Van, gasoline, FWD/Front-Wheel Drive, built in Turkey. Owner complaints on file from Aug 2, 2016 to Jan 2, 2025.
Owner complaints about this model year, by the year they were filed with NHTSA.
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 17V-824 | Dec 21, 2017 | List of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf | Equipment | 61,791 | Part replacement |
| 17V-601 | Sep 26, 2017 | These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire… | Equipment | 11,288 | Part replacement |
| 16V-253 | Apr 28, 2016 | Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights… | Electrical system | 6,422 | Part replacement |
| 16E-039 | Apr 28, 2016 | These accessory modules were sold for installation on RAM ProMaster and ProMaster City vehicles | Electrical system | 2,291 | Part replacement |
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
27 complaints on file, page 1 of 2.
The contact owns a 2015 Ram Promaster City. The contact stated while operating the vehicle, the message "Service Hill Holder" remained illuminated, and the vehicle experienced harsh driving and would not properly shift into gear. The vehicle was taken to the local dealer who reprogrammed the PCM under NHTSA Campaign Number: 16V529000 (POWER TRAIN); but the failure persisted. The contact stated that eventually,y the vehicle failed to start. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 100,000.
NHTSA complaint 11633667Engine loss power, vehicle will completely shut down as if it did not have a battery, this has happed with in the last 6 months, vehicle will restart after a few minutes, engine light will come on, engine service transmission service and hill holder service warning on dash which has been service by dealer. This is a on and off issue which is a dangerous safety hazard for driver and other vehicles.
NHTSA complaint 11462856Tcm module lost communication from the battery . Causing the car to shift to neutral at stop. Yes it was fixed in 2016 but not fixed correctly . The wires are still corroded . There was a transmission info light came on and went to limp mode
NHTSA complaint 11436257The contact owns a 2015 Ram Promaster City. The contact stated while driving 70 MPH, the contact noticed that the fuel gauge on the instrument cluster was fluctuating. The contact also noticed that the vehicle had lost motive power and felt like the transmission was neutral. The contact attempted to depress the accelerator pedal however, the vehicle failed to respond. The contact pulled over to the side of the roadway and waited for several minutes before restarting the vehicle. The vehicle restarted and the contact attempted to drive back to the residence however, the failure persisted. The vehicle was diagnosed by the local dealer and failure codes for the transmission module were retrieved. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.
NHTSA complaint 11431513The contact owns a 2015 Ram Pro Master City. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently shifted into neutral. The accelerator pedal became inoperable. The contact coasted the vehicle off the roadway. The vehicle was restarted and worked as designed. The check engine and transmission warning lights were illuminated. The local dealer was contacted and informed the contact that the transmission needed to be flushed. The vehicle was not diagnosed nor repaired. The contact stated that the failure was like NHTSA campaign number: 16V529000 (Power Train) however, the Vin was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 125,000.
NHTSA complaint 11426700CREAKY SUSPENSION. DEALER DIAGNOSIS: CAUSED BY FAULTY SWAY BAR END LINKS.
