SUV, gasoline, 4WD/4-Wheel Drive/4x4, built in Japan. Owner complaints on file from May 18, 2018 to Aug 23, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 18V-621 | Sep 14, 2018 | Software for the Hydraulic Unit Electronic Control Unit (ECU) may be incorrect, possibly preventing the intervention of a safety system such as… | Electrical system | 58,916 | Software update |
| 18V-620 | Sep 14, 2018 | Due to incorrect software, the FCM-ECU (Electronic Control Unit) may apply braking for longer than needed, even after a pedestrian is no longer… | Electrical system | 9,166 | Software update |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
19 complaints on file, page 1 of 1.
The problem: You can drive fast or slow and at any given moment, the car display all alarms like the adaptive cruise control, emergency brake, engine. All the lights start to blink inside the car, there is a beep with those lights. The steering wheel does not move, gets locked, the brakes get locked (you cannot move the steer wheel or press the brakes), the engine starts to make a rattling sound and the car starts to bounce, then slowly the car starts shutting down until its off. This problem has been happening since I bought the car brand new on 2018. At the beginning, the car was inside the dealership ever so often to try to fix that problem. That recall was presented in other VIN numbers but not mine, but the dealer decided to "so call" fix it. The problem stopped happening for a while, then started again. It went back to the dealership in Schaumburg Mitsubishi. They told me without a receipt or notice, they fix it, again. When the dealership closed, I didnt know where to go or what to do. The case number left in Mitsubishi motors was only available for a year, so when I called again, I had to make a new case but there was no dealer no more. When I went to Gregory Mitsubishi, I explained the problem but they couldnt find anything and they couldnt get any information about my history because Schaumburg Mitsubishi was gone. I know how to manage the problem, I just have to move back to a safe spot quickly, sometimes doing unsafe maneuvers, so I wont cause an accident. This year so far, has happened another 4-5 times and I dont know what to do, because Jidd Mitsubishi dont want to do anything about it.
NHTSA complaint 11682572While parked, ASC system service required indicator light came on. Car was then disabled and unable to be started for approximately 1-2 hours. That happened twice in 2023. While driving on the highway in 2025, ASC system service required, abs system service required, four wheel drive system service required, power steering system service required indicator lights all came on and total loss of power steering while driving approximately 40-50mph.
NHTSA complaint 11675945Stalls out when driving Vehicle dealership has not been any help with getting issues fixed despite having purchased vehicle within past 6 months, and having engine issues since purchase. Charged for extra warranties not honored
NHTSA complaint 11589124My streeing locked up while I was going 40mph. Almost crashed the car into another car. My electric brake system light keeps blanking at me when my streeing locked up on me as well.
NHTSA complaint 11491465The contact owns a 2018 Mitsubishi Eclipse Cross. The contact stated she was turning off the vehicle and shifted gears to park, when exiting the front driver's side, the vehicle began to roll backward and the front driver's side door knocked her down. The contact stated the emergency brakes were not applied. The contact stated the vehicle began to roll over her and her hair and left shoulder got caught under the front driver side tire. The contact was unable to move and was caught under the front driver's side tire for 45 minutes until a bystander heard her yeller out for help. The contact sustained injuries on her compression contractions on her 12th thoracic vertebra, left ear, emotional distress, and crush injury complications. The contact was able to seek medical attention at a hospital. The contact did call the police department and arrived at the residence, but was not aware of a police report being filed. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 10,087.
NHTSA complaint 11453351First time I was at a wedding didn't realize I had laid key fob on top of car . Car cranked when I left wedding I assumed it was in the car when I got home and tried to crank dash said no key detected. 2nd incident I keep key fob attached to my purse I picked up my grandson so he could use car . I just realized I have key on my purse and he has car 20 miles away so he's stuck there once he cuts car off and I have to find someone to take me there to give key . I have left car running several times went in to grocery store did what I wanted to do key with me Car still running when I return thank you aletha wilson 1271 silas rd Wrens ga 30833
NHTSA complaint 11418156THE BATTERY IS ALWAYS DRAINING EVEN WHEN NOT IN COLD TEMPERATURES I HAVE TO TURN THE KEY TWICE IN ORDER FOR THE VEHICLE TO START. MY HUSBAND WAS DRIVING THE VEHICLE THE OTHER DAY IN THE CAR COMPLETELY STALLED MID DRIVE ON A BUSY ROAD
NHTSA complaint 11397665WHEN DRIVING THIS VEHICLE, THE BSW ON THE PASSENGER SIDE, DOES NOT ALWAYS WORK.
