2015 Ram Promaster

60 complaints on file, page 1 of 3.

1. Filed Apr 13, 2026Failure Oct 22, 2024Bloomsburg, PASoftware

   See Attached Letter

   NHTSA complaint 11730843
2. Filed Mar 13, 2026Failure Mar 7, 2026Los Angeles, CAElectrical system

   While driving on the freeway my engine started slowing down and a message came on the dash saying "Transmission Service". I was fortunate enough to make it to the right shoulder from the first lane and the engine stopped. The readout on the dash said I was in neutral but I was in park. The car wouldn't start. After cooling down I could start and drive but the same issue would happen intermittently. I took it to AAMCO and they told me that there was a recall for the range sensor and wiring harness (S55/NHTSA 16V-529). When I got to the dealer he said that recall didn't pertain to my vehicle and I would have to pay for the service. Since the issue does cover vehicles of my make, model and year I want to know why isn't it covered? It's the same issue as the ones covered. I'm lucky that I wasn't involved in an accident because of this.

   NHTSA complaint 11724218
3. Filed Mar 12, 2026Failure May 1, 2024108,000 milesTotowa, NJPower train

   The contact owns a 2015 Ram Promaster 2500. The contact stated that, while driving at an undisclosed speed, the check engine warning light illuminated, indicating a torque converter failure. The vehicle was taken to an independent mechanic, where the torque converter was replaced. The failure recurred and was repaired an additional two times. During the final repair, the mechanic determined that fluid was leaking from the radiator into the transmission. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 108,000.

   NHTSA complaint 11723817
4. Filed Feb 4, 2026Failure Jun 1, 2024150,000 milesRonkonkoma, NYEngine

   The contact's boyfriend owns a 2015 Ram Promaster 2500. The contact stated that while her boyfriend was driving at an undisclosed speed, the check engine warning light illuminated. The driver continued driving, and the vehicle entered LIMP Mode and failed to accelerate above 5 MPH. The vehicle was taken to a dealer where it was serviced under an unknown recall; however, soon after the vehicle was repaired, the failure returned. The vehicle was taken back to the dealer and serviced a second time under the same recall. Recently, the contact stated the failure returned, and the vehicle was taken back to the dealer. The vehicle remained with the dealer for several months before the contact was informed that the vehicle could not be serviced. The contact was advised to retrieve the vehicle. The manufacturer was notified of the failure, and the contact was provided with the same information as the dealer. The vehicle was not repaired. The failure mileage was approximately 150,000.

   NHTSA complaint 11715546
5. Filed Feb 2, 2026Failure Jan 31, 2026Sewell, NJEngine

   Driving 55mph on highway when, the vehicle began to shudder abnormally, resulting in pulling over to the shoulder of the interstate. Took vehicle to mechanic and learned oil coolant housing was leaking. This is a known design flaw by the manufacturer which can lead to engine damage and/or sudden stops of performance while driving.

   NHTSA complaint 11714967
6. Filed Dec 31, 2025Failure Nov 2, 202598,000 milesAlto, NMUrea injection system (def)

   The contact owns a 2015 Ram Promaster 3500. The contact stated that while driving 70-75 MPH, the DEF warning light was illuminated. The contact added DEF fluid to the tank and continued driving; however, a message indicating that the vehicle was in countdown mode or LIMP mode was displayed. The vehicle was taken to the dealer to be diagnosed; however, the dealer had informed the contact that the cause of the failure could not be determined after performing several tests. The vehicle remained stuck in LIMP mode and had remained at the dealer unrepaired for two months. The manufacturer was notified of the failure, and the contact requested an engineer's assistance in diagnosing the vehicle. A case was filed, but no assistance was provided. The contact stated that the vehicle was essential to get to several doctors' appointments after he had undergone surgeries. The failure mileage was approximately 98,000.

