Complaints over time
Complaints about the 2019 Pace Journey peaked in 2018, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2019 Pace Journey
Trailer, Not Applicable, built in United States. Owner complaints on file from Dec 31, 2018 to Apr 1, 2019.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints2Close to the median 2019 trailer
Severity index0.02019 trailers average 7.7
First 24 months2Complaints in its first two years
Components
50% of complaints about the 2019 Pace Journey name electrical system
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2019 Pace Journey
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2019 Pace Journey
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
2 complaints on file, page 1 of 1.
- Filed Apr 1, 2019Failure Dec 27, 20184,000 milesHarrisburg, PAElectrical system, Suspension, Unknown or other
I BOUGHT TRAILER IN FEBRUARY 2018 NEW, I LOST SIDE SCREWS EARLY ON AND CONTINUE, LOST PASSENGER SIDE FENDER AND HIT ANOTHER VEHICLE ON INTERSTATE, LIGHTS KEPT BLOWING FUSES, TRAILER FAILED VEHICLE INSPECTION IN SEPTEMBER, ENTIRE SUSPENSION REBUILT BUT PROBLEM WAS NEVER CORRECTED. ISSUE ACTUALLY IS THE WAY TRAILER AXLE HANGERS WERE WELDED TO FRAME AFTER TALKING TO AXLE SUPPLIER AND DISCOVERED AFTER THREE PRIVATE COMPANY INSPECTIONS. TRAILER WAS TAKEN BACK TO FACTORY ON DECEMBER 27TH 2018, HOWEVER MANUFACTURE DOESN'T CARE TO REPAIR STATES THEY DON'T SEE ISSUES I'M SPEAKING ABOUT WHEN POLICE EVEN SAW SOME OF WHAT MY CONCERNS WERE. POLICE REPORT AS WELL AS STATE INSPECTION AND SALES INVOICE IS IN WRITING AND CAN ALSO BE OBTAINED IF NEEDED. OTHER ORIGINAL FENDER IS SHOWING SIGNS OF STRESS CRACKING AND WELDS ON TRAILER ARE BEGINNING TO SHOW EXTREME STRESS RELATED TO IMPROPER AXLE INSTALL. I CONTACT CEO OF LOOK TRAILERS ABOUT MY CONCERNS, WAITING FOR A RESPONSE.
NHTSA complaint 11192928 - Filed Dec 31, 2018Failure Dec 14, 2018Harrisburg, PAStructure
TL* THE CONTACT OWNS A 2013 CHEVROLET SILVERADO 1500 TOWING A 2019 (NA) PACE AMERICAN JOURNEY TRAILER. THE CONTACT STATED THAT THE HANGERS ON THE PASSENGER SIDE OF THE TRAILER WERE NOT WELDED CORRECTLY. THE SPRINGS IN THE HANGERS WERE LOOSE AND WOULD NOT SUPPORT THE TRAILER PROPERLY. THE CONTACT STATED THAT ONE OF THE BOLT FINDERS DETACHED AND STRUCK ANOTHER VEHICLE WHILE IN TRAFFIC. THE CONTACT TOOK THE TRAILER TO BIG TEX TRAILERS (502 S MIDWAY RD, CORDELE, GEORGIA 10315, 229-256-4567), BUT NO ASSISTANCE WAS OFFERED. THE TRAILER WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE.
NHTSA complaint 11164225
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
1 manufacturer communication cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- 20190702 TIN Jun 21, 2019 ยท Service Bulletin/Repair Instructions
This was a memo generated to all of our dealers as a reminder to complete the TIN cards, that are included in our warranty packets, and return them to our tire manufacturers. This applies to all makes and models.
Source: NHTSA manufacturer communications files.