2024 Jeep Wagoneer S

28 complaints on file, page 1 of 2.

1. Filed Aug 26, 2026Failure Aug 8, 2026Saint Helens, ORPower train, Service brakes

   The high-voltage propulsion system and Battery Pack Control Module (BPCM) failed. The vehicle suffered an abrupt drop in power, overriding driver input and forcing it into "turtle mode." The vehicle is currently un-diagnosed and available for inspection at the Jeep dealership. My safety and the safety of others were put at immediate risk. The vehicle suffered a sudden loss of acceleration in live traffic. This abrupt drop in speed creates a severe hazard for rear-end collisions, as the vehicle could not maintain traffic speeds or accelerate out of danger. The vehicle was towed to an authorized Jeep dealership on August 10th. The dealer missed multiple diagnostic commitments (August 14th and August 24th) and has failed to diagnose or repair the issue for over 16 days. No formal inspections have been completed by the manufacturer, police, or insurance representatives since intake. The vehicle experienced multiple power drops into turtle mode on multiple dates with dashboard warning lamps illuminated. This mirrors known software issues on this platform detailed in Stellantis TSB 08-022-25 REV. B.

   NHTSA complaint 11759678
2. Filed Aug 11, 2026Failure Aug 8, 2026Rochester, NHElectrical system, Fuel/propulsion system, Power train

   My 2024 Jeep Wagoneer S has experienced repeated electrical and drivability failures. Most recently, while driving at approximately 16,500 miles, the vehicle displayed “Service Electric Vehicle System” followed by “Stop Safely – Vehicle Will Shut Off Soon.” The warning appeared while the vehicle was in motion, creating concern that the vehicle could lose propulsion or shut down unexpectedly in traffic. This was not the first serious incident. On a prior occasion, the vehicle made loud clicking and clacking noises and later became disabled in downtown Berwick, Maine. During that incident, the vehicle would not shut off and would not shift into Park, leaving me stranded and unable to secure or operate the vehicle normally. These repeated failures involve the vehicle’s electric drive/electrical system, ability to remain operational, ability to shut down, and ability to engage Park. I am concerned that these conditions could create a crash, rollaway, or roadside-stranding risk depending on when and where the failure occurs. Warning messages have included “Service Electric Vehicle System” and “Stop Safely – Vehicle Will Shut Off Soon.” I have photographs documenting the warnings. The vehicle and its systems are available for inspection upon request. The vehicle has previously been presented for service related to ongoing problems. The exact underlying cause of these repeated failures is currently UNKNOWN. I am reporting the issue because the problems have occurred more than once and appear to represent an unresolved electrical or propulsion-system defect.

   NHTSA complaint 11756230
3. Filed Aug 9, 2026Failure Jun 21, 2026Chicago, ILElectrical system, Vehicle speed control

   My vehicle reduces speed while driving. Occasionally a red turtle will pop up on the dashboard and it just reduces speed. This has gapped on many occasions. The dealership doesn’t know why this is happening. It has been in the shop for a month and two days with more than one problem. This vehicle is very unsafe and dangerous to drive. Mechanically it’s NO GOOD.

   NHTSA complaint 11755743
4. Filed Jul 10, 2026Failure May 9, 2026Austin, TXElectrical system, Power train

   On XXX I was unable to turn off my vehicle and could not shift it into any gear. The vehicle had to be towed to Sames Bastrop Chrysler Dodge Jeep Ram ([XXX]) for repair, RO #XXX. The dealer's diagnosis noted the high-voltage battery at 3 percent charge and referenced TSB 08-128-25. The correction involved disconnecting the 12V battery and reprogramming multiple control modules (BPCM, MCPA, MCPB, EVCU, IDCM). No crash or injury occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11749518
5. Filed Jul 10, 2026Failure Jul 9, 2026Austin, TXElectrical system, Vehicle speed control

   On XXX I picked up my vehicle from Sames Bastrop Chrysler Dodge Jeep Ram ([XXX]) after a six-week repair visit (XXX). The dealer's paperwork states two open NHTSA recalls were completed on this visit: 26V-141 (liftgate hinge cover) and 26V-262 (instrument panel cluster software). The same day, when I started the vehicle, the instrument panel cluster did not illuminate. While driving in my neighborhood at low speed, the vehicle lost acceleration, the brakes became unresponsive for a period, and a warning message instructed me to pull over immediately before the vehicle would shut down. I brought the vehicle to a stop safely and it allowed me to turn off the engine at that point. I restarted it and parked it, and have not driven it since. On XXX I checked NHTSA's recall lookup tool using my VIN and both recall 26V-141 and 26V-262 still show as incomplete, despite the dealer's repair order stating both were completed during this same visit. This is the second serious control-related failure with this vehicle. On XXX the vehicle would not shut off and could not be shifted into any gear, requiring a tow to the same dealer for repair (RO #XXX). No crash or injury occurred in either incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)