   NHTSA complaint 11707980
7. Filed Dec 19, 2025Failure Apr 10, 202460,000 milesHolland, MIFuel system, Diesel, Power train, Service brakes

   The contact owns a 2015 Ram ProMaster 2500. The contact stated that the same day that the vehicle was purchased, the check engine warning light illuminated. The contact stated that after shifting to park(P) and the parking brake was engaged, the vehicle rolled backwards. The vehicle was taken to the dealer, who diagnosed the vehicle with an unknown sensor failure. The sensor and the brakes were repaired. The contact retrieved the vehicle, and the check engine warning light was illuminated. When the gear lever was shifted to park(P) and the parking brake was engaged, the vehicle rolled backwards. The dealer was contacted, and the dealer at first refused to take the vehicle. After several months, the dealer took the vehicle, and it was diagnosed and determined that the fuel injectors, brakes, fuel tank, and an unknown sensor needed to be replaced. The vehicle was not repaired due to the cost. The contact stated that the failure persisted. The vehicle was parked at the residence and had not been driven since. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.

   NHTSA complaint 11706117
8. Filed Aug 19, 2024Failure Jun 3, 2024Huntsville, ALEngine

   We purchased the van in April 2024, and the mileage was 130268. We checked the oil regularly and noticed the level dropping. After driving it 3080 miles and checked the oil level after letting the vehicle sit over night. The oil level was down almost 2 quarts. I contacted the dealer and told them what happened and they mentioned that there was a recall for some Promaster City vans. I looked up the information and found the recall marked as W80. I contacted Chrysler and they said our vehicle isnt listed and to contact the NHTSA. It has the same problems and is losing the oil in the same amounts as specified in the recall but for some reason, our VIN isnt listed in the recall.

   NHTSA complaint 11609322
9. Filed Jan 3, 2024Failure Jan 3, 2024Spokane, WAVisibility/wiper

   Both side mirrors fold in at highway speeds which means you have to roll down the window and hold the mirror open to turn

   NHTSA complaint 11563398
10. Filed Feb 7, 2023Failure Feb 7, 2023Mesa, AZElectrical systemFire

    The van was parked for approximately 5 hours and burst into flames with no one in it the key removed and the van locked. The fire department was called and took a couple hours to put the fire out. The van is a complete loss.

    NHTSA complaint 11506133
11. Filed May 9, 2022Failure May 4, 2022Roseburg, ORPower train

    exited a freeway, and when taking off at the stop vehicle lunged forward into the intersection and went out of gear. after repeated attempts to accelerate, drove about 200 feet and dropped out of gear again. Had vehicle towed to Dealer who said needed a new transmission and a left engine and transmission mount because the mounts are breaking causing the engine and transmission to drop nearly to the pavement. An article posted June 2019 by certtrans details the failure (search online for: mopar fix for ram promaster transmission bracket breakage). There are many possible catastrophic safety issue from this failure. Why have these vehicles not been recalled for these defective mounts? The upgraded mount was an additional $847. The price alone may scare some people off from replacing with upgraded mount. At highway speeds when the engine and transmission fall down the angle of the drive axles alone could cause breakage and loss of power. Plus there are a many other possibilities for this to cause a crash.

    NHTSA complaint 11463968
12. Filed Dec 2, 2021Failure Aug 15, 2021Duxbury, MAEngine, Fuel/propulsion system, Power train

    Several incidents when accelerating, the engine goes into a limp mode, followed by indicator lights coming on P0401, P0299, P226C. The vehicle will not accelerate and travels at a max speed of about 5mph. This has happened in traffic every time and has put me and my family, as well as other vehicles, at extreme risk of being in an accident, not being able to accelerate out of the way of oncoming traffic. After several cycles of turning the vehicle off and on, it returns to normal function. The vehicle has been inspected at a Dodge Service station. They determined that the Turbo diesel system is malfunctioning and needs repair. My vehicle is available for inspection upon request.

    NHTSA complaint 11442397
13. Filed Dec 28, 2020Failure Dec 28, 2020Denver, COElectrical system, Engine

    CONTACTED DEALER BRANDON DODGE ON BROADWAY AND WAS INFORMED THEY DON'T HAVE THE PART AND WERE UNABLE TO GET THE PART AND TO CONTACT THEM AT A LATER DATE. ----- NHTSA RECALL NUMBER: OPENS NEW WINDOW TAKES AWAY FROM VIN LOOKUP SECTION>19V-818RECALL DATE: NOVEMBER 15, 2019 MANUFACTURER RECALL NUMBER: VB2 SUMMARY: A COOLING FAN STALL / SEIZURE EVENT COULD LEAD TO ELECTRICAL OVERLOADING OF THE FAN MOTOR POTENTIALLY RESULTING IN THE THERMAL DEGRADATION OF THE BRUSH HOUSING, WHICH MAY LEAD TO A VEHICLE FIRE. SAFETY RISK: A VEHICLE FIRE MAY INCREASE THE RISK OF INJURY TO OCCUPANTS AND PERSONS OUTSIDE OF THE VEHICLE, AS WELL AS PROPERTY DAMAGE. REMEDY: REPLACE THE ENGINE COOLING FAN MODULE.

