AutoStatsIQ
Data through Oct 2026
Model year

2017 Peterbilt 389

Heavy truck, diesel, 6x4, built in United States. Owner complaints on file from Feb 20, 2019 to Feb 20, 2019.

Recalls (7)Complaints (1)Investigations (2)Bulletins (56)
Recall campaigns covering this model year7552k vehicles or units across those campaigns
Owner complaints1Close to the median 2017 heavy truck
Severity index0.02017 heavy trucks average 38.5
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2017 Peterbilt 389 peaked in 2019, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751201912020202120222023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2017 Peterbilt 389 name electrical system

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Electrical system
1
Powertrain
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

7 recall campaigns cover the 2017 Peterbilt 389

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2017 Peterbilt 389
CampaignFiledSubjectComponentVehiclesRemedy
20V-199Apr 6, 2020In the event that the Anti-lock Brake System (ABS) loses battery and/or ignition power to the controller, the dash warning light for the ABS may…Stability and traction control460,515Software update
20V-130Mar 4, 2020Positive battery jumper terminal cable may be too long, allowing it to chafe against the left front suspension spring and result in an electrical…Electrical system35,671Part replacement
18V-657Sep 21, 2018In certain driving conditions, such as on a long down-hill grade, the fuel line may burst if the fuel pump cooling circuit screen becomes restrictedEngine and cooling48,896Part replacement
17V-443Jul 13, 2017These engines have a fuel pump whose drive gear could possibly slip on its drive shaft, causing a fuel pump function loss, resulting in an engine…Fuel system1,737Part replacement
16V-872Dec 5, 2016Brake lights may not illuminate when the brakes are appliedLighting2,046Part replacement
16V-803Nov 4, 2016Affected vehicles are equipped with certain Goodyear LHS Load Range G tires, size 295/75R22.5 G399A, that due to incomplete adhesion, have a tire…Tires202Part replacement
16V-426Jun 10, 2016Affected vehicles are equipped with Cummins ISX12 or ISX15 engines and have an engine control module (ECM) that may short circuit, causing the…Electrical system3,227Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2017 Peterbilt 389

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Feb 20, 2019Failure Feb 8, 201920,000 milesHayes, VAElectrical system, Power train

    HEAT FROM THE NEW DEF REQUIREMENTS ARE CAUSING PROBLEMS. THE HEAT OFF OF THE DEF SYSTEM STAYS TRAPPED UNDER THE VEHICLE. WHICH IS CAUSING EARLY WEAR ON ELECTRICAL HARNESSES ALONG WITH AXLE SEALS. I'VE REPLACED 3 WHEEL SEALS AND 2 FRONT DIFFERENTIAL SEALS. THE DEF HARNESS HAS FAILED TWICE NOW. PLEASE LOOK INTO THIS. THE HEAT STAYS UNDER THESE VEHICLES. AND THE MANUFACTURER WILL NOT ACCEPT RESPONSIBILITY FOR THIS. *DT*JB

    NHTSA complaint 11181438
Source: NHTSA ODI complaints file.
Investigations

2 NHTSA investigations on file

  • PE20015 Preliminary evaluation, Structure
    Quarter Fender Failures
    Opened Sep 21, 2020, closed Oct 14, 2021
  • PE20006 Preliminary evaluation, Steering
    Intermittent Loss of Power Steering Assist
    Opened May 1, 2020, closed Mar 27, 2024
Source: NHTSA ODI investigations file.
All investigations
Service bulletins

