Model year

2002 Subaru Wagon

SUV, AWD/All-Wheel Drive, built in Japan. Owner complaints on file from Oct 6, 2004 to Dec 17, 2008.

Recall campaigns covering this model year0No recall campaign lists this model year
Owner complaints4Below the median 2002 suv
Severity index0.02002 suvs average 10.9
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2002 Subaru Wagon peaked in 2004, with 2 filed

Owner complaints about this model year, by the year they were filed with NHTSA.

00.511.522004220062008201020122014201620182020202220242026
Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

75% of complaints about the 2002 Subaru Wagon name fuel system

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

Fuel system
3
Brakes
1
Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

No recall campaign lists the 2002 Subaru Wagon

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Source: NHTSA ODI recalls file.
Owner complaints

What owners reported about the 2002 Subaru Wagon

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

4 complaints on file, page 1 of 1.

  1. Filed Dec 17, 2008Failure Dec 15, 2008105,110 milesBigfork, MTFuel system, Gasoline

    WITH ONSET OF COLD WEATHER (LESS THAN 25 F) THIS YEAR, MY 2002 SUBURU OUTBACK STATION WAGON (2.5 LITRE) HAS A STRONG GASOLINE ODOR IN THE CABIN WHEN ENGINE IS STARTED. IT HAPPENS EVERY TIME NOW. IT IS VERY STRONG AND THERE SEEMS TO BE A FUEL LEAK IN THE ENGINE COMPARTMENT. I'M CONCERNED THAT IT COULD CAUSE A FIRE (PARTICULARLY IN CONJUNCTION WITH AN ACCIDENT OR EXHAUST PROBLEM) OR A FUME RELATED BLACKOUT OF SOMEBODY IN THE CAR. I HAVE READ ON THE ONLINE DISCUSSION THAT THIS IS A VERY COMMON PROBLEM WITH SUBURUS IN COLD CLIMATES BUT THAT SUBURU, WHILE AWARE OF THE PROBLEM, WILL NOT TAKE FULL RESPONSIBILITY FOR FIXING IT. MY LOCAL DEALER WILL BE CONSULTED AS WILL SUBURU OF AMERICA. IT SEEMS LIKE IT IS A SAFETY ISSUE AND SHOULD BE THE SUBJECT OF A RECALL AS I'VE NEVER HAD ANOTHER CAR THAT DID THIS IN 35 YEARS OF OWNING VEHICLES. IT SEEMS AS THOUGH THE NHTSA SHOULD INVESTIGATE THIS AS IT HAS POTENTIAL TO BE A HUGE SAFETY ISSUE. *TR

    NHTSA complaint 10252100
  2. Filed Jan 2, 2008Failure Jan 2, 2008Allentown, PAFuel system, Other

    WHENEVER THE TEMPERATURE DROPS SIGNIFICANTLY (E.G. BELOW 32DEG), A STRONG GASOLINE SMELL IS EMITTED FROM THE CAR UPON STARTING. IT EVENTUALLY SEEMS TO GO AWAY OVER 10-30MIN, BUT IT CAN BE EXTREMELY STRONG. WE JUST ENCOUNTERED THE PROBLEM TODAY (THE COLDEST DAY IN ALLENTOWN THIS WINTER), BUT WHEN WE HAD THE PROBLEM LAST YEAR, THE DEALER WAS UNABLE TO IDENTIFY ANY CLEAR CAUSE. THEY ALSO CLAIMED THAT THEY COULD NOT REPRODUCE THE SMELL.*CN

    NHTSA complaint 10213522
  3. Filed Nov 15, 2004Failure Nov 1, 200439,000 milesRochester, NYFuel system, Delivery

