Model year

2016 Mazda MAZDA6

Sedan, gasoline, built in Japan. Owner complaints on file from Oct 6, 2015 to Aug 31, 2026.

Recall campaigns covering this model year152k vehicles or units across those campaigns
Owner complaints775.5 times the median 2016 sedan
Severity index14.32016 sedans average 7.1
First 24 months27Complaints in its first two years
Complaints over time

Complaints about the 2016 Mazda MAZDA6 peaked in 2016, with 13 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

05101520152016132017201820192020202120222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

18% of complaints about the 2016 Mazda MAZDA6 name brakes

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Brakes
14
Electrical system
11
Powertrain
11
Seats
9
Engine and cooling
7
Speed control
7
Airbags
6
Steering
6
Structure
5
Suspension
5
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

One recall campaign covers the 2016 Mazda MAZDA6

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2016 Mazda MAZDA6
CampaignFiledSubjectComponentVehiclesRemedy
17V-546Aug 31, 2017Debris from the welding process during manufacturing of the front passenger seat frame may damage the occupant classification system (OCS) wiringAirbags51,943Repair or modification
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2016 Mazda MAZDA6

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

77 complaints on file, page 1 of 4.

  1. Filed Aug 31, 2026Failure Mar 15, 2025125,166 milesBulls Gap, TNActuators/solenoids

    The contact owns a 2016 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, a burning odor was noticed inside the vehicle. No warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the clutch disc kit had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 125,166.

    NHTSA complaint 11760866
  2. Filed May 19, 2026Failure Apr 18, 2026Florence, SCPower train

    The front CV axles on my car have failed. It begun with a clicking noise and vibration when accelerating. I took the car to the Mazda dealership, and they confirmed the sounds but said they weren't able to diagnose the issue and that I would have to leave my car for them to figure it out. This places my daughter and my life at risk, as well as other passengers, due to the critical role the CV axles play in operating a vehicle. More specifically, the ability to properly control my steering movement while transporting my daughter to and from school is necessary and if not present, very dangerous. An independent service mechanic has confirmed this issue and indicated that this issue has been seen in many Ford and Mazda's recently. However, there is no recall. There were no warning lights or messages prior to the problem occurring. Again, when Mazda recently services my vehicle, they conducted a full-circle vehicle inspection and did not produce any concerns.

    NHTSA complaint 11738817
  3. Filed Apr 22, 2026Failure Apr 14, 2026Lake City, FLEngine, Service brakes, Vehicle speed control

    The vehicle exhibits dangerous electronic malfunctions. A licensed technician (MV-113255) has confirmed a sporadic unintended acceleration defect where the cruise control 'decrease' button causes the vehicle to increase speed. Additionally, the vehicle repeatedly enters 'Limp Mode' in active traffic, causing a violent jerk and a total loss of acceleration while displaying a 'Smart City Brake Support' (SCBS) failure on the dashboard. An independent inspection also documented gross mechanical neglect, including loose battery terminals and a loose transmission bellhousing bolt, which may contribute to these intermittent electrical/safety failures.

    NHTSA complaint 11732963
  4. Filed Oct 21, 2025Failure Oct 12, 2025113,500 milesSun Prairie, WIElectrical system, Seat heater/cooler

    The contact owns a 2016 Mazda Mazda6. The contact stated that after her husband had driven for approximately 2 hours with the seat heater activated, the passenger’s side seat overheated, and the seat started smoking. The driver stated that the seat heating element overheated and burned a hole in the seat, damaging the air bag located near the seat heater sensor. The dealer was contacted, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 113,500.