56 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • P001 Sep 11, 2026 · Service Bulletin/Repair Instructions
    "Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes. 2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."
  • E343 Sep 5, 2026 · Service Bulletin/Repair Instructions
    An exhaust manifold slip joint seal kit is now available for EPA 2017-2024 PACCAR MX-13 engines.
  • E311 Jul 25, 2026 · Service Bulletin/Repair Instructions
    105 chassis have been removed from the chassis list and unflagged in PRWS due to expiration of applicable warranty coverage. Total chassis population is 732.
  • E311 Jul 10, 2026 · Service Bulletin/Repair Instructions
    The Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the latest prognostics bulletin verbiage.
  • 45-070 Apr 17, 2026 · Service Bulletin/Repair Instructions
    The attached procedures document has been updated with more detail and explanations. This is not a stand-alone procedure. Cummins Quickserve troubleshooting will specify the use of these procedures while troubleshooting specific fault codes.
  • E326 Apr 1, 2026 · Emissions
    EPA17-24 MX Fuel Injector Connector - This bulletin has been revised to include all EPA17-24 and CARB24 PACCAR MX engines.
  • 45-070 Jan 31, 2026 · Service Bulletin/Repair Instructions
    Procedure pictures updated for clarity. When troubleshooting Cummins X15 fault codes 555 or 556, follow this additional testing, inspection, and documentation procedure to help identify the root cause of dusted engines. This is not a stand-alone process bu…
  • T016 / 26-040 May 22, 2025 · Service Bulletin/Repair Instructions
    T016: Warranty section updated to include 0.5 hours for test drive. Recommended Repair T016C has been updated from 6.4 hours to 6.9 hours. SRT codes updated in PRWS Claim Coding Table: B25-17A for 6.9 hours created to replace all other codes. 26-040: Warra…
  • 32-025 Nov 22, 2024 · Service Bulletin/Repair Instructions
    Info Only Unnecessary starter replacements can result from customer complaints regarding engine starting issues. A new Starter Troubleshooting Guide has been created to provide a comprehensive list of starting system checks, which should reduce unnecessary…
  • 02-194 Nov 11, 2024 · Service Bulletin/Repair Instructions
    Fix-As-Fail The window switch fails prematurely due to excessive amperage flowing through the window switch circuit. A new door harness design has been developed to prevent failures. Fix-As-Fail start date is 11/11/2024.
  • 7-700 Oct 22, 2024 · Warranty Program/Extension
    7/700 Service Agreement - Letter Only.
  • E304 Oct 3, 2023 · Service Bulletin/Repair Instructions
    Emissions Recall Certain vehicles with PACCAR MX-11 and MX-13 EMY2016 engines with less than 300,000 miles (482,803 km) have been shown, in testing, to exceed regulatory limits for NOx and N2O emissions. This bulletin now applies to both Canadian and …
  • E279 Jun 1, 2023 · Service Bulletin/Repair Instructions
    An engine software defect exists in certain vehicles equipped with EMY17 MX-13 and MX-11 engines that pertains to timer action and count calibrations for a time-based diagnostic. This diagnostic action checks fuel pressure and has no negative impact on tail…
  • 32-019 Feb 10, 2023 · Service Bulletin/Repair Instructions
    Fix As Fail – Chassis that were manufactured with certain battery cable routing brackets may experience rubbing or chafing of the battery cables.
  • 01-082 Nov 18, 2022 · Service Bulletin/Repair Instructions
    Certain model 389 chassis are experiencing freezing of the A/C evaporator or frosting of the compressor and suction line. A field resolution is available to solve this issue.
  • 34-093 Nov 10, 2022 · Service Bulletin/Repair Instructions
    34-093 Model 389 78-inch Sleeper 12V Power Port Supplier Change
  • 23-005 Oct 6, 2022 · Service Bulletin/Repair Instructions
    Clutch pedal linkage lubrication service interval information is missing from the Service manual for Model 365, 367, and 389 chassis.
  • 45-064 Oct 18, 2022 · Service Bulletin/Repair Instructions
