Trailer, Not Applicable, built in United States. Owner complaints on file from Jul 30, 2018 to Jun 11, 2022.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 21V-425 | Jun 4, 2021 | Regulator may fail, causing an increase in propane pressure | Equipment | 87,649 | Part replacement |
| 19V-702 | Oct 3, 2019 | Suspension on these vehicles may allow the tires to contact the structure when under a certain load, which can cause damage to the tires | Suspension | 908 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
14 complaints on file, page 1 of 1.
Jayco 5th wheel trailers Lippert (LCI Industries) RV Frames have a significant engineering flaw resulting in excessive flex in the front section incorporating the hitch/pinbox, which results in cracked frames, stress cracking in sidewalls and seam separation at joints causing further damage from water intrusion. It is also noted in their own report, that the bolts supporting the fiberglass sidewalls are not large enough to support those sidewalls. This flex and frame cracking cause potential safety hazards due to decreased structural integrity of the frame and structure, leading to a potential hazard on the highway. This has been an issue on 5th wheel trailers for some 20 years, as evidenced by NHTSA ID Number 10208077, in which Manufacturer communication Number 22-043 was released. This notice releases repair instructions on how to remedy the problem on all trailers manufactured before 2021. This notice applies to Jayco Trailers but is common to all Lippert 5th wheel frames across various manufacturers. If you report the stress crack in sidewall before the end of warranty, Jayco pays to have the unit returned to the factory to have major repairs accomplished and pay to return the unit to the customer. If you are out of warranty, as is my case when I reported it, by 1 yr 5 months, they refuse responsibility for any design flaws, and you are responsible for the enormous cost of the repair. I have the well-known stress crack in the sidewall, which continues to grow, exterior, as well as interior trim that will not stay in place after traveling which require constant resealing to prevent water intrusion, floor-to-frame bolts that pull through the frame and protrude through linoleum, front cap fiberglass spider webbing (repaired once under warranty, but has returned), and plastic edging on roof to protect EPDM material wrap to sidewall is pulling the staples from the underlayment as the structure flexes, which will eventually will lead to a compromised roof system
NHTSA complaint 11468735The contact owns a 2017 Jayco Pinnacle trailer. The contact stated that the leaf spring failed. The contact stated that the leaf springs were previously replaced under NHTSA Campaign Number: 20V091000 (Suspension) however, the repair did not correct the failure. The contact noticed that the rear driver’s side tires were touching each other. The contact inspected the tires and found that the leaf spring was fractured. The contact stated that a mechanic also inspected the driver’s side rear tires and verified that the leaf spring was fractured. The manufacturer was notified of the failure. The leaf spring was not replaced. A failure mileage was not provided.
NHTSA complaint 11432796JAYCO HAS A DESIGN ENGINEERING FLAW THAT CAUSES EXCESSIVE FLEX IN THE HITCH BOX/FRONT SLIDE OUT AREA THAT CAUSES DAMAGE AND CRACKING TO THE SIDES OF THE TRAILER. THIS IS A POTENTIAL SAFETY ISSUE FOR THE HITCH PORTION AND A STRUCTURAL INTEGRITY ISSUE FOR THE FRAME OF THE TRAILER.
NHTSA complaint 11403448THERE WAS A RECALL 1N OCTOBER 2019 RECALL NO. 19V-702. JAYCO WAS SUPPOSED TO FIX THE PROBLEMS BY REPLACING LEAF SPRING + A RUBBER BUMP STOP. THEY DID NOT REPLACE THE WEAK LEAF SPRINGS. AS A RESULT WE ENDED UP WITH A BROKEN SPRING ON ALONG TRIP THAT LED TO A COMPLETE FAILURE OF THE SUSPENSION SYSTEM. THIS COULD HAVE ENDED IN AN HORRIFIC TRAGEDY. WHY DID THE NOT FIX THIS? I AM HAVING IT TOWED TO A SHOP AND WILL FORWARD THE CAUSE DAMAGE FROM THE REPAIRS AND EXPLANATION + PICS WHEN THEY FINISH REPAIRING THIS.
NHTSA complaint 11352481PROBLEM WITH MY BRAKES. NO BRAKES ON THREE WHEELS. NEED TO CHECK IN FALL 2017 AND THERE WAS FULL GREASE IN THE HUB. THAT'S WHY NO BRAKES. NEED TO CHANGE THE SPRINGS LEFT SIDE, SPRING WAS DEAD. BUT NOW THE FITHWEEL IS LOWER THEN RIGHT SIDE.
