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Model year

2020 Ram Promaster City

Minivan, gasoline, FWD/Front-Wheel Drive, built in Turkey. Owner complaints on file from Jun 15, 2022 to Jun 15, 2022.

Recall campaigns covering this model year224k vehicles or units across those campaigns
Owner complaints1Below the median 2020 minivan
Severity index0.02020 minivans average 4.2
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2020 Ram Promaster City peaked in 2022, with 1 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.250.50.751202212023202420252026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

100% of complaints about the 2020 Ram Promaster City name structure

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Structure
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2020 Ram Promaster City

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2020 Ram Promaster City
CampaignFiledSubjectComponentVehiclesRemedy
21V-728Sep 21, 2021If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failureLighting23,853Software update
21V-147Mar 9, 2021Anti-Lock Brake System (ABS) module may have internal damage, which could result in a loss of braking performance or autonomous braking functionsBrakes4Part replacement
Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2020 Ram Promaster City

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

1 complaint on file, page 1 of 1.

  1. Filed Jun 15, 2022Failure Jun 1, 202210,000 milesSpringfield, MOStructure

    The contact owns a 2020 Ram Promaster City. The contact stated that after experiencing a flat tire, it was discovered that the spare tire could not be removed or released from the spare tire mounting section of the vehicle. The vehicle was taken to the local dealer who cut the tire storage section of the vehicle in order to remove the spare tire. The cause of the failure was not determined. The manufacturer was not yet notified. The failure mileage was 10,000.

