Complaints over time
Complaints about the 2011 Mazda MAZDA5 peaked in 2015, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2011 Mazda MAZDA5
Body and fuel not decoded, built in Japan. Owner complaints on file from Oct 25, 2015 to Oct 25, 2015.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Close to the median 2011 vehicle
Severity index0.0Crash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2011 Mazda MAZDA5 name brakes
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2011 Mazda MAZDA5
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2011 Mazda MAZDA5
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Oct 25, 2015Failure Jun 17, 201317,000 milesRoanoke, VAService brakes, Wheels
EVERY TIME I TOOK MY CAR IN TO DEALER FOR SERVICE I QUESTIONED THE UNUSUAL EARLY AND UNEVEN WEAR ON THE TIRES. THEY MAKE A LOUD NOISE WHEN DRIVING. I HAD TO REPLACE THE TIRES (TOYO PROXES) AT 22,000 MILES. THE BRAKES HAVE ALWAYS SHAKEN AND VIBRATED SINCE AROUND 17,000 MILES. THIS WILL OCCUR AT HIGH SPEEDS ON THE INTERSTATE AND AT LOW SPEEDS. THE BRAKE PADS ARE FINE. NORMAL WEAR ON ALL PARTS OF VEHICLE. AGAIN VERY UNUSUAL EARLY WARPING OF THE ROTORS FOR NO REASON. I FEEL BOTH ARE MANUFACTURER DEFECTS AND SHOULD HAVE BEEN REPLACED AT NO CHARGE TO ME. CURRENTLY I ONLY HAVE 35,200 MILES ON MY 2012 MAZDA AND I PURCHASED IT IN JULY OF 2011. I WILL PROBABLY NEVER PURCHASE ANOTHER MAZDA BECAUSE I EVEN PURCHASED ADDITIONAL WARRANTY COVERAGE AND THEY DO NOT COVER ANYTHING FOR YOU. I SEE OTHER PEOPLE ON HERE HAVE HAD THE SAME COMPLAINTS BUT WHEN YOU GO TO THE DEALER TO HAVE IT SERVICED THEY LOOK AT YOU LIKE YOU HAVE 3 HEADS. TODAYS DATE 10/25/2015.
NHTSA complaint 10785868
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
181 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.
- 09-016-23 Feb 28, 2023 · Service Bulletin/Repair Instructions
Speedometer replacement procedure - SA-075-22 Nov 14, 2022 · Service Bulletin/Repair Instructions
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be … - 02-004-22a Nov 18, 2022 · Service Bulletin/Repair Instructions
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guid… - SA-008-22a Oct 17, 2022 · Service Bulletin/Repair Instructions
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. - 09-024-22 Jul 18, 2022 · Service Bulletin/Repair Instructions
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. - 01-006-22 Jun 22, 2022 · Service Bulletin/Repair Instructions
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer… - 0901316 Feb 26, 2016 · Service Bulletin/Repair Instructions
Excessive condensation or water within the headlamp assembly caustion - 0900916 Feb 17, 2016 · Service Bulletin/Repair Instructions
HandsFree bluetooth module and/or text messaging troubleshooting procedure - 0900716 Feb 17, 2016 · Service Bulletin/Repair Instructions
Speedometer replacement procedure - 0900516 Feb 2, 2016 · Service Bulletin/Repair Instructions
Siriusxm satellite radio registration transfer after unit replacement - 0900416 Feb 2, 2016 · Service Bulletin/Repair Instructions
PROPER USAGE OF DRIVER'S FLOOR MAT. - 0900316 Jan 25, 2016 · Service Bulletin/Repair Instructions
Condensation/Fog in front and rear combination lights - 0800116 Feb 5, 2016 · Service Bulletin/Repair Instructions
Passenger fAirbag deactivation (PAD) indicator light illumination - 0400416 Feb 26, 2016 · Service Bulletin/Repair Instructions
Brake noise, judder and dragging diagnosis and servicing - 0400316 Feb 23, 2016 · Service Bulletin/Repair Instructions
Clunk/bang/buzz noise during first forward movement after sitting - 0200416 Feb 15, 2016 · Service Bulletin/Repair Instructions
SHOCK ABSORBER REPLACEMENT GUIDELINES - 0200216 Jan 8, 2016 · Service Bulletin/Repair Instructions
STAINS APPEAR ON WHEELS - 0100516 Feb 15, 2016 · Service Bulletin/Repair Instructions
Battery test procedure requirements using the GR81291 - 0100416 Feb 15, 2016 · Service Bulletin/Repair Instructions
Battery Maintenance - 0100316 Feb 15, 2016 · Service Bulletin/Repair Instructions
SULFUR SMELL FROM EXHAUST SYSTEM. - 0100216 Feb 5, 2016 · Service Bulletin/Repair Instructions
PreMixed long life "FL22" Engine Coolant - 0100116 Feb 5, 2016 · Service Bulletin/Repair Instructions
Engine Start /Stop Procedure with room fuse removed - 0000216 Feb 26, 2016 · Service Bulletin/Repair Instructions
Mazda guidelines for factory scheduled maintenance - 02-004-22 May 24, 2022 · Service Bulletin/Repair Instructions
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow the inspection guid… - 02-003-22 Apr 5, 2022 · Service Bulletin/Repair Instructions
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. - 01-003/22 Mar 17, 2022 · Service Bulletin/Repair Instructions
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle bat… - SA-014-22 Mar 29, 2022 · Service Bulletin/Repair Instructions
Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. - SA-008-22 Feb 10, 2022 · Service Bulletin/Repair Instructions
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. - 00-001-22 Feb 23, 2022 · Service Bulletin/Repair Instructions
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services per… - 05-002-21-3854 Dec 8, 2021 · Service Bulletin/Repair Instructions
Automatic Transmission/Transaxle Cooler and Lines Flushing Procedure: Automatic Transaxle/Transmission (A/T) oil cooler and lines must be power flushed completely before an overhauled or replacement A/T is installed (except SKYACTIV-DRIVE). The most common… - 01-006-21-3779b Dec 21, 2021 · Service Bulletin/Repair Instructions
Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles … - MT-003-21 Oct 6, 2021 · Service Bulletin/Repair Instructions
Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: - MT-002-21a Oct 13, 2021 · Service Bulletin/Repair Instructions
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of 85% ethanol and 1… - MT-002-21 Sep 24, 2021 · Service Bulletin/Repair Instructions
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of 85% ethanol and 1… - 01-006-21-3779a Aug 24, 2021 · Service Bulletin/Repair Instructions
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer,… - 09-025-21-3824 Aug 17, 2021 · Service Bulletin/Repair Instructions
This service bulletin provides information regarding the proper use of the driverâ™s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided with proper usage. - SA-040-21 Jun 7, 2021 · Service Bulletin/Repair Instructions
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. - SA-041-21 Jun 9, 2021 · Service Bulletin/Repair Instructions
Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories. The links provided below can be used for quick access: For 2016 models and newer: NOTE: Instructions are found under the "Attachments" section once a part is selec… - MT-003-21 Jun 1, 2021 · Service Bulletin/Repair Instructions
Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge … - MT-001-21 May 5, 2021 · Service Bulletin/Repair Instructions
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the c… - MT-001-21 Mar 15, 2021 · Service Bulletin/Repair Instructions
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the c… - 01-006-21-3779 Feb 8, 2021 · Service Bulletin/Repair Instructions
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in stock at the dealer,… - 01-005-21-3778 Feb 8, 2021 · Service Bulletin/Repair Instructions
The Mazda DCA-8000PM is required for all warranty battery testing. If the Mazda DCA-8000PM is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test Mazda vehicle… - 09-002-21-3770 Jan 21, 2021 · Service Bulletin/Repair Instructions
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer - 07-001-21-3775 Jan 26, 2021 · Service Bulletin/Repair Instructions
A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condens… - 02-003-21-3777 Jan 26, 2021 · Service Bulletin/Repair Instructions
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. - 00-001-21-3768 Jan 21, 2021 · Service Bulletin/Repair Instructions
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services perf… - MTI_1032 Mar 24, 2016 · Service Bulletin/Repair Instructions
Some customers may complain about a rattle type noise coming from the rear of the vehicle when driving on rough roads. This may be caused by a loose spare tire jack. - MTI_1031 Mar 24, 2016 · Service Bulletin/Repair Instructions
Some customers may complain about a blurry rear view monitor display. This may be caused by an aftermarket accessory device. - MTI_1111 Mar 30, 2016 · Service Bulletin/Repair Instructions
When installing a navigation SD card, confirm that the card is unlocked. Also, Mazda Does Not Recommend swapping navigation system SD cards from one vehicle to another for testing. If swapped, the SD card that is installed into the other vehicle becomes âli… - MTI_1034 Mar 30, 2016 · Service Bulletin/Repair Instructions
This article provides HVAC heater/defroster operating tips using Mode selector dial. This includes the use of intermediate positions. - 02-009-16-3155 Mar 7, 2016 · Service Bulletin/Repair Instructions
Some customers may complain that the steering wheel is off center more than 3" even when driving straight on a flat road. - 09-001-17 Jan 13, 2017 · Service Bulletin/Repair Instructions
Excessive condensation or water within the headlamp assembly caustion. - MT-005-20 Nov 10, 2020 · Service Bulletin/Repair Instructions
Some customers may complain about high engine oil consumption. Before attempting any repairs, verify the complaint by using the guideline below to determine if an engine repair is necessary: Engine Oil Consumption Inspection Guideline 1. Record the vehicle… - 09-036-20-3756 Nov 17, 2020 · Service Bulletin/Repair Instructions
Some vehicles may exhibit a Connectivity Master Unit (CMU), a BLUETOOTH® hands-free unit or text messaging related concerns. To improve the handling of BLUETOOTH® hands-free and/or text messaging customer concerns, Mazda created a special service and part… - MT-001-20 Jul 15, 2020 · Service Bulletin/Repair Instructions
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal Workshop Manual diagnosis. Aftermarket devices may be the cause of the electrical concern. Ask the c… - 09-006-20-3673a Jul 20, 2020 · Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). - 00-001-20-3689 Mar 12, 2020 · Service Bulletin/Repair Instructions
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle specific workshop manual or owner's manual. Services perf… - 09-006-20-3673 Jan 13, 2020 · Service Bulletin/Repair Instructions
When encountering a vehicle with paint damage, refer to the "Mazda Pocket Paint Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable). Copies of the Mazda Pocket Paint Guide are available for order on Mazda e-Store (part numbe… - 02-003-20-3677 Jan 23, 2020 · Service Bulletin/Repair Instructions
Some customers may complain that the steering wheel is off center more than 3° even when driving straight on a flat road. Customers having this concern should have their vehicle repaired using the following repair procedure.
Source: NHTSA manufacturer communications files.