Complaints over time
Complaints about the 2002 Jaguar XJS peaked in 2002, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2002 Jaguar XJS
Sedan, built in England. Owner complaints on file from May 8, 2002 to May 8, 2002.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Below the median 2002 sedan
Severity index0.02002 sedans average 13.3
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2002 Jaguar XJS name seats
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2002 Jaguar XJS
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2002 Jaguar XJS
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed May 8, 2002Failure Feb 4, 2002Coral Springs, FLSeats
DRIVERS SIDE SEAT FEELS LOOSE. UPON STARTING AND STOPPING, THE SEAT "ROCKS" FORWARD AND BACKWARD AND SEEMS TO FEEL UNSTURDY. I HAVE BROUGHT THIS TO THE SERVICE DEPT. ATTENTION ON MORE THAN ONE OCCASION. THEIR RESPONSE WAS, " WE'VE DONE ALL WE CAN, WE DON'T KNOW WHAT ELSE TO DO!" WHAT THEY DID DO, ( I ASSUME) IS TIGHTEN THE VARIOUS NUTS AND BOLTS THAT HOLD THE SEAT TO THE CHASSIS. THAT DID NOT FIX THE PROBLEM. I PHONED THE JAGUAR CUSTOMER COMPLAINT DEPT., AND ADVISED THEM OF THIS PROBLEM. THEY TOLD ME AN AREA REP WILL CONTACT ME. AFTER MANY CALLS, I HAVE YET TO HEAR FROM ANYBODY. PLEASE HELP ME SINCE I AM CONCERNED A LOOSE SEAT POSES A REAL HAZARD IN THE EVENT OF A CRASH.
NHTSA complaint 761687
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
13 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- DVD13104 Sep 1, 2012 · Service Bulletin/Repair Instructions
DVD software update - SSM62038Attachme Dec 1, 2012 · Service Bulletin/Repair Instructions
Mongoose Update. - SSM59597Attachme Apr 14, 2021 · Service Bulletin/Repair Instructions
Attachment. - SSM59597Attachme Apr 14, 2021 · Service Bulletin/Repair Instructions
Attachment. - SSM59597Attachme Apr 14, 2021 · Service Bulletin/Repair Instructions
Attachment. - SSM589572 Sep 28, 2012 · Service Bulletin/Repair Instructions
Image. - SSM589571 Sep 28, 2012 · Service Bulletin/Repair Instructions
Image. - SFCC_09AUG18_REV Aug 20, 2018 · Service Bulletin/Repair Instructions
A customer may report "Hood Open" message displays on IP with hood closed. - SFCC_09AUG18_REV Aug 20, 2018 · Service Bulletin/Repair Instructions
18C - New face of InControl Touch Pro and 18C software improvements - SFCC_09AUG18_REV Aug 20, 2018 · Service Bulletin/Repair Instructions
SIM card activation issues - SFCC_09AUG18_REV Aug 20, 2018 · Service Bulletin/Repair Instructions
InControl Touch Pro phase 4 customer letter - SFCC_08MAR18 Mar 8, 2018 · Service Bulletin/Repair Instructions
Jaguar Land Rover Shop Foreman Conference Call - SFCC_14DEC17 Dec 14, 2017 · Service Bulletin/Repair Instructions
Presentation from Dealer Shop Foreman Conference Call
Source: NHTSA manufacturer communications files.