SUV, hybrid, AWD/All-Wheel Drive, built in China. Owner complaints on file from Aug 13, 2024 to Aug 20, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 26V-415 | Jun 30, 2026 | Software error may prevent the vehicle from making the pedestrian warning sound at certain speeds | Back-over prevention | 66,383 | Software update |
| 25V-691 | Oct 10, 2025 | Software error may prevent the vehicle from emitting the pedestrian warning sound at certain speeds | Back-over prevention | 43,438 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
12 complaints on file, page 1 of 1.
Message the car sends "Remote features disabled to preserve battery" Your Nautilus has enter Deep Sleep to remedy the problem you much drive it. I drive my lincoln nautilus everyday and I get this message at least once a month. The car has completely died twice, no power, you can't even open the car doors nor trunk with key. You have to take the key apart and put it in a small hole on the door to open the car up. In March 2025 I was in NC for a funeral with my disabled Mom, we check out of the hotel, go to get in the car, completely dead, had to call a tow truck for a jump. August 2025, same thing the car completely died, had to call a tow truck to tow it to Ted Britt Lincoln Chantilly. The car came with a battery and has now had 3 replacement batteries. So a total of 4 batteries have been in this car. They keep saying we updated a module and replaced the battery. This car has a greater issue. I have been to the dealership Ted Britt Lincoln chantilly 7 times this year for this issue. I can’t depend on this car to not go into deep sleep and then not to start. I'm tired of constantly going to the dealership trying to get a loaner Lincoln to inspect the car. I've had to get 7 loaners this year from them. Every time I get a loaner I am stressed out because now I am responsible for the car. They have my insurance information always in case of accident or incident, it's stressful. The only warning comes from the Lincoln App informing you the car is going into deep sleep to preserve the battery. Ted Britt Lincoln Chantilly has now had my Lincoln nautilus for 10 days, and all they can say is what they have been stating every time. "We update a module and replaced the battery" when will they do something different because this updating modules and replacing battery routine is getting old.
NHTSA complaint 11681992While driving 60 + mph on the highway, the car turned off.it felt like someone turned the ignition off. Gas pedal was dead and i had to coast to a stop. The car popped up “Stop Safely Now”. We got it towed to dealership and they kept it for 2 weeeks. In spite of informing them about issue, they never acknowledged or fixed it and returned car to my home saying everything looks good. But it’s obviously not. I am clearly not driving it anymore as it might stopped working again and that time I might not be as lucky as last time. Driving this car without resolving this issue is death trap and it’s surely life threatening.
NHTSA complaint 11677843We haven’t had the car for a full year yet and already have now had our 3rd front windshield cracked! It’s either the glass is too fragile or the shape of it. I’ve never had this happen with any car ever! I’ve also read online several other car owners complaining of the same issue.
NHTSA complaint 11676496The back-up camera is often very laggy, with slightly delayed video. Sometimes it also does not work and there is no video displayed on the main dashboard while reversing.
NHTSA complaint 11668588Lincoln Navigation has incorrect speed limit detection/programming on rural roads in Fulton County Ohio. When using the Adaptive Cruise, firstly the Speed Limit icon that is stationary on the dash, right in front of the driver, has incorrect speed limits. The speed limits icon also randomly goes from the incorrect speed of 45mpg, suddenly for no environmental reason, drops to 25 mph, then after a distance, goes back up to 45 mpg. The speed limits on all rural roads, other than municipalities, is 55 mph. While using the Adaptive Cruise, if someone is behind me, doing 55 mph that I've set my cruise to, and SUDDENLY I drop my speed to 25 or even 45 mph, there could most likely be a rear end collision. I have been in contact with Lincoln dealerships, Lincoln Concierge, Lincoln Way, Lincoln Over the Air... I just get passed around from department to department, having me reset my screens, but no knows how to fix. I've spent numerous hours on the phone. No one calls me back like they say they will. I've repeated this issue so many times to so many different people and departments, it's been extremely frustrating. If they could get me to someone that programs the navigation that Lincoln follows to re-programs those incorrect roads, all would be fixed. I believe Lincoln has it's own system because Google Maps and Waze are displaying the correct speeds at the exact locations.