   NHTSA complaint 11749515
6. Filed Jul 2, 2026Failure Jul 2, 202631,057 milesShorewood, ILWarnings, Power train, Traction control system

   The contact owns a 2024 Jeep Wagoneer S. The contact stated that while the vehicle was parked, the vehicle unexpectedly shifted to reverse(R) and rolled backwards unintendedly at approximately 10 MPH. The brake pedal was pumped several times to stop the vehicle. The contact stated that several unknown warning lights were illuminated, and the messages “Collision Protection OFF”, “Service ABS” and “Traction Control OFF” were displayed during the failure. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 31,057.

   NHTSA complaint 11748043
7. Filed May 18, 2026Failure Apr 23, 2026Brooklyn, NYElectrical system

   I am reaching out regarding ongoing safety and reliability concerns involving my 2024 Jeep Wagoneer S Launch Edition, leased in March 2025 from SMG Automotive Holdings, LLC in Brooklyn, New York. I previously pursued arbitration through NCDS; however, the case was dismissed after I accepted a settlement related to issues occurring before March 31, 2026. Unfortunately, the vehicle’s problems have continued beyond that date. Within months of leasing the vehicle, it became completely inoperable late at night and would not start, leaving me stranded. The first tow truck was unable to move the vehicle because it could not be shifted into neutral, requiring a second specialized EV tow truck and causing several hours of delay and missed work. After the vehicle was returned, I began experiencing severe battery-drain concerns. Despite multiple service visits and repair attempts, the issues persisted. I was later informed the vehicle required software updates related to the electric system. Most recently, after charging the vehicle to approximately 85%, warning lights appeared with the message: “STOP SAFELY — VEHICLE WILL SHUT OFF SOON.” The vehicle would not shift into drive, the interior lights began flickering, and the vehicle completely shut down again, leaving me stranded overnight until it could be towed to the dealership the following morning. As an educator and assistant principal, reliable transportation is critical to my responsibilities. These repeated failures have caused missed work, financial hardship, ongoing lease and insurance obligations, rental expenses, and serious safety concerns. At this point, I no longer feel safe operating this vehicle due to the repeated electrical and drivability failures. Despite working extensively with both the dealership and manufacturer, the underlying issues continue to persist. For these reasons, I am respectfully requesting assistance in resolving this matter and being permanently removed from this vehicle.

   NHTSA complaint 11738469
8. Filed Apr 30, 2026Failure Apr 30, 2026Brandon, FLElectrical system, Automatic emergency braking, Warnings

   I am filing this complaint because this vehicle has had multiple intermittent safety-related electrical/software and driver-assistance problems, and the vehicle is available for inspection upon request. On multiple occasions, the vehicle has powered on but would not shift out of Park into Drive. The most recent time, I was leaving work and the vehicle would not let me shift into Drive. I was stuck there for about two hours and had to call for a tow. When the tow truck arrived, the vehicle suddenly allowed me to shift into Drive again and I was able to drive home. This is very concerning because the vehicle can leave someone stranded without warning. The vehicle has also falsely detected hazards or forward-collision situations several times while driving, even though there was no nearby vehicle, pedestrian, object, or anything else that should have triggered a warning. On multiple occasions, the vehicle has abruptly applied automatic emergency braking and slammed on the brakes for no apparent reason while traveling at 30-50 MPH. I am very concerned this could cause a crash, especially if another vehicle is behind me. The vehicle has also had charging and range display problems on multiple occasions. For example, last week it was charged to about 80% and then driven about 50 miles, but the displayed range/state of charge did not properly decrease or update until the vehicle was turned off and restarted about an hour later. These issues have continued despite prior dealer updates and recall work. The manufacturer has been notified, and the vehicle is being brought back to an authorized dealer for inspection. I do not know yet whether the dealer or manufacturer has been able to reproduce or confirm the problems. The issues appear to involve the electrical/software systems, shift/park function, battery/range display, forward collision warning, and automatic emergency braking systems.

