20-D4 service engine has been fitted. - H422 - JAGUAR Jun 21, 2024 · Other
On certain 2017 model year to 2020 model year Jaguar vehicles the Malfunction Indicator Lamp (MIL) may illuminate if the vehicle is refueled within 15 seconds of turning the engine off. - SFCC_JUN2024_45 Jun 14, 2024 · Other
Low coolant light on or smell of coolant from engine area. - SFCC_MAR2024_72 Mar 22, 2024 · Service Bulletin/Repair Instructions
A Customer may complain of an SRS system warning message being displayed on the instrument panel. - SFCC_MAR2024_27 Mar 22, 2024 · Service Bulletin/Repair Instructions
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the… - BIG5MAR24_34b Mar 15, 2024 · Service Bulletin/Repair Instructions
A concern has been identified where on certain vehicles equipped with TDV6 3.0L Diesel and Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the… - H444 ER V1 Feb 26, 2024 · Service Bulletin/Repair Instructions
Certain 2017 to 2019MY Jaguar vehicles equipped with Ingenium I4 2.0L Diesel engines, when connected to a diagnostic scan tool during the California SMOG test, the Powertrain Control Module (PCM) incorrectly reports the monitor readiness status as not suppo… - SFCC_FEB2024_35 Feb 9, 2024 · Service Bulletin/Repair Instructions
After thermostat replacement, the instrument cluster says that the engine is overheating while driving. - SFCC_JAN2024_41 Jan 12, 2024 · Service Bulletin/Repair Instructions
After thermostat replacement, the instrument cluster says that the engine is overheating while driving. - SFCC_DEC2023_32 Dec 20, 2023 · Service Bulletin/Repair Instructions
Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false result if IMC is not in a faulted state when workflow is run to identify potential Polar Switch Firmware fault. - SFCC_NOV2023_30 Nov 10, 2023 · Service Bulletin/Repair Instructions
Startup battery keeps draining / Vehicle will not start - SFCC_OCT2023_40 Oct 16, 2023 · Service Bulletin/Repair Instructions
Customer reports lack of power and/or check engine light on. - SSM75813 Sep 29, 2023 · Service Bulletin/Repair Instructions
Weather and Park & Pay Apps disappear after PIVI update - WACCSEP23_6 Sep 26, 2023 · Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start - SFCC_SEP2023_46 Sep 22, 2023 · Service Bulletin/Repair Instructions
The sunglass holder won’t open or does not operate correctly - SFCC_SEP2023_45 Sep 22, 2023 · Service Bulletin/Repair Instructions
The wiper blades streak, smear, judder or squeak during operation - SFCC_AUG2023_46 Aug 16, 2023 · Service Bulletin/Repair Instructions
Lack of power, MIL on. - SSM75725ATT Jul 17, 2023 · Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING - SSM75725 Jul 17, 2023 · Service Bulletin/Repair Instructions
MISFIRE OR ROUGH RUNNING - SFCC_JUL2023_31 Jul 17, 2023 · Service Bulletin/Repair Instructions
Battery low warning displayed on instrument cluster and/or no-start. - SSM76023 Jun 26, 2023 · Service Bulletin/Repair Instructions
JLR is investigating reports of vehicles being released to customers without the TCU Telematic Control Unit SOS Emergency Call being activated. - SSM76010 Jun 14, 2023 · Service Bulletin/Repair Instructions
A customer may report that the front or rear door latch does not operate as expected. - SFCC_APR2023_34 Apr 21, 2023 · Service Bulletin/Repair Instructions
MISFIRE ON NEW REPLACEMENT OR REMAN UNITS – AJ126 - SSM75972 Mar 27, 2023 · Service Bulletin/Repair Instructions
3.0L AJ126 Misfire on New Replacement or REMAN units.
Source: NHTSA manufacturer communications files.