Complaints over time
Complaints about the 2017 Spartan Metrostar peaked in 2021, with 1 filed
Owner complaints about this model year, by the year they were filed with NHTSA.
Source: NHTSA ODI complaints file. The lighter column runs through October.
Model year
2017 Spartan Metrostar
Other, diesel, built in United States. Owner complaints on file from Jul 29, 2021 to Jul 29, 2021.
Recall campaigns covering this model year137,884 vehicles or units across those campaigns
Owner complaints1Below the median 2017 other
Severity index0.02017 others average 7.5
First 24 months0Complaints in its first two years
Components
100% of complaints about the 2017 Spartan Metrostar name airbags
Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls
13 recall campaigns cover the 2017 Spartan Metrostar
Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.
| Campaign | Filed | Subject | Component | Vehicles | Remedy |
|---|---|---|---|---|---|
| 19V-828 | Nov 19, 2019 | Air pressure control lines may not be pressure-protected | Brakes | 94 | Inspection |
| 19V-674 | Sep 23, 2019 | Air pressure control lines may not be pressure-protected | Brakes | 1,746 | Inspection |
| 19V-523 | Jul 12, 2019 | Front shocks may separate from their upper mount on the front suspension | Steering | 234 | Repair or modification |
| 19V-268 | Apr 2, 2019 | Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed | Lighting | 3 | Part replacement |
| 18V-932 | Dec 26, 2018 | Vehicles with this configuration may have a delay in their brake release, preventing them from complying with the requirements of Federal Motor… | Brakes | 138 | Repair or modification |
| 18V-691 | Oct 3, 2018 | Mounting fasteners for the Emergency Medical Service (EMS) cabinets may not be the correct size, allowing the cabinets to break free from their… | Equipment | 923 | Part replacement |
| 18V-654 | Sep 21, 2018 | Depending on the specific wiring of the vehicle, these brake lights may illuminate when the brake pedal has not been pressed | Lighting | 95 | Part replacement |
| 18V-424 | Jun 25, 2018 | Fire water pump solenoid may corrode internally, causing a loss of power to the pump control module | Electrical system | 1,243 | Part replacement |
| 18V-350 | May 29, 2018 | Affected vehicles may not be equipped with a pressure protection valve installed between the air reservoir and the lubrication control module | Brakes | 309 | Repair or modification |
| 17V-722 | Nov 16, 2017 | Rings securing the valves may corrode over time after exposure to water, causing the ring to fail and the pressure relief valve to open, reducing… | Equipment | 34 | Repair or modification |
| 17V-294 | May 1, 2017 | Directions to activate the SPBS incorrectly state to "Pull" the actuation knob, when it should say "Push." | Brakes | 18 | Not stated |
| 17V-160 | Mar 13, 2017 | Ball joints on the independent front suspension (IFS) modules can loosen and separate, leading to a partial loss of steering | Suspension | 2,783 | Repair or modification |
| 16V-676 | Sep 19, 2016 | Affected vehicles have a power steering pump that may have an occasional loss of output power resulting in reduced or intermittent loss of power… | Steering | 264 | Part replacement |
Source: NHTSA ODI recalls file.
Owner complaints
What owners reported about the 2017 Spartan Metrostar
The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.
1 complaint on file, page 1 of 1.
- Filed Jul 29, 2021Failure Feb 13, 2018Pulteney, NYAir bags, Seat belts
Vehicle is a 2017 Spartan Custom Fire Engine. Since just after purchase of the vehicle it has had Supplemental Restraint Warning issues including an air bag light on startup. Dealership has worked on system multiple times and has attempted multiple "fixes" from Spartan including installing brackets to support the seat belt sensor wires to minimize what was believed to be intermittent disconnects. Further review with our dealership and an alternate dealership has identified this is an issue on multiple Spartan VIN's due to a wiring harness/connector issue. Spartan has told our service techs that there is a high resistance connection in the system and to change all connectors but that it will not be covered under warranty. As this is a life safety system with apparently known defects with a manufacturer that is hiding from a manufacturing defect we believe this should be subject to a recall.
NHTSA complaint 11427039
Source: NHTSA ODI complaints file.
Investigations
NHTSA has not opened an investigation on this model year
Source: NHTSA ODI investigations file.
Service bulletins
20 manufacturer communications cover this model year
Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.
