Van, gasoline, FWD/Front-Wheel Drive, built in Mexico. Owner complaints on file from Mar 22, 2017 to Sep 28, 2023.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
23 complaints on file, page 1 of 2.
The contact owns a 2015 Ram Promaster 2500. The contact stated that while his client was driving at an undisclosed speed, the vehicle was shudder abnormally, prompting him to pull over to the shoulder of the roadway. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who determined that the fan bearings were damaged, allowing the fan to move back and forth freely. The vehicle was not repaired. After investigating the failure, the contact related it to NHTSA Campaign Number: 19V818000 (Equipment, Engine and Engine Cooling) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint 11547146The contact owns a 2015 Ram 2500. The contact stated while driving approximately 35-40 MPH, the accelerator pedal was depressed; however, the vehicle failed to respond. An unknown warning light was illuminated. The contact then turned around and returned to his residence. The contact stated upon parking and turning off the vehicle, the cooling fan remained engaged. An independent mechanic arrived at the residence the next day and diagnosed that there was a wiring failure and the power control module had failed. The dealer was notified of the failure and advised the contact to take the vehicle in for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to NHTSA. The failure mileage was approximately 92,900.
NHTSA complaint 11463867IN 2018 WE HAD A MAJOR RADIATOR PROBLEM, FAN, FLUID, HOSES ALL BLEW ALL OVER A CUSTOMERS DRIVEWAY. THIS WAS THE FINAL STRAW AFTER BEING STRANDED AND TOWED SEVERAL TIMES TO THE DEALERSHIP WITH ONLY 26K MILES ON THE TRUCK. FINALLY, RAISED ENOUGH FIGHT AND CALLED CHRYSLER/DODGE AND THEY OPENED A CASE AND FIXED PROBLEM. HERE WE ARE IN EARLY 2021 AND PROBLEM IS HAPPENING AGAIN, FAN NOT WORKING, HOSES BLOWING, LOSING FLUID, OVERHEATING.... THE VB-2 RECALL IS OUT THERE BUT MY TRUCK VIN IS NOT INCLUDED, HOWEVER, THE EXACT PART AND PROBLEM IS IN THE VEHICLE, NOT ONCE BUT TWICE. RECALL WAS NOT RECOGNIZED UNTIL NOV 2019. TRUCK HAS MAJOR TRANS PROBLEMS AT 20K, THAT A RECALL HAS BEEN ISSUED FOR, PLUS ALL OF THE RADIATOR PROBLEMS AND NOT SURE HOW TO GET ADDRESSED UNDER THE VB-2 RECALL. ALL DOCUMENTATION IS WITH ONE DEALERSHIP AND THE TRUCK IS THERE RIGHT NOW BECAUSE OF ANOTHER BLOWN HOSE AND FAN NOT WORKING AND OVERHEATING.
NHTSA complaint 11408149SAW ONLINE SHOWS THERE A RECALL ON THE TRANSMISSION ON MODEL 2014-2015. MY VAN HAS THE SAME ISSUE ON THE TRANSMISSION. ITS DEFENDTLY QUALIFY. BUT BASE ON MY VIN NUMBER ITS NOT QUALIFY. STILL PARK INFRONT OF MY HOUSE, SOMETHING IS GONE WRONG. CHECKED WITH A MECHANIC. THEY MENTIONED THAT THERE SHOULD BE A RECALL ON MY VAN. NHTSA CAMPAIGN NUMBER IS 16V529000.
NHTSA complaint 11406750PURCHASED A NEW 2015 PROMASTER 2500 IN 2015 AND EXPERIENCE ENGINE PROBLEMS AFTER 2 YEARS. IN 2020 FUEL INJECTION AND ENGINE COOLER FAN ISSUES. EACH TIME THE LIGHT BULBS (HEADLIGHTS) ARE CHANGED THEY GO OUT WITHIN A FEW MONTHS. I'M SCHEDULED FOR A FEW RECALLS AND WAITING FOR THE PARTS TO COME IN FOR THE ENGINE COOLER FAN AND THE SHIFT CABLE. I WOULD NEVER BUY A DODGE RAM TRUCK AGAIN.