    NHTSA complaint 11694675
  5. Filed Jul 25, 2025Failure Apr 30, 2025Oxnard, CAAir bags, Seat belts, Seats

    My seat doesn’t detect if passanger is in seat so my air bag engine light goes on and off it was recalled and mazda supposedly cleared the issue but seems like they didnt fix it the recall properly

    NHTSA complaint 11676202
  6. Filed Jul 14, 2025Failure Jan 3, 2023Pine Brook, NJSeats

    1) UNKNOWN. My guess: The front seats or guard rails. 2) Very seat when braking, and coming to and from a stop. Poses as a safety risk. 3) Yes, no remedy/solution was yielded. Others on forums who visited dealership stated that the dealership said it was “normal”. Despite the other side not having the issue at all. 4) No 5) No Full assessment: The issue of this complaint lies within the front seat of the vehicle. My educated guess is that there is a defect within the seat rails of the vehicle as no remedy seems to be found upon extensive research on google and various forums. Specifically, in my vehicle and may others that I have found, have issues with the driver seat feeling loose when braking or hitting the gas from a stop. Many individuals (including my close friend) have raised this to dealerships and were told that this is “normal” despite the passenger seat (or vice versa) does not have the same issue whatsoever with no remedy. I personally have tightened all possible nuts and bolts for the seat AND brought it to multiple shops and dealerships, which yielded no remedy as all bolts were in fact tightened. I strongly believe that this issue should be further investigated and mitigated as it poses as a risk of serious injury - whether involved in an accident or the seat coming loose, or off entirely. The best way to describe the amount of play is sitting on a chair that is placed on an uneven floor, with one corner rocking toward itself. Or a table that is placed on an unleveled floor and is rocking towards one end (which that remedy consists of folding an napkin enough times to stick it under one of the legs). Please note that I have had this car for a couple of years and this one thing that grinds my gears.. aside from the plastic rattle of the driver side window switch module when listening to music.

    NHTSA complaint 11673547
  7. Filed Jun 19, 2025Failure Jun 1, 2021Blue Island, ILElectrical system, Engine, Power train1 injured

    PCM ISSUE, passenger air bag issue, OCS wiring issue. infotainment system, transmission, and engine. Key fobs not able to be reprogrammed due to PCM issue

    NHTSA complaint 11667949
  8. Filed Jun 7, 2025Failure Nov 1, 2018Rockford, ILSeats

    Driver seat is unstable and has been since I purchased the vehicle. I never got it looked at because I can't afford repairs. There was a recall for the passenger seat and I believe it would be for the driver seat as well given the driver seat stability is crucial. It rocks as if it isn't fully secure. You notice it sometimes when getting in and out the car and I became noticable when my dog decided to jump into my seat one day when cleaning my interior and I saw the seat heavily rock forward and backward. You sometimes notice it as well when coming to a stop from highway speeds the seat will slightly tilt forward. This issue has been with the car after i purchased it in 2018 but didn't notice it until a few months after the purchase.

    NHTSA complaint 11665545
  9. Filed Mar 24, 2025Failure Sep 24, 202470,000 milesSaint Ann, MOPower train, Suspension

    The contact owns a 2016 Mazda Mazda6. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The transmission warning light was illuminated. The vehicle was not diagnosed or repaired. The contact associated the failure with NHTSA Campaign Number: 15V451000 (Suspension). The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

    NHTSA complaint 11650328
  10. Filed Mar 13, 2025Failure Feb 26, 2025Oxnard, CAAir bags

    My passenger air bag doesn’t turn on when passenger is in vehicle, sensor for air bag turns on and off as if it can’t determine if a person is on the seat. My dashboard has the SRS OCS light on. My vehicle has already been seen by Mazda to fix the recall but I am afraid to drive and suddenly air bags go off.

    NHTSA complaint 11648241
  11. Filed Dec 9, 2024Failure Dec 8, 2024Wappingers Falls, NYFuel/propulsion system

    Fuel smell in & outside of vehicle after fuel fill, being a retired Master Technician I decided to investigate this and after removing the the fuel tank access door under the rear seat I was shocked to see that on an 8 year old vehicle the fuel sender retainer is completely rusted out. An overfill, an aggressive maneuver or small collision could prove disastrous with this condition pending! I have just ordered a replacement since I intend to repair this myself and that is only of the tank itself is not compromised when I proceed to remove the rusted out screws as well. Also after further investigation I find this is nothing new to Mazda and actually had this same condition in previous years but I assume chose not to prevent it from happening in future models. I will be attaching a photo of it.

