2018 Subaru Outback

812 complaints on file, page 1 of 41.

1. Filed Sep 29, 2026Failure Sep 1, 2020Saint Petersburg, FLElectrical system, Visibility/wiper

   The 8-inch Gen 3 Harman STARLINK touchscreen is delaminating/bubbling. It registers phantom touch inputs and becomes unresponsive on its own while the vehicle is in motion, changing audio, navigation, and system settings without driver input. If a phone is ever attached, the screen will randomly calling phone numbers. These unintended inputs and lockups are an extreme distraction hazard while driving. This is a known defect previously covered under Subaru's extended warranty and the Udeen settlement, and now covered to 8 years/150,000 miles on 2019–2023 models. No crash or injury has resulted. These issues began many years ago (at least as early as 2020), when the car still belonged to my mother. Since the car was transferred to me last year, it has only gotten worse and the phantom inputs are sometimes constant and are an extreme distraction.

   NHTSA complaint 11767919
2. Filed Sep 12, 2026Failure Jun 15, 2026Greenville, SC, SCUnknown or other

   Infotainment unit in my 2018 Subaru Outback has had a recurring freeze/black-screen defect since new, and it directly affects the backup camera display and interaction with EyeSight safety features, creating a rear-visibility hazard while reversing and a driver-distraction hazard while underway. Documented history: On 6/4/2018 at 6,071 miles, the dealer proactively installed a radio software update with no complaint from me, indicating Subaru was already managing known issues with this head unit. On 9/21/2018 at 13,487 miles, I reported the radio was still blacking out after that update; the dealer found the radio inoperative, physically replaced the audio unit, and filed a failure report with the vendor. On 3/18/2019, the dealer performed Service Campaign WUA86 (head unit software reprogram) and completed Recall WTW82. On 3/16/2020, I returned with the same failure, the service record states my complaint verbatim: "the speakers will buzz and the infotainment center go black and reset itself", and the dealer performed another head unit software reprogram. This visit fell within the active HK Gen 3.0 Warranty Extension coverage window (1/1/2020–2/27/2023), a warranty extension tied to a related class action settlement (Udeen v. Subaru of America, Case No. 1:18-cv-17334) covering this exact head unit generation. Subaru also issued Technical Service Bulletin 15-228-18R specifically for "Display Screen Freeze-Up or Black (Blank) Concerns" on this head unit, confirming the defect was known and documented internally. Despite one full hardware replacement and multiple software reprogramming attempts across four documented visits from 2018–2020, the defect was never permanently resolved. The infotainment screen now has delamination, continued freezing, unresponsive/phantom touch input ("ghost touch"), Bluetooth failure, and navigation failure. Because this system controls the backup camera display and interacts with EyeSight, an unpredictable freeze or blackout is unsafe.

   NHTSA complaint 11763841
3. Filed Sep 11, 2026Failure Sep 4, 2026Raritan, NJEngine

   The car started to make very loud engine noises and then the engine completely failed. The car was no longer able to accelerate and lost the ability to go in both forward and reverse. Luckily, my son had just arrived home when the car completely lost power, but it began to have acceleration issues as he was driving home. No warning lights came on until after the car had completely failed. Less than a week prior to the incident, the car had an oil change and inspection by the dealership and no issues of concern were noted. The car was towed to the dealer. The technician said that the oil contained metal shavings, indicated an engine block failure.

   NHTSA complaint 11763630
4. Filed Sep 9, 2026Failure Sep 6, 2026Southfield, MIBody

   I was driving on the highway going 70 MPH when the hood latch suddenly came unlatched. The hood flew up and smashed into the windshield, blocking my view. I was able to slow down and pull onto the shoulder, but there was damage to my hood, windshield, rear view mirror, body panels, sunroof, roof, and trim.

