Complaints over time
Complaints about the 2025 Kenworth T380 peaked in 2024, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model yearDo not drive
2025 Kenworth T380
Truck, diesel, 4x2, built in Canada. Owner complaints on file from Oct 24, 2024 to May 22, 2025.
Recall campaigns covering this model year8407k vehicles or units across those campaigns
Owner complaints22.0 times the median 2025 truck
Severity index50.02025 trucks average 27.3
First 24 months2Complaints in its first two years
Components
50% of complaints about the 2025 Kenworth T380 name steering
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
8 recall campaigns cover the 2025 Kenworth T380
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 25V-436 | Jun 26, 2025 | Tail brake light, upper and lower beam headlights, reverse light, and turn signal may not illuminate as intended | Lighting | 56,260 | Software update |
| 25V-041 | Jan 29, 2025 | Exterior lighting switch may fail, resulting in the hazard lights and the instrument display back-light brightness adjustment not functioning | Lighting | 5,378 | Software update |
| 24V-915 | Dec 9, 2024 | Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop functioning | Electrical system | 220,764 | Software update |
| 24V-903 | Dec 2, 2024 | Front steer drive axles may have insufficient wheel bearing lubricant | Powertrain | 29 | Repair or modification |
| 24V-433 | Jun 12, 2024 | Tie rod or drag link assembly may contain an improperly heat-treated ball stud, causing the ball stud to breakDo not drive | Steering | 7,410 | Part replacement |
| 24V-233 | Mar 27, 2024 | Steering gear sector shaft may have been improperly heat-treated, which can cause the gear teeth to crack or fracture | Steering | 782 | Part replacement |
| 24V-190 | Mar 20, 2024 | Right-hand gear shifter stalk connectors may have been improperly crimped, resulting in a loss of communication | Powertrain | 70,509 | Part replacement |
| 24V-044 | Jan 25, 2024 | Steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of… | Steering | 45,887 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2025 Kenworth T380
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed May 22, 2025Failure Jun 3, 2024Mansfield, TXSteeringCrash1 injured
Accident Description: 2025 Kenworth T380 Model: 2025 Kenworth T380 VIN: [XXX] Date of Incident: [XXX] Location: Ontario, Canada On [XXX], while operating a 2025 Kenworth T380 on a straight section of highway in Ontario, Canada, the steering system suddenly became unresponsive while traveling at approximately 64 mph. I believe this failure is directly related to the USK tie rod ends, which are associated with two known open recalls concerning USK ball studs. At the time of the incident, no early warning indicators or mechanical symptoms were present to suggest imminent failure. Without warning, the vehicle veered sharply to the left, causing a complete loss of control. The truck subsequently rolled over multiple times, resulting in a serious multi-unit accident that blocked the highway. My drive truck, along with two additional trucks I was transporting, were all involved in the crash. I was entrapped inside the tractor cab and had to be extricated by emergency responders. I sustained significant injuries, including nerve damage and multiple cervical spine injuries, due to the violent nature of the rollover. After the incident, I observed indications that the vehicle may have been tampered with. I am uncertain about the current location of the vehicle or the whereabouts of critical front-end components. However, photographic evidence shows that the ball studs were removed post-accident. It is my belief that Paccar is not fully disclosing accurate information related to this incident and the condition of the steering components. This incident raises serious concerns regarding the vehicle’s safety and the handling of related recall information. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint 11662563 - Filed Oct 24, 2024Failure Aug 30, 2024Camden, OHUnknown or other
Flowmark of Kansas city Missouri built my company a truck. When adding an upfit body (AKA septic tank skid unit) there was no motor carrier calculation done for the rear axle weight. Upon my arrival to pick up the truck I could see that the rear axle was overloaded. Addressed with flowmark and they admitted a calculation had not been done. They moved the unit forward to the correct position, during this time no care was taken when drilling the new mounting holes, in which case resulted in 21 holes too close together. This truck is not safe, nor does it meet the manufactures recommendations. I took the truck to a Kenworth dealer and they have provided the documentation that says this truck is not correct and needs the entire frame of the truck replaced. Flowmark wants to bring the truck back to KC from Ohio and weld the holes shut and paint them and send the truck back. This again is against Kenworth's recommendations.