    NHTSA complaint 11629784
  12. Filed Dec 2, 2024Failure Nov 23, 2024Fredericksburg, TXBead

    I bought the Bridgestone tires in Sept 2023 from Walmart. On Nov 23, 2024, I went to Walmart auto center to have 4 Bridgestone tires rotated and balanced. The tech discovered severe bead separation in 3 of 4 tires. I had to buy 4 new tires. I have pictures of the tires with bead separation on the wheel rims and also off the rims.

    NHTSA complaint 11628289
  13. Filed Jun 13, 2024Failure Jun 12, 2024Charlotte, NCUnknown or other

    Moonroof explosion Moonroof had spontaneous explosion while driving on highway. No objects were seen flying towards front of car prior to explosion. Driver and 1 passenger in front seat. Sun shade partially open resulting in glass coming into the car. No accident or injury occurred. Moonroof closed at time of explosion.

    NHTSA complaint 11594101
  14. Filed May 23, 2024Failure May 22, 2024Liberty Twp, OHAdaptive cruise control, Vehicle speed control

    When driving, after a period of 10 - 20 minutes usually, of the adaptive cruise being on (not necessarily in use), the buttons on the steering wheel will re-map. That is, the + button for adjusting the cruise speed up by 1 mph increments will switch with the - button that adjusts the cruise speed down by 1 mph increments. This happens reliably... if I've driven the car with adaptive cruise on for more that 10 - 20 minutes, the buttons will re-map. + slows the car down or doesn't work at all (does nothing). - speeds the car up. Also, rarely, the cancel button will speed the car up. Often the cancel button will not work and the only way to disengage the adaptive cruise is to tap on the brake pedal. Less frequently--maybe about 1/3 - 1/2 of the time, the "off" button, which turns the adaptive cruise off entirely, will not work. Note, that this is not the "engage" or "enable" button. These are the buttons that just turn on and off the adaptive cruise and show that it is now ready to be set if on. I discussed this with the dealer. I believe it is a software problem, they cannot find a software problem as they patched the software in the car up to the latest version. They want to replace the steering wheel where the switches are. This is a $750 repair. (I'm not sure if it's the whole steering wheel or the switch cluster on the wheel.) I cannot afford it and I'm not convinced it will work. I believe they are just guessing at a solution. Nothing to my knowledge has ever spilled on the steering wheel to potentially damage the switchgear. Also, this, to me, does not explain how it always works correctly for the first 10 - 20 minutes of driving, then fails reliably after that. This problem has existed for over two years. Since the car has had about 100,000 miles on it.

    NHTSA complaint 11590278
  15. Filed Dec 5, 2023Failure Nov 30, 2023Providence, RIEngine

    There is a bearing in the crankshaft that looks like it’s not up to spec. No warning lights came on, car suddenly lost power on the highway. Fortunately no one was injured though it was a very scary situation. Mechanic took a look inside the engine and said a main bearing stud broke off and busted a hole through the short block. He said I’m lucky the engine didn’t turn into a grenade. Upon looking up the failure many other people have had the same issue with this engine. The exact same failure on the exact same bolt. Here are some links to some posts: [XXX] [XXX] [XXX] [XXX] Clearly I’m not the only one with this issue, and there are more examples of the same problem that you can find online through out different Mazda models that use the same engine. I can definitely have the vehicle inspected if needed, my mechanic took video of the damage as well. I could only imagine if this happened while there was more traffic on the road, it’s not safe. And the fact I can find more examples means there are probably more that never posted or reported the issue. the vehicle has less than 100k miles which a lot of the examples have the same issue at less than 100k INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11558470
  16. Filed Jul 8, 2023Failure Jun 25, 2023Fontana, CASteeringCrash

    I was on freeway when some warning start showing on dashboard ( enging, track control system, battery) then my steering wheel was hard that I couldn’t manubrio i hit a curb that was on the entrance and my car start spinning in circles till i hit the hill on side road.