NHTSA complaint 11349900I PURCHASED VEHICLE USED ON 2/14/2018. CARFAX STATED NO OUTSTANDING RECALLS. AFTER ABOUT ONE YEAR, VERY OCCASIONALLY, WHEN SHIFTING FROM PARK TO DRIVE, THE GEAR WOULD NOT ENGAGE UNTIL THE PROCESS WAS REPEATED. JUST RECENTLY, WHILE HIGHWAY DRIVING, BOTH "SERVICE ENGINE" AND "TRANSMISSION" WARNING LIGHTS APPEARED ON THE DASH. THIS WAS FOLLOWED BY A NEAR TOTAL LOSS OF POWER AND AN OCCASIONAL STALL. THIS OBVIOUSLY CREATED A DANGEROUS SAFETY HAZARD FOR ME AND THE OTHER DRIVERS IN MY AREA. I TOOK THE VEHICLE TO THE LOCAL RAM DEALERSHIP (PEACOCK - BLUFFTON, SC) AND (AFTER 5 DAYS) WAS TOLD I NEEDED A NEW "TRANSAXLE RANGE SENSOR WIRING HARNESS" ($700. +/-) AND A POWERTRAIN SOFTWARE UPDATE (WARRANTY). SOME RESEARCH REVEALED A RECALL BY FIAT-CHRYSLER (8/2016) FOR THE WIRING HARNESS - S55 / NHTSA 16V-529. ACCORDING TO THE DEALER, FIAT-CHRYSLER WILL ONLY HONOR THIS RECALL FOR A PERIOD OF 2 YEARS FROM DATE OF ISSUE. FURTHER RESEARCH REVEALED THAT NHTSA REQUIRES RECALLS BE HONORED FOR A "REASONABLE" AMOUNT OF TIME, SUGGESTING THAT 10 YEARS IS "REASONABLE". THIS IS DAY #8 AS THE VEHICLE REMAINS IN A BAY AT THE DEALERSHIP. I AM LOOKING FROM SOME GUIDANCE ON HOW TO PROCEED.
NHTSA complaint 11321463VEHICLE WAS JUS IDLING IN PARK I SMELLED LIKE SOMETHING WAS BURNING FEW DAYS LATER VEHICLE RAN HOT AND FAN NO LONGER WORKS
NHTSA complaint 11300206A COVER ON THE TRANSAXLE, AT THE FRONT OF THE ENGINE, WAS DISCOVERED, BY A DEALERSHIP WHILE PERFORMING A RECALL REPAIR OF THE COOLING FAN, TO HAVE A HOLE IN IT AND WAS LEAKING FLUID. IT WAS DISCOVERED IN THE DEALERSHIP'S SHOP. NOW BEING REPAIRED BY A LOCAL REPAIR SHOP.
NHTSA complaint 11268918DRIVING DOWN THE ROAD AT 30MPH THE CHECK ENGINE LIGHT CAME ON AGAIN 1 WEEK AFTER DEALER FIXED THE TRANSMISSION VALVE BODY AND SENSOR. THIS IS AN ON GOING ISSUE SINCE JUNE OF THIS YEAR. CAR HAS BEEN REPAIRED 4 TIMES AND STILL HAVING ISSUES. WHEN THE LIGHT COMES ON THE CAR LOSES POWER. WHEN GAS PEDAL IS PRESSED THERE IS NO RESPONSE. THE RPM MATCHES THE SPEED
NHTSA complaint 11252348SPEEDOMETER, TACHOMETER NOT VISIBLE WHEN DRIVING DURING DAYLIGHT HOURS. HAVE ADJUSTED TO MAXIMUM BRIGHTNESS AND STILL CANNOT VISUALIZE WHILE DRIVING. MULTIPLE OTHER COMPLAINS OF SAME PROBLEM ON DODGE FORUM. COMPANY MAKING NO ATTEMPT TO CORRECT DEALERSHIP UNSYMPATHETIC. POOR ENGINEERING, IN MY OPINION AND VERY DANGEROUS
NHTSA complaint 11234565CAR WAS HESITATING WHEN STARTING FROM A STOP. ONCE IN A WHILE THE CAR WOULD JERK BACK OR FORWARD. WHILE DRIVING THE CHECK ENGINE LIGHT CAME ON AND I LOST POWER. THE CAR WOULD ONLY GO ABOUT 5 MPH. BROUGHT BACK TO DEALER WHERE HE CHECKED THE LIGHT CODE AND CAME BACK AS TRANSMISSION SENSOR ISSUE. DEALER RESET THE CODE AND I WAS OK FOR A WEEK. CODE CAME BACK ON WHILE DRIVING. BROUGHT BACK TO DEALER AND THEY SAID THEY WOULD UPDATE THE SOFTWARE. AFTER ABOUT A WEEK THE CODE CAME BACK AGAIN. THIS TIME THEY GAVE IT TO ANOTHER DEALER TO LOOK AT AND THEY FOUND THAT IT WAS A BAD VALVE BODY IN THE TRANSMISSION. I HAVE BEEN WITHOUT THE CAR FOR A MONTH NOW AS THEY WAIT FOR THE BACK ORDERED PART. ALL TIMES THE LIGHT CAME ON I WAS ON A STREET OR ROUTE DOING UNDER 50 WHILE DRIVING FORWARD
NHTSA complaint 11233237VAN STOP RUNNING WITH NO WARNING WHILE DRIVING DOWN THE ROAD. PULL OVER AND CHECK BATTERY CONNECTION, WIGGLE WIRE, RETURN TO VAN AND IT RESTARTS. THIS HAS OCCURRED MORE THAN 6 TIMES IN THE LAST 2 WEEKS. I AFRAID TO GET ON THE EXPRESS WAY.
