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Model year

2023 Kenworth W990

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (6)Complaints (0)Investigations (0)Bulletins (59)
Recall campaigns covering this model year6415k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2023 Kenworth W990 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

6 recall campaigns cover the 2023 Kenworth W990

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2023 Kenworth W990
CampaignFiledSubjectComponentVehiclesRemedy
24V-915Dec 9, 2024Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop functioningElectrical system220,764Software update
24V-190Mar 20, 2024Right-hand gear shifter stalk connectors may have been improperly crimped, resulting in a loss of communicationPowertrain70,509Part replacement
22V-782Oct 18, 2022Tie rod clamps may have been improperly heat-treated, causing them to fail and allowing the tie rods to separateSteering79Part replacement
22V-779Oct 17, 2022Digital display may freeze and not display critical safety informationElectrical system74,730Software update
22V-631Aug 17, 2022Engine control module (ECM) may experience an internal electrical short-circuit, causing the engine to stallEngine and cooling1,601Part replacement
22V-547Jul 28, 2022Steering gears may have been assembled incorrectly, which can cause the gears to fractureSteering47,500Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2023 Kenworth W990

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    59 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • 9-049 Sep 23, 2026 · Service Campaign
      Certain Kenworth EMY 2022 T680, T880 and W990 chassis may not contain an EAS operator’s manual in the vehicle’s glovebox literature packet.
    • P001 Sep 11, 2026 · Service Bulletin/Repair Instructions
      "Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes. 2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."
    • E343 Sep 5, 2026 · Service Bulletin/Repair Instructions
      An exhaust manifold slip joint seal kit is now available for EPA 2017-2024 PACCAR MX-13 engines.
    • 24KWL/PBL Aug 13, 2026 · Service Bulletin/Repair Instructions
      The verbiage in the Introduction section has been updated.
    • 43-088 Aug 13, 2026 · Service Bulletin/Repair Instructions
      The procedure has been updated to include additional steps for verifying the software level on the vehicle electronic control unit (VECU2) and digital display (DD). Steps have also been added to the PACCAR Common Rail Injection 2 (PCI2) software verification.
    • 43-088 Jul 21, 2026 · Service Bulletin/Repair Instructions
      This optional software update is now available for chassis equipped with EMY 2021B-2023 PACCAR MX-11 and MX-13 engines. This update provides customers with additional time to service their trucks before a DEF-related derate occurs. The software is being off…
    • E335 Jul 18, 2026 · Service Bulletin/Repair Instructions
      7/17/2026: Removed filter on KW Chassis List.
    • 41-029 Jul 18, 2026 · Service Bulletin/Repair Instructions
      Incorrect air filters may be inadvertently installed in certain chassis equipped with under-hood Donaldson air filter housings.
    • E318 Jul 10, 2026 · Service Bulletin/Repair Instructions
      The Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the latest prognostics bulletin verbiage. The Warranty section has also been updated to include Peterbilt specific SRT codes for filing cross-divi…
    • E316 Jul 10, 2026 · Service Bulletin/Repair Instructions
      The Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the latest prognostics bulletin verbiage.
    • 43-088 Jul 7, 2026 · Service Bulletin/Repair Instructions
      "The software is not yet available. The bulletin will be updated when more information is available."
    • 43-088 Jun 29, 2026 · Service Bulletin/Repair Instructions
      "An optional software update will be available on 07/06/2026 for chassis equipped with EMY 2021B-2023PACCAR MX-11 and MX-13 engines. This update provides customers with additional time to service theirtrucks before a DEF-related derate occurs. The software …
    • CE019 Jun 25, 2026 · Service Bulletin/Repair Instructions
      Multiple fuel injector part numbers have been added to this warranty policy.
    • CE033 Jun 25, 2026 · Warranty Program/Extension
      "KW & PB 14 fuel injector part numbers (seven for MX-11 and seven for MX-13 engines) have been added to this warranty policy."
    • CE019 Jun 24, 2026 · Service Bulletin/Repair Instructions
      Multiple fuel injector part numbers have been added to this warranty policy.
    • CE033 Jun 24, 2026 · Service Bulletin/Repair Instructions
      "KW & PB 14 fuel injector part numbers (seven for MX-11 and seven for MX-13 engines) have been added to this warranty policy."
    • 43-080 Jun 3, 2026 · Service Bulletin/Repair Instructions
      "KW: A new recommended repair has been added to verify the software level and close the campaign in SIR.The repair procedure has been updated with additional note boxes for clear instructions. PB: The repair procedure has been updated with additional note …
