Complaints over time
Complaints about the 2011 Jayco Pinnacle peaked in 2016, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2011 Jayco Pinnacle
Trailer, Not Applicable, built in United States. Owner complaints on file from Aug 25, 2016 to Jul 29, 2018.
Recall campaigns covering this model year2845 vehicles or units across those campaigns
Owner complaints22.0 times the median 2011 trailer
Severity index0.02011 trailers average 10.1
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2011 Jayco Pinnacle name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
2 recall campaigns cover the 2011 Jayco Pinnacle
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 10V-500 | Oct 21, 2010 | Potential exists for a small fracture within the line delivering gas to the oven cavity burner | Equipment | 836 | Part replacement |
| 10V-469 | Oct 4, 2010 | On some axles, cracks could appear in the spindle weld | Powertrain | 9 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2011 Jayco Pinnacle
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Jul 29, 2018Failure Jul 5, 2018Athens, PAElectrical system
KEPT SMELLING HOT WIRES AND BURNING PLASTIC SMELL. SERVICE TECH WAS ALREADY IN CAMPGROUND SO WE CALLED THEM OVER TO INVESTIGATE AND THEY DISCOVERED THE IOTA MODEL ITS-50R AUTOMATIC TRANSFER SWITCH HAD BURNT WIRES. OUR UNIT IS PREPPED FOR A GENERATOR BUT WE DO NOT HAVE ONE INSTALLED SO WE QUESTION HOW/WHY THIS TRANSFER SWITCH SHOULD GO BAD SINCE IT'S NOT USED. REPEATED EMAILS TO JAYCO ARE NOT OFFERING MUCH INFORMATION. WE SAW WHERE OTHER TRANSFER SWITCHES HAD BEEN RECALLED AND WONDERED IF OUR SWITCH WAS ONE OF THOSE BUT WE COULD NOT FIND RECALL NOTICE. ARE THERE ISSUES WITH THIS MODEL ALSO? THEY KEEP ASKING IF A POWER SURGE CREATED THE ISSUE. THE CAMPER IS HOOKED UP TO A 50A SURGE PROTECTOR AT OUR SEASONAL CAMPSITE SO THIS SHOULDN'T BE AN ISSUE. AND, IT'S NOT A SINGLE WIRE THAT IS BURNT BUT SEVERAL WHICH IS A MAJOR MALFUNCTION. I'M UPLOADING A PDF OF THE EMAIL CONVERSATION WITH JAYCO,
NHTSA complaint 11114409 - Filed Aug 25, 2016Failure Jul 2, 20121,400 milesGreenbush, MIElectrical system, Tires
TL* THE CONTACT OWNS A 2012 (NA) JAYCO PINNACLE EQUIPPED WITH GOODYEAR MARATHON ST TIRES, SIZE: ST235/80R16. WHILE THE VEHICLE WAS BEING TOWED AT 55 MPH, THE DRIVER'S SIDE TIRE EXPERIENCED A BLOW OUT. THE RV WAS TAKEN TO AN INDEPENDENT MECHANIC TO HAVE THE TIRE REPLACED. THE CONTACT WAS CONCERNED THAT THE TRAILER WAS SOLD WITH THREE YEAR OLD TIRES. THE CONTACT ALSO STATED THAT THE BATTERIES IN THE RV EXPLODED WITHOUT WARNING. THE TRAILER WAS TAKEN TO THE DEALER TO HAVE THE BATTERIES REPLACED. THE DEALER REPLACED THE BATTERY; HOWEVER, THE BATTERIES EXPLODED AGAIN AFTER A FEW DAYS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE DOT NUMBER WAS UNKNOWN. THE APPROXIMATE TIRE AND VEHICLE FAILURE MILEAGE WAS 1,400.
NHTSA complaint 10898558
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
4 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- INC 22-067 May 17, 2022 · Service Bulletin/Repair Instructions
JAYCO AND ENTEGRA COACH STORAGE TIPS. INSTRUCTIONS FOR STORING JAYCO AND ENTEGRA COACH DIESEL PUSHERS. - 22-043 Feb 10, 2022 · Service Bulletin/Repair Instructions
Standard Repair Instructions detailing how to repair a unit with a crack in the sidewall near the slideout. - SRP - 22-043 Jan 27, 2022 · Service Bulletin/Repair Instructions
(SRP) Standard repair procedure for crack forming at the front bottom corner of the off door side (ODS) or door side (DS) Front Slide Out on certain Jayco 5th wheel travel trailers. - INC 20-007 Mar 13, 2020 · Service Bulletin/Repair Instructions
Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.
Source: NHTSA manufacturer communications files.