   NHTSA complaint 11763120
5. Filed Sep 8, 2026Failure Sep 3, 2026Ponte Vedra, FLBody

   Infotainment screen is delaminated and doesn’t work

   NHTSA complaint 11762761
6. Filed Aug 1, 2026Failure Nov 11, 2025weatherford, TXUnknown or other

   I am reporting a safety defect involving the infotainment touchscreen in my 2018 Subaru Outback). The touchscreen has developed visible "bubbles" under the screen lamination, with lines and bubbling appearing beneath the surface of the display. As the weather got warmer, the issue worsened, and the screen constantly registers false touch inputs (“ghost touches”) without any physical contact. While driving, the infotainment system repeatedly activates buttons and menus on its own. The vehicle will unexpectedly: - Change radio stations - Rapidly cycle through menus and settings - Trigger Bluetooth phone functions - Attempt to call contacts from my phone when connected via Bluetooth This creates a significant driver distraction and safety hazard. The screen behavior is unpredictable and often continuous while driving, forcing me to repeatedly look away from the road to determine what the system is doing. The issue is especially concerning because the system can initiate phone calls or rapidly switch screens while the vehicle is in motion, making it difficult to safely operate the vehicle without distraction. Based on online research, this appears to be a widespread issue affecting multiple Subaru vehicles with similar infotainment systems, suggesting a possible design or manufacturing defect rather than isolated wear and tear. I believe this defect presents an unreasonable safety risk because it creates repeated and unavoidable distractions for the driver while the vehicle is in operation. This is my fist Subaru, I cannot believe how many times I have heard that this is a "common issue" and yet Subaru will not admit fault. This is a worse distraction than texting and driving and should be approached with the same respect when it comes to safety.

   NHTSA complaint 11754152
7. Filed Jul 26, 2026Failure Jul 26, 2026Bronxville, NYUnknown or other

   The infotainment touchscreen in my 2018 Subaru Outback has developed severe internal delamination and persistent phantom or ghost touches. The screen randomly changes navigation routes, places telephone calls, changes audio selections, and moves between menus without driver input. These events create substantial distraction while the vehicle is moving. The condition has now progressed to the point that the rear backup-camera image is obscured and cannot be reliably viewed when the vehicle is placed in reverse. The camera activates, but the defective, delaminated display and make the image unusable. Subaru previously extended warranty coverage for the Harman Gen. 3 head unit under Service Bulletin 15-263-20, but Subaru has denied my request for replacement. This creates a risk of a backing collision because the driver cannot reliably use the rearview image. It also creates continuing driver distraction from uncontrolled navigation, audio, and telephone activity. No collision has occurred to date, but the system has caused repeated distracting incidents and can no longer be relied upon for rear visibility.

   NHTSA complaint 11752926
8. Filed Jul 15, 2026Failure Jul 13, 2026Tallassee, ALElectrical system, Unknown or other

   2018 Subaru Outback Infotainment center glass delamination causing the system to come on by itself start malfunctioning switching between channels or apps and potentially startle / distract the driver. Incident has been ongoing for over 8 months..

   NHTSA complaint 11750658
9. Filed Jul 14, 2026Failure Jul 9, 2026Yardley, PAEngine

   Engine cam carrier seals are leaking. Repair cost is $5,700 plus tax. Vehicle is well cared for and well maintained with only 96,000 miles The Subaru Manufacturer was contacted and will do nothing to fix and does not admit engineer defect nor manufacturing defect. Basically, 96,000 and needs a new engine. Please put out a national recall.

   NHTSA complaint 11750422
10. Filed Jun 26, 2026Failure Jun 25, 2026Louisville, KYElectrical system

    The car screens are delaminating and bubbling due to fault of the manufacturer. This is a widespread issue and causes safety issues due to the screen moving erratically while driving, messing with volume and function controls.

