2025 Lincoln Navigator

12 complaints on file, page 1 of 1.

1. Filed Sep 19, 2026Failure Aug 24, 2026Brighton, MIUnknown or other

   2025 Lincoln Navigator L Black Label. Vehicle has experienced an intermittent recurring condition involving unintended braking/deceleration and inability to accelerate normally. During an occurrence, the vehicle can begin slowing/braking without the driver commanding it and then may not accelerate normally or travel much above approximately 30 mph despite accelerator input. There has also been abnormal cruise-control behavior associated with an occurrence. The condition has been experienced by three different drivers. During the most recent occurrence, the unexpected deceleration created a risk of being struck from behind. The vehicle was previously presented to an authorized Lincoln dealership for a documented braking concern beginning in December 2025. The dealership subsequently replaced and programmed the electronic brake booster. The braking/deceleration condition has since recurred. The vehicle is currently at an authorized Lincoln dealership. The dealership reports that no current diagnostic trouble codes are present and that it has been unable to duplicate the condition during limited testing. The dealership and Lincoln have recommended that I participate in a test drive to attempt to reproduce the condition. Because the reported malfunction involves unexpected braking/deceleration and loss of normal acceleration, I do not feel safe being inside the vehicle while it is driven for the purpose of intentionally attempting to reproduce the event. The vehicle remains with the dealership while the condition is being investigated.

   NHTSA complaint 11765459
2. Filed Jun 8, 2026Failure May 25, 2026Melville, NYService brakes, Steering, Vehicle speed control

   Was operating the vehicle around a slight bend at about 45mph. The brakes and steering then stopped working and was non responsive. The vehicle was sliding off the road toward a parked dump truck. After about 2 or 3 seconds the steering and brakes started working again and I regained control of the vehicle. I then fishtailed across 2 lanes of traffic and managed to keep the vehicle straight. Immediately after a warning popped on the dash stating "Drive control fault service required." Upon calling roadside and bringing the vehicle to the service center the following was identified. The Vehicle Dynamics Control Module (VDM) failed. This caused the vehicle to detect a rollover, which means the vehicle took control of the steering and brakes according to the service manager and would not allow the driver to intervene. This module was replaced. A cause for the module failure could not be found. The module was not allowed to be inspected and was sent to Lincoln corporate. The service tech was not allowed to open the module and identify the reason for failure. The risk for this part failing means that steering and braking are non operational. In my situation this was potentially a lethal accident with myself and family in the car. To slide off the road and hit a parked dump truck surely could have been life ending for myself and others. Vehicle diagnosed for DTC C1112:92 in the VDM The problem was not able to be reproduced. A cause of the problem has not been identified and is not known. The service center sounded concerned that they could not find the reason for failure and could not confirm it wont happen again. The vehicle was only inspected by the service center. There were no prior symptoms or warning lights or messages prior to the module failure.

   NHTSA complaint 11742754
3. Filed May 26, 2026Failure Apr 19, 20263,000 milesJacksonville, FLSun/moon roof assembly

   The contact owns a 2025 Lincoln Navigator. The contact stated while driving at an undisclosed speed, the sunroof independently fractured. The vehicle was taken to the dealer, and the vehicle was repaired. In addition, the contact stated that when retrieving the vehicle, the contact stated that the paint was scratched down to the frame of the sunroof. The vehicle was at the dealer for more than a month. The manufacturer was not made aware of the failure. The failure mileage was approximately 3,000.

   NHTSA complaint 11740087
4. Filed May 8, 2026Failure May 5, 2026Springville, CAUnknown or other, Visibility/wiper

   On Tuesday, May 5 2026 upon entering the vehicle, my wife closed the drivers door at which time the rear windshield exploded. The vehicle is scheduled for an appointment on Monday, May 11, 2026 at Porterville Ford for inspection. Approximately 50% of the glass came out, both inside and outside the vehicle. If my children were there, they would have been covered in broken tiny pieces of glass. This vehicle has just over 6,000 miles since new and has never had any damage to the glass. I have researched online and there are many other instances where this has happened, often siting incorrect or too tight of installations where the pressure from closing a door shatters the tempered glass.

   NHTSA complaint 11736550
5. Filed May 1, 2026Failure Apr 11, 2026500 milesDothan, ALAutomatic emergency braking

   The contact owns a 2025 Lincoln Navigator L. The contact stated that while driving at an undisclosed speed, the vehicle experienced phantom braking. No warning light was illuminated. Additionally, the vehicle jerked violently while accelerating and while reversing on a hill. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to take the vehicle to the dealer to be diagnosed. The failure mileage was approximately 500.

