2020 Nissan Murano

43 complaints on file, page 1 of 3.

1. Filed Sep 17, 2026Failure Sep 17, 2026Hamden, CTSteering, Suspension

   The contact owns a 2020 Nissan Murano. The contact stated that while driving at an undisclosed speed, the vehicle was driving unstable. The vehicle was taken to an independent mechanic, and the suspension was inspected. The mechanic became aware of cracked bushings on the upper control arm on both sides of the vehicle. The independent mechanic performed an alignment; however, after the alignment was performed, the steering instability and handling failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact associated the failure with NHTSA Campaign Number: 21V170000 (Steering); however, the VIN was not included in the recall repair.

   NHTSA complaint 11765060
2. Filed Jul 15, 2026Failure Jun 25, 2026Ankeny, IAPower train

   CVT Transmission failed at 82k miles. Diagnosed at Midas, specific Transmission shop and local Nissan dealership as needing full replacement. Notified Nissan Consumer Affairs, they created a case but refused to fully replace it, offered to pay only 50% of approximately $9k.

   NHTSA complaint 11750646
3. Filed May 28, 2026Failure May 28, 2026Pittsburgh, PABody

   The sunroof leaks into the car causing a moisture issue. As someone with asthma and allergies this is a potential mold risk.

   NHTSA complaint 11740538
4. Filed May 27, 2026Failure May 23, 202685,960 milesMissouri City, TXSuspension

   The contact owns a 2020 Nissan Murano. The contact stated while the vehicle was at Now Auto Care for a service appointment, the contact was informed that the driver's and passenger's side control arms were unusually worn and failing. The contact was advised to take the vehicle to the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 85,960.

   NHTSA complaint 11740299
5. Filed Apr 21, 2026Failure Apr 18, 2026Madison, OHAutomatic emergency braking

   It has occurred on a few occasions where the emergency braking system has enabled with no obstructions nearby most commonly while backing up into a parking spot but the recent situation of it automatically breaking on the highway while doing 60 with no other vehicles nearby, my wife attempted the gas pedal to disengage the system but it did not affect the braking.

   NHTSA complaint 11732815
6. Filed Mar 16, 2026Failure Mar 4, 2026Austell, GAUnknown or other

   On March 4th I was driving my car that I had my daughter and two grand children with me which is a 2020 Nissan Murano. I was driving and as I was driving I heard a loud pop that sounded like a gun shot so i immediately look through the mirror to see if i could see my grandchildren as im looking through the mirror i see two holes in the back window so im scared at this point so i continue to drive until i could get over to make sure that my grandchildren were ok and to take a closer look at the window and to call [XXX] . So i opened the back door to get my grandchildren out the car and their ages are [XXX] old and [XXX] old. My grandson had some glass in his car seat and some glass got on my granddaughter as well so me and my daughter got them both out the car and sat them both in the front seat of the car then i proceeded to walk to the back of the car to look at the window I saw to holes in the window which one hole was on the right side and one hole was on the left side of the window and the middle piece of glass was still in but it had cracked in to small piece so after looking at the window i immediately called the police and the came out and the police said that it looked as if it was some type of defect from the car and what had happened that my back window had exploded and all of the glass was in the back of my car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11724628
7. Filed Jan 28, 2026Failure Jan 25, 2026Lecanto, FLExterior lighting

   My 2020 Nissan Murano SV driver side headlight failed. This headlight is suppose to be a “sealed for life” unit. This failure created an immediate driving hazard. There was heavy moisture intrusion on with the driver side, the headlight stopped working, creating a visibility hazard. The moisture intrusion / headlight outage triggered a “Headlight System Error “ on the dash. My 2020 Nissan is garage parked, no accident. My Nissan has 28,800 miles. I have taken pictures, to show that the headlight lense is pristine condition. My Nissan is at the repair shop, getting a new OEM original Nissan Headlamp replaced. The cost of this replacement headlamp is $1851. And a labor charge of approximately $380. $2241.00 repair cost. I instructed my mechanic that I wanted the failed unit for future reference if needed.

   NHTSA complaint 11713967
8. Filed Aug 28, 2025Failure Aug 28, 2025Lansdowne, PASteering, Suspension, Wheels

   Claim #11682497 follow up I’ll be attaching documents below

   NHTSA complaint 11683631
9. Filed Aug 22, 2025Failure Aug 22, 2025Lansdowne, PASteering, Suspension, Wheels

   Subject: Vehicle Safety Complaint – 2020 Nissan Murano, VIN [XXX] Dear NHTSA, I am submitting a formal Vehicle Safety Complaint regarding my 2020 Nissan Murano (VIN: [XXX] ) due to unresolved safety defects that match existing recalls. I have been notified of two recall campaigns affecting my vehicle model: 1. NHTSA Campaign 21V402000 (Steering knuckle/rear axle housing defect). 2. NHTSA Campaign 21V170000 (Transverse link/ball joint defect). Despite these active recalls being published in NHTSA’s database, Nissan Consumer Affairs has denied that my VIN is included, even though my vehicle is exhibiting the exact safety defects described: [insert brief description of your issues, e.g., steering instability, noises, or loss of control symptoms]. I have already provided Nissan with: - NHTSA campaign numbers - Recall notifications received through the Kelley Blue Book app - Documentation of my safety concerns Nissan has failed to provide a resolution. I request that NHTSA investigate whether additional VINs should be included in these recalls and ensure Nissan fulfills its obligations to correct these safety defects. I am prepared to supply copies of all recall notifications, correspondence with Nissan and, documentation of my vehicles defects upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11682497
10. Filed Jul 5, 2025Failure Jul 5, 2025Jacksonville, FLSeat belts

    The seatbelts are starting to stick so it makes it hard to try and pull it to latch.