NHTSA complaint 11406092WHEN DRIVING ON THE HIGHWAY THE TRANSMISSION DO UNEXPECTEDLY SHIFT TO NEUTRAL AND ALSO WHEN APPROACHING TO STOP LIGHT IT STARTS JUMPING THE SPEED AND THE TRANSMISSION DOESN'T GET NEUTRAL WHEN PRESS THE STOP PEDAL IT KEEP MOVING, ALSO HAPPENS WITH REVERSE
NHTSA complaint 11387086TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. THE CONTACT STATED THAT WHEN THE VEHICLE TURNED OFF, THE ENGINE COOLING FAN REMAINED ON FOR FIFTEEN SECONDS AND THEN SHUT OFF. THE CONTACT MENTION AN ODOR OF ANTIFREEZE EMITTED THROUGH THE VENT WHEN THE AIR CONDITION WAS RUNNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V818000 (ENGINE AND ENGINE COOLING, EQUIPMENT) AND TOOK THE VEHICLE TO SPITZER CHRYSLER DODGE JEEP RAM OF HOMESTEAD DEALER, (30101 S DIXIE HWY, HOMESTEAD, FL 33032, (786) 650-3104) WHERE IT WAS REJECTED TO BE SERVICE DUE TO THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
NHTSA complaint 11299466TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. UPON STARTING THE VEHICLE, IT MADE AN ABNORMAL NOISE AND FAILED TO START. THE VEHICLE WAS TOWED TO CARSON DODGE CHRYSLER JEEP RAM (3059 S CARSON ST, CARSON CITY, NV 89701) AND WAS REPAIRED. AFTERWARDS, THE DEALER TEST DROVE THE VEHICLE AND DISCOVERED ANOTHER UNKNOWN DEFECT. AFTER THE PART FOR THE DEFECT ARRIVED AND THE VEHICLE WAS TEST DRIVEN AGAIN, ANOTHER UNKNOWN PART FAILED ON THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 86,423.
NHTSA complaint 11296673AFTER AN EXTENDED PERIOD OF TIME, THE HEADLIGHT ASSEMBLY BECOMES DESTROYED FROM THE CONSTANT BURNING OF THE VEHICLE DAYTIME RUNNING LIGHTS. THIS ISSUE ON THIS MODEL VEHICLE REQUIRES THE ASSEMBLY TO BE REPLACED WITHIN 25,000 MILES FROM THE LAST INSTALLATION.
NHTSA complaint 11292329BUYER BEWARE I NEVER BEEN TREATED SO BADLY, THIS DEALERSHIP IS THE WORST WHEN I WENT TO PICK UP ONE OF MY VANS THERE WAS 2 OF THEM IN THE SERVICE DEPT AND I WAS TOLD THAT I WAS ABLE TO COME TO PICK ONE UP AND THIS TIME I WAS SO LUCKY TO GET A RENTAL AND WAS TOLD THAT THEY WERE TAKING THE RENTAL BACK WHEN I ARRIVED EVEN THOUGH THE STILL HAD 1 OF MY OTHER VANS AND THE SERVICE MANAGER HE SAID THAT I COULD COME INTO PICK UP ONE OF THE VANS AND TOLD ME TO BRING THE RENTAL IN SO THEY CAN TRANSFER THE PAPERWORK OVER TO THE OTHER VAN, SO WHEN I GET THERE HE WAS GONE FOR THE DAY AND HAD TO DEAL WITH THE CASHIER BECAUSE IT WAS 630PM, I WAS NOT PREPARED TO RETURN TH RENTAL IT WAS FULL OF TOOLS NOT CLEANED OR I DIDN'TGET A CHANCE TO FILL THE GAS TANK SO I ASKED TO GO FILL THE GAS TANK AT THE GAS STATION THAT WAS NOT EVEN A HALF A BLOCK AWAY YOU COULD SEE FROM THE DEALERSHIP, THEY SAID NO WE WILL CHARGE YOU $5.15 A GALLON. I WAS CHARGED $550 FOR THAT RENTAL. THEY WOULDN'T LET ME EVEN LOOK AT THE VAN UNTIL I PAID THE $550 AND I HAD TO PAY THE DEDUCTIBLE FOR THE VAN THAT WAS STILL IN THE SERVICE DEPARTMENT NOT FINISHED BEFORE THEY WOULD LET ME SEE IF ALL THE REPAIRS WERE DONE. SO I PAID AND THEN THE VAN HAD NO HEADLIGHTS SO SHE HAD SALESMEN LOOK AT IT AND HE HIT THE HEADLIGHTS AND ONE CAME ON AND OFF THE OTHER ONE WAS STILL OUT SO THEY TOLD ME TO DRIVE WITH THE BRIGHTS ON 2 NEW HEADLIGHT ASSEMBLIES. THEN THE VAN WAS STILL LEAKING COOLANT. I ASKED IF SOMEONE COULD AT LEAST REPLACE THE HEADLIGHT BULBS AND THEY SAID THAT NOT ONE PERSON HERE CAN DO THAT? I SAID THIS VAN IS NOT EVEN SAFE TO DRIVE ITS DARK OUT WHAT IF THE HEADLIGHTS GO OUT ALL TOGETHER AND I GET IN AN ACCIDENT AND HURT SOMEONE OR MYSELF? THEY SAID YOU CAN LEAVE IT BUT I CANT PROMISE YOU ANYTHING OR WHEN THEY WILL BE ABLE TO GET TO IT. THEY REPLIED THE SERVICE DEPARTMENT WILL ADDRESS THAT WHEN IT HAPPENS
NHTSA complaint 11291540THE ENGINE NEEDS TO GET REPLACED. IT BLEW THE GASKETS. HEADLIGHTS STOPPED WORKING. I TOOK IT TO THE DEALER AND WAS TOLD IT WAS THE BULBS. BULBS WERE SWITCHED OUT AND THEY STILL DIDN'T WORK. SOMETIMES I HAVE TO TURN THE TRUCK OFF THEN ON AGAIN IN ORDER TO GET THE TRANSMISSION TO PROPERLY WORK.