   NHTSA complaint 11734774
9. Filed Apr 14, 2026Failure Feb 10, 2025Longmont, COElectrical system, Unknown or other

   What happened? We own a 2025 Jeep Wagoneer S (EV). Since delivery, the software has been unpredictable and dangerous. On day one (18 miles), delivery was delayed for a frunk latch failure requiring a total factory computer reset. The most terrifying event was when the brake and gas pedals "swapped" actions while my husband was driving our three sons. The car sped up when braking and stopped when hitting the gas. The vehicle has also "bricked" (lost all propulsion) twice in traffic with zero warning, nearly causing collisions. Charging fails frequently; it once sat for 12 hours with zero charge gained despite "green" indicators. We deal with constant "ghost" issues: the car jolts unexpectedly, the "Creep" setting glitches (causing it to roll into traffic or roll backward on hills), and the parking brake slams on by itself while reversing. Recently, the backup camera went black while backing out, and sensors beeped at phantom objects. The power trunk even closed on its own, nearly hitting my head. Other failures include McIntosh audio failure, door lock malfunctions, and Uconnect/Wi-Fi errors. Safety Risk: Our family is at constant risk. Between pedals malfunctioning, dying in traffic, and unpredictable movement, this EV is a major hazard to us and other drivers. Dealer/Technical Info: Prestige Jeep has seen the car 8+ times, once for 45 consecutive days. Dealers often "cannot duplicate" because glitches clear on restart, but they return. These symptoms align with STAR Case S2508000058 (unintended torque) and TSB 08-077-25 (IDCM/electrical shutdowns). Components are available for inspection. Warnings: Symptoms began at 18 miles. We frequently see a "Red Wrench," "Red Turtle" (Limited Speed), and "Service Park Brake" messages. Frequent software failures make this vehicle unsafe for the road.

   NHTSA complaint 11730999
10. Filed Apr 8, 2026Failure Apr 7, 2026Waukesha, WIFuel/propulsion system, Power train, Vehicle speed controlCrash

    While maneuvering at low speed into my garage, the vehicle accelerated forward beyond my intended input and in a manner inconsistent with a controlled parking maneuver. This resulted in famage to the front end of the vehicle, a tool bench containing equipment and the wall of the garage (interior and exterior).

    NHTSA complaint 11729836
11. Filed Apr 7, 2026Failure Apr 7, 2026Waukesha, WIElectrical system, Power train, Vehicle speed controlCrash

    Vehicle accelerated after foot removed from pedal causing the vehicle to strike the inside of garage wall.s

    NHTSA complaint 11729788
12. Filed Apr 7, 2026Failure Apr 2, 2026Van Buren Twp, MIElectrical system, Engine, Power train

    EV stalled, would not turn off or on, refusing to go into gear (Park, Drive, Reverse or Neutral) and the emergency brake automatically engaged. Foot pedals were unresponsive and wheels locked. Pedestrian safety chime played continuously even though the vehicle was not in gear. Park and Drive did not light up on the gear indicator and all options glowed red. Various error codes displayed one after the other on the driver's information screen. Vehicle had to be towed on a flatbed. Vehicle remained in that condition for at least four days. Attempts to reset the vehicle using door locking and key removal and also disconnecting the negative terminal on the 12v battery were unsuccessful. The vehicle would not turn off or on and would not go into gear. The vehicle was towed to a dealership where it still cannot turn off.

    NHTSA complaint 11729725
13. Filed Jan 31, 2026Failure Jan 31, 2026Edina, MNEngine, Power train

    While driving on highway, message saying “stop safely vehicle will shut down soon” appeared on dashboard. At that time the acceleration would not respond forcing me to drive max speed of 30 mph that decelerated further.

    NHTSA complaint 11714681
14. Filed Jan 27, 2026Failure Jun 27, 2025The Village, OKElectrical system, Automatic emergency braking, Service brakes

    Supplemental Update to Complaint No. 11672058 This is an update to my July 8, 2025 complaint regarding a brake booster failure on my 2024 Jeep Wagoneer S. The vehicle has remained in dealer custody at South Pointe Chrysler Jeep Dodge Ram in Tulsa, Oklahoma since June 28, 2025 and is still out of service. Although a brake booster replacement was installed, the dealer has not identified a root cause and has not confirmed that the braking system is safe or reliable. The original defect involved a complete loss of braking while the vehicle displayed a Ready to Drive message, creating a severe safety risk. No assurance has been provided that this condition cannot recur. The issue appears to involve braking and electronic control systems, but no effective resolution has been documented. Due to the unresolved nature of a total brake failure and the continued inability to return the vehicle to safe operation, I am submitting this update for safety defect tracking and potential investigation. The vehicle remains unavailable for use due to ongoing safety concerns.