    NHTSA complaint 11469502
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

53 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

  • S2508000102 Nov 7, 2025 · Service Bulletin/Repair Instructions
    Intermittent Uconnect Box Requires Service Message. TBM Setting Stored Or Pending DTCs B22A9, B1560, B1561, B1562
  • 21-040-25 Oct 2, 2025 · Service Bulletin/Repair Instructions
    948TE Transmission Reaction Shaft Service Bushing Kit Customers may experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle may exhibit/set the following Diagnostic Trouble Code (DTC): ● P1DB7-00 - Torque Converter Clutch Performance.
  • 02-002-25 REV. A Sep 12, 2025 · Service Bulletin/Repair Instructions
    Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts.
  • 02-002-25 May 21, 2025 · Service Bulletin/Repair Instructions
    "Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. "
  • S1408000384 Jan 10, 2024 · Service Bulletin/Repair Instructions
    Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
  • 9100226 Sep 15, 2023 · Service Bulletin/Repair Instructions
    Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect rep…
  • 9100229 Sep 20, 2023 · Service Bulletin/Repair Instructions
    LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.
  • 9100226 Sep 15, 2023 · Service Bulletin/Repair Instructions
    Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing the incorrect rep…
  • 93120 Aug 30, 2023 · Service Bulletin/Repair Instructions
    FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC
  • 93023 Aug 30, 2023 · Service Bulletin/Repair Instructions
    Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)
  • 9100196 Jul 27, 2023 · Service Bulletin/Repair Instructions
    Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used
  • 0700723 May 18, 2023 · Service Bulletin/Repair Instructions
    Water Quality When Mixed With Engine Coolant
  • 9100142 Apr 25, 2023 · Service Bulletin/Repair Instructions
    Mirror
  • 1804823 Apr 15, 2023 · Service Bulletin/Repair Instructions
    wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
  • S1408000384 Feb 14, 2023 · Service Bulletin/Repair Instructions
    Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On
  • S2108000163 Jul 9, 2021 · Service Bulletin/Repair Instructions
    No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
  • S2109000004 Jul 6, 2021 · Service Bulletin/Repair Instructions
    Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
  • 3100122 Aug 19, 2022 · Service Bulletin/Repair Instructions
    Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels…
  • S2008000010 Jul 3, 2020 · Service Bulletin/Repair Instructions
    Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
  • S2208000073 Mar 17, 2022 · Service Bulletin/Repair Instructions
    No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
  • S1708000118 Mar 9, 2022 · Service Bulletin/Repair Instructions
    Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
  • S2209000004 Apr 2, 2022 · Service Bulletin/Repair Instructions
    If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.
  • 3100122 Aug 19, 2022 · Service Bulletin/Repair Instructions
    Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels…
  • 3100122 Aug 19, 2022 · Service Bulletin/Repair Instructions
    Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding steel body panels…
  • D1902 Jun 3, 2020 · Service Bulletin/Repair Instructions
    Fast Feedback Program - 6.7L Cummins Engine - 2019 & 2020 HD Ram & 6.7L Cummins Diesel Engine Control Module (ECM) - 2018 Ram- All Models (Rev. E)
  • S2008000093 Jun 30, 2020 · Service Bulletin/Repair Instructions
    Blind Spot Or Park Assist Warnings, False Activation
  • S2018000008 Jun 19, 2020 · Service Bulletin/Repair Instructions
    Engine Surge Feel and/or Diagnostic Trouble Code P0299 ? Turbo Underboost Condition After Updating The Powertrain Control Module (PCM) Software. (ETL, ETM, ETN Engines)
  • S2008000088 Jun 17, 2020 · Service Bulletin/Repair Instructions
    Replacement BCM Will Not Proxi Align
  • S2208000073 Mar 17, 2022 · Service Bulletin/Repair Instructions
    No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
  • S1708000118 Mar 9, 2022 · Service Bulletin/Repair Instructions
    Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
  • 9003637 Aug 19, 2020 · Service Bulletin/Repair Instructions
    USB PORT, Media Hub For Android Auto and Apple Carplay issues, do not replace this part. Android Auto and Apple Carplay applications may not operate with the vehicle if an aftermarket cable is being used. Verify the functionality of these applications usin…
  • S2008000010 Jul 3, 2020 · Service Bulletin/Repair Instructions
    Apple Carplay Inoperative Or Not Working, Phone Not Pairing, Carplay Lockup, Freeze or Audio Concerns
  • S2108000163 Jul 9, 2021 · Service Bulletin/Repair Instructions
    No Start, Cannot Complete Module Replace, Proxi Or Module Proxi Configuration
  • S2109000004 Jul 6, 2021 · Service Bulletin/Repair Instructions
    Issue involves overheating, running hot, coolant leaks and related symptoms after a Mopar replacement engine has been installed in the vehicle.
  • S2125000002 Jun 18, 2021 · Service Bulletin/Repair Instructions
    Customer complaint includes a Mil-on condition. Upon further investigation, one or more of the following fault codes may be set in the PCM:
  • S1809000007RevC Jun 16, 2021 · Service Bulletin/Repair Instructions
    Customer Complaint May Include Engine Oil Leak Or Consumption
  • 9004386 Jun 9, 2021 · Service Bulletin/Repair Instructions
    WIRING, Body Before replacing this harness, please contact FCA Redacted Content to see if a repair kit is available for your application. If no response in 15 minutes, proceed with repair. Please email pictures of harness defects to FCA Redacted Content
  • S1608000226 Apr 17, 2021 · Service Bulletin/Repair Instructions
    Battery Tester Warranty Code Procedures, Midtronics Charger Update Process
  • S16080002261 Apr 16, 2021 · Service Bulletin/Repair Instructions
    Battery Tester Warranty Code Procedures, Medtronic Update Process
  • S1821000001 Apr 16, 2021 · Service Bulletin/Repair Instructions
    Gear Ratio DTC?s, Transmission Shift Concerns, Does Not Shift At Times, Shudders
  • 9004009 Apr 7, 2021 · Service Bulletin/Repair Instructions
    Transmission Kit with Torque Converter 1. All Promaster (VF) 3.6L/62TE equipped vehicles. If the transmission bracket to the transmission case fasteners are removed during servicing, the fasteners (Part Number 06511385A$) are one-time usage. Vehicles built…
  • 2101421 Mar 31, 2021 · Service Bulletin/Repair Instructions
    Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. The following enhancement is included in this software update: Scan tool enhancement to address…
  • S2124000004 Mar 16, 2021 · Service Bulletin/Repair Instructions
    A/C does not cool and vehicle is low on Freon charge but no leak is found with sniffer or black light anywhere in the system
  • S2208000073 Mar 17, 2022 · Service Bulletin/Repair Instructions
    No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
  • S1708000118 Mar 9, 2022 · Service Bulletin/Repair Instructions
    Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
  • 1808919 Nov 1, 2019 · Service Bulletin/Repair Instructions
    wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK
  • S2108000198 Aug 18, 2021 · Service Bulletin/Repair Instructions
    Media Device Connection Guidelines For Bluetooth, Apple CarPlay, Android Auto Or USB To The Radio Head Unit
  • S1809000007 Jun 16, 2021 · Service Bulletin/Repair Instructions
    Customer Complaint May Include Engine Oil Leak Or Consumption
  • S2125000002 Jun 18, 2021 · Service Bulletin/Repair Instructions
    Customer complaint includes a Mil-on condition. Upon further investigation, one or more of the following fault codes may be set in the PCM:
  • S2208000073 Mar 17, 2022 · Service Bulletin/Repair Instructions
    No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting
  • S1708000118 RevB Mar 9, 2022 · Service Bulletin/Repair Instructions
    Battery Drain Concern, Dual USB Port Normal Operational Draw, Extended Illumination Or Extended Operation After Key Off
  • 21-014-21 Mar 31, 2021 · Service Bulletin/Repair Instructions
    Flash: Transmission Control Module (TCM) Updates This bulletin involves reprogramming the Transmission Control Module (TCM) with the latest available software. The following enhancement is included in this software update: Scan tool enhancement to address…
  • S1809000007 Rev. Mar 31, 2021 · Service Bulletin/Repair Instructions
    Customer complaint may include engine oil leak/consumption.
Source: NHTSA manufacturer communications files.