    MY CAR WILL STARTUP JUST FINE. UPON NEAR A STANDSTILL AT A LIGHT OR STOP SIGN IT WILL HESTITATE OR STALL COMPLETELY. I HAVE TO KEEP MY LEFT FOOT ON THE BRAKE AND THE RIGHT FOOT ON THE GAS PEDAL TO KEEP IT GOING. THIS SEEMS TO HAPPEN MORE FREQUENTLY IN COLDER THAN HOTTER WEATHER. I HAVE HAD THIS VEHICLE AT VANBORTEL SUBARU ON 11/1 AND THEY RELEASED IT BACK TO ME ON 11/3/04 SAYING THE PROBLEM WAS FIXED. ITS ANYTHING BUT FIXED AND IN FACT GOTTEN WORSE.*AK

    NHTSA complaint 10098874
  4. Filed Oct 6, 2004Failure Apr 4, 200431,500 milesClifton, VAService brakes, Rotor

    I HAVE A 2002 SUBARU OUTBACK WAGON. WHEN THE VEHICLE REACHED AROUND 31,000 MILES, IT BEGAN TO SHAKE PERCEPTIBLY WHEN I APPLIED THE BRAKES. THE SHAKING GOT PROGRESSIVELY WORSE. I BROUGHT THE VEHICLE TO THE DEALER, AND IT WAS FOUND THAT THE ROTORS HAD WORN UNEVENLY. THE ROTORS WERE TURNED TO CORRECT THE PROBLEM UNDER THE VEHICLE'S 36,000 MILE/3 YEAR WARRANTY. IT IS MY OPINION THAT THE ROTORS SHOULD NOT WEAR THIS QUICKLY IN A VEHICLE (THE BRAKE PADS THEMSELVES WERE OKAY AND NOT REPLACED. *AK

    NHTSA complaint 10093682
Source: NHTSA ODI complaints file.
Investigations

NHTSA has not opened an investigation on this model year

Source: NHTSA ODI investigations file.
Service bulletins

98 manufacturer communications cover this model year

Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall; the 60 most recent are listed.

