Complaints over time
Complaints about the 2015 NEW Flyer XT40 peaked in 2016, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2015 NEW Flyer XT40
Bus, electric, built in United States. Owner complaints on file from Jul 10, 2016 to Jul 10, 2016.
Recall campaigns covering this model year33,790 vehicles or units across those campaigns
Owner complaints1Close to the median 2015 bus
Severity index100.02015 buss average 7.1
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2015 NEW Flyer XT40 name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2015 NEW Flyer XT40
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 22V-943 | Dec 20, 2022 | Steering column connection to the upper steering shaft may become loose | Steering | 746 | Part replacement |
| 16V-223 | Apr 19, 2016 | These buses have an Electric Transit Operator (ETO) controller that controls the bus door motor function which may have a software defect which… | Electrical system | 1,897 | Software update |
| 15V-333 | Jun 1, 2015 | These vehicles have door controller assemblies that may have a software defect which can cause the rear passenger doors to open, without warning,… | Structure | 1,147 | Software update |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2015 NEW Flyer XT40
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jul 10, 2016Failure Jun 6, 2016Seattle, WAElectrical system, Fuel/propulsion system, BodyFire1 injured
I AM AN ATTORNEY IN THE SEATTLE AREA AND MY CLIENT, WHILE AT WORK PERFORMING MAINTENANCE ON A CERTAIN NEW FLYER BUS/COACH, WAS ELECTRICALLY SHOCKED/ELECTROCUTED/INJURED. I BELIEVE THAT THIS BUS WAS PART OF A BATCH THAT WERE PUT INTO SERVICE AND ON THE ROAD AND CARRYING PASSENGERS WITH THE KNOWLEDGE OF KING COUNTY METRO TRANSIT, AND THE MANUFACTURER, NEW FLYER THAT THE BUSES/COACHES WERE DEFECTIVE AND UNFIT FOR USE AND PRESENT A DANGER TO ANYONE (RIDERS & MAINTENANCE PERSONNEL, ET AL.,) WHO CAME INTO CONTACT WITH THESE BUSES/COACHES. TO MY KNOWLEDGE, THESE BUSES/COACHES REMAIN IN SERVICE IN A DANGEROUS CONDITION WITH THE KNOWLEDGE OF BOTH NEW FLYER AND KING COUNTY METRO TRANSIT. ## VIN FAILED ## NEW FLYER COACH, AT LEAST, SERIES "4000" PURCHASED BY KING COUNTY METRO FROM NEW FLYER ##
NHTSA complaint 10883836
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
22 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- TSIB 22-13 Rev B Jul 16, 2024 · Service Bulletin/Repair Instructions
Service bulletin increasing the torque value of a joint in a double-tilt steering column spline shaft. - 1604 NHTSA Apr 6, 2016 · Service Bulletin/Repair Instructions
Sec. 579.5 - Notices, bulletins, custoimer satisf ac tion campaigns, consumer advisories, and other communications. - ITS58950 Jun 30, 2020 · Service Bulletin/Repair Instructions
Technical Instruction describing how to remove and replace the front suspension air springs, - SMB187 Sep 13, 2019 · Service Bulletin/Repair Instructions
Service Manual Bulletin which stresses the need for safety when performing maintenance on the high voltage systems on your New Flyer vehicle. - SMB186 Sep 20, 2019 · Service Bulletin/Repair Instructions
Service Manual Bulletin providing revised, corrected or additional information for the Preventive Maintenance on buses specifically equipped with a Powerex direct drive air compressor. - SMB188 Sep 20, 2019 · Service Bulletin/Repair Instructions
Service Manual Bulletin provides revised information for the Preventive Maintenance on specifically equipped vehicles with the Powerex belt driven air compressor. - SMB178 Jan 5, 2018 · Service Bulletin/Repair Instructions
This Service Manual Bulletin provides new OEM (Kongsberg) PM inspection requirements and new installation procedure for the adjustable floor pedal moveable arm on specifically equipped vehicles. - PMB049 Jan 5, 2018 · Service Bulletin/Repair Instructions
This Parts Manual Bulletin provides new part number information for the moveable arm kit for the Kongsberg brake and accelerator assembly on specifically equipped vehicles. - SMB176 Nov 15, 2017 · Service Bulletin/Repair Instructions
This Service Manual Bulletin provides new information on how to check for proper chain tension, as measured by the chain deflection, while performing the ramp mechanism initial adjustments. This bulletin only applies to vehicles with New Flyer designed ramps. - SMB173 Aug 11, 2017 · Service Bulletin/Repair Instructions
This bulletin provides PM inspection requirements for the K-menber on the fuel tank support structure - ITS6329 Mar 31, 2017 · Service Bulletin/Repair Instructions
Technical Instruction to replace air compressor mounting bracket. - ITS6215 Mar 31, 2016 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTION TO CLEAN TRACTION MOTOR GROUND CONNECTION. - ITS6333 Aug 31, 2016 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTION TO REVISE LIFT-U WHEELCHAIR RAMP HARDWARE TORQUE VALUES. - ITS6495 Feb 28, 2017 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTION TO INSTALL SPACER FOR ENTRANCE DOOR LOWER SHAFT PIVOT MOUNTING BRACKET. - ITS6353 Oct 31, 2016 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTION TO REPLACE REAR AXLE FLUID AND FLUID SPECIFICATION TAG. - ITS6420 Nov 30, 2016 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTION FOR AMEREX DISPLAY MODULE AND FIRMWARE VALIDATION - ITS613 Apr 30, 2016 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTION TO INSTALL SUPPORT BRACKET FOR TRANSMISSION MODE SELECTOR HARNESS ON SPECIFICALLY EQUIPPED VEHICLES - ITS-6213 Apr 30, 2016 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTION TO INSTALL SUPPORT BRACKET FOR TRANSMISSION MODE SELECTOR HARNESS ON SPECIFICALLY EQUIPPED VEHICLES - ITS6318 Aug 31, 2016 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTION TO REPLACE RUSTED WHEELCHAIR RESTRAINT FLOOR PLATE HARDWARE. - ITS6293 Jul 31, 2016 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTION TO APPLY SPECIFIC TORQUE TO ALL MOUNTING BOLTS FOR ROOFTOP COMPONENTS. - ITS6272 Jun 30, 2016 · Service Bulletin/Repair Instructions
TECHNICAL INSTRUCTION - ADDITION OF A BRIDGE RECTIFIER TO RAMP POWER SUPPLY - SPECIFICALLY EQUIPPED VEHILCES - ITS5909 Jun 25, 2015 · Service Bulletin/Repair Instructions
NEW FLYER: 2010 EPA OR NEWER ENGINES AND MINI-HYBRID COOLING SYSTEM BUSES WITH ISOLATED PIPE CLAMPS MAY EXPERIENCE RADIATOR CORROSION. *TA
Source: NHTSA manufacturer communications files.