NHTSA complaint 112770362015 RAM PROMASTER DIESEL 2500 WITH 72000 MILES. VEHICLE WAS IN EXCELLENT CONDITION, WELL MAINTAINED, WITH OIL CHANGES PER FACTORY RECOMMENDATIONS. WHILE DRIVING AT HIGHWAY SPEEDS OF 70 -75 MPH, WITHOUT WARNING THERE WAS A SUDDEN AND HARD THUD IN THE ENGINE COMPARTMENT AND THE VEHICLE BEGAN SLOWING VERY RAPIDLY, AS IF BRAKES WERE BEING APPLIED. I IMMEDIATELY PULLED OVER TO THE SIDE OF THE ROAD. AS THE VEHICLE SLOWED AND CAME TO A STOP, THERE WAS SIGNIFICANT SMOKE AND STEAM RISING FROM THE ENGINE COMPARTMENT. I WAS CONCERNED THAT THE VEHICLE WAS ON FIRE, BUT IT WAS NOT. IT SMELLED OF BURNT RADIATOR FLUID AND BURNT CLUTCH PLATES. THE VEHICLE WAS TOWED TO THE NEAREST DEALERSHIP AND THE TOW OPERATOR HAD DIFFICULTY LOADING AND UNLOADING THE VEHICLE SINCE THE ENGINE AND TRANSMISSION WERE COMPLETELY LOCKED UP AND THE DRIVETRAIN WHEELS WOULD NOT TURN. THE VEHICLE IS CURRENTLY BEING REPAIRED UNDER 100,000 MILE POWERTRAIN WARRANTEE. LUCKILY NO WAS WAS INJURED AND THERE WAS NO OTHER DAMAGES EXCEPT TO THE POWERTRAIN.
NHTSA complaint 11245363THE DRUM-STYLE PARKING BRAKE BECOMES FROZEN IN COLD WEATHER MAKING THE VEHICLE UN-DRIVEABLE UNTIL SUCH TIME AS IT IS DRIED OUT AND THE SHOES FREED. THIS HAS HAPPENED THREE TIMES SINCE PURCHASE WITH THE COMPLETE SYSTEM REPLACED ONCE UNDER WARRANTY (12/24/17), A NIGHT SPENT IN THE SHOP TO "DRY" OUT AND WILL NOW (218/19) BE GOING IN AGAIN WITH DAMAGE FOUND TO THE MECHANICAL MECHANISMS AND NEARBY BRAKING SENSORS.
NHTSA complaint 11181237LOSS OF POWER/ ACCELERATION MORE THAN 10 TIMES IN 2 DAYS. RESULTING IN HAVING TO COME TO A COMPLETE STOP IN THE MIDDLE OF THE HIGHWAY, UNABLE TO PULL OVER TO THE SHOULDER. THE VEHICLE SEEMS TO HAVE CONSTANT ISSUES WHEN THE WEATHER IS COLD. THE VEHICLE IS CURRENTLY IN THE REPAIR FACILITY FOR THESE CURRENT ISSUES.
NHTSA complaint 11179948I HAVE HAD PROBLEMS WITH MY BRAKES SENSE I GOT MY VAN, THE PADS WEAR FAST AND LEAVE BLACK DIRT ALL OVERS THE WHEELS, AND NOTHING GETS DONE ABOUT IT. THE HEADLIGHTS I HAVE HAD TO REPLACE DRIVERS AND PASSENGERS SIDE AT LEAST 4 TIMES EACH, AND THEY JUST BURNT OUT AGAIN. NOW THE REAR CARGO DOOR LATCH HANDLE JUST FELL APART AND ITS ALL MADE OF PLASTIC AND COST A LOT TO FIX, I LOOK ONLINE AND THERE SEEMS TO BE A RECALL FOR IT BUT NOT FOR MY VAN, WHY NOT? A WHILE BACK THEY DID A SOFTWARE UPDATE FOR SOMETHING AND MY MILES PER GALLON WENT FROM 16/19 TO 13/16, I ASKED THE SERVICE DEPARTMENT TO CHANGE IT BACK OR FIX MY MILEAGE AND THEY SAID THEY COULD NOT. I AM FED UP, I WANT MY VAN FIXED AT DODGE/RAM/CHRYSLER COST NOT MINE!!!!