    NHTSA complaint 11671350
11. Filed Mar 5, 2025Failure Feb 28, 2025Fort Lauderdale, FLSuspension

    My 2020 Nissan Murano sl has 35k miles and the rear shocks are defective. The defect has already ruin a new set of tires with humps. This should be a manufactured recall.

    NHTSA complaint 11646576
12. Filed Nov 30, 2024Failure Aug 2, 2024Starlight, PASteering, Suspension

    Slowly over time it is becoming harder to turn the wheel, making a loud clumping voice when I turn the wheel a certain direction.

    NHTSA complaint 11628043
13. Filed Oct 23, 2024Failure Oct 17, 2024Yorkville, OHSeat belts

    Driver seat belt latch starting to stick and not latch properly

    NHTSA complaint 11621436
14. Filed Oct 17, 2024Failure Oct 16, 2024Lafayette, COVisibility/wiper

    My sunroof exploded but I don't know why. There was no warning. Might have been a rock but I didn't see one. I had the sunroof closed but the fabric cover was open for light. I heard an explosive noise and then glass started raining in. I closed the fabric cover to keep the glass out of the passenger compartment. No real injuries other than a couple of glass shards being sharp. Mostly just got some skin irritation. Some areas on my car have scratched paint and plastic parts. I had my Nissan dealer look at it. They will clean up the glass and replace the sunroof for about $2000. I feel like it should be replaced for free as a warranty item. I also got an estimate from a collision shop for about $7500. There is scratched paint and plastic as well as the headliner certainly has glass in it. Their estimate was much more detailed. Filed an insurance claim today, so hope to have it all fixed up soon.

    NHTSA complaint 11620490
15. Filed Feb 26, 2024Failure Feb 22, 2024Owensboro, KYAutomatic emergency braking, Warnings

    The car keeps braking like I've been in an accident when I travel under an overpass. It doesn't do it every time, just sometimes. I've had it at the dealer, Don Moore in Owensboro, Ky. and since it doesn't show any codes they can't/won't do anything about it. I don't feel safe driving this car for fear it will slam on the brakes at any time. It has happened 3 times so far. It also did it almost, once, when driving down the main street in town. It all of the sudden showed the cameras and the lights came up on the dash but luckily it didn't brake. Thank you. [XXX] . [XXX] or [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11574062
16. Filed Nov 7, 2023Failure Nov 3, 2023Arlington, WAUnknown or other

    I was driving my vehicle on the freeway at a speed of 60 mph when all of a sudden the sun roof part of my panoramic roof shattered all over my interior of my car and myself. It blew up all over me and was quite disturbing let alone could of caused an accident or glass could of cut my eyes. I was quite shaken up. I contacted my insurance and working a claim to have it replaced. Then I find out this has been common in Nissan vehicles for a long time and law suits because of it, too. These sunroofs allegedly exploded because of their design. Instead of laminating the glass in the sunroofs, the lawsuits claimed, Nissan used thin pieces of tempered glass instead of thicker pieces. The reason why Nissan allegedly did this, according to the suits, is so that the sunroof could be lighter and, thus, the vehicle could get better fuel economy. The lawsuits also alleged the Japanese automaker applied ceramic enamel around the edges of the sunroofs, weakening the strength of the glass. I also sent an email to Nissan but doubt if I will hear from them. What is being done by the Safety Commission in regard to this matter so this doesn't happen to other customers of these vehicles?

    NHTSA complaint 11553966
17. Filed Sep 30, 2023Failure Sep 30, 2023Wendell, NCUnknown or other, Visibility/wiper

    The hood of my car flew open while driving.

    NHTSA complaint 11547459
18. Filed Sep 7, 2023Failure Aug 25, 2023Rockwood, PAElectrical system

    Suv failed to start, nothing happened when pts button pushed. Googled it found brake pedal swithch problems on nissan, some recalls on other models. Snapped switch couple of times, vehicle started. Called dealer, explained what happened, working now, they said they will order part and made appt for 1 week later. At dealer waited for 1 1/2, then they said could not replace part because it was working now and if failed again would have to have towed in. All this for a part that is around 20 dollars

    NHTSA complaint 11543216
19. Filed Aug 3, 2023Failure May 1, 202334,000 milesGreensburg, KYAdaptive cruise control, Vehicle speed control

    The contact owns a 2020 Nissan Murano. The contact stated that while driving with adaptive cruise control mode engaged and set at approximately 65 MPH, the vehicle accelerated independently as he was approaching a hill. The local dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, and a case was opened; however, no further assistance was provided. The failure mileage was approximately 34,000.

    NHTSA complaint 11536283
20. Filed Jul 8, 2023Failure Jul 6, 2023Philadelphia, PAWarnings, Automatic emergency braking, Unknown or other1 injured

    I've only had the car 3 months and an error code for the forward collision worning light is on. The dealership said it should go off. It never did. It is malfunctioning and it automatically and without notice applied the emergency brake system when it's not needed. It gave me sort of whiplash. It does this often out of no where. This could cause a severe accident.

    NHTSA complaint 11531068