Motorcycle, gasoline, built in Japan. Owner complaints on file from Mar 12, 2024 to Mar 12, 2024.
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1 complaint on file, page 1 of 1.
On multiple occasions, while riding my Kawasaki the transmission shifts into neutral without any input from the operator. This has happened about a dozen times with a current odometer reading of 1635. The sudden loss of power is a safety risk because if it happens while negotiating a turn, the bike wants to drop. I took the bike into the dealer for warranty service on 2/17/2023. They had the bike until 3/7/2023 and advised they could not replicate the issue. However, they did not put more than 2 miles on the bike to test it. The dealer told me that upon inspection, they found that the transmission is ultra sensitive to shifter input and just a slight touch of the gear shift will send the bike into neutral, and that this is a normal attribute of the bike. If so, it is very unsafe. The only lamp that illuminates is the green neutral indicator.
NHTSA complaint 11576838Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.