2016 Mazda CX-9

106 complaints on file, page 1 of 6.

1. Filed Sep 30, 2026Failure Jul 15, 2026Canal Winchester, OHEngine

   Cracked head cyclinder leaking. Unsafe to drive, coolant can leak into engine if not already. They are aware of it and extended a warranty for the issue in 2024. However people like me, my coolant didn't leak until this year 2026. There have been lawsuits on this issue, but they are still failing to address this issue. They created another part to replace the defected part which costs around $6000-$7000. Yes, took it to a Mazda dealer and confirmed the issue and they can fix but cost would be out of pocket. No warning at all. The only way this was discovered was the smell of the coolant leaking.

   NHTSA complaint 11768085
2. Filed Sep 21, 2026Failure Sep 20, 2026Davenport, FLEngine

   My car have a manufacturer engine defect that the company or corporation is not willing to fix. Only because I exceeded the warranty I call them (MAZDA) an told them that it wasn't under my control the these issues happened after the warranty expire. But they still refuse to help me.

   NHTSA complaint 11765988
3. Filed Aug 19, 2026Failure Aug 18, 2026Euless, TXEngine

   Engine revs or surges while in park, possibly faulty throttle box

   NHTSA complaint 11757879
4. Filed Apr 28, 2026Failure Apr 27, 2026Olympia, WAEngine

   The cylinder head (which involves the engine cooling system) has a known manufacturer defect that affects all year/models of the Mazda CX-9 with turbo. The manufacturing defect poses a risk to motor vehicle safety in a group of vehicles or equipment of the same design and/or manufacturer. Specifically, the overheating and failure of the engine can occur at any time, without warning. This puts my family at risk of being stranded on a roadway, particularly because my car is often driven in rural areas. The manufacturing defect is significant and is acknowledged by Mazda: Mazda has offered owners a voluntary, limited, warranty extension (CSP11) of 10 years or 120,000 miles. The voluntary warranty extension is not sufficient because it is limited in duration while the safety risk can happen at any time after the warranty extension expires. The warranty extension essentially only applies to about half of the expected lifetime of the car. NHTSA should determine that a recall and repair should be issued by Mazda that does not expire. The engine is defective, poses a safety hazard, and Mazda has fixed the engine for subsequent models (starting in 2021), so a repair is available.

   NHTSA complaint 11734209
5. Filed Dec 22, 2025Failure Dec 22, 2025Gainesville, FLEngine

   I own a 2016 Mazda CX9 Touring FWD (180k miles). Today my car was diagnosed with cracked cylinder head, resulting in coolant and oil leak from the head gasket. While there is a class action settlement about it where Mazda accepted the manufacturing defect, they do not cover the engine repair/cylinder head replacement because my car's mile is over 120k. If it is a manufacturing defect, why year/mile make a difference on the responsibility of the manufacturer? Mazda obviously sold defect vehicles to their customers, and driving these vehicles under this condition is very dangerous! Now, they are expecting me to pay more than $10,000 for a vehicle priced around $6,000!

   NHTSA complaint 11706610
6. Filed Nov 3, 2025Failure Jun 30, 2025Stanton, TXEngine

   In June of 2022 I started having a strong antifreeze/engine coolant smell inside the cab of my vehicle and also outside the vehicle. I had the car checked for a radiator leak, but there wasn’t one. I took my car into my local Mazda where they found that the engine coolant was leaking into the heads of the engine. Mazda kept my car for 5 months and repaired the problem, it cost me $4000 and they had added a 12 month 12,000 mile warranty for the parts. My car is a 2016 Mazda cx-9 at the time of the repair it had 70,430 miles on it. Now a few years later I am having the same issue with the coolant smell inside the cab and outside my vehicle, it goes into the shop for diagnosis on Monday November 10,2025. The car now has 118,000 miles on it. I had purchased an extended warranty for the car at the time of purchase but it had timed out a month before I took my car in for the first repair….please Mazda stand behind your vehicles I am a senior woman with very little income and I will not be able to pay out of pocket for this repair and I CANNOT afford a new car… I would like to get reimbursed for my out of pocket on the first repair and get my car repaired this time as well under a warranty.

