Complaints over time
Complaints about the 2017 Polaris RZR peaked in 2017, with 2 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Polaris RZR
Other, gasoline, built in Mexico. Owner complaints on file from Sep 26, 2017 to Jun 21, 2023.
Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints73.5 times the median 2017 other
Severity index57.12017 others average 7.5
First 24 months2Complaints in its first two years
Components
43% of complaints about the 2017 Polaris RZR name engine and cooling
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
No recall campaign lists the 2017 Polaris RZR
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Polaris RZR
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
7 complaints on file, page 1 of 1.
- Filed Jun 21, 2023Failure Apr 16, 2023Wilsall, MTUnknown or otherFire
While riding my RZR, with my son. my drive belt broke, when I walked up a rise in the road to see if my son was coming back, I turned and my RZR was on fire. Polaris will take no responsibility for a defective product and I was lucky no one was seriously injured and no other property was damaged. I talked to Polaris since my RZR was the same model number as the recalled models, but they said the VIN wasn't included. Polaris said there were no changes made between my VIN and the recalled models. I believe these should be included because there are factory defects that could severely injured and kill!
NHTSA complaint 11528036 - Filed Oct 31, 2022Failure Oct 28, 20225,000 milesNew Blaine, AREngineFire
The contact owns a 2017 Polaris RZR. The contact stated while driving approximately 25 mph when the contact noticed heat coming from over their right shoulder. The contact noticed flames coming approximately 2 feet from the engine compartment. The contact came to a stop and turned off the engine. As a result, the flame reduced in size. The contact began to put out spot fires themselves. The fire department showed however the vehicle had completely burned. There was a fire report filed and no inquiries. The vehicle was deemed totaled. The contact had contacted the manufacturer but had not spoken with a case worker. The approximate failure mileage was 5,000.
NHTSA complaint 11491575 - Filed Dec 6, 2021Failure Dec 5, 2021Rialto, CAUnknown or other
Frame is breaking in the rear at the sway bar mounting area of the frame.
NHTSA complaint 11442763 - Filed Dec 28, 2018Failure Dec 1, 20185 milesMenifee, CAService brakesFire
OUR BRAKES LOCKED UP AND OUR POLARIS RZR CAUGHT FIRE
NHTSA complaint 11163885 - Filed Sep 1, 2018Failure Sep 1, 20188,000 milesSedona, AZEngine
WE HAVE 3 OR MORE OF THESE POLARIS VEHICLES THAT ARE STALLING. THE DEALER CAN NOT FIGURE IT OUT AND POLARIS REFUSES TO HELP US FROM THE CEO DOWN. THIS IS A HUGE SAFETY HAZARD SINCE HERE IN ARIZONA THEY ARE ON THE HIGHWAY AND WHEN STALLED WE ALMOST HAD SOMEONE KILLED. WE HAVE AT LEAST 3 THAT ARE DOING THIS AND AFTER REPLACING ALMOST EVERYTHING THEY STILL DO IT WITH NO AVENUE FOR HELP WE ARE TURNING TO YOU. THE VEHICLES STALL WHEN ON THE CITY AND STATE HIGHWAYS. SOME ONE OR MULTIPLE PEOPLE ARE GOING TO BE KILLED FROM THIS AND THE COMPANY DOES NOT SEEM TO CARE.
NHTSA complaint 11123964 - Filed Oct 4, 2017Failure Sep 29, 2017300 milesRoyse City, TXEngineFire
TL* THE CONTACT OWNS A 2017 POLARIS RZR. WHILE DRIVING 30 MPH, THE CONTACT HEARD A LOUD NOISE COMING FROM THE FRONT MOTOR. THE CONTACT PULLED THE VEHICLE OVER IN THE MIDDLE OF A FIELD, EXITED THE VEHICLE, AND THE MOTOR CAUGHT ON FIRE. THE FAILURE OCCURRED WITHOUT WARNING. THE CONTACT POURED WATER TO STOP THE FIRE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC (XTREME TOYZ OF ROCKWALL, 3920 I-30, ROCKWALL, TX 75032) WHERE IT WAS DIAGNOSED THAT THE ENTIRE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 300. THE VIN WAS NOT AVAILABLE.
NHTSA complaint 11031779 - Filed Sep 26, 2017Failure May 29, 2017Villard, MNSeat belts
DUE TO THE LOCATIONS, THE SEATBELT RECOIL JAMS UP. MAKING THE SEATBELT UNUSABLE. THIS CAN HAPPEN WHEN YOUR DRIVING OR PARKED. IT EFFECTS THE ENTIRE PRODUCT LINE OF SIDE-BY-SIDES & ACE ATV'S. POLARIS HAS BEEN NOTIFIED & DENIES THE PROBLEM. THE VIN# I GAVE YOU IS OFF A BRAND NEW MODEL AT A POLARIS DEALERSHIP.
NHTSA complaint 11030067
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
4 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- G-16-11-01 Nov 1, 2016 · Service Bulletin/Repair Instructions
Polaris has released Team Tip G-16-10-01 to inform dealers that Polaris Mobile Digital Wrench (PMDW) version 3.28 or later requires dealers to enter a valid 10-digit Digital Wrench serial number to operate the app. The serial number requirement has been add… - G-15-12-01 R02 Jan 15, 2016 · Service Bulletin/Repair Instructions
PCDX is an online and mobile interface for providing a consistent dealer setup and customer delivery experience. The interface walks the dealer and the customer through a standardized online form that includes the PDI (pre-delivery inspection), general warn… - G-15-12-01 R01 Dec 10, 2015 · Service Bulletin/Repair Instructions
This Team Tip is being released to dealers to provide information regarding the required transition to online PCDX and PCDX training. - SAF-16-01 Aug 16, 2016 · Service Bulletin/Repair Instructions
A STOP RIDE MEANS THE CONSUMER MUST NOT OPERATE THEIR VEHICLE UNTIL THE REPAIR IS COMPLETE. We have been made aware that some dealers are incorrectly communicating the importance of STOP RIDE communications.
Source: NHTSA manufacturer communications files.