- TSB23-540-001 Dec 21, 2023 · Service Bulletin/Repair Instructions
This service bulletin is about certain vehicles equipped with 92 inch or longer roof mounted light bars that could experience fracture of the light bar mounting brackets, as well as provides instructions to replace the light bar bracket with improved bracke… - TSB23-260-001 Dec 11, 2023 · Service Bulletin/Repair Instructions
This service bulletin is about the power steering fluid level sensor could exhibit leaks where sensor seals against power steering reservoir and provides instructions on replacing current power steering level sensor with improved sensor design. - CSB22-250-001A May 25, 2023 · Service Bulletin/Repair Instructions
This service bulletin is about front suspension could experience a loss of dampening due to lower shock eye position and provides instructions to replace the lower shock mount and bolt. Revision to the previous bulletin released. - TSB21250003 Jul 28, 2021 · Service Bulletin/Repair Instructions
This service bulletin provides instructions to replace with new height control valves for front IFS height control valves that may fail. - TSB20-210-001 Oct 21, 2020 · Service Bulletin/Repair Instructions
This service bulletin provides instructions for replacing galvanized nuts identified as not meeting proper clamp load. - TSB19-330-003 May 9, 2019 · Service Bulletin/Repair Instructions
This service bulletin provides a solution if the pump shift valve exhausts system air pressure when pilot pressure is reduced. - TSB17-110-001A Jan 25, 2019 · Service Bulletin/Repair Instructions
This service bulletin amends the previously reported service bulletin that provides instructions on how to replace the door hinges on affected models of emergency response chassis cabs in the event the as built hinge deforms. The amendment includes instruct… - TSB18-500-004 Nov 27, 2018 · Service Bulletin/Repair Instructions
This service bulletin provides instructions on how to install a support bracket to secure wiring harness. - TSB18-500-002 Nov 8, 2018 · Service Bulletin/Repair Instructions
This service bulletin provides instructions on adding a protective sleeving to harnesses in the event the convoluted loom has broken down. - TSB18-500-002 Feb 12, 2018 · Service Bulletin/Repair Instructions
This service bulletin provides instructions on adding a heat sleeve to cables/wiring in certain areas of the engine tunnel to mitigate a breakdown of the protective loom. - TSB18-150-001 May 9, 2018 · Service Bulletin/Repair Instructions
This service bulletin provides a solution for superficial cracking at the fascia seam and the main cab - TSB17-250-005A Feb 26, 2018 · Service Bulletin/Repair Instructions
This service bulletin amends a previously submitted service bulletin (TSB17-250-005 - Submitted on 9/1/2017) to include a different bracket used in different cab configurations. The previous service bulletin provided instructions on how to remedy or replace… - TSB18-810-001 Jan 26, 2018 · Service Bulletin/Repair Instructions
This service bulletin provides a solution for conditions in the air bag system that cause the "SRS" lamp to illuminate - 4S7-D4E3L-09 Aug 11, 2017 · Service Bulletin/Repair Instructions
This service bulletin provides instructions on how to remedy or replace cab lock down mounting bracket fasteners. - 4S7-F9U7P-06 May 8, 2017 · Service Bulletin/Repair Instructions
This service bulletin provides instructions on how to replace the door hinges on affected models of emergency response chassis cabs in the event the as built hinge deforms. - 4S7-L7F2K-04 Mar 2, 2017 · Service Bulletin/Repair Instructions
This service bulletin provides instructions on how to improve clearance between the lower seat back and seat belt when the seat back is in the fully reclined position. - 4S7-V5Z6R-07 Jun 15, 2017 · Service Bulletin/Repair Instructions
This service bulletin provides instructions on installing spacers to resolve "cab clunking." - 4S7-Q8A7D-07 Jun 12, 2017 · Service Bulletin/Repair Instructions
This service bulletin provides instructions on how to replace the air conditioning condenser fans. - 4S7-H4R7D-12 Nov 9, 2016 · Service Bulletin/Repair Instructions
This service bulletin addresses a condition in the condenser fans in the air conditioning system may become inoperative. - 4S7-M3V9Z-10 Sep 12, 2016 · Service Bulletin/Repair Instructions
THIS SERVICE BULLETIN ADDRESSES A CONDITION IN WHICH THE "DOOR OPEN" WARNING SIGNAL MAY ACTIVATE WHEN THE PARK BRAKE WAS SET. THE WARNING SIGNAL SHOULD ONLY ACTIVATE WHEN A DOOR IS OPEN AND THE PARK BRAKE IS RELEASED.
Source: NHTSA manufacturer communications files.