Complaints over time
Complaints about the 2004 Peterbilt 387 peaked in 2005, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2004 Peterbilt 387
Heavy truck, diesel, 6x4, built in United States. Owner complaints on file from Jun 10, 2005 to Jun 10, 2005.
Recall campaigns covering this model year331k vehicles or units across those campaigns
Owner complaints1Close to the median 2004 heavy truck
Severity index0.02004 heavy trucks average 29.4
First 24 months1Complaints in its first two years
Components
100% of complaints about the 2004 Peterbilt 387 name latches and locks
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
3 recall campaigns cover the 2004 Peterbilt 387
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 06V-251 | Jul 13, 2006 | On certain trucks, when using a cummins electronic icon service tool 2.2, an unintended engine start will occur | Equipment | 40 | Part replacement |
| 05V-570 | Dec 22, 2005 | On certain tractors equipped with caterpillar diesel engines, the variable valve actuation oil line may wear against the sharp edge of the… | Engine and cooling | 30,995 | Not stated |
| 04V-548 | Nov 16, 2004 | On certain heavy duty trucks, the pivot bolts which hold the seat back frame to the seat cushion frame can loosen and possibly fracture or… | Seats | 251 | Repair or modification |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2004 Peterbilt 387
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jun 10, 2005Failure Jun 10, 2005Sesser, ILLatch
DT: CONTACT STATES WHILE DRIVING THE HOOD COMES UP. THERE IS A HOOD LATCH ASSEMBLY AVAILABLE. *AK
NHTSA complaint 10124956
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
16 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- P001 Sep 11, 2026 · Service Bulletin/Repair Instructions
"Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes. 2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list." - 1210F Oct 1, 2024 · Service Bulletin/Repair Instructions
1210F - SPL 170XL Interaxle Driveline Warranty section has been updated with descriptions of Recommended Repairs and an updated PRWS Claim Coding table has been added. - 02-160 Feb 10, 2021 · Service Bulletin/Repair Instructions
Information Only – Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter. - 32-015 Jun 8, 2020 · Service Bulletin/Repair Instructions
Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information. - 11-001 May 29, 2020 · Service Bulletin/Repair Instructions
Information only: Hendrickson Softek front axle maintenance intervals and requirements. - 34-085 Mar 3, 2020 · Service Bulletin/Repair Instructions
Information Only – Vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead to water intrusion and corrosion in some vehicles. - 32-016 Mar 17, 2020 · Service Bulletin/Repair Instructions
Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage. - 34-085 Feb 28, 2020 · Service Bulletin/Repair Instructions
Information Only: Vehicles may have the connector seal on the wheel speed sensor incorrectly installed, which may lead to sensor corrosion. - 01-075 Nov 6, 2019 · Service Bulletin/Repair Instructions
Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the A/C compressor. - 34-066 Jun 10, 2019 · Service Bulletin/Repair Instructions
Information Only - Quick Reference Guide for Electric harness damage repairs. - 34-077 Apr 8, 2019 · Service Bulletin/Repair Instructions
Information Only: Proper instructions for closure of power distribution box cover to prevent corrosion. - 13-049 Jan 4, 2019 · Service Bulletin/Repair Instructions
Information: Bendix ACOM Software version 6.16.5.0 for diagnostics may introduce an unrecoverable error. Notice to dealers to replace this version with older software version until Bendix introduces new version. - 03-064 Jul 23, 2018 · Service Bulletin/Repair Instructions
Information - Recommended Practices for Updating ESA Software - 1804 Oct 20, 2004 · Service Bulletin/Repair Instructions
MODEL 387 HVAC SYSTEM MAINTENANCE. PETERBILT. *TT - 600 Oct 27, 2004 · Service Bulletin/Repair Instructions
MODEL 387 HOOD ADJUSTMENT. HOOD ADJUSTMENT CRITERIA AND SPECIFICATIONS. *TT - 18 May 12, 2004 · Service Bulletin/Repair Instructions
HVAC CONDENSER LOW PRESSURE LINE INTERFERENCE. MODEL 387 VEHICLES BUILT JANUARY 1, 2004 THROUGH APRIL 1, 2004. *TT
Source: NHTSA manufacturer communications files.