    Info Only - PACCAR is introducing Over-the-Air (OTA) software updates for engine MY17 and newer chassis equipped with Cummins X15, X12, ISX12, ISX12N, L9N, PX-7, and PX-9 engines The technology will leverage the existing Remote Diagnostic cs hardware to del…
  • 14-043 Sep 9, 2022 · Service Bulletin/Repair Instructions
    Fix-As-Fail On certain chassis with Low Air Leaf Suspension or Low-Low Air Leaf Suspension, the Height Control Valve (HCV) arm may be rubbing on other components when the bend in the arm is facing outboard. Flipping the bend in the HCV arm inboard prevents …
  • 13-060 Aug 3, 2022 · Service Bulletin/Repair Instructions
    The service information for Bendix Air Dryer maintenance is being updated to include new procedures.
  • 51-013 Feb 4, 2022 · Service Bulletin/Repair Instructions
    Due to major data carriers phasing out 3G networks, chassis currently utilizing first generation Peoplenet Mobile Gateway (PMG001) will experience severe 3G service degradation as early as January of 2022. Chassis currently utilizing 3G antennas as a primar…
  • 43-071 Sep 21, 2021 · Service Bulletin/Repair Instructions
    Fix-As-Fail – Due to undersupply issues, only a limited supply of Diesel Exhaust Fluid (DEF) sensors are available. As a temporary solution, after PACCAR confirms a DEF sensor is not available, a temporary software update will allow a vehicle to continue op…
  • E271 Jun 8, 2021 · Service Bulletin/Repair Instructions
    An engine software update is required to resolve OBD system readiness, DEF doser diagnostics, and otherOBD system software related issues.
  • FRN11151CustLtr Mar 29, 2017 · Service Bulletin/Repair Instructions
    Sample Customer Letter - Field Repair 11151: Steering Column Mounting Bolts Loose.
  • FRN216-1Custltr Mar 14, 2017 · Service Bulletin/Repair Instructions
    Sample Customer Letter - 216-1 Dana Intermediate Steering Shaft Unseated or Missing C-clip.
  • E265 May 25, 2021 · Service Bulletin/Repair Instructions
    Selected engines have been identified to receive a camshaft inspection and an update for improved camshaft lubrication.
  • 02-160 Feb 10, 2021 · Service Bulletin/Repair Instructions
    Information Only – Windshield washer pumps have a high No Trouble Found rate. Washer pumps may fail to spray due to a clogged filter.
  • 116-1 Jul 13, 2016 · Service Bulletin/Repair Instructions
    SmartNav 2.0 Hardware retrofit for quality validation and vehicle validation units.
  • 02-158 Aug 25, 2020 · Service Bulletin/Repair Instructions
    Fix as Fail: Peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that could rub through a…
  • 13-054 Jul 29, 2020 · Service Bulletin/Repair Instructions
    Fix-As-Fail - Bendix New-Gen Lightweight Steer Axle Drum Brake Spider Cracking
  • 32-015 Jun 8, 2020 · Service Bulletin/Repair Instructions
    Information Only: This bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplete information.
  • 43-067 Jun 10, 2020 · Service Bulletin/Repair Instructions
    Fix as Fail: For all conventional models, except 387/587, equipped with Side-of-Cab (“SOC”) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the SOC exhaust stacks may not be tightened properly. This may allow the exhaust stack to rota…
  • 11-001 May 29, 2020 · Service Bulletin/Repair Instructions
    Information only: Hendrickson Softek front axle maintenance intervals and requirements.
  • 18PBB Apr 30, 2020 · Service Bulletin/Repair Instructions
    Safety Recall Bulletin: Updated with permanent repair path for phase 1 vehicles. The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 18V368. Non compliance to FMVSS and CMVSS 121 and 136…
  • 20PBA Apr 17, 2020 · Service Bulletin/Repair Instructions
    "Safety Recall: NHTSA recall number is 20V130. A defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and March 09, 2020 with a left-hand under hood jumper start term…
  • 20 PBC Apr 15, 2020 · Service Bulletin/Repair Instructions
    Safety Recall Interim Bulletin: The Tractor ABS Lamp May Not Illuminate When ABS Controller Loses Battery and/or Ignition Power. NHTSA recall number is 20V199 Non compliance to FMVSS and CMVSS 121 and 136. Resolution is to Reflash software.
  • 43-066 Mar 27, 2020 · Service Bulletin/Repair Instructions