    NHTSA complaint 11531004
  17. Filed Mar 6, 2023Failure Feb 6, 202385,000 milesRiverside, CASeats

    The contact owns a 2016 Mazda Mazda6. The contact stated that the driver’s seat was previously moved backward; however, when her daughter attempted to move the seat forward to drive the vehicle, the seat remained stuck in the rearward position. The vehicle was taken to an unknown dealer, who informed the contact that the wire connecting the seat motor to the seat track had fractured. The dealer informed the contact that the entire seat assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 85,000.

    NHTSA complaint 11510423
  18. Filed Nov 18, 2022Failure Nov 17, 202275,000 milesChagrin Falls, OHParking brake

    The contact owns a 2016 Mazda Mazda6. The contact stated that upon starting the vehicle and shifting into drive(D) or reverse(R), the vehicle failed to move. The electronic parking brake warning light was illuminated. The contact stated that he turned off and restarted the vehicle, deactivated the electronic parking brake, and forcefully depressed the accelerator pedal; however, the failure persisted. The dealer was notified of the failure and informed the contact that he had to pay to repair the vehicle since the VIN was not included in NHTSA Campaign Number: 17V393000 (Parking Brake). The vehicle was not diagnosed or repaired. The contact was in the process of towing the vehicle to the dealer. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall. A case was filed. The failure mileage was approximately 75,000. The contact has noted that this complaint has been resolved.

    NHTSA complaint 11494079
  19. Filed Jul 16, 2022Failure Jun 30, 2022Pittsburgh, PAService brakes

    Pulled up to gas pump, put parking brake on (manual transmission), got out of car and heard a beeping noise from inside. The car then began to drift backwards into traffic. Have DashCam video that can share.

    NHTSA complaint 11474292
  20. Filed Jun 2, 2022Failure Jun 2, 2022Jessup, MDUnknown or other

    I was driving, and all of a sudden, I hear a loud pop above my head. I slow down to investigate and notice the sound of the wind coming from above me. I slide back my sunroof door and the entire glass is shattered. This could’ve been a very dangerous situation as I was driving on the highway and the loud sudden pop without warning could’ve affected me to lose control of my vehicle. I’ve read up on this and have seen that this issue has happened to a number of vehicles and some manufacturers have had a large list of complaints.

