Complaints over time
Complaints about the 2009 Lance 1040 peaked in 2015, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2009 Lance 1040
Body and fuel not decoded. Owner complaints on file from Jun 4, 2015 to Jun 4, 2015.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Close to the median 2009 vehicle
Severity index0.0Crash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2009 Lance 1040 name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2009 Lance 1040
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2009 Lance 1040
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jun 4, 2015Failure May 11, 2015Chester, MDElectrical system
I WOULD LIKE TO REPORT A POTENTIALLY DANGEROUS SITUATION THAT OCCURRED ON MAY 11, 2015 TO OUR 2009 LANCE 1040 TRUCK CAMPER. WE HAD BEEN CAMPING FOR A WEEK AND ALL WAS WELL. WE DECIDED TO MOVE TO ANOTHER SPOT IN THE CAMPGROUND FOR OUR SECOND WEEK OF CAMPING. AFTER A DAY OF BEING IN THE NEW SPOT I OPENED THE REFRIGERATOR AND NOTICED THAT IT WAS NOT COLD INSIDE. I THOUGHT I HAD FORGOTTEN TO TURN IT BACK ON AFTER THE MOVE BUT THAT WAS NOT THE CASE. IT WAS ON BUT WAS NOT WORKING. SO WE CALLED A REPAIRMAN. AFTER THE REPAIRMAN REMOVED THE REFRIGERATOR HE INFORMED US THAT THE POWER CONNECTION BOX ON OUR NORCOLD N145 REFRIGERATOR HAD MELTED. HE ALSO TOLD US THAT IT COULD HAVE SET THE CAMPER ON FIRE. THIS HAS STUCK WITH ME SINCE I HEARD THE WORDS COME OUT OF HIS MOUTH. I REPORTED THE INCIDENT TO BOTH NORCOLD (TETFORD CORP.) AND LANCE. ONE OF NORCOLD'S RESPONSES - "IT IS NOT A DANGEROUS SITUATION. IF NO ONE HAS BEEN MESSING WITH THE WIRES IT WOULD NOT BE FROM THE WIRES ACCIDENTALLY TOUCHING EACH OTHER. IT COULD OF BEEN A POWER SURGE ( LIGHTING, 220 VOLTAGE ECT.)". AND HERE IS ONE FROM LANCE - "THOU IT HAS BEEN 6 YEARS SINCE THE MANUFACTURING DATE OF YOUR TRUCK CAMPER, A NUMBER OF VARIABLES COULD HAVE TAKEN PLACE DURING THOSE 6 YEARS OF USE. THERE IS NOTHING WE CAN ATTRIBUTE TO THE CAUSE OF THE MELTING OF THE REFRIGERATOR COMPONENTS, THIS INCLUDES FAULTY WIRING. THIS IS JUST AN UNFORTUNATE CIRCUMSTANCE." I FEEL VERY LUCKY THAT MY FAMILY AND I WERE OK AFTER THIS UNFORTUNATE INCIDENT. I DO HAVE PICTURES OF THE MELTED MESS AND DID SUBMIT THEM TO BOTH LANCE AND NORCOLD. I CAN FURNISH THEM TO YOUR DEPARTMENT ALSO IF YOU WOULD LIKE. I JUST WANTED TO LET YOU KNOW THERE IS A DANGEROUS SITUATION OUT THERE AND I HAVE NOT BEEN ABLE TO FIND ANY SOLUTION TO THIS ISSUE. THE REFRIGERATOR WILL BE REPLACED BUT I AM NOT SURE HOW TO AVOID ANOTHER UNFORTUNATE CIRCUMSTANCE.
NHTSA complaint 10723376
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.