Complaints over time
Complaints about the 2023 Novae Sure-Trac peaked in 2023, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2023 Novae Sure-Trac
Trailer, Not Applicable, built in United States. Owner complaints on file from Oct 7, 2023 to Oct 7, 2023.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints1Close to the median 2023 trailer
Severity index0.02023 trailers average 5.4
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2023 Novae Sure-Trac name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2023 Novae Sure-Trac
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2023 Novae Sure-Trac
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Oct 7, 2023Failure Jul 15, 2023Redkey, INElectrical system, Body, Suspension
Trailer was defective right out of factory. Missing welds, weak welds, terrible welds, non penetrating welds, welds too hot and blew through steel, gaps welded together with 1/4” square rod to fill gap, poor electrical routing with missing insulation, brace welded crooked. This all led to axles no longer running true and trailer then tracked crooked. Pictures not yet taken of warrenty work but there is still same weld problems, no electrical fix, and now there is new cracked welds, frame tweaked and frame has now been cut into and paint was used to cover up and hide welds and cracks. I have a record of communication with dealer and photos that were sent to them.
NHTSA complaint 11548774
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
No manufacturer communications on file
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
Source: NHTSA manufacturer communications files.