   NHTSA complaint 11697196
7. Filed Oct 25, 2025Failure Oct 25, 2025La Habra, CAEngine

   Cylinder head crack. Combustion gasses leaking into coolant causing overheat. Combustion gasses bleeding into oil causing excessive crankcase pressure.

   NHTSA complaint 11695620
8. Filed Sep 16, 2025Failure Oct 15, 2024148,000 milesOrlando, FLEngine and engine cooling

   The contact owns a 2016 Mazda CX-9. The contact stated that while driving approximately 45-50 MPH, the vehicle suddenly lost motive power with white smoke coming from the front of the vehicle. The contact was able to get to the side of the road to inspect the vehicle and became aware that there was coolant splattered all over the engine compartment. The failure had occurred twice. The “WRENCH” symbol was displayed with the “Service Vehicle” message displayed. The vehicle was taken to the dealer, who diagnosed that the coolant pump and water pump were leaking, and the radiator needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The manufacturer opened for the failure. The failure mileage was approximately 148,000.

   NHTSA complaint 11687565
9. Filed Apr 23, 2025Failure Jun 1, 2024Erie, PAElectrical system, Automatic emergency braking

   Smart City Break Malfunction warning light appears while driving. Simultaneously the tire pressure warning appears. Also, at the same time, the temperature reads -20 to -40 degrees. Yes, vehicle is available for inspection. Fearful that car could randomly break while driving putting myself and family in danger since there is a malfunction. Mazda service center says the problem can’t be reproduced so there’s nothing they can do. The problem seems to appear when the outside temperature is 60 degrees Fahrenheit or higher.

   NHTSA complaint 11656449
10. Filed Dec 27, 2024Failure Dec 19, 2024Bahama, NCEngine

    Engine failure with crack in the engine after a loss of coolant fluid.

    NHTSA complaint 11632664
11. Filed Nov 21, 2024Failure Sep 26, 2024Brooksville, FLEngine

    Head gasket leaking and caused major engine issue at 89,000 miles. Mazda has known of this issue, but refuses to recall it.

    NHTSA complaint 11626600
12. Filed Nov 13, 2024Failure Sep 20, 2024Las Vegas, NVEngine

    While my wife was driving her 2016 Mazda Cx-9 Grand Touring on the freeway, many of the dashboard indicator lights came on warning her the engine was over heating and to pull over immediately. While she was attempting to move over to the shoulder, smoke appeared from underneath the engine hood which made it difficult to safely move over to the shoulder. She believed the car was on fire so immediately exited the vehicle along with her sister whom was pregnant. I arrived within minutes and noticed the engine compartment was smoking and coolant/engine oil leaking underneath the car. The car was towed to my local Mazda dealership where I was advised days later the engine needed to be replaced due to blown head gaskets. They advised the vehicle over heated causing oil and coolant leaking from cylinder head that is warped. This repair would cost $11, 179.29. Mazda service advisor also mentioned the radiator and lower/upper radiator hoses needed to be replaced. This repair would cost $2691.28. This incident could've resulted in serious injuries or death from a known issue with these engines by Mazda. It's only a matter of time before this failed engine turns into a fatality. Do the right thing Mazda and fix these engines. Your reputation is on the line.

    NHTSA complaint 11625077
13. Filed Oct 29, 2024Failure Oct 24, 2024Disputanta, VAEngine

    Sudden and dramatic loss of engine coolant. Received a warning that engine was overheating, and to shut off engine. Quickly obeyed the prompt and found that most of the engine coolant had been lost due to a catastrophic failure of either the head gasket or head itself.