    NHTSA complaint 11746685
11. Filed Jun 25, 2026Failure May 1, 2025Greensboro, NCUnknown or other

    I am reporting a safety defect involving the infotainment touchscreen in my 2018 Subaru Outback (VIN [XXX]). The touchscreen has developed visible internal delamination, with lines and bubbling appearing beneath the surface of the display. As the delamination worsened, the screen began registering false touch inputs (“ghost touches”) without any physical contact. While driving, the infotainment system repeatedly activates buttons and menus on its own. The vehicle will unexpectedly: - Change radio stations - Rapidly cycle through menus and settings - Trigger Bluetooth phone functions - Attempt to call contacts from my phone when connected via Bluetooth This creates a significant driver distraction and safety hazard. The screen behavior is unpredictable and often continuous while driving, forcing me to repeatedly look away from the road to determine what the system is doing. The issue is especially concerning because the system can initiate phone calls or rapidly switch screens while the vehicle is in motion, making it difficult to safely operate the vehicle without distraction. I have attached video evidence showing the touchscreen activating controls on its own without user input. Based on online research, this appears to be a widespread issue affecting multiple Subaru vehicles with similar infotainment systems, suggesting a possible design or manufacturing defect rather than isolated wear and tear. I believe this defect presents an unreasonable safety risk because it creates repeated and unavoidable distractions for the driver while the vehicle is in operation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11746419
12. Filed Jun 23, 2026Failure Jun 19, 2026South Orange, NJUnknown or other

    This is my fourth Subaru Outback windshield. The car has 80K. I had it replaced in 2019 when a rock hit the screen by safelight. I had another crack (no rock) fixed in July 2021 and another crack (unclear source) fixed in August 2025, both by Subaru. This weekend I got my fourth crack in the windshield, no rock. The last two times, the crack extended across the screen. This time the crack is so bad, it is hard to drive. Each time Subaru fixes my windshield, it is $1100. I don't know anyone who has broken a windshield, never mind four of them. There was a lawsuit but for some reason it did not include cars older than 2020.

    NHTSA complaint 11746006
13. Filed Jun 15, 2026Failure May 15, 2024Belmont, MAEngine

    Acceleration was very sluggish and un-responsive Gears would strangely slip on the highway resulting in engine racing up Rotating sound would come and go

    NHTSA complaint 11744113
14. Filed Jun 5, 2026Failure Jun 5, 2026Alexandria, PAUnknown or other

    I am writing to report a severe, escalating safety defect regarding the "ghost touching" / phantom input malfunction of the infotainment head unit on my Subaru Outback. This electronic defect has escalated from a minor distraction into a severe hazard that directly compromises the operational safety features of the vehicle, putting myself and my children at imminent risk of a crash. When this problem initially began, I investigated whether a safety recall had been issued. At that time, I was informed that my vehicle was outside of its standard warranty coverage period. Since then, the defect has degenerated significantly. The system now suffers from continuous, uncontrollable phantom inputs ("ghost touching"). Even when I manually power the radio off, the system overrides my command, turns itself back on, and initiates constant, rapid beep sequences. This continuous, high-volume auditory glitch creates a dangerous critical safety failure: the nonstop beeping totally masks and completely drowns out the vehicle's actual auditory collision avoidance and driver-assist safety alerts. Because of this defect, I am entirely unable to hear the safety tones meant to warn me of immediate hazards, including blind-spot detection alerts, lane-departure warnings, and cross-traffic alerts. This vehicle has become an active hazard to drive, as I am deprived of the core safety features I rely on to protect my family. I contacted Subaru of America to resolve this dangerous equipment failure, but they refused to offer any financial assistance or repair support. Subaru Corporate documented this refusal under Subaru Case #260603-1600711. Because Subaru refuses to address a known component failure that actively disables crash-avoidance warning systems, I am petitioning the NHTSA to investigate this defect as a systemic safety hazard before it results in severe injuries or a fatal accident. I can share video, but it won't allow me to upload down below. Thank you.