NHTSA complaint 11667220There is a safety issue involving inaccurate detection of the driver's hands on the steering wheel. The vehicle frequently provides a warning on the driver's information display that I need to place my hands on the steering wheel despite both hands being firmly on the steering wheel already. Sometimes, I can get the car to recognize that my hands are on the steering wheel by firmly squeezing the wheel in the same or a different position. If the dynamic cruise control is engaged at the time, and I cannot get the car to recognize my hands are on the wheel, the car will eventually disengage the dynamic cruise control, slow the car, and demand that I take manual control, which involves tapping the brakes. This slowing down of the car and tapping the brakes must occur on the open road while driving which is a hazard if vehicle are following too closely behind me.
NHTSA complaint 11662063There is a safety concern with this car involving the feature that automatically slows down the car when a curve in the road is detected. This problem with the curve detection feature happens when the dynamic cruise control is engaged, with or without BlueCruise being active. At certain locations on the freeway, the car will aburptly brake, slowing the car by approximately 10 mph. When the abrupt slowdown occurs, the driver's display shows the icon for curve detection when there is no curve in the road. An abrupt reduction of speed on the freeway for no valid reason is a safety problem. This is not a random occurence. It happens every time I drive on I-80 eastbound at location: 41.545369, -93.963420. There is no curve at this location in the road that necessitates any slowing of the car, let alone an abrupt reduction in speed. The dealership found no issues that they could correct and no software updates available.
NHTSA complaint 11662061Lincoln system failure - My wife and I were coming home from a trip driving on Interstate 20 at 75 MPH with the cruise control and steering assist on. Traffic ahead was slowing quickly. Normally when approaching slower vehicles the cruise control will start slowing my Lincoln long before the set following distance is reached. I usually just let the cruise control slow me down. When I realized the cruise control wasn’t slowing me I applied the brakes and nothing happened. Even the engine kept power on. I steered into the emergency parking lane passing vehicles on my left. My wife hit the neutral button and the ignition button to try to kill the engine. After what seemed like a very long time we started slowing down and stopped after 2 to 3 hundred yards. The car was still in drive mode, the engine was still on and the cruise control was still engaged. Why we finally stopped I don’t know. Being extremely busy pressing the break pedal and hanging onto the steering wheel there was no way I could have leaned way forward and to left to apply the emergency parking brake. Useless location in an emergency. After continuing on the steering assist wasn’t working properly. It would start steering around a curve then disengage. I wasn’t about to turn on the cruise control to see if it was working. Also earlier in the day every time I turned the car off and back on I’d have to go thru a menu to get the radio to work and re find the station I listen to. Related? Also when the GPS is set on a destination and I turn the car off and back on when stopping at a rest area I have to reset the destination. Related? The mechanic at my local dealer was able to duplicate the problem. He rebooted the system. It happened once. Will it ever happen again? I know that occasionally I have to reboot my computer. It seems similar to me. I doubt I’ll ever use the cruise control again.
NHTSA complaint 11653898While driving on the highway the front portion of our sunroof randomly shattered. There was no proceeding noise or hit from debris. The glass shattered upward with a large noise as if it exploded. The service personnel at the Lincoln dealership in Layfayette, LA inspected it and suggested it looked as though it exploded from inside possible due to pressure due to the direction of the remaining glass pointing upward.
NHTSA complaint 11649981Pre-collision doesn't seem to be working in these vehicles. Update was to be released in Q2 of 2024 and as of late November not updated. My vehicle has last checked mid-November, and they tested a new one still on lot and it didn't work, and talked to a salesperson who said he delivered a new one the week of Thanksgiving and it didn't work either.
NHTSA complaint 11629619Seat has easy exit/entry memory function. As soon as the door is unlocked the driver's seat moves forward and the steering wheel moves down to the drive position. Then it is difficult for the driver to get in. An elderly driver with poor balance could fall and get injured trying to get in.
NHTSA complaint 11621794The contact owns a 2024 Lincoln Nautilus. The contact stated while driving at an undisclosed speed, the brake pedal was depressed, and the contact heard a grinding sound coming from the vehicle. The vehicle was taken to the dealer. The contact was informed that there was no remedy available for the failure. The contact stated that the diagnostic test information was not provided. The vehicle was not repaired. The contact stated that the vehicle had been taken to the dealer twice due to the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 300.
NHTSA complaint 11608298Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.