2027 Rivian R2

3 complaints on file, page 1 of 1.

1. Filed Sep 28, 2026Failure Aug 20, 2026Decatur, GAAir bags

   My Rivian R2’s passenger airbag sensor does not properly and consistently detect a passenger weighing 102lb. It also has had prior issues with a passenger weighing 120lbs. The sensor only works when the 102lb passenger slams her body weight down on the seat and then immediately buckles in. This puts her safety at risk. Rivian has inspected the seat and sensor twice and refused to replace for fear of the same problem happening again anyway. They have told me the sensor is working as designed.

   NHTSA complaint 11767594
2. Filed Sep 28, 2026Failure Sep 14, 2026Asheville, NCElectrical system, Fuel/propulsion system, Service brakes

   Uncontrolled acceleration for approximately 50-seconds. In-cabin video shows the immediate moment of power disengagement after an upward stalk motion occurs (that controls the vehicle's drive modes). Rivian's report omitted this, despite being sent the trimmed 1-second clip (should be watched in slow-motion and/or frame-by-frame to view the HUD and action). Speeds reached over 90-mph. HUD clearly shows simultaneous braking and power output. Rivian's statement is that it is simply incorrect installation of floor mats; however, their engineering report omits the direct correlation (in millesonds) of the video showing immediate disengagement using the drive-stalk to attempt to disengage power. I have two videos that I can subsequently share.

   NHTSA complaint 11767515
3. Filed Sep 21, 2026Failure Sep 8, 2026Tempe, AZAir bags

   I am reporting a suspected passenger Occupant Classification System (OCS) malfunction in my 2027 Rivian R2, delivered September 5, 2026. Shortly after delivery, "Passenger Airbag OFF" repeatedly remained displayed with my adult passenger sitting upright and centered, with her back against the seatback. She was approximately 125 lb initially and weighed 127 lb at our latest check. Despite following Rivian's seating guidance, I estimate the OFF indication is present more than 90% of the time. This frequency is my observation, not a Rivian measurement. I am concerned the passenger frontal airbag may be suppressed for a properly seated adult and may not protect her in a crash. The Tempe, Arizona Rivian Service Center inspected the vehicle September 8 and September 14-17, 2026. Rivian found no related diagnostic faults and concluded the OCS was "operating as designed"/"No Trouble Found." The second work order records my complaint that the airbag did not turn on around 90% of the time. The reports do not document reproduction with my passenger seated normally. The condition continued after the vehicle was returned September 17. I requested engineering/safety escalation through Rivian Service Support. The representative forwarded the concern to service-center management, promised a callback within 24-48 hours, and scheduled a third visit for September 28. Engineering involvement was not confirmed. The concern remains unresolved. The recurring OFF indication is the symptom prompting this complaint. The underlying cause is UNKNOWN. The vehicle is available for inspection, and I can provide service records, video, and manufacturer correspondence.

   NHTSA complaint 11765936