    NHTSA complaint 11713666
15. Filed Dec 17, 2025Failure Dec 3, 2025Colchester, VTUnknown or other

    A B.E.V. has an estimated range- and the manufacturer claims up to 300 miles range in great conditions. They never pinpoint what the range is in cold climate. The only data I can find is they admit to it being "less". I am part of a large forum for this platform. I have heard several complaints on range in the cold. They all are experiencing less than 50% of the 300 advertised miles. 120-140 seems to be accurate when operating normally under 20 degrees. The concern here is with the rapid loss of battery, the average distance between possible charging locations, you could easily become stranded with no power and no way to stay warm while waiting for assistance, which could possibly lead to death.

    NHTSA complaint 11705593
16. Filed Dec 17, 2025Failure Nov 19, 2025Charlotte, NCElectrical system, Vehicle speed control

    2024 Jeep Wagoneer EV has recurring electrical/propulsion faults with turtle (reduced power/limp mode) and wrench warning light, causing sudden loss of acceleration and reduced power. This has happened while driving on the highway, making the vehicle feel unsafe and unreliable; I was nearly in an accident when it would not accelerate. Vehicle has been to the dealer at least five times and has been out of service since 12/01/2025 with no permanent fix.

    NHTSA complaint 11705592
17. Filed Dec 7, 2025Failure Dec 5, 2025Warrington, PAEngine

    Driving down the road with my three kids in the car and a turtle light showed up and I could not accelerate. Cars behind me, swerved out of the way to avoid a catastrophic accident my car limped to the shoulder and once I turned the car off and on again, it worked. This car is a death trap and needs to be investigated.

    NHTSA complaint 11703523
18. Filed Nov 23, 2025Failure Nov 14, 2025Somerset, KYElectrical system, Power train, Unknown or other

    At 2,000 miles car experiences an issue when going from drive to reverse the car issued warning that transmission needs to be serviced, wouldn’t go into any gear and wouldn’t turn off. Had to be dragged into flatbed truck and taken to dealer. At 3,000 miles had to stop in road due to medical helicopter and road being closed. When road opened up went to put car into drive. Same errors as before (can’t get in gear, warning lights and won’t turn off) and car had to be dragged onto a flat bed tow truck. Fire department initiated the tow due to safety issues of being in dangerous location. After a week at dealer was told it was ready to pickup. Then told to see a mechanic there who would show me what to do next time this happened. Involved unhooking 12v battery and pulling some fuses. Informed issue wasn’t fixed just a work around was done. I talked to service manager and was informed this is a known issue and factory is working on a repair. The car isn’t safe breaking down twice while driving on public roads and not being able to turn off. Note: in both cases the car wouldn’t turn off for days even while parked at dealer lot.

    NHTSA complaint 11701041
19. Filed Nov 15, 2025Failure Oct 12, 2025Phoenix, AZElectrical system, Fuel/propulsion system, Steering

    With only 611 miles on the odometer, and [10] days old while driving the 2024 Jeep Wagoneer S, out of nowhere started to systematically shut down while driving, causing a complete loss of power. Vehicle had to be towed to the dealer from which I purchased here in Phoenix Arizona. It has now been 36 days consecutively in the shop and the dealer is unaware what needs to be done to fix it. STAR has also been involved in no fix to this date.. I have opened up an arbitration hearing. But according to the various forms and pages I am on these vehicles are having tremendous safety risks that Jeep and its owner Stellantis are ignoring. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11699565
20. Filed Nov 7, 2025Failure Nov 5, 2025Campton, NHElectrical system, Engine, Vehicle speed control

    this vehicle has locked my wife inside the car, it has been unable to be shut off on multiple occasions, the warning lights are constantly on, the vehicle slows down and turns off, and most recently it accelerated on its own when my wife was applying the brakes and almost crashed while trying to remain in control of the vehicle. We leased this vehicle brand new 7 months ago. This make and model is widely known to be unsafe and neither Jeep nor Stellantis are doing anything about it. I cannot even get a call back from either of their customer service departments created due to this models issues.

    NHTSA complaint 11698079