  • 15-308-23R Aug 20, 2026 · Service Bulletin/Repair Instructions
    This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.This is an revised…
  • 15-304-22R Aug 13, 2026 · Service Bulletin/Repair Instructions
    This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns. (This is an revised version of the original bulletin.)
  • Article Locator Aug 5, 2026 · Other
    Techtips newsletter locator index.
  • 15-333-25R Aug 1, 2026 · Service Bulletin/Repair Instructions
    This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure. This is an revised version of the original bulletin
  • SubaruNet Annoucement (E Jun 12, 2026 · Other
    This announcement is requesting retailer staff to retain the EyeSight protective hood covers from Generation 4 EyeSight cameras.
  • 01-167-08R May 18, 2026 · Service Bulletin/Repair Instructions
    This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
  • SubaruNet Announcement (R May 4, 2026 · Other
    This announcement provides information on the remanufactured CVT transmission program.
  • 03-97-26 Apr 24, 2026 · Service Bulletin/Repair Instructions
    This bulletin announces the service manual correction regarding clutch master cylinder reservoir service procedures.
  • 01-167-08R Apr 24, 2026 · Service Bulletin/Repair Instructions
    This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
  • 05-97-26 Apr 20, 2026 · Service Bulletin/Repair Instructions
    This Bulletin provides the diagnostic procedures to be followed when addressing customer concerns of steering wheel/vehicle body vibration when driving at highway speeds when tire/wheel balance is suspected.
  • 07-240-26R Apr 30, 2026 · Service Bulletin/Repair Instructions
    This Service Information Bulletin was developed to provide interim guidance for vehicles exhibiting DTC B2A20.
  • 15-219-18R Mar 16, 2026 · Service Bulletin/Repair Instructions
    This bulletin contains information to help when attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully
  • SubaruNet Announcement (A Mar 4, 2026 · Other
    This announcement provides information on the use of aftermarket services or tools for programming immobilizer keys/fobs.
  • 10-105-25R Mar 26, 2026 · Service Bulletin/Repair Instructions
    This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
  • 01-167-08R Mar 26, 2026 · Service Bulletin/Repair Instructions
    This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
  • 07-240-26R Feb 25, 2026 · Service Bulletin/Repair Instructions
    This Service Information Bulletin was developed to provide interim guidance for 2026 model year vehicles exhibiting DTC B2A20 with gen 4 Telematics.
  • 10-105-25R Feb 6, 2026 · Service Bulletin/Repair Instructions
    This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
  • Subaru Tech Tips Special Jan 15, 2026 · Service Bulletin/Repair Instructions
    This Subaru service and technical support line newsletter provides information on the next phase of TechShare.
  • 15-300-22R Jan 12, 2026 · Service Bulletin/Repair Instructions
    This Bulletin provides the diagnostic procedure for the STARLINK® Remote Engine Start (RES).
  • Subarunet Announcement (E Jan 12, 2026 · Other
    This announcement has been created to address difficulties with software updates on Subaru Select Monitors with DST-010 interface firmware has been updated.
  • 18-226-25R Dec 8, 2025 · Service Bulletin/Repair Instructions
    This Service Information Bulletin provides the Service Manual Correction to the diagnostic procedure for DTC B2A16 (Immobilizer Key Collation Diagnosis).
  • 15-333-25 Dec 2, 2025 · Service Bulletin/Repair Instructions
    This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
  • Subaru Tech Tips (Article Nov 20, 2025 · Other
    Subaru service article locator.
  • Subaru Tech Tips (Article Nov 20, 2025 · Other
    Subaru service article locator.
  • 15-308-23R Oct 28, 2025 · Service Bulletin/Repair Instructions
    This Service Information Bulletin outlines a systematic procedure for diagnosing parasitic draw (dark/standby current) in vehicles experiencing battery drain when the ignition is off, leading to no-start conditions or frequent jump-starts.
  • 15-130-08R Oct 29, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides information on the load carrying capacity reduced label when a port-installed or retailer-installed accessory exeeds 1.5 percent of the GVWR or 100 pounds, which ever is lower.
  • Subaru Tech Tips (Article Oct 28, 2025 · Other
    Subaru tech tips newsletter article locator.
  • Subaru Tech Tips (Article Oct 28, 2025 · Other
    Subaru tech tips newsletter article locator.
  • 07-236-25 Oct 23, 2025 · Service Bulletin/Repair Instructions
    This Bulletin outlines a comprehensive update to the dark current/parasitic draw diagnosis & testing procedures.
  • 07-233-25R Oct 23, 2025 · Service Bulletin/Repair Instructions
    This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory.
  • 15-219-18R Sep 30, 2025 · Service Bulletin/Repair Instructions
    This bulletin addresses cases when attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully.
  • 10-105-25R Sep 5, 2025 · Service Bulletin/Repair Instructions
    This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
  • 07-233-25 Sep 3, 2025 · Service Bulletin/Repair Instructions
    This Bulletin provides details on a new formal testing, charging, and tracking procedure for all 12-volt batteries in new vehicle inventory wjhich must be tested and reported every 30 days.