    • R2601 May 29, 2026 · Service Bulletin/Repair Instructions
      Updated primary and/or secondary chassis modules for certain pre-production Kenworth chassis are now available for installation.
    • E335 May 15, 2026 · Service Bulletin/Repair Instructions
      Warranty section has been updated to include hood length definitions and filing instructions for progressive damage.
    • 02-177 May 6, 2026 · Service Bulletin/Repair Instructions
      Troubleshooting procedures for 2.1m cab power windows are now available.
    • 43-087 May 5, 2026 · Service Bulletin/Repair Instructions
      (KW) Certain T680 / T800 / T880 / W900 / W990 have updated GHG labels available for order and installation.
    • 41-024 May 1, 2026 · Service Bulletin/Repair Instructions
      Procedures have been updated to include additional truck models in the service intervals table.
    • 43-087 Apr 4, 2026 · Emissions
      EMY21-25 GHG Label Replacement (KW) Certain T680 / T800 / T880 / W900 / W990 have updated GHG labels available for order and installation. (PB) Certain Model 367 / 389 / 567 / 579 / 589 have updated GHG labels available for order and installation.
    • 43-087 Apr 28, 2026 · Service Bulletin/Repair Instructions
      (KW) Certain T680 / T800 / T880 / W900 / W990 have updated GHG labels available for order and installation. (PB) Certain Model 367 / 389 / 567 / 579 / 589 have updated GHG labels available for order and installation.
    • 45-070 Apr 17, 2026 · Service Bulletin/Repair Instructions
      The attached procedures document has been updated with more detail and explanations. This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.
    • 14-034 Apr 16, 2026 · Service Bulletin/Repair Instructions
      Bogie Crossmember Torque Value Update - Procedure has been updated to correct torque values.
    • E335 Apr 11, 2026 · Emissions
      E335 Warranty wording update Apr 2026
    • E338 Apr 30, 2026 · Service Campaign
      Certain EPA21 PACCAR MX engines are equipped with PHINIA fuel injectors that do not meet PHINIA’s manufacturing specifications.
    • E326 Apr 1, 2026 · Emissions
      EPA17-24 MX Fuel Injector Connector - This bulletin has been revised to include all EPA17-24 and CARB24 PACCAR MX engines.
    • 41-024 Mar 11, 2026 · Service Bulletin/Repair Instructions
      Engine Air Filter Servicing UPDATE - Procedures are available to support the maintenance, service intervals, and intake system inspection process for all engine air intake system components.
    • E326 Mar 6, 2026 · Emissions
      EPA17-24 MX-13 Fuel Injector Connector - This bulletin has been revised to include EPA24 PACCAR MX-13 engines.
    • 22KWE/PBE Mar 3, 2026 · Service Bulletin/Repair Instructions
      Sheppard Recall Order Process Update - The Parts section has been updated with revised steps for opening a TCS365 Order Support – Order Inquiry case.
    • CE019 Feb 26, 2026 · Service Bulletin/Repair Instructions
      Fuel Injection Pump part number 2344776PEX for EMY2022 MX-13 engines has been added to the Warranty Policy.
    • 24PBE_KWE Feb 11, 2026 · Service Bulletin/Repair Instructions
      The Parts section has been updated to clarify that freight charges for safety recall orders should not be passed on to the end customer.
    • CE031 Feb 27, 2026 · Warranty Program/Extension
      Fuel Injection Pump part number 2344776PEX for MX-13 engines has been added to this warranty policy.
    • 24KWE / 24PBE Jan 31, 2026 · Service Bulletin/Repair Instructions
      The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereb…
    • 24PBE_24KWE Jan 13, 2026 · Warranty Program/Extension
      24PBE_24KWE RH Shift Stalk Update Warranty section has been updated with revised verbiage for picture requirements.
    • 25PACF Dec 23, 2025 · Service Bulletin/Repair Instructions
      Parts and procedures are now available for all affected chassis equipped with Vehicle Electronic Control Unit (VECU) part number Q21-1157-013-011 / Q21-1157-013-013 / Q21-1157-002-002 / Q21-1157-004-004 / Q21-1157-006-006 / Q21-1157-009-009. See attached Pa…
    • 24KWE/24PBE Dec 24, 2025 · Emissions
      The parts section has been updated for clarity. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicl…
    • 24PBE/KWE Dec 16, 2025 · Warranty Program/Extension
      The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, ther…
    • FS016 Nov 14, 2025 · Service Campaign
      Campaign Certain chassis equipped with an Eaton Endurant 12-speed transmission have Mechatronic Transmission Module (MTM) rail cylinder cap screws that could become loose. This may cause the transmission not to shift and the transmission service lamp to ill…
    • 24KWE Nov 26, 2025 · Service Campaign
      The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harness connector. Loss of communication between the right-hand shift stalk and the vehicle may result in the vehicle being disabled after it comes to a stop, thereb…