NHTSA complaint 11182408ON 4 JANUARY 2016 I BOUGHT FROM THE DEALER TOWBIN DODGE HENDERSON NEVADA CAR BRAND PROMASTER CITY 2015, FOR THE FIRST YEAR THE CAR WAS EFFICIENT, AFTER ALMOST A YEAR THE CAR STARTED TO HAVE VIBRATION, I REPORTED TO THE DEALER, THE FIRST TIME THE ENGINE WAS REPLACED, THE SECOND TIME THE BATTERIES, IN TOTAL, THE CAR WAS AT THE DEALER SEVEN TIMES IN TWO YEARS, I CONTACTED CUSTOMER CARE, THEY WERE SUPPOSED TO DEAL WITH THIS MATTER, BUT ALMOST EVERY DAY I WAS TOLD THAT SOMEONE WILL CALL ME THE NEXT DAY BUT OF COURSE, NO ONE CALLED, NOW I FOUND OUT MY CASE THE SECOND DEPARTMENT, LEGAL DEPARTMENT DID, BUT NO ONE CALLED ME, JUST DOES NOT COUNT WITH THE CLIENT, I FEEL DISCRIMINATED, JANUARY 2, 2019, THE WARRANTY IS GONE, THE CAR IS NOT WORKING, NOW TO REMOVE THE PROBLEM I WILL HAVE TO PAY FOR IT, I DO NOT UNDERSTAND HOW IT CAN BE THE DEALER OR THE MANUFACTURER, WHO DOES NOT LIKE THIS CAR ANYMORE BECAUSE HE / SHE SHOULD ALREADY HAVE MORE PROBLEMS, NOT TO MENTION SERVI CU DEALER IS A TOTAL MISTAKE, THEY CAN NOT DO BASIC SERVICUM ON WHAT I HAVE DOCUMENTS SO I CAN FIND THE PROBLEM, I DO NOT KNOW WHO TO TURN TO, EVEN LEMON LAW DEALT WITH THIS MATTER AS IF IT WAS NOT IMPORTANT, TO LIE DOWN $ 4000 AND SIGN AN AGREMENT IN WHICH I SAY I WILL NOT HAVE ANY DEVIATIONS TO THE MANUFACTURER, GENERALLY SPEAKING I SOLD A CAR THAT CAN NOT FIX AND WASH THE HANDS
NHTSA complaint 11166404VAN LOSES ELECTRICAL POWER WHEN DRIVEN AND STALLS. THIS IS WHILE DRIVING ON A CITY STREET GO STRAIGHT ON THE ROAD. THIS IS A OFF AND ON ISSUE WITH THIS VEHICLE. IT HAS BEEN TO THE MAINTENANCE SHOP WHO COULD FIND ANYTHING NOR CODES. SUGGESTED WE TAKE IT TO A DEALER, THEY TELL US THE SAME THING. NO CODES AND IT DROVE FINE WITH NO ISSUES. WELL, I HAVE HAD TWO DIFFERENT EMPLOYEES DRIVING IT AND IT HAS DONE THE SAME THING A TOTAL OF FOUR TIMES. IT IS A POWER ISSUE AS THE CLOCK/RADIO RESETS EACH TIME IT HAPPENS! DEALERSHIP HAS ONLY DROVE IT FOR 10 MINUTES. IT HAS STALLED AFTER WE'VE USED IT 4-5 HOURS IN THE DAY.