NHTSA complaint 11397128THE METAL PART WHERE THE DOOR CLOSE IS STICKING UP AND HIT MY FEET EVERY TIME I GET OUT MY CAR. AND IT'S NOT SAFE
NHTSA complaint 11351186THE DRIVER'S AIRBAG EXPLODED ON MY LEFT SIDE, CUTTING MY LEFT ARM AND RENDERING ME DEAF IN BOTH EARS FROM THE IMPACT WHEN I WAS HIT ON THE LEFT REAR PANEL BY A MOTORCYCLE, KILLING THE RIDER. MY HEARING IS PERMANENTLY DAMAGED AND I HAVE SUSTAINED BACK AND NECK INJURY. I WAS IN A MEDIAN BETWEEN FOUR LANES OF TRAFFIC ON A STATE ROAD AND STATIONARY WHEN HIT. MY CAR WAS TURNED COMPLETELY AROUND BY THE IMPACT AND THE AIRBAG EXPLODED AFTER I WAS SITTING STILL, WHICH WAS A HUGE SHOCK TO ME. IT WAS A DELAYED REACTION. THE LEFT REAR PANEL WAS DESTROYED AND THE REAR WINDOW AND THE VEHICLE WAS CONSIDERED TOTALED. *TR *JS
NHTSA complaint 11327518AFTER PURCHASING MY VEHICLE ON 10/31/18, I EXPERIENCED 6 HEADLIGHT CHANGES FROM THAT POINT TILL 4/19/20. ON 4/19/20, WHILE DRIVING I SMELLED AN ELECTRICAL BURNING SMELL. AS I PROCEEDED TO PULL TO A SAFE LOCATION MY HEADLIGHT INDICATOR LIGHT CAME THEN I LOSS ALL POWER AND FUNCTION OF THE VEHICLE.PRESSING THE BREAKS AND PULLING THE EMERGENCY BREAK MULTIPLE TIMES DID NOT STOP THE VEHICLE. APPROXIMATELY 150 YARDS AHEAD I SPOTTED A SHOPPING CENTER ENTRANCE. AS I PROCEEDED TO ATTEMPT A HARD RIGHT TURN INTO THE PARKING LOT WHEN FIRE BEGAN SHOOTING OVER THE FRONT WINDSHIELD AND SIDE FENDERS. I FINALLY GOT THE VEHICLE TO STOP AFTER PUMPING THE HAND BREAK SEVERAL TIMES AND EXITED THE VEHICLE. THE RESULT OF THIS FAULTY ELECTRICAL SYSTEM CAUSED ME TO TOTAL MY CAR.
NHTSA complaint 11321834THE LOW GAS GAUGE DOES NOT WORK. IT WILL NOTIFY ME THAT I HAVE 50 MILES LEFT ON MY TANK AND WITHIN 5 MILES WILL GO TO 0 WITH WARNING LIGHTS TO REFUEL IMMEDIATELY. IT DOES NOT SAY HOW MANY MILES ARE LEFT. IT RAPIDLY GOES FROM 50 MILES LEFT TO 0. THIS HAS CAUSED ME TO RUN OUT OF GAS TWICE TO DATE, WHEN THERE IS NOT AN IMMEDIATE GAS STATION NEAR ME.
NHTSA complaint 11302543WHEN I USE THE ACC, AND THE HIGHWAY IS HILLY, THE ACC WILL ENGAGE THE FCM (FORWARD COLLISION MITIGATION), RESULTING IN THE BRAKES BEING APPLIED, SOMETIMES FORCEFULLY, RESULTING IN AN IMMEDIATE SLOW DOWN OF MY VEHICLES SPEED. THIS CAN CAUSE ACCIDENTS AS THOSE AROUND ME HAD TO SLAM ON THEIR BRAKES AS WELL. WHEN GOING UP AND DOWN HILLS, THE ACC DOES NOT WORK PROPERLY. THIS HAS OCCURRED MANY TIMES FROM THE TIME I BOUGHT THE VEHICLE UNTIL NOW.