    NHTSA complaint 11385304
14. Filed Sep 19, 2020Failure Sep 19, 202039,000 milesFort Bragg, NCEngine

    I TOOK THE VEHICLE INTO A RAM DEALER SERVICE CENTER BECAUSE THE 'FILL DEF' LIGHT AND MESSAGE REMAINED IN THE EVIC EVEN THOUGH THE DEF WAS FULL. THE DEALER DETERMINED THAT THE ISSUE WAS THE EGR COOLER, TUBE AND GASKETS NEED REPLACED. THE REPAIR WAS QUOTED AT $2918.27 (SEE ATTACHMENT). UPON RESEARCHING MOPAR SAFETY RECALLS, I CAME ACROSS RECALL VB1, WHICH PERTAINS TO EGR COOLERS OF RAM 1500S WITH ECODIESEL ENGINES NEEDING REPLACED. I CALLED MOPAR, AND THEY SAID VB1 DOES NOT APPLY TO MY VIN, EVEN THOUGH IT IS THE SAME ENGINE. I AM WONDERING IF VB1 IS THE SAME ISSUE I AM HAVING WITH MY PROMASTER 1500 WITH AN ECODIESEL ENGINE, AND IF ANY OTHER PROMASTER OWNERS WITH THE ECODIESEL HAVE HAD SIMILAR PROBLEMS. THE COST OF THIS REPAIR IS TOO HIGH TO JUSTIFY PAYING FOR IT, AND IN ALL HONESTY, IS TOO HIGH TO JUSTIFY HAVING BOUGHT THIS VEHICLE IN THE FIRST PLACE, ESPECIALLY IF OTHER ECODIESEL VEHICLES ARE HAVING THIS EXACT SAME ISSUE.

    NHTSA complaint 11359984
15. Filed Sep 18, 2020Failure Jan 20, 2020Naples, FLElectrical system, Engine

    VAN IS HAVING ELECTRIC ISSUES CAUSING ALL LIGHT TO FLASH ON DASH. AND VAN SLOWS DOWN AND WILL ONLY RUN AT 15 MILES AN HOUR .VERY DANGEROUS. ALL SO WILL NOT START SOMETIMES. HAVE HAD IT IN SHOP UNDER WARRANTY FOR 7 MONTHS OF THE YEAR THIS YEAR. AND ITS GOING BACK IN AGAIN FOR SAME THING. THEY OUR ON THEIR 5TH TIME TRYING TO FIX THIS YEAR. THEY ACTUALLY SAID ONE TIME WAS BECAUSE IT RAINED ON THE VAN. WE HAVE THEM SAYING IT ON TAPE ALONG WITH RECORDINGS OF LIGHTS ,SPEEDS ,AND NOT STARTING

    NHTSA complaint 11355715
16. Filed Sep 11, 2020Failure Sep 9, 202084,500 milesClay, NYEngine

    COOLING FAN CYCLES CONSTANTLY, KNOWN PROBLEM WITH PRO MASTER RECALL VB2 BUT MY VIN # DOSE NOT QUALIFY FOR THIS RECALL.

    NHTSA complaint 11354381
17. Filed Aug 20, 2020Failure Aug 3, 202053,584 milesHomestead, FLElectrical system, Engine

    THE CAR WAS STOPPED IN THE LIGHT, THE RADIATOR FAN CAME ON, IT MADE A SOUND AND THEN THERE WAS A BURNING SMELL. THE CAR OVERHEATED AND I STOPPED IT TO COOL DOWN. THE RADIATOR FAN STOPPED AND THE CAR OVERHEATED. I TOOK IT TO THE DEALERSHIP FOR REVIEW AND WAS TOLD TO CHANGE THE FAN AND FUSES. CHECKING THE RECALLS I FOUND THE NHTSA 19V-818, WHICH MATCHES THE SPECIFICATIONS OF MY CAR AND THE PROBLEM WITH THE ENGINE COOLING FAN. I AWAIT YOUR PROMPT RESPONSE TO BE ABLE TO SOLVE MY PROBLEM WITH THE CAR.

