SUV, plug-in hybrid, 4WD/4-Wheel Drive/4x4, built in United States. Owner complaints on file from Jan 24, 2025 to Sep 25, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-766 | Nov 6, 2025 | Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire | Engine and cooling | 117,904 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
The contact owns a 2025 Jeep Grand Cherokee. The contact stated that her husband was running an errand. The contact stated that he had parked the vehicle and had turned it off. When the contact's husband returned to the vehicle, he observed that smoke had filled the passenger cabin and smoke was being emitted from under the driver's side wheel well and from under the hood on the driver's side. The contact stated that her husband had not observed any warning or indication when he had parked the vehicle that it was overheating. The contact stated that he had opened the driver's side front door to retrieve personal items, and then the vehicle burst into flames on the driver's side front. The contact stated that the fire department had been called and used a chemical foam to extinguish the fire. The vehicle was towed to an impound lot and had not been repaired. The manufacturer was informed of the failure and requested that the contact leave the vehicle at the impound lot and that they would send an investigator to examine the vehicle. The failure mileage was approximately 5,000.
NHTSA complaint 11689631Purchased vehicle at dealer with 0 miles, and shortly after i had a service hybrid battery, brake system malfunction, auto emergency braking service required. After taking to the dealer multiple times. They are unable to find anything.
NHTSA complaint 11638274Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.