NHTSA complaint 11302542WHEN ON THE HIGHWAY, I SET THE CRUISE FOR A SET SPEED. WITH NO OTHER CARS AROUND ME, MY SPEED WILL VARY SIGNIFICANTLY. I SET THE SPEED FOR 70MPH (SPEED LIMIT) AND THE CAR WILL GO FROM 64MPH AND SURGE UP TO 78MPH ALL ON IT'S OWN. THIS HAS HAPPENED TO ME 4 TIMES TO DATE. ONCE IT ENDED IN A SPEEDING TICKET WHEN I FIRST GOT THE CAR. I WAS REALLY CONFUSED HOW I WAS CLOCKED GOING 79 MPG WHEN THE CRUISE WAS SET ON 70MPH. IT HAS OCCURRED A NUMBER OF TIMES SINCE, CAUSING ME TO CANCEL THE CRUISE CONTROL IN ORDER TO NORMALIZE MY SPEED.
NHTSA complaint 11302536EXHAUST FUMES GETTING INTO CABIN CAUSING HEADACHE, FATIGUE, AND CONCENTRATION ISSUES. SEVERAL DEALERSHIPS IN THE AREA ARE AWARE OF ISSUE BUT NO SOLUTION FROM MITSUBISHI. DEALER SHIP ALSO CONFIRMED EXHAUST SMELL IN CAR AND ATTEMPTED AT SEVERL REPAIRS WITHOUT RESOLUTION.
NHTSA complaint 11291275AT TIMES WHEN I AM DRIVING THE PASSENGER AIR BAG IS TURNED OFF. SOME TIMES MY CAR EMERGENCY BREAK COMES ON BUT THERE IS NO ONE IN FRONT OF ME
NHTSA complaint 11255107WHILE DRIVING THE ABOVE VEHICLE ON THE FREEWAY THE CAR SHUT DOWN. I PULLED OVER SAFELY TO THE SIDE. SHUT THE VEHICLE OFF COMPLETELY AND THEN RESTARTED IT.THE DASH WAS LIT UP LIKE A CHRISTMAS TREE AND THE CAR STARTED AND WAS TO DRIVE HOME IN A LIMP MODE IN. CALLED THE DEALER THE CAR HAD RECALL FOR SOFTWARE UPDATE.THE DEALER MICHAUD MITSUBISHI IN DANVERS MA UPDATED THE SOFTWARE AND CLEARED CODES. FEW DAYS BACK THE CARE REFUSED TO UP-SHIFT WHILE DRIVING AND WOULD NOT EXCEED MORE THEN 35 TO 40 MILES PER HOUR.I NOTIFIED THE ABOVE DEALER AND TOOK IT BACK TO THEM NO ERROR CODE WAS FOUND. I CONTINUED DRIVING. ON WED 8/14/19 THE CAR AGAIN WOULD NOT UP-SHIFT AND STAYED IN 2ND GEAR AND RPM WENT UP TO 5000. I PULLED OVER AND SHUT OFF THE VEHICLE. RESTARTED IT AND IT DROVE NORMALLY. I AGAIN MADE AN APPOINTMENT FOR FRIDAY 8/16/19 TO THE DEALER TO SHOW THEM WHAT WAS HAPPENING. I WAS DRIVING YESTERDAY 08/15/19 AROUND 10.15 AM ON THE FREEWAY AT APPROXIMATELY 70 MILES AN HOUR WITH AN 18 WHEELER BEHIND ME, THE CAR SHUT OFF 2ND TIME IN ITS LIFE AND THE DASHBOARD LIT UP LIKE A CHRISTMAS TREE AGAIN. I QUICKLY AND SAFELY PULLED OVER BEFORE I WAS REAR ENDED BY THE 18 WHEELER. I TOOK PICS OF DASHBOARD AS IT WAS SHOWING ERROR CODES. I CALLED THE DEALER AND ASKED THAT I COULD BRING THE CAR NOW. THE LADY ANSWERING THE PHONE WAS HOSTILE AND ULTIMATELY TURNED OVER THE CALL TO OWNERS SON ZACK. I WENT TO DEALER BY NOON YESTERDAY AND TALKED TO PAUL IN SERVICE/SALES. THE VEHICLE WAS EXAMINED AND THE SAME ERROR CODES HAD AGAIN BEEN REGENERATED BY ON BOARD COMPUTER. I WAS TOLD TO LEAVE THE VEHICLE WHILE DEALERS SERVICE DEPT WAS TRYING TO GET IN TOUCH WITH MITSUBISHI SERVICE DEPT. AS OF TODAY 08/16/19 I DONT HAVE A STATUS UPDATE ON THE VEHICLE. *DT *TR *JS