NHTSA complaint 11621840
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
35 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- P001 Sep 11, 2026 · Service Bulletin/Repair Instructions
"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes. 2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list." - 24KWC/24PBC Aug 13, 2026 · Service Bulletin/Repair Instructions
Updated Sheppard Steering Gear Classification Tool link in Inspection Procedure - 24KWL/PBL Aug 13, 2026 · Service Bulletin/Repair Instructions
The verbiage in the Introduction section has been updated. - 14-037 Aug 11, 2026 · Service Campaign
An improved transmission bracket is now available for replacement on certain chassis equipped with a PACCAR TX-12 transmission, featuring a more durable design for enhanced long-term performance. - T024 Jun 16, 2026 · Service Bulletin/Repair Instructions
"KW & PB: New software is available for download. The DAVIE4 cache must be cleared before attempting to reprogram a chassis that is experiencing problems to ensure the latest version of software is installed. Follow all steps in the attached procedures befo… - T-024 Jun 13, 2026 · Service Bulletin/Repair Instructions
The repair procedure has been updated to include diagnostic steps. - 43-080 Jun 3, 2026 · Service Bulletin/Repair Instructions
"KW: A new recommended repair has been added to verify the software level and close the campaign in SIR.The repair procedure has been updated with additional note boxes for clear instructions. PB: The repair procedure has been updated with additional note … - R2601 May 29, 2026 · Service Bulletin/Repair Instructions
Updated primary and/or secondary chassis modules for certain pre-production Kenworth chassis are now available for installation. - T024 May 26, 2026 · Service Bulletin/Repair Instructions
KW: A Transmission Control Module (TCM) software update is now available for certain T280, T380, T480, T680, T880, and W990 chassis with PACCAR TX-12 and TX-18 transmissions, TCM software version R5.5 or later and an AT5 controller, where the TASPS fails. … - 02-177 May 6, 2026 · Service Bulletin/Repair Instructions
Troubleshooting procedures for 2.1m cab power windows are now available. - 14-034 Apr 16, 2026 · Service Bulletin/Repair Instructions
Bogie Crossmember Torque Value Update - Procedure has been updated to correct torque values. - 24KWF/PBF Mar 28, 2026 · Service Bulletin/Repair Instructions
Sheppard Recall Update March 2026 - The Parts section has been updated with revised steps for opening a TCS365 Order Support – Order Inquiry case. - 24KWC/PBC Mar 28, 2026 · Service Bulletin/Repair Instructions
Sheppard Recall Update March 2026 - The Parts section has been updated with revised steps for opening a TCS365 Order Support – Order Inquiry case. - 45-069 Feb 3, 2026 · Service Bulletin/Repair Instructions
Cummins TSB 210203 has been updated to remove the PACCAR suction side fuel filter part number from Table 1 as the filter is no longer compatible. - 24PBE_KWE Feb 11, 2026 · Service Bulletin/Repair Instructions
The Parts section has been updated to clarify that freight charges for safety recall orders should not be passed on to the end customer. - 24KWE / 24PBE Jan 31, 2026 · Service Bulletin/Repair Instructions
The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereb… - 24PBE_24KWE Jan 13, 2026 · Warranty Program/Extension
24PBE_24KWE RH Shift Stalk Update Warranty section has been updated with revised verbiage for picture requirements. - 25PACF Dec 23, 2025 · Service Bulletin/Repair Instructions
Parts and procedures are now available for all affected chassis equipped with Vehicle Electronic Control Unit (VECU) part number Q21-1157-013-011 / Q21-1157-013-013 / Q21-1157-002-002 / Q21-1157-004-004 / Q21-1157-006-006 / Q21-1157-009-009. See attached Pa… - 24KWE/24PBE Dec 24, 2025 · Emissions
The parts section has been updated for clarity. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicl… - 24PBE/KWE Dec 16, 2025 · Warranty Program/Extension
The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, ther… - 43-076 Dec 31, 2025 · Service Bulletin/Repair Instructions