    NHTSA complaint 11350483
18. Filed Jul 24, 2020Failure Jul 16, 202083,191 milesST. Petersburg, FLEngine

    WHILE DRIVING THIS VAN THE ENGINE FAN STARTED MAKING A TERRIBLE NOISE. WE TOOK IT TO A MECHANIC WHO DIAGNOSED IT AS A BAD FAN AND NOTED THAT THERE WAS A NEW RECALL FOR THIS FAILURE. WE TOOK IT TO THE DODGE DEALER AND WERE TOLD IT WAS NOT COVERED UNDER THE RECALL. WE HAD THEM FIX IT AND CONTACTED CHRYSLER WARRANTY FOR HELP. THEY DENIED THE CLAIM. WE HAVE 2 OF THESE IDENTICAL VEHICLES AND RECEIVED A RECALL NOTICE FOR THE OTHER VEHICLE, VIN# [XXX]. THEY TOLD US THAT THE VEHICLES WERE MAD AT DIFFERENT PLANTS SO IT WAS NOT COVERED. HOW CAN ONE BE COVERED AND THE OTHER NOT WHEN THE PARTS ARE IDENTICAL. IT MAKES NO SENSE. THIS OBVIOUSLY COULD HAVE BEEN A VERY BAD SITUATION IF NOT CAUGHT IN TIME. WE WOULD GREATLY APPRECIATE ANY HELP YOU COULD GIVE ON THE PROBLEM. I HAVE UPLOADED DOCUMENTATION FOR YOUR REVIEW. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

    NHTSA complaint 11341245
19. Filed Jul 16, 2020Failure May 30, 202058,000 milesSAN Antonio, TXElectrical system, Fuel/propulsion system, Unknown or other

    WHILE ON VACATION IN NM AND CO, AN ENGINE COOLING FAN ON SAFETY RECALL (OUR EXACT MODEL, MAKE, AND YEAR AND ACCESSORIES) WAS BLOWING FUSES/MALFUNCTIONING - THE RESULT POSSIBLE IS THE SAME THING THAT INITIATED THE RECALL - POSSIBILITY OF FIRE. BLOWN FUSE ALSO CAN RESULT IN LIMP MODE BEING EXECUTED IN A DANGEROUS DRIVING SITUATION, (SLICK ROADS, STEEP MOUNTAINS, CURVES NOT TO MENTION $1000'S OF DOLLARS OF UNNECESSARY REPAIRS BECAUSE IT ALSO FALSELY AFFECTED THE DIESEL PARTICULATE FILTER. VEHICLE WAS IN MOTION AND ON HIGHWAY AND SMALLER ROADS - IT HAPPENED OUT OF BLUE EACH TIME THE ATTACHED DOCUMENT SHOWS SAME COOLING FAN RECALLED - DEALER REFUSED TO REPLACE SAYING OUR VIN NOT ON THE LIST BUT OBVIOUSLY IT IS HAVING PROBLEMS AND REPLACING IT IS WHAT FIXED THE VEHICLE THANKS

    NHTSA complaint 11339801
20. Filed Jun 28, 2020Failure Jun 19, 202019,000 milesGrapevine, TXElectronic stability control (esc)

    SHOWING THE FOLLOWING ERROR WHEN STARTING THE CAR - ESC SYSTEM SERVICE, HILL HOLDER. ALSO, THE DIAGNOSTIC TOOL IS SHOWING THE FOLLOWING ERROR CODE: BCM - BODY CONTROLLER WITH U001901 ACTIVE, CAN B - GENERAL ELECTRIC FAILURE. TH ESC SYSTEM SERVICE AND HILL HOLDER ISSUES ARE THE SAME ISSUE WHICH WAS REPORTED IN THE RECALL FOR 2016 RAM PROMASTER ECODIESEL.

    NHTSA complaint 11331309