    • 25PACF Aug 1, 2025 · Service Campaign
      Procedures are now available for Phase 1 chassis equipped with Internal Combustion Engines (ICE) and Vehicle Electronic Control Unit (VECU) part number Q21-1157-013-011 / Q21-1157-013-013. Parts and procedures for Phase 2 chassis will be available at a late…
    • CE033 Jul 3, 2025 · Warranty Program/Extension
      32 fuel injector part numbers (16 for MX-11 and 16 for MX-13) have been added to this warranty policy.
    • 27-009 Jul 22, 2024 · Service Bulletin/Repair Instructions
      Certain Kenworth T880/W990 trucks equipped with the Allison automatic transmission and customer installed PTO are missing a layer in the wiring harness for the PTO. A harness overlay may need to be added to the existing vehicle harness in order for the PTO …
    • 24KWE Mar 21, 2024 · Service Bulletin/Repair Instructions
      Safety Recall – INTERIM NOTIFICATION Parts are not currently available for this safety recall. This bulletin will be updated once repair parts are available. The right-hand shift stalk may have an improper wire harness terminal crimp within the wire harne…
    • 42-062 Dec 18, 2023 · Service Bulletin/Repair Instructions
      Certain W900 Mahle radiator assemblies were built with closed upper vent ports. This closed port can result in slow deaeration of coolant leading to trapped air in the cooling system. Trapped air can cause higher than normal engine operating temperatures. T…
    • E292 KW Oct 3, 2023 · Service Bulletin/Repair Instructions
      Campaign Certain EPA2021 chassis equipped with PACCAR MX engines have Selective Catalytic Reduction (SCR) contamination that occurred during manufacturing. SCR assemblies will be inspected and replaced as necessary.
    • 14-033 Oct 18, 2023 · Service Bulletin/Repair Instructions
      14-033: T680/T880/W990 Crossmember Fastener Torque Certain chassis may have under-torqued crossmember fasteners. Frame crossmember gusset fasteners must be re-torqued to prevent damage from frame vibration and movement.
    • E306 Oct 18, 2023 · Service Bulletin/Repair Instructions
      PACCAR MX-11 & MX-13 EPA2021 Fuel Filter Drain & Change Info Incorrect fuel filter drain and replacement procedures on EPA21 MX-11 and MX-13 engines can result in the following Debris and contaminants introduced into the high-pressure fuel system. Denial…
    • 02-174 Aug 30, 2023 · Service Bulletin/Repair Instructions
      Certain W990 hood-mounted engine air intake covers could loosen and rattle or separate from vehicle. New air intake covers are available with improved retention. Installation of new covers requires hood modification. Procedures are available for replacement…
    • 02-184 Aug 30, 2023 · Service Bulletin/Repair Instructions
      Certain W990 chassis may have hood hardware that could loosen. Additionally, some chassis may have hood rests that are too rigid causing excessive noise. Hood attaching hardware and hood rests will be replaced as necessary.
    • E290 Jun 28, 2023 · Service Bulletin/Repair Instructions
      FIX-AS-FAIL Updated procedures and claim filing information. EPA2021 injector cleaning is referenced in RMI for certain injector faults. Complete the procedures in E290. Refer to E300 for in-tank additive information
    • E290 Mar 31, 2023 · Service Bulletin/Repair Instructions
      FIX-AS-FAIL Updated procedures and claim filing information. EPA2021 injector cleaning is referenced in RMI for certain injector faults. Complete the procedures in E290. Refer to E300 for in-tank additive information
    • E300 Mar 31, 2023 · Service Bulletin/Repair Instructions
      PACCAR will reimburse customers for the local purchase of in-tank fuel additive for EPA2021 compliant MX engines. This is a one-time reimbursement. Only customers who have received E290 injector cleaning qualify for this reimbursement. See bulletin for limi…
    • 03-087 (E295) Feb 24, 2023 · Service Bulletin/Repair Instructions
      Certain Model Year 2021-2024 chassis with PACCAR MX engines and optional fuel filter restriction virtual gauge may display incorrect restriction levels. The virtual gauge will be temporarily disabled until a revised sensor strategy is developed.
    • 03-085 Oct 25, 2022 · Service Bulletin/Repair Instructions
      Info Only - Parts kits are now available to install the Bendix Side Collision Mitigation Radar system (BlindSpotter) on chassis that were delivered with a Prewire sales code due to parts shortages. Ordering and installation procedures are included.
    • 45-064 Oct 18, 2022 · Service Bulletin/Repair Instructions
      Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to del…
    • E296 Aug 3, 2022 · Service Bulletin/Repair Instructions
      Kenworth is providing guidance for PACCAR MX Engine Composite Oil Pan leak troubleshooting to avoid over-repairs and to provide warrantable repair guidance. Oil leaks, if not repaired, can lead to severe engine damage.
    Source: NHTSA manufacturer communications files.
    About service bulletins