Certain vehicle model years 2020-2025 K270, K370, T270, T280, T370, T380, T480, T680, T880, W900 chassis have updated Greenhouse Gas (GHG) labels available for installation. - 25KWB/25PBB Dec 10, 2025 · Service Bulletin/Repair Instructions
A new Recommended Repair has been added. It must be used if safety recall 25PACF is performed prior to or at the same time as this repair since the 25PACF remedy also satisfies this safety recall. - 24KWE Nov 26, 2025 · Service Campaign
The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereb… - 25PACF Aug 1, 2025 · Service Campaign
Procedures are now available for Phase 1 chassis equipped with Internal Combustion Engines (ICE) and Vehicle Electronic Control Unit (VECU) part number Q21-1157-013-011 / Q21-1157-013-013. Parts and procedures for Phase 2 chassis will be available at a late… - 24KWJ Jul 9, 2025 · Service Bulletin/Repair Instructions
Parts and repair procedures are now available. Certain Kenworth model T380 and T480 chassis equipped with a Meritor 10-16K or 18-23K Front Steer Drive Axle have been identified as possibly having insufficient wheel bearing grease. Insufficient lubrication i… - R2306 - KW Jul 1, 2025 · Service Bulletin/Repair Instructions
EMUX retrofit procedures updated to make it clear that the VECU3 must have software updated and vehicle mileage confirmed correct before updating the Digital Display. Parts and Procedure section also updated to include the Vehicle Emissions Control Informat… - 25KWB Mar 18, 2025 · Service Bulletin/Repair Instructions
Safety Recall Updated software and repair procedures are now available. The Exterior Lighting Switch (ELS) in certain T180/T280/T380/T480 chassis may not function and can be reset only by a key cycle. This issue may result in non-compliance with FMVSS/CMVSS… - T020 - KW Mar 20, 2025 · Service Bulletin/Repair Instructions
T180/T280/T380/T480 PACCAR TX-8 Transmission Software Update for Wheel Speed Sensor Fix-As-Fail Certain T180 / T280 / T380 / T480 chassis equipped with a PACCAR TX-8 transmission received transmission software with an incorrect software variable. This sof… - 25KWB Feb 8, 2025 · Other
"Safety Recall – Interim Notification The Exterior Lighting Switch (ELS) in certain T180/T280/T380/T480 chassis may not function and can be reset only by a key cycle. This issue may result in non-compliance with FMVSS/CMVSS 101 and 108. This bulletin will b… - 24KWJ Dec 16, 2024 · Service Bulletin/Repair Instructions
Meritor Front Steer Drive Axle Hub Lubrication Interim Safety Recall Certain Kenworth model T380 and T480 chassis equipped with a Meritor 10-16K or 18-23K Front Steer Drive Axle have been identified as possibly having insufficient wheel bearing grease. Insu… - 24KWF Jul 17, 2024 · Service Bulletin/Repair Instructions
SAFETY RECALL Repair parts and procedures are now available. Certain Kenworth vehicles from model year 2025 may contain steering gear(s) with a sector shaft that may not meet hardness requirements for the gear teeth due to improper heat-treating during as… - 98-026 May 16, 2024 · Service Bulletin/Repair Instructions
New tools are required to support PACCAR TX-8 / ZF transmissions. Part numbers E0l-1012 (Adapter, Jack TX-8), E0l-1014 (Front Seal Installer), and E0l-1015 (Rear Seal Installer) are currently available to order - 24KWF Apr 10, 2024 · Service Bulletin/Repair Instructions
Certain Kenworth vehicles from model year 2025 may contain steering gear(s) with a sector shaft that may not meet hardness requirements for the gear teeth due to improper heat treating during assembly. Sector shaft gear teeth with lower than required hardn… - 24KWE Mar 21, 2024 · Service Bulletin/Repair Instructions
Safety Recall – INTERIM NOTIFICATION Parts are not currently available for this safety recall. This bulletin will be updated once repair parts are available. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harne… - 24KWC Feb 12, 2024 · Service Bulletin/Repair Instructions
Safety Recall Inspection procedures are available. Steering gear serial numbers must be inspected to determine suspect gears. Certain steering gears may have been assembled incorrectly, causing the gear to fracture. This can cause a loss of steering contro…
Source: NHTSA manufacturer communications files.