NHTSA complaint 11287647TL* THE CONTACT OWNS A 2017 JAYCO PINNACLE. WHILE DRIVING 60 MPH, EXTRA FORCE WAS NEEDED TO BRING THE VEHICLE TO A STOP. THE CONTACT ALSO MENTIONED THAT WHEN DRIVING OVER A BUMP, THE VEHICLE FELT AS IF IT HAD NO SPRINGS. THE VEHICLE WAS TAKEN TO CAMPERS INN RV OF OCALA (7677 S, HWY 441, OCALA, FL 34480, (800) 786-2252) WHERE THE CONTACT WAS INFORMED THAT THE WHEEL BEARING LEAKED GREASE ONTO THE BRAKE PADS. THE AXLE MADE CONTACT WITH THE FRAME OF THE VEHICLE AND CAUSED THE TIRES TO TOUCH THE FRAME. THE SPRINGS WERE REPLACED, BUT THE AXLES WERE NOT REPLACED OR UPGRADED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint 11257986TL* THE CONTACT OWNS A 1999 FORD F-350 TOWING A 2017 JAYCO PINNACLE FIFTH WHEEL. THE CONTACT STATED THAT THE WHEELS ON THE FIFTH WHEEL WERE RUBBING AGAINST THE UNDERBELLY AND THE SPRINGS THAT HELD THE RV WERE FLATTENED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE SPRING AND BUSHINGS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE VIN WAS UNKNOWN.
NHTSA complaint 11254101WHEELS RUBBING BOTTOM OF CAMPER, RV IS TO HEAVY TO STOP WITH FACTORY INSTALLED BRAKES. *DT *DT INVALID VIN *JB CONSUMER JAYCO HAS REPLACED OUR SPRINGS, WE ASKED FOR AN AXLE UPGRADE BUT THEY DECLINED. ITS TRULY AN EPIDEMIC WITH THESE HEAVY RV UNITS ROLLING OUT OF PRODUCTION WITHOUT THE RIGHT EQUIPMENT.*JB
NHTSA complaint 11232128WELDS BROKE ON CONNECTION BETWEEN LEAF SPRINGS AND BODY FRAME CAUSING TRAILER TO NEARLY TOPPLE
NHTSA complaint 11221931MY SPRINGS AND AXLES ARE NOT UP TO THE TASK OF HOLDING MY CAMPER UP. THE TIRES ARE HITTING THE BOTTOM OF THE CAMPER, CAUSING THEM TO HAVE A BIG GROOVE CUT INTO THEM AND DAMAGING THE BOTTOM OF THE CAMPER. *DT *BF CARFAX CANNOT PROCESS THIS REQUEST. PHOTOS ATTACHED.*JB THIS DAMAGE WAS CAUSED DURING DELIVERY, UNLOADED, TO THE DEALERSHIP BEFORE I PURCHASED IT. HAD I KNOWN THAT, I WOULD NOT HAVE PURCHASED IT! *DT CARFAX CANNOT PROCESS THIS REQUEST. VIN INVALID. *JB
NHTSA complaint 11207981TWO OF MY FOUR LEAF SPRINGS BROKE, MY OTHER TWO LEAF SPRINGS SHOW CRACKS FORMING AND SEVERE STRESS. WHEN MY LEAF SPRINGS BROKE, MY TRAILER BRAKES ALSO FAILED TO WORK. I DID NOT REALIZE MY LEAF SPRINGS HAD BROKE UNTIL I PULLED INTO MY CAMPSITE AND SAW MY REAR WHEELS IN A VERY WEIRD POSITION. I CRAWLED UNDER AND REALIZED WHAT HAD HAPPENED. I HAVE THE LEAF SPRINGS IN MY POSSESSION AND HAVE PICTURES, BUT I CANNOT UPLOAD THEM FROM THIS COMPUTER. *DT*DT*JB BOTH LEFT AND RIGHT REAR LEAF SPRINGS BROKE, OTHER TWO ARE STARTING TO CRACK. CONSUMER STATED TIRES RUBBED AGAINST THE FRAME AND SIDES OF 5TH WHEEL CAUSING SEVERE DAMAGE TO ONE TIRE AND SLIGHT DAMAGE TO THE OTHER TWO. FIFTH WHEEL SPRINGS HAS BEEN REPAIRED. CONSUMER STILL HAS BROKEN AND DAMAGED LEAF SPRINGS. CONSUMER HAS BEEN IN CONTACT WITH THE MANUFACTURER.*JB *BF VIN NOT VALID.*JB