  • 15-266-20R Aug 26, 2025 · Service Bulletin/Repair Instructions
    This Bulletin provides helpful procedures and best practices to utilize when customers present with concerns relating to the operation of their Gen 2/Gen 3 Telematics system equipped Subaru.
  • 15-320-24R Aug 21, 2025 · Service Bulletin/Repair Instructions
    This bulletin contains illustrations of exchange components and their manufacturer as well as a description of the proper exchange procedure.
  • SubaruNet Announcement Aug 13, 2025 · Other
    Subaru of America, Inc. will release an OTA to perform a software update to the DCM. This is a preventive OTA.
  • Subaru Service Technical Aug 11, 2025 · Other
    Subaru Service Technical Support Newsletter special edition.
  • 13-108-25 Aug 11, 2025 · Service Bulletin/Repair Instructions
    This bulletin provides information on paint codes for vehicles in the 2026 line up.
  • SubaruNet Announcement Jul 16, 2025 · Other
    This OTA is released to address Telematic functions that may stop working after a certain amount of time from the vehicle's production.
  • 10-105-25R Jul 10, 2025 · Service Bulletin/Repair Instructions
    "This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA i…
  • SubaruNet Annoucement Jun 27, 2025 · Other
    This announcment provides information on the release of the latest software updates to the Subaru Midtronics DSS-5000 Battery Diagnostic tool.
  • SubaruNet Announcement (S Jun 24, 2025 · Other
    This announcement is to bring attention to the OTA for In-vehicle service appointment scheduler and In-vehicle message center.
  • 10-105-25R Jun 23, 2025 · Service Bulletin/Repair Instructions
    This Service Information bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak.
  • 15-251-19R Jun 24, 2025 · Service Bulletin/Repair Instructions
    This Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
  • 01-168-09R May 19, 2025 · Service Bulletin/Repair Instructions
    The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web-site.
  • 10-105-25R May 13, 2025 · Service Bulletin/Repair Instructions
    This bulletin announces the new procedure and Warranty Fail Code for FirstTime air conditioning (A/C) performance concerns possibly resulting from an undetected A/C refrigerant leak. To improve Fixed Right First-Time (FRFT) and customer satisfaction, SOA is…
  • 15-251-19R Apr 30, 2025 · Service Bulletin/Repair Instructions
    This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16.
  • 02-192-24R Apr 22, 2025 · Service Bulletin/Repair Instructions
    This Bulletin announces the diagnostic procedures to be followed when diagnosing engine oil leakage on FA and FB type engines.
  • 14-31-25 Mar 31, 2025 · Service Bulletin/Repair Instructions
    This Bulletin announces availability of a User Guide and an informative video to supplement the recent releases to retailers of the SOA321152 and SOA321153 Terminal Test Kits.
  • 09-51-08R Mar 24, 2025 · Service Bulletin/Repair Instructions
    The purpose of this bulletin is to advise of SOA’s revised Catalytic Converter Recycling Program shipping procedure.
  • 15-304-22R Mar 18, 2025 · Service Bulletin/Repair Instructions
    This Bulletin has been developed to outline the steps for gathering basic but essential information during diagnosis of Infotainment concerns.
  • 01-167-08R Mar 17, 2025 · Service Bulletin/Repair Instructions
    This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
  • 15-219-18R Mar 6, 2025 · Service Bulletin/Repair Instructions
    When attempting to complete the STARLINK Telematics subscription process, an Error Code 202 and / or 204 may occur preventing the process from completing successfully.
  • 15-251-19R Feb 10, 2025 · Service Bulletin/Repair Instructions
    "This Service Bulletin provides additional diagnostics to follow when addressing a Telematics-related DTC B2A16."
  • Subarunet Announcement Jan 31, 2025 · Other
    This announcement is in regard to special service tool shipment will be shipped directly to the Subar retailers during February.
  • RC5 Head Unit OTA Jan 28, 2025 · Other
    A head unit OTA will be available via cellular network for Mid and High Grade CP1.5 head units.
  • 07-59-07R Dec 13, 2024 · Service Bulletin/Repair Instructions
    This bulletin is for information purposes only.The bulletin adresses design changes of the headlamps and rear combination lamps, where moisture and or condensation may develop on the inside of the lamp lenses.
  • SubaruNet Announcement Nov 14, 2024 · Other
    This annocement is to inform dealers to the Gen 3.1 Head Unit OTA will be available via Wi-Fi. The update will take place in multiple batches with the first beginneing November 15th and the last being Decemeber 3rd. This update is for approximatelt 714,000 …
  • 15-130-08R Oct 31, 2024 · Service Bulletin/Repair Instructions
    This bulletin details an important regulation issued by the National Highway Traffic Safety Administration (NHTSA) which impacts the way some vehicles with accessories are sold. This regulation applies to any automobile retailer installing accessories on a …
  • 01-167-08R Oct 1, 2024 · Service Bulletin/Repair Instructions
    This bulletin contains additional information for recommended materials listed in the Service Manuals for individual models.
Source: NHTSA manufacturer communications files.