    NHTSA complaint 11622599
14. Filed Oct 24, 2024Failure Oct 24, 2024Edmonds, WAElectrical system

    Vehicle failed to turn off the engine while in park and I was unable to lock vehicle while engine was still running. The ignition button failed to work.

    NHTSA complaint 11621833
15. Filed Oct 1, 2024Failure Aug 28, 2024Portland, OREngine

    Cylinder head coolant leak. No warning lights.

    NHTSA complaint 11617629
16. Filed Sep 9, 2024Failure Apr 16, 2024Charlotte, NCElectrical system, Engine, Steering

    1. What component or system failed or malfunctioned, and is it available for inspection upon request? The entire electrical system is malfunctioning. All dashboard service lights (check engine, ABS, etc.) illuminate simultaneously, causing the vehicle to stutter and shut off while driving. The vehicle is available for inspection. 2. How was your safety or the safety of others put at risk? This issue has resulted in a dangerous situation, particularly when the vehicle lost power on the highway with my young children aboard. This sudden loss of control could have led to a severe accident. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Mazda’s service department has not been able to reproduce the problem despite multiple visits. I have provided video evidence, but no conclusive diagnosis or resolution has been achieved. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Mazda’s authorized technicians have inspected the vehicle several times, but no substantial action has been taken. The vehicle has not been inspected by police or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? All dashboard lights come on simultaneously without prior warning. The symptoms have been random and intermittent over the past few months. Given the ongoing risk, I request an immediate replacement of my vehicle. Please confirm receipt of this complaint and provide a plan for replacement. Thank you for your prompt attention.

    NHTSA complaint 11613534
17. Filed Aug 27, 2024Failure Aug 2, 2024Williston, FLEngine, Power train

    August 2nd I noticed a smell of Coolant coming from my car. I looked under my car and noticed it leaking green coolant. I took it to Mazda where they had it for 7 days to then give me a $6,300 estimate with possible added expenses. They diagnosed it as a cracked cylinder head and needs a gasket as well. I am a single mother and have work but I cannot afford that repair especially since Mazda is not going to honor there vehicle and what they stand by. With this issue with the coolant leak and the cracked cylinder the vehicle could have overheated and go into limp mode and come to a sudden stop with my children in the car while driving on the road. I could be hit as this puts my family at risk of injury while we go to school or work. Mazda has done nothing but tell me to submit a claim with customer service which I have. I had my case manager call me once and left a voicemail and I have called multiple times and have not heard back. There was no warning of this until I found forums and other stories that this unfortunately has happened to hundreds of Mazda owners.

    NHTSA complaint 11611282
18. Filed Jul 18, 2024Failure Jul 4, 2024Dumfries, VAEngine

    Coolant sprayed on top of engine

    NHTSA complaint 11603263
19. Filed Jul 10, 2024Failure Jul 1, 2024Coyle, OKEngine

    Our 2016 Mazda CX 9 began leaking coolant and we took it to a shop who diagnosed it as coming from the cylinder head, requiring a very expensive repair or new engine. Luckily our engine did not sieze up while driving, but it easily could have with our baby and toddler in the car. Upon searching the internet I found countless reports from other CX 9 owners who experienced the very same issue at similar mileage ~50k-70k. There is a technical service bulletin for this issue, but they have not issued a recall. This very expensive repair is going to set us back significantly and is a financial burden we were not expecting from our well cared for vehicle. It seems Mazda knows about the issue and is unwilling to address it.

    NHTSA complaint 11601041
20. Filed Jun 25, 2024Failure Jun 19, 202492,000 milesLos Angeles, CAEngine and engine cooling

    The contact owns a 2016 Mazda CX-9. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle started shuddering and overheating. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the failure was related to a cracked head gasket. The vehicle was not repaired. The contact related the failure with the Technical Service Bulletin: 01-03/21; however, the vehicle was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 92,000.

    NHTSA complaint 11596496