NHTSA complaint 11205972II AM THE OWNER OF A 2017 JAYCO PINNACLE 36 FBTS. IT HAS A RESIDENTIAL REFRIGERATOR INSTALLED BY JAYCO AT THE FACTORY. THERE HAS BEEN MANY OWNERS OF THE SAME MODEL WITH RESIDENTIAL REFRIGERATORS EXPERIENCING SUSPENSION LEAF SPRING AND AXLE FAILURES. SOME PEOPLE HAVE REGISTERED WITH YOU ABOUT THIS PROBLEM. SOME HAVE HAD THE WEIGHT OF THE RV MEASURED AND THE STOCK SPRINGS ARE NOT IN ACCORDANCE TO THE WEIGHT THEY ARE SUPPORTING AT 60 MPH HAVING THE LEAF SPRING SNAP OFF THE RV BODY AND THE TIRES RUBBING ON THE UNIT. MANY OWNERS HAVE HAD THRU THEIR DEALERS, JAYCO SUPPLYING ALL NEW PARTS AND UPDATED TO A HEAVIER SPRING RATE THAN THE ASSEMBLY VERSION. FROM 7000 LBS TO 8000 LBS. I CALLED JAYCO , THEY WANT ME TO DRIVE THE UNIT TO A DEALER FOR INSPECTION. MY DEALER IS ALMOST 100 MILES ONE WAY....I DO NOT FEEL COMFORTABLE ABOUT DRIVING THIS RV NOW. I ASKED JAYCO TO HAVE SOME COME OVER AND LOOK AT THIS SAFETY ISSUE AND THEY REFUSED UNLESS I PAY THE MOBILE FEE( THEY WILL NOT PAY FOR IT) THERE ARE GETTING MORE AND MORE COMPLAINTS ON JAYCO OWNERS SITE DAILY. IT IS NOT IF THIS WILL OCCUR BUT, WHEN!!! I AM STILL UNDER FACTORY WARRANTY AND I FEEL JAYCO SHOULD INSPECT THE UNIT HERE WITH OUT THE CHANCES OF ME HURTING INNOCENT OTHERS ON THE HI WAY OR DAMAGE MY OWN PROPERTY. JAYCO IS AWARE OF THIS PROBLEM AND NO RECALL OR NOTICES HAVE BEEN RENDERED TO US OWNERS. MY UNIT HAS DIFFERENCES IN LEFT AND RIGHT MEASUREMENTS IN THE WHEELS AND TIRES. *DT*JB
NHTSA complaint 11115594REAR LEAF SUSPENSION FAILED WHILE TRAVELING AT HIGHWAY SPEEDS CAUSING TRAILER TO SWAY AND NEARLY OVERTURN. UNIT DROPPED ONTO TIRE CAUSING IT TO FAIL. *DT*JB *BF *JB
NHTSA complaint 11114695BOTH AXLES, SPRINGS AND HARDWARE ON THE FIFTH WHEEL TRAILER ARE FAULTY. THE LEAF SPRINGS AND AXLES ARE NOT THE CORRECT WEIGH RATED FOR THIS MODEL. THE TOP OF THE TIRES RUB AGAINST THE CAMPER FLOOR WHILE IN MOTION. JAYCO HAS APPROVED THE REPLACEMENT OF THE SPRINGS AND U-BOLTS. THE AXLES NEED TO BE UPGRADED FROM A 7000 LB AXLE TO A 8000 LB AXLE. THERE HAS BEEN MANY JAYCO 36 FBTS OWNERS HAVE HAD THIS SAME ISSUE. SOME OWNERS HAVE EXPERIENCED MAJOR DAMAGE AND LOSS. I FEEL THIS NEEDS TO BE INVESTIGATED AND A MANDATED RECALL AND REPAIR BE MADE BY JAYCO BEFORE AN INJURY OR DEATH TAKES PLACE. *DT CARFAX CANNOT PROCESS THIS REQUEST. *JB *DT *TR *BF *JB
NHTSA complaint 11114672Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.