AutoStatsIQ
Data through Oct 2026
Model year

2025 Peterbilt 389

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (2)Complaints (0)Investigations (0)Bulletins (24)
Recall campaigns covering this model year2267k vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2025 Peterbilt 389 by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2025 Peterbilt 389

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2025 Peterbilt 389
CampaignFiledSubjectComponentVehiclesRemedy
24V-915Dec 9, 2024Electrical noise and low signal to the power line carrier may cause the ECU to incorrectly process commands or stop functioningElectrical system220,764Software update
24V-044Jan 25, 2024Steering gear assemblies may have been assembled incorrectly with fewer recirculating balls than are required, which may result in a loss of…Steering45,887Part replacement
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2025 Peterbilt 389

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    NHTSA has not opened an investigation on this model year

    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    24 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • P001 Sep 11, 2026 · Service Bulletin/Repair Instructions
      "Kenworth: Dealers should check the chassis list and SIR weekly for VIN changes. 2 chassis added to the chassis list. Peterbilt: Dealers should check the chassis list and SIR weekly for VIN changes. 10 chassis added to the chassis list."
    • E343 Sep 5, 2026 · Service Bulletin/Repair Instructions
      An exhaust manifold slip joint seal kit is now available for EPA 2017-2024 PACCAR MX-13 engines.
    • 24KWC/24PBC Aug 13, 2026 · Service Bulletin/Repair Instructions
      Updated Sheppard Steering Gear Classification Tool link in Inspection Procedure
    • 24KWL/PBL Aug 13, 2026 · Service Bulletin/Repair Instructions
      The verbiage in the Introduction section has been updated.
    • 43-088 Aug 13, 2026 · Service Bulletin/Repair Instructions
      The procedure has been updated to include additional steps for verifying the software level on the vehicle electronic control unit (VECU2) and digital display (DD). Steps have also been added to the PACCAR Common Rail Injection 2 (PCI2) software verification.
    • 43-088 Jul 21, 2026 · Service Bulletin/Repair Instructions
      This optional software update is now available for chassis equipped with EMY 2021B-2023 PACCAR MX-11 and MX-13 engines. This update provides customers with additional time to service their trucks before a DEF-related derate occurs. The software is being off…
    • E318 Jul 10, 2026 · Service Bulletin/Repair Instructions
      The Condition, Chassis Affected, Service Action, Warranty, and Procedure sections have been updated to include the latest prognostics bulletin verbiage. The Warranty section has also been updated to include Peterbilt specific SRT codes for filing cross-divi…
    • 43-088 Jul 7, 2026 · Service Bulletin/Repair Instructions
      "The software is not yet available. The bulletin will be updated when more information is available."
    • 43-088 Jun 29, 2026 · Service Bulletin/Repair Instructions
      "An optional software update will be available on 07/06/2026 for chassis equipped with EMY 2021B-2023PACCAR MX-11 and MX-13 engines. This update provides customers with additional time to service theirtrucks before a DEF-related derate occurs. The software …
    • 43-080 Jun 3, 2026 · Service Bulletin/Repair Instructions
      "KW: A new recommended repair has been added to verify the software level and close the campaign in SIR.The repair procedure has been updated with additional note boxes for clear instructions. PB: The repair procedure has been updated with additional note …
    • 43-087 May 5, 2026 · Service Bulletin/Repair Instructions
      (KW) Certain T680 / T800 / T880 / W900 / W990 have updated GHG labels available for order and installation.
    • 43-087 Apr 4, 2026 · Emissions
      EMY21-25 GHG Label Replacement (KW) Certain T680 / T800 / T880 / W900 / W990 have updated GHG labels available for order and installation. (PB) Certain Model 367 / 389 / 567 / 579 / 589 have updated GHG labels available for order and installation.
    • 43-087 Apr 28, 2026 · Service Bulletin/Repair Instructions
      (KW) Certain T680 / T800 / T880 / W900 / W990 have updated GHG labels available for order and installation. (PB) Certain Model 367 / 389 / 567 / 579 / 589 have updated GHG labels available for order and installation.
    • E338 Apr 30, 2026 · Service Campaign
      Certain EPA21 PACCAR MX engines are equipped with PHINIA fuel injectors that do not meet PHINIA’s manufacturing specifications.
    • E326 Apr 1, 2026 · Emissions
      EPA17-24 MX Fuel Injector Connector - This bulletin has been revised to include all EPA17-24 and CARB24 PACCAR MX engines.
    • 45-070 Jan 31, 2026 · Service Bulletin/Repair Instructions
      Procedure pictures updated for clarity. When troubleshooting Cummins X15 fault codes 555 or 556, follow this additional testing, inspection, and documentation procedure to help identify the root cause of dusted engines. This is not a stand-alone process bu…
    • CE033 Jul 3, 2025 · Warranty Program/Extension
      32 fuel injector part numbers (16 for MX-11 and 16 for MX-13) have been added to this warranty policy.
    • E318 Jun 7, 2025 · Service Bulletin/Repair Instructions
      Newly designed fuel injectors are available for EPA2021 compliant PACCAR MX-series engines to optimize engine performance. Injectors must be replaced as a full set (6 injectors) and associated software must be updated at the same time.
    • 43-080 PB Mar 26, 2025 · Service Campaign
      As of 03/25/2025, this campaign has resumed. Software updates are now available to complete this campaign.
    • E327 Feb 27, 2025 · Emissions
      "Vehicles equipped with PACCAR MX engines with Engine Software Version NA202 or NA206 may display a dash STOP lamp incorrectly. PCI-2 software on these chassis must be reverted from NA202 to NA201 (Pack 2 injectors) or from NA206 to NA191 (Pack 1 injectors…
    • 24PBL Jan 10, 2025 · Service Bulletin/Repair Instructions
      Safety Recall Updated software and procedures are now available. Certain Vehicle Model Year 2021-2025 Peterbilt chassis configured for trailer towing require a software update for the Bendix EC80 ABS ECU. Software update procedures for certain Battery-Elect…
    • E290 Sep 24, 2024 · Service Bulletin/Repair Instructions
      FIX-AS-FAIL Updated to include EPA2024 compliant engines. Fuel Filters must be changed before first cleaning. EPA2021 injector cleaning is referenced in RMI for certain injector faults. Complete the procedures in E290. Discard any previous versions of E2…
    • 27-010 Sep 19, 2024 · Service Bulletin/Repair Instructions
      Fix As Fail Approximately 150 chassis built with an Allison 6th Gen 4500 series 6-speed transmission were assembled with the incorrect transmission harness. A procedure to re-pin transmission harness has been developed. Fix-as-Fail start date is 09/18/2024.
    • 15-031 Mar 6, 2024 · Service Bulletin/Repair Instructions
      This Bulletin contains parts ordering and replacement procedures for Steering Gears identified as SUSPECT under 24PBC ONLY. Steering Gears repaired under this bulletin MUST be entered into the Serial Number Tracking Form for 24PBC.
    Source: NHTSA manufacturer communications files.
    About service bulletins