NHTSA complaint 11083265THE LOW BEAM HEADLIGHTS KEEP BURNING OUT. NUMEROUS TIMES A YEAR.
NHTSA complaint 11072172TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. WHILE DRIVING AT APPROXIMATELY 55 MPH, THE HEADLIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TAKEN TO SEVERAL UNKNOWN DEALERS AND THE CONTACT WAS ADVISED THAT HE WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN AND FAILURE MILEAGE WERE UNKNOWN. UPDATED 08/18/17*LJ *CN
NHTSA complaint 10994936TL* THE CONTACT OWNS A 2015 RAM PROMASTER 2500. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE EXPERIENCED AN ELECTRICAL FAILURE AND THE HEADLIGHTS STOPPED WORKING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALER WAS CONTACTED AND STATED THAT, SINCE THERE WAS NO RECALL ON THE VEHICLE, THE CONTACT WOULD BE FINANCIALLY RESPONSIBLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND FORWARDED THE CALL TO NHTSA. THE FAILURE MILEAGE WAS 315,199. ...UPDATED 11/21/17 *BF *JS
NHTSA complaint 10992662COMPLAINT NUMBERS: 10967663, 10967668, 10967666 AND 10967670, WERE ALL FILED LESS THAN 24 HOURS AGO. ATTACHED IS MORE SUPPORTING DOCUMENTATION ON THE "7" ZENITH DRIVETRAIN FAILURES AND LACK OF SUPPORT FROM ZENITH DESPITE OUR REQUEST FOR SERVICE AND BEING UNDER WARRANTY. WE HAVE HAD TO PURCHASE OTHER CONVENTIONAL FUEL SHUTTLES IN ORDER TO RUN OUR OPERATION.
NHTSA complaint 10967671THE COUPLER BETWEEN THE MOTOR AND THE TRANSMISSION HAS REPEATEDLY FAILED; ALSO, THE A/C CONTINUALLY LEAKS AS THE HIGH PRESSURE HOSE FROM CONDENSOR TO COMPRESSOR IS TOO SHORT. ATTACHED IS THE PURCHASE INVOICES FROM THE MOST RECENT TWO ZENITH SHUTTLES AND OTHER SUPPORTING DOCUMENTS ON THE ZENITH DRIVETRAIN ISSUES WHICH ARE ALSO SUPPORTED IN THE OTHER TWO FILED COMPLAINTS OF #: 10967663, 66 AND 68 ZENITH HAS REFUSED TO GIVE US SUPPORT. WE ARE A COMMERCIAL OPERATOR WITH COURTESY PASSENGER SHUTTLES FOR MOVEMENT OF PEOPLE TO AND FROM OUR PARKING LOT AND TO THE SAN DIEGO AIRPORT. WE ARE A GROUND TRANSPORTATION OFF AIRPORT PARKING OPERATOR. THE SHUTTLES HAVE BROKEN DOWN TO AND FROM BASE DURING OPERATION, THE ROUTE IS 9 MILES ROUND TRIP. WE AVERAGE 150 MILES PER DAY IN A SHUTTLE. WE ARE IN STREET TRAFFIC WITH STOP LIGHTS AND HIGH CONGESTION DUE TO THE ROADWAYS AT THE AIRPORT HAVE HIGH USE. WE OPERATE 24/7 AND HAVE BEEN IN BUSINESS SINCE 1991 AND WE HAVE NEVER HAD BROKEN DRIVETRAINS OR AXLES IN OUR SHUTTLES. WE HAVE VIDEOS OF THE FLOPPY COUPLER THAT DEMONSTRATES THE ONGOING ISSUES OF THIS PART AND THE IMPACT THAT A FLOPPY COUPLER HAS ON THE SPLINES OF THE MOTOR AND GEAR BOX. THE VIDEO FILES ARE TOO BIG TO UPLOAD. THIS COMPLAINT WILL BE 3 OF 3 AS WE HAVE 3 SHUTTLES BY ZENITH THAT WERE ALL PURCHASED IN 2015. HERE IS A VIDEO LINK FROM ZENITH ON MAY 5, 2016 ON THE COUPLER: HTTPS://WWW.DROPBOX.COM/S/1KTUVG1Q7WHFNU1/OLD_VS_NEW_COUPLER%20VIDEO%20BY%20ZENITH%205-2016.MOV?DL=0 LINK PERMISSIONS FOR 'OLD_VS_NEW_COUPLER VIDEO BY ZENITH 5-2016.MOV'
NHTSA complaint 10967670Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.