    DEF tank covers may become loose and potentially crack on vehicles built before October 2019 with DEF tank part number M86-6221-003**(TANK-DEF MEDIUM ASSY) and M86-6222-003**(TANK-DEF LARGE, ASSY). Resolution is to resolve the vibration on the tank cover b…
  • 34-085 Mar 3, 2020 · Service Bulletin/Repair Instructions
    Information Only – Vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead to water intrusion and corrosion in some vehicles.
  • 20PBA Mar 31, 2020 · Service Bulletin/Repair Instructions
    Safety Recall Interim Bulletin: Peterbilt has decided that a defect, which relates to motor vehicle safety, may exist in certain Model 365, 389, 567, and 579 vehicles manufactured between April 18, 2014 and September 30, 2019 with a left-hand under hood jum…
  • 32-016 Mar 17, 2020 · Service Bulletin/Repair Instructions
    Information Only: Proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
  • 34-085 Feb 28, 2020 · Service Bulletin/Repair Instructions
    Information Only: Vehicles may have the connector seal on the wheel speed sensor incorrectly installed, which may lead to sensor corrosion.
  • 03-071 Dec 18, 2019 · Service Bulletin/Repair Instructions
    Information Only - Vehicles built with NAMUX software from 2013 to present may experience accuracy issues with the tachometer. The issue can be temporarily resolved using any one of the included procedures.
  • 01-075 Nov 6, 2019 · Service Bulletin/Repair Instructions
    Information Only: This bulletin provides guidance for repairing an air-conditioning system after internal failure of the A/C compressor.
  • 16-041 Sep 27, 2019 · Service Bulletin/Repair Instructions
    Non Safety Campaign: Peterbilt has determined that certain Model 365, 384, 386, 388, 389, 3895, 587 and 579 vehicles built between March 27, 2012 and January 20, 2019 with Flex Air suspension in a 6x2 configuration have U-bolts that may fail prematurely.
  • TIB43-062 Sep 27, 2019 · Service Bulletin/Repair Instructions
    Information Only â“ This bulletin provides information about the California Air Resources Board (CARB) Periodic Smoke Inspection Program (PSIP) and Heavy Duty Vehicle Inspection Program (HDVIP).
  • 42-056 Aug 28, 2019 · Service Bulletin/Repair Instructions
    Fix-As-Fail -“ Composite fittings used in the cooling system may crack, resulting in coolant leaks. Brass fittings are available to replace the composite fittings.
  • 42-058 Aug 23, 2019 · Service Bulletin/Repair Instructions
    Fix-As-Fail: Two separate causes have been identified as root cause of intermittent low coolant indicator illumination.
  • 34-066 Jun 10, 2019 · Service Bulletin/Repair Instructions
    Information Only - Quick Reference Guide for Electric harness damage repairs.
  • 03-070 Jun 10, 2019 · Service Bulletin/Repair Instructions
    Fix as Fail: Vehicles built 11/30/15 to 7/18/16 may display an error message in the Service Advised display after updating CECU software.
  • 34-077 Apr 8, 2019 · Service Bulletin/Repair Instructions
    Information Only: Proper instructions for closure of power distribution box cover to prevent corrosion.
  • 13-049 Jan 4, 2019 · Service Bulletin/Repair Instructions
    Information: Bendix ACOM Software version 6.16.5.0 for diagnostics may introduce an unrecoverable error. Notice to dealers to replace this version with older software version until Bendix introduces new version.
  • 03-064 Jul 23, 2018 · Service Bulletin/Repair Instructions
    Information - Recommended Practices for Updating ESA Software
  • 26-031 Jul 6, 2018 · Service Bulletin/Repair Instructions
    Non-Safety Campaign - Chassis with Eaton Manual or Ultrashift transmissions may experience loosening of the bellhousing bolts.
  • 7-17 Jan 22, 2018 · Service Bulletin/Repair Instructions
    Fix-As-Fail ? There is an updated plug to fix leaking steer axle hubcaps.
  • 10161 Feb 20, 2017 · Service Bulletin/Repair Instructions
    FIX-AS-NEEDED - SMARTNAV SOFTWARE UPDATE IS AVAILABLE FOR IMPROVEMENTS TO IN-CALL AUDIO, RADIO SETTINGS AND WHEEL SEEK FUNCTIONALITY.
  • 16-16 Oct 20, 2016 · Service Bulletin/Repair Instructions
    FIX-AS-FAIL: UPDATED PROCEDURE FOR MODELS WITH ENGINE-OVERSPEED WARNING BROUGHT TO DEALERSHIP.
Source: NHTSA manufacturer communications files.
About service bulletins