    NHTSA complaint 11742305
15. Filed Jun 4, 2026Failure May 7, 2026Silver Spring, MDAutomatic emergency braking, Warnings, Service brakesCrash

    Report on Accident [XXX] 4TH DISTRICT wHEATON MARYLAND [XXX] [XXX] I was driving west on [XXX] at approximately [XXX]. As I approached the intersection at [XXX] the TRAFIC light cars were stopped . I was in the left hand lane because I was going to turn on to [XXX] . As approached the intersection I applied the brakes the pedal went close to the floor but the car did not slow down. I tried pumping the brake pedal with no effect. No collosion avoidance alert To try and slow the vehicle ran the wheel against the curb of the median which slowed the car down a little . I pressed the parking brake button with no effect. The collision avoidance system did not engage. I clipped the rear of the Toyota Corolla as I jumped the curb to avoid cars using the friction against the curb and move further left when oncoming cars were clear and was able to stop the car. (The car may have stopped because the front control arm bent which made the car drag. ) I am unsure whether the master cylinder failure or ABS overrode braking, but the car would not stop. I do not know if the black box captured the data as the there was no airbag deployment. The collision avoidance system did not engage to slow the car any time. I did not see any lights light on the dashboard did not check specifically as I was busy avoiding a collision other cars . Basically, pedal went down not all the way to the floor but car was not slowing down. I checked the master cylinder reservoir, and it still had fluid. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11742069
16. Filed Jun 2, 2026Failure Mar 6, 2026Bend, ORUnknown or other

    The infotainment system on my Outback has become a complete distraction when driving. It calls people from my contacts on its own, it cuts off my navigation in the middle of a drive and it freezes up preventing cancelling of operation. This is the hub of the vehicle and makes using hands free devices next to impossible. I took the vehicle into the Subaru dealership and they confirmed the issue. They had me reach out to Subaru of America and they refuse to cover the cost to replace the malfunctioning unit in the vehicle. Upon researching this online, it is caused by delamination of the head unit and has plagued this vehicle. The issue started happening outside of warranty. I feel like this is a well documented problem and Subaru refuses to do a recall on it.

    NHTSA complaint 11741607
17. Filed May 27, 2026Failure Dec 31, 1969Takoma Park, MDCamera

    infotainment display complete failure including ghost touches and input failure.

    NHTSA complaint 11740441
18. Filed May 20, 2026Failure Jan 15, 2026Hollywood, FLElectrical system, Exterior lighting

    "I own a 2018 Subaru Outback VIN [XXX] . I have experienced a recurring failure with the TPMS (Tire Pressure Monitoring System) three times within the same year. In January 2026, I brought my vehicle to the dealership and had to replace the TPMS sensors. Shortly after, the issue returned and I had to replace the TPMS module. I picked the vehicle up on Monday, May 18, 2026, and by Wednesday, May 20, 2026, I had to return it to the dealership again for the same recurring problem. This is the third repair for the same system failure within 2026. I have open case with Subaru of America regarding this matter (Case Number: [XXX]). Despite multiple repairs, the root cause has not been resolved. I am concerned this is a safety issue as a malfunctioning TPMS system can fail to alert the driver to dangerous tire pressure conditions while driving. I am requesting that NHTSA investigate whether this is a widespread defect in 2018 Subaru Outback vehicles. I have spent over $2,000 out of pocket costs to date. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11739044
19. Filed May 12, 2026Failure May 11, 2026148,234 milesTigard, ORSpeedometer/odometer

    Odometer Fraud. The contact purchased a 2018 Subaru Outback. The owner located a torn receipt with the discrepancy located in the vehicle. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 91,000 and at the time of it being discovered the mileage was 148,234. A Carfax report was received. The Sherriff was notified about the matter in Oregon.

    NHTSA complaint 11737326
20. Filed May 6, 2026Failure May 3, 2026La Porte, INElectrical system

    The 2018 Subaru Outback 8" Starlink infotainment system is beeping, switching between the screens, try to disconnect my phone, changes radio stations doesn't recognize when I touch a button on the screen. That it is a distraction while driving as it is one annoying, two I try to get it to stop eventually just have to turn it all off so then I drive with no navigation screen or radio. I am well aware this is a widespread known issue affecting 2018–2019 Outbacks and Legacies, This has been an ongoing issue for the last 6 months in my vehicle.

    NHTSA complaint 11736049