NHTSA complaint 11139419ENGINE WONT CRANK OVER WHEN TURNING IGNITION SWITCH. PARTS ARE ON BACK ORDER. HAVE BEEN WAITING FOR 3 WEEKS AND STILL NO PARTS. WAS INFORMED THERE ARE OVER 300 ON BACK ORDER.
NHTSA complaint 11102826EXPERIENCES DANGEROUS STALLING AND LOSS OF ELECTRICAL POWER TO ENGINE DURING DRIVING. THIS CAN CAUSE A SERIOUS ACCIDENT. THIS IS SPECIFICALLY A SYMPTOM OF ONE OF THE MANY RECALLS SUPPOSEDLY PERFORMED ON THIS VEHICLE ALREADY. I BELIEVE THE RECALL REPAIR PREVIOUSLY WAS NOT COMPLETED PROPERLY BECAUSE I HAVE EXPERIENCED THIS 10 TIMES IN THE PAST TWO WEEKS.
NHTSA complaint 11082390TL* THE CONTACT OWNS A 2015 RAM PROMASTER CITY. THE CONTACT STATED THAT THE TRANSMISSION GEAR SHIFTED FROM DRIVE OR REVERSE TO NEUTRAL, AND LOCKED INTO NEUTRAL SEVERAL TIMES. THE DEALER AND MANUFACTURER INDICATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN). THE DEALER (COLONIAL DODGE CHRYSLER JEEP, 24 COOLIDGE ST, HUDSON, MA 01749, (978) 568-8000) WAS UNABLE TO PROVIDE AN APPOINTMENT FOR A DIAGNOSTIC TEST IN A REASONABLE TIME FRAME. THE VEHICLE WAS DROPPED OFF AND THE DEALER INDICATED THAT THEY MAY BE ABLE TO SCHEDULE A DIAGNOSTIC TEST ON JANUARY 4, 2018. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint 11056910RADIATOR FAN 68360299AA FAIL AND THE WARRANTY DOESN'T COVER MY VEHICLE HAS ONLY 42 K MILES AND I SEE A LOT OF COMPLAINS ON THE INTERNET MY VEHICULAR LE WAS RUNNING WHEN THIS HAPPEN
NHTSA complaint 11053974HAD VEHICLE SERVICED FOR A COOLING FAN RELAY AFTER VEHICLE DISPLAYED A P0481 TROUBLE CODE. DEALER SERVICED AND REPLACED FAN RELAY. VEHICLE OVERHEATED APPROXIMATELY 100 MILES LATER DUE TO A DEFECTIVE COOLING FAN. THE FAN MELTED AND SMOKED AND CAUSED THE VEHICLE'S TEMPERATURE TO RISE RAPIDLY. DEALER INFORMED ME THAT THE PART WAS ON NATIONAL BACKORDER AND THAT 3,000 VEHICLES ARE CURRENTLY WAITING TO BE SERVICED WITH THIS PARTICULAR PART DUE TO IT'S HIGH RATE OF FAILURE. ESTIMATED REPAIR TIME OF 2 MONTHS. STILL WAITING FOR PART TO GET DELIVERED. THE PRESENCE OF SMOKE UNDER THE HOOD AND UNUSUALLY HIGH DEMAND FOR REPAIR INDICATES TO ME THAT CLEARLY THIS SHOULD BE A RECALL.
NHTSA complaint 11020429Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.