    NHTSA complaint 11467151
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

670 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • SA-041-26a Sep 11, 2026 · Service Bulletin/Repair Instructions
    DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket dev…
  • SA-041-26 Jun 19, 2026 · Service Bulletin/Repair Instructions
    This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before p…
  • SA-031-26 Apr 30, 2026 · Service Bulletin/Repair Instructions
    DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group…
  • SA-029-26 Apr 21, 2026 · Service Bulletin/Repair Instructions
    This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle syste…
  • SA-026-26 Apr 16, 2026 · Service Bulletin/Repair Instructions
    This Service Alert supersedes the previously issued M-Tip(s) listed below. The changes are noted in Red text. MT-002/19 09/30/19 and 12/19/19 DESCRIPTION If an engine assembly is replaced after a catastrophic internal mechanical failure, clean the intake ma…
  • SA-021-26 Apr 4, 2026 · Service Bulletin/Repair Instructions
    This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23 DESCRIPTION Some customers may experience one or more electrical malfunctions after a vehicle body repair. A newly p…
  • 01-008-26 May 1, 2026 · Service Bulletin/Repair Instructions
    This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-008/23 06/05/23 Some vehicles may exhibit rattling noises from the engine compartment and oil leakage from the drive belt auto tensioner. This may be…
  • SA-005-26 Jan 26, 2026 · Service Bulletin/Repair Instructions
    There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method • B. Auxiliary Key Code Cut Method 2019 and newer models require a 10-digit key code to accurately cut keys • 5-digit codes CANNOT be provided for 2019 an…
  • SA-001-26 Jan 5, 2026 · Service Bulletin/Repair Instructions
    Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
  • SA-061-25 Dec 17, 2025 · Service Bulletin/Repair Instructions
    If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be …
  • 07-004-25a Dec 10, 2025 · Service Bulletin/Repair Instructions
    A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condens…
  • SA-055-25 Nov 26, 2025 · Service Bulletin/Repair Instructions
    Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better ass…
  • SA-052-25 Nov 6, 2025 · Service Bulletin/Repair Instructions
    Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is s…
  • SA-051-25 Nov 8, 2025 · Service Bulletin/Repair Instructions
    Noise, Vibration, and Harshness (NVH) Diagnostic Guidelines Diagnostic Guidelines When diagnosing NVH concerns, it is essential to first classify the issue into one of three primary categories: Noise, Vibration, or Harshness. Many customer complaints may in…
  • SA-020-25a Nov 19, 2025 · Service Bulletin/Repair Instructions
    There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and …
  • SA-044-25 Oct 2, 2025 · Service Bulletin/Repair Instructions
    For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag w…
  • SA-043-25 Sep 30, 2025 · Service Bulletin/Repair Instructions
    Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: C1001:92 - Forward sensing camera (FSC) poor field of view [Gen 6 vehicles] B…
  • SA-042-25 Sep 30, 2025 · Service Bulletin/Repair Instructions
    Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface.
  • SA-039/25 Aug 22, 2025 · Service Bulletin/Repair Instructions
    Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can f…
  • SA-037-25 Aug 15, 2025 · Service Bulletin/Repair Instructions
    When replacing the MAZDA CONNECT tuner and amp unit (TAU) with a replacement tuner for any reason, a call must be made to inform SiriusXM of the existing Radio ID and the new/replacement SAT Radio ID as soon as possible to ensure the customer leaves the dea…
  • CSP13d Dealer Ltr Jul 14, 2025 · Warranty Program/Extension
    CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The cov…
  • SA-032-25 Jun 19, 2025 · Service Bulletin/Repair Instructions
    Some customers may complain about a noisy HVAC blower motor or odor after a cabin air filter replacement. Foreign debris on the blower motor after servicing the cabin air filter may be the cause. During the removal of the cabin air filter, foreign debris (l…
  • SA-031-25 Jun 18, 2025 · Service Bulletin/Repair Instructions
    Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
  • CSP13c Dealer Ltr Jun 6, 2025 · Warranty Program/Extension
    CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The cov…
  • CSP13b Dealer Ltr May 23, 2025 · Warranty Program/Extension
    CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The co…
  • CSP13a Parts and Warranty May 23, 2025 · Warranty Program/Extension
    CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The co…
  • CSP13a Dealer Ltr May 20, 2025 · Warranty Program/Extension
    CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The co…
  • 09-024-25 May 22, 2025 · Service Bulletin/Repair Instructions
    Some vehicles may exhibit following symptoms: 1. The rearview mirror (1) rattles up and down (2) while adjusting the mirror. 2. The rearview mirror (1) makes a rattle noise depending on the road surface conditions while driving. This concern is caused durin…
  • CSP13 Repair Apr 29, 2025 · Warranty Program/Extension
    CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The c…
  • CSP13 Parts and Warranty Apr 29, 2025 · Warranty Program/Extension
    CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The c…
  • CSP13 FAQs Apr 29, 2025 · Warranty Program/Extension
    CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION. As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The c…
  • CSP13 Dealer Letter Apr 29, 2025 · Warranty Program/Extension
    CSP13 - CUSTOMER SERVICE PROGRAM - MAZDA CONNECT INFOTAINMENT SYSTEM LIMITED WARRANTY EXTENSION As a result of a Mazda Connect Infotainment Class Action settlement, Mazda Motor Corporation has decided to implement a Customer Service Program (CSP13). The co…
  • 07-004-25 Apr 25, 2025 · Service Bulletin/Repair Instructions
    A musty/mildew type odor may come from the vents when the air conditioning (A/C) system is operating. It is most noticeable when the A/C is first turned ON. This odor is the result of mold growth in the A/C evaporator/cooling unit which is caused by condens…
  • SA-020-25 Apr 16, 2025 · Service Bulletin/Repair Instructions
    There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warranty debits, and …
  • 06-001-25 Jan 24, 2025 · Service Bulletin/Repair Instructions
    Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
  • SA-081-24 Nov 8, 2024 · Service Bulletin/Repair Instructions
    Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: seats, steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions.
  • SA-079-24 Oct 24, 2024 · Service Bulletin/Repair Instructions
    The SKYACTIV-DRIVE FW6A-EL AT uses “Automatic Transmission Fluid (ATF) Type: FZ”. Only use “ATF-FZ” to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula with less friction fo…
  • SA-016-24c Oct 5, 2024 · Service Bulletin/Repair Instructions
    Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better ass…
  • SA-068-24 Sep 12, 2024 · Service Bulletin/Repair Instructions
    Some customers may complain about scratches on the instrument cluster lens.
  • SA-062-24 Aug 26, 2024 · Service Bulletin/Repair Instructions
    For improvement of electrical diagnosis, the SKYACTIV® Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV® vehicles and compare suspect terminal drag w…
  • SA-058-24 Aug 15, 2024 · Service Bulletin/Repair Instructions
    Some vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
  • SA-057-24 Aug 15, 2024 · Service Bulletin/Repair Instructions
    If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarket devices may be …
  • SA-056-24 Aug 13, 2024 · Service Bulletin/Repair Instructions
    Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove th…
  • SA-053-24 Aug 12, 2024 · Service Bulletin/Repair Instructions
    Auxiliary key blank cutting procedure. There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
  • SA-052-24 Aug 7, 2024 · Service Bulletin/Repair Instructions
    Some customer's might state that they notice fluid or oil leaking/dripping on the ground when the vehicle is parked. For this concern, inspect the vehicle for any trace of a fluid or oil leak and use the following examples as a guide to determine if it is s…
  • SA-016-24b Aug 21, 2024 · Service Bulletin/Repair Instructions
    Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better ass…
  • SA-008-24a Aug 5, 2024 · Service Bulletin/Repair Instructions
    Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
  • 09-038-24 Aug 8, 2024 · Service Bulletin/Repair Instructions
    In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer. NOTE: Tampering with a motor vehicle odometer is strictly prohibited by Federal, and State laws. It is the dealer’s responsibility to comply with Federal…
  • SA-011-24b Jul 29, 2024 · Service Bulletin/Repair Instructions
    Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services perf…
  • SA-011-24a Jun 7, 2024 · Other
    Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services perf…
  • SA-022-24a Jun 7, 2024 · Other
    Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coatin…
  • SA-016-24a Jun 7, 2024 · Other
    Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better ass…
  • 07-003-24a Jun 1, 2024 · Service Bulletin/Repair Instructions
    Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate solderi…
  • SA-022-24 Apr 10, 2024 · Service Bulletin/Repair Instructions
    Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under the clear coatin…
  • 07-003-24 Apr 22, 2024 · Service Bulletin/Repair Instructions
    Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 °F (10 °C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by inappropriate solderi…
  • SA-027-24 Apr 26, 2024 · Service Bulletin/Repair Instructions
    Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
  • SA-016-24 Mar 8, 2024 · Service Bulletin/Repair Instructions
    Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur, and to better ass…
  • PF-24-03 Mar 6, 2024 · Service Bulletin/Repair Instructions
    Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been developed for assistance.
  • SA-011-24 Feb 12, 2024 · Service Bulletin/Repair Instructions
    Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manual. Services per…
  • SA-008-24 Feb 6, 2024 · Service Bulletin/Repair Instructions
    Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
Source: NHTSA manufacturer communications files.