   NHTSA complaint 11735114
6. Filed Mar 22, 2026Failure Mar 21, 2026Brighton, MIUnknown or other

   Driving vehicle at 73mph on I-75 in GA Northbound. Front panel of moon/sun-roof exploded/shattered with no indication of impact causing the failure. Loud bang followed by safety glass falling into cabin. Vehicle had lincoln-approved/dealer roof-rails.

   NHTSA complaint 11726140
7. Filed Feb 26, 2026Failure Feb 2, 2026Orlando, FLAssist

   The lane keeping assistance is not working at all. The blue cruise also stopped working and the car is was with dealer for 2 weeks and they cannot fix it.

   NHTSA complaint 11720666
8. Filed Feb 18, 2026Failure Dec 4, 2025Jupiter, FLAir bags, Occupant classification, Structure

   See attached document for complaint.

   NHTSA complaint 11718898
9. Filed Feb 2, 2026Failure Jan 2, 2026Yukon, OKElectrical system, Adaptive cruise control, Service brakes

   This vehicle has been returned to service 5 times. It is currently in service for the same 4 issues that it was taken to service for the very first time on 12/10/2025. This includes inappropriate braking on the interstate, driver window malfunction, the key intermittently stops working, and the connectivity does not regularly work. In addition to these 4 issues, the main screen in the car stopped working and the rear Vox screen has stopped working. Based on state law, Lincoln should have bought the car back, as I have had it for just over 2 months. As of February 2nd, 2026 the car has been returned to service 5 times and has been back to the dealership for service for 37 days and still counting since the original pick up date of 11/21/2025. The dealership has not honored their commitments with black label service. I was upsold on the vehicle for this service. On multiple occasions I have not been provided the delivery that is included. I was told by the assistant manager that this service would include a Lincoln Navigator brought to my location. The GM informed myself and my husband that they do not have to honor that. They offered a car that did not legally fit my 4 children in the backseat. Eventually, after many phone calls, they offered a much smaller Aviator. The service manager stated they they attempted 3 different eyeballs. When questioned on dates that they provided to Lincoln, he became very defensive and hung up on me. My husband and I attempted to meet with him in person at the dealership. After being told that he would meet with us and then waiting 3 hours, we had to leave. The GM did not provide assistance with this, as he stated he was in a meeting. The GM and assistant manager have both stated that we have no legal recourse, as I signed an arbitration agreement.

   NHTSA complaint 11715174
10. Filed Nov 15, 2025Failure Aug 28, 2025Deerfield Beach, FLWarnings, Steering, Vehicle speed control

    Pre collision pedestrian/cyclist warning automatic braking not working. Dealership tried 2x did all upgrades, checked another vehicle same results. Ford said both to technician and myself. This is normal. So pre collision does not activate in city traffic when they advertise and charge for this feature. Open to accidents and I jury.

    NHTSA complaint 11699550
11. Filed Oct 16, 2025Failure Jul 15, 202538,000 milesFort Myers, FLElectrical system

    The contact owns a 2025 Lincoln Navigator. The contact stated that while driving between 20-70MPH, no precaution assist warning message illuminated. The vehicle will slow independently. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however the diagnosis. The vehicle was not repaired. The contact mentions that the failure has occurred on several different occasions. The manufacturer was notified of the failure, and they informed her that they do not know why this was happening to her vehicle or alerting the driver. The approximate failure mileage was 38,000.

    NHTSA complaint 11693861
12. Filed Aug 7, 2025Failure Jul 24, 20252,000 milesVirginia Beach, VAElectrical system, Service brakes, Hydraulic

    The contact owns a 2025 Lincoln Navigator. The contact stated that while driving in the driveway at approximately 2 - 3 MPH, several brake warning lights were illuminated, and the vehicle failed to respond immediately while depressing the brake pedal, which required the contact to exert an excessive amount of pressure on the brake pedal. The messages "Auto-Hold Disabled", "Brake Function Failure" were displayed, and unknown warning lights were temporarily illuminated. The vehicle was not diagnosed or repaired by the dealer or an independent mechanic. The manufacturer was informed of the failure and a case was filed. The manufacturer confirmed that the VIN was not under recall. The failure mileage was approximately 2,000.

    NHTSA complaint 11678988