Motorcycle, built in United States. Owner complaints on file from Jun 29, 2017 to Aug 15, 2017.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 16V-554 | Jul 26, 2016 | Front forks of the affected scooters may not be properly tightened within the steering mounts and, as a result, the fork tubes may move affecting… | Suspension | 283 | Repair or modification |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
TAKATA RECALL I WAS A COURIER WITH THE POSTMATES PROGRAM FOR ABOUT SIX MONTHS AND I WAS A NEW PARTICIPANT OF THE POSTMATES SCOOTER PROGRAM BACK IN MAY. ON THE AFTERNOON OF SATURDAY, MAY 13TH -DUE TO HEAVY RAIN, STRONG WINDS, AND POOR ROAD CONDITIONS -I ENCOUNTERED A PROBLEM WITH THE SCOOTER WHILE CONDUCTING ROUTINE POSTMATES DELIVERIES, WHICH WOULDN'T ALLOW ME TO ACCELERATE PAST 15 - 17 MPH AFTER SHOWING A YELLOW EXCLAMATION POINT ICON ON THE TOP RIGHT CORNER OF THE TOUCH SCREEN. FURTHERMORE, I NOTICED THE SCOOTER BATTERY DRAINED MUCH FASTER THAN BEFORE AND THE TURNING SIGNALS FROZE IN PLACE. CONCERNED WITH MY SAFETY ON THE ROAD, I DETERMINED THAT THE SCOOTER WAS UNSAFE TO RIDE AND I WAS FORCED TO STOP IN ORDER TO PREVENT A TRAFFIC COLLISION WITH THE ONCOMING VEHICLES. ON SUNDAY, MAY 14TH, I RETURNED TO THE LOCATION OF THE SCOOTER IN MANHATTAN WITH THE TWO BATTERIES, WHICH I MADE SURE THEY WERE OPERATIONAL AND CHARGED IN COMPLIANCE WITH THE SCOOTER OWNER'S MANUAL. AFTER THAT, I PUT ON A FRESHLY CHARGED BATTERY AND OFF I WENT. THE SCOOTER OPERATED FINE UNTIL AROUND 10:30PM THAT NIGHT, WHILE EN ROUTE TO A DELIVERY DESTINATION. UNFORTUNATELY, THE SCOOTER MALFUNCTIONED AGAIN WHEN I WENT OVER A ROUGH PIECE OF ROAD DEBRIS DURING THE HEAVY RAIN IN LOWER MANHATTAN. THIS TIME, THE SCOOTER WOULD NOT ACCELERATE OVER 15 MPH ALONGSIDE VERY FAST MOVING TRAFFIC. SINCE THIS PROBLEM OCCURRED WHILE ON A VERY BUSY STREET, I IMMEDIATELY PULLED OVER TO A NEARBY BIKE LANE ADJACENT TO THE ROAD TO AVOID A POTENTIAL TRAFFIC COLLISION WITH ONCOMING VEHICLES. THIS WAS WHEN I WAS STOPPED BY A NYC PARKS ENFORCEMENT OFFICER WHO GAVE ME A $500 SUMMONS FOR UNLAWFULLY OPERATING A MOTORIZED SCOOTER ON THE BIKE PATH. I MENTIONED TO THE OFFICER THE NATURE OF THE INCIDENT AND THAT I FELT THE SCOOTER WAS UNABLE TO ACCELERATE IN A POTENTIALLY HAZARDOUS 35 MPH STREET ZONE WITH HEAVY TRAFFIC.
NHTSA complaint 11015289THE VEHICLE CHANGES DRIVING MODE BY ITSELF PERIODICALLY, AND THE DRIVING MODE ALSO STICKS PERIODICALLY. THIS HAS HAPPENED IN FAST MOVING TRAFFIC AND UP HILLS. GENZE'S RESPONSE WAS TO REPLACE THE DASHBOARD. THEY DID THAT TWICE BUT THE PROBLEM IS STILL THERE. WE HAVE DISCUSSED IT BEING AN ISSUE WITH MOISTURE GETTING IN, BUT THEY HAVE NOT BE ABLE/INTERESTED IN FIXING THE PROBLEM.
NHTSA complaint 11002409Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.