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Model year

2021 Jayco Melbourne Prestige

Other, diesel, 4x2, built in Germany. Owner complaints on file from May 9, 2022 to May 9, 2022.

Recall campaigns covering this model year75,688 vehicles or units across those campaigns
Owner complaints1Below the median 2021 other
Severity index100.02021 others average 7.1
First 24 months1Complaints in its first two years
Complaints over time

Complaints about the 2021 Jayco Melbourne Prestige peaked in 2022, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751202212023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2021 Jayco Melbourne Prestige name electrical system

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Electrical system
1
Equipment
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

7 recall campaigns cover the 2021 Jayco Melbourne Prestige

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2021 Jayco Melbourne Prestige
CampaignFiledSubjectComponentVehiclesRemedy
23V-486Jul 14, 2023Heating, ventilation, and air conditioning (HVAC) blower motor circuit may be inadequate, which can allow the wiring harness to overheatElectrical system659Part replacement
23V-390Jun 1, 2023Instrument cluster may fail to display any information when the vehicle is startedElectrical system62Software update
23V-081Feb 16, 2023Guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollawayPowertrain2,845Software update
22V-663Sep 1, 2022Shim on the torsion bar was incorrectly installed between the nut and the torsion bar, rather than between the ball stud and the torsion barSuspension245Part replacement
20V-468Aug 10, 2020Wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat framesAirbags545Repair or modification
20V-388Jul 2, 2020Rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluidBrakes666Part replacement
20V-327Jun 5, 2020Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operatesEquipment666Not stated
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2021 Jayco Melbourne Prestige

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed May 9, 2022Failure May 9, 2022Kalispell, MTInterior lamps/bulbs, Equipment, Recreational vehicle/trailerFire

    We have a brand new 2021 Jayco Melbourne that we've had for almost a year. We just took a trip and opened our bins underneath to find that in transit something shifted and TURNED THE LIGHT ON IN THE BIN and it burned the plastic cover of the light AND it burned a plastic tarp! Had it been touching something else, our entire unit could have gone up in flames! It seems that the bin that is directly UNDER THE BED accessible from OUTSIDE the RV has THREE LIGHT SWITCHES on the INSIDE WALLS of that bin. There is NO COVER over that switches. The bulbs in those lights are old style lights that get extremely hot. When things move during transit they can bump those switches and TURN THEM ON. THERE IS NO WAY TO KNOW THE LIGHT IS ON. (In my Fleetwood the Cago bin light switch was INSIDE THE RV and an indicator told you when it was on). Not so in this Jayco. So the light can get bumped on, you don't know it's on and it starts a fire! It melted and burned the cover over the light and it burned a tarp. Luckily the tarp mostly melted and never caught fire or we would have all DIED! THIS IS A SERIOUS SAFETY HAZARD. They either need to replace ALL these bulbs with LEDs that don't get hot OR put a COVER over that switch so that it cannot be accidentally turned on when contents in the bin shift during driving. I HAVE NEVER SEEN ANYTHING ON AN RV THIS UNSAFE!

    NHTSA complaint 11463961
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

10 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • CAN 22-073 Oct 4, 2022 · Service Bulletin/Repair Instructions
    Chassis Advisory Notice 22-073 Regarding Mercedes-Benz Emission Recall Campaign # 2021070026 (CA Only:210726).
  • CAN 22-055 Aug 22, 2022 · Service Bulletin/Repair Instructions
    Chassis Advisory Notice: Mercedes-Benz/Sprinter Vehicle Safety Recall 21V-972: On certain Model Year 2019 - 2020 Mercedes-Benz Sprinter vehicles "MBAG" determined that in rare instances the park lock system may allow the vehicle to move after the gear selec…
  • CAN 21-027 Jul 7, 2022 · Service Bulletin/Repair Instructions
    Chassis Advisory Notice: Mercedes Benz Sprinter Vans RECALL 21V-411_MBUX multimedia system software might not meet specifications. Under very specific conditions, the MBUX multimedia system might not start and the display might remain black, or could reboot…
  • INC 22-067 May 17, 2022 · Service Bulletin/Repair Instructions
    JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS.
  • SRP 22-044 Mar 18, 2022 · Service Bulletin/Repair Instructions
    Standard Repair Instructions - Schwintek Slide-Out System Binding. Instructions on how to repair slide out system.
  • TSB 21-037 Feb 22, 2022 · Service Bulletin/Repair Instructions
    Missing Slideout Wiper Seals for Travel Lock Opening may allow insects and dust to enter the vehicle. Instructions on how to install missing slideout wiper seals.
  • SRP 22-046 Feb 22, 2022 · Service Bulletin/Repair Instructions
    INSTRUCTIONS FOR RESETTING LEVELING SYSTEM “ZERO POINT”
  • SRP 21-028 Aug 25, 2021 · Service Bulletin/Repair Instructions
    Standard Repair Procedure - Overhead Bunk Rail Support Securement.
  • CAN 21-006 Jun 17, 2021 · Service Bulletin/Repair Instructions
    Chassis Advisory notice: MB Sprinter Chassis – Bolt that connects the brake pedal to its bearing block could come loose. Mercedes-Benz/ Sprinter Vehicle Safety Recall 21V-152
  • 20-028 TSB Dec 17, 2020 · Service Bulletin/Repair Instructions
    Creating Access to the manual override for the Murphy Bed - omitted during production.
Source: NHTSA manufacturer communications files.