NHTSA complaint 11244413AFTER STARTING THE CAR, AND GOING IN REVERSE, YOU CAN HEAR A CRACKING OR CLICKING NOISE (IT'S REALLY HARD TO TELL), AND SOMETIMES IT'S REALLY LOUD, IF THE BRAKES OR SOMETHING ELSE WAS STUCK AND WAS ABOUT TO BREAK A PART. IT SOUNDS ON THE READ SIDE AND IN THE FRONT SIDE TOO. YOU CAN HEAR ONE OR 3 CLICKS. I TOOK MY CAR TO THE DEALER AROUND 3 TIMES IN 5 MONTHS AND FIRST, I WAS TOLD ITS NORMAL, THE SECOND TIME I WAS PUSHY, AND IT WAS A MATTER OF LUBRICATION I WASN'T TOLD WHERE EXACTLY, AND THE LAST TIME THE DEALERSHIP MANAGER TOLD ME THAT SERVICE DEPARTMENT HAD TO KEEP THE CAR FOR A WEEK, ( I GOT A LOANER, BUT IT HAS THE SAME ISSUE). THE SERVICE DEPARTMENT REPLACED THE BRAKE SYSTEM, AND ROTORS, INSPECT AND LUBRICATE ALL PARTS. BUT, I WAS TOLD THAT THEY COULDN'T PIN POINT THE PROBLEM. THE NOISE STOPPED, BUT I WAS TOLD IF IT COMES BACK, I HAD TO TAKE THE CAR BACK TO THE DEALER. AFTER THIS INCIDENT, THE NEXT DAY IN THE MORNING WHILE DRIVING TO WORK, MY CAR STOPPED WORKING, I COULDN'T BREAK (I WAS DRIVING AT 27MPH), THE STEERING WHEEL GOT LOCKED, I GOT ALL THE ALARMS ON, FCM, POWER STEERING PROBLEM, ABS PROBLEM, ASC, ACC NOT AVAILABLE. I GOT REALLY AFFRAID, LUCKILY I HAD NO CARS AROUND.
NHTSA complaint 11133158STOPPED AT A RED LIGHT. LIGHT TURNED GREEN STEPPED ON THE GAS, TRUCK ACCELERATED. THEN BEGAN TO FEEL LIKE SOMETHING WASN'T NORMAL, ENGINE BEGAN TO MAKE QUICK HIGH AND LOW PITCHED SOUNDS. WAS ONLY GOING 10MPH IF THAT. TRIED TO STEP ON THE BRAKES AND PULL OVER, BUT THE BRAKES DIDN'T RESPOND. THEN TRIED TO STEP ON THE GAS SLIGHTLY TO PULL OVER, BUT THE GAS PEDAL ALSO DIDN'T RESPOND. I WAS ABLE TO LET THE TRUCK ROLL TO A STOP IN THE RIGHT TURNING LANE, PUT IT IN PARK, AND TURN ON THE HAZARDS. THEN FOLLOWED EVERY POSSIBLE SERVICE LIGHT CAME ON. THE ENGINE NEVER ACTUALLY STALLED. IT WAS STILL RUNNING BUT NOT RESPONSIVE TO THE BRAKE OR GAS PEDALS. I ATTEMPTED TO 'RESET' THE CAR, AS PER THE MANUAL SUGGESTED. TURNED IT OFF FOR 5 MINUTES AND THEN BACK ON. THE HIGH AND LOW PITCH SOUNDS CONTINUED, SERVICE LIGHTS REMAINED LIT, AND VEHICLE WAS STILL UNRESPONSIVE. ROADSIDE ASSISTANCE WAS THEN CALLED AND TOWED THE TRUCK TO THE DEALERSHIP I LEASED FROM. THANKFULLY I WASN'T GOING MORE THAN 10MPH WHEN MY BRAKES FAILED AND WAS ABLE TO ROLL TO A STOP, OPPOSED TO BEING ON THE HIGHWAY GOING 60MPH, AS I WAS JUST 10 MINUTES BEFORE THIS OCCURRED. THE TRUCK IS NOT EVEN 3 MONTHS OLD, WITH ONLY 3,600 APPROX. MILES.
NHTSA complaint 11096737Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.