By year
Owner complaints about Sutphen vehicles peaked at 2 in 2013
Owner complaints filed with NHTSA, 2009 to 2026. 2026 runs through October.
Source: NHTSA ODI complaints and recalls files. Complaints are not verified by NHTSA.
Make
Sutphen
The complete NHTSA record for Sutphen vehicles: owner complaints, recall campaigns, defect investigations and manufacturer communications, for every model and model year on file.
Most Sutphen recalls are filed by Sutphen.
Owner complaints in the last five years04 on file in all, across 21 models
Recall campaigns204 in five years
Severity index25.0Crash, fire, injury or death per 100 complaints
Investigations44 service bulletins
Components
Powertrain draws the most owner complaints about Sutphen vehicles, 20% of them
Share of all owner complaints on file, by component.
Source: NHTSA ODI.
Models
The SPH 100 has the most complaints of any Sutphen model
Every Sutphen model with complaints or recalls on file, by complaints. Counts are not rates: NHTSA publishes no sales volumes.
| Model | Model years | Complaints | Severity index | Recalls | Investigations |
|---|---|---|---|---|---|
| SPH 100 | 2000 to 2014 | 2 | 50.0 | 38 | 18 |
| Chassis | 1996 to 2012 | 1 | 0.0 | 16 | 1 |
| SPH100 | 2013 | 1 | 0.0 | 0 | 0 |
| SAI 110 | 2000 to 2014 | 0 | None | 24 | 9 |
| SPI 112 | 2000 to 2014 | 0 | None | 24 | 9 |
| SP 110 | 2000 to 2014 | 0 | None | 20 | 5 |
| Fire Truck | 2014 to 2021 | 0 | None | 17 | 0 |
| SL75 | 2009 to 2012 | 0 | None | 5 | 0 |
| SP70 | 2009 to 2012 | 0 | None | 5 | 0 |
| SA75 | 2009 to 2012 | 0 | None | 4 | 0 |
| 90LR Refurb | 2010 to 2012 | 0 | None | 3 | 0 |
| Heavy Rescue | 2010 to 2012 | 0 | None | 3 | 0 |
| Pumper | 2010 to 2012 | 0 | None | 3 | 0 |
| Rescue | 2010 to 2012 | 0 | None | 3 | 0 |
| S1 | 2010 to 2012 | 0 | None | 3 | 0 |
| S2 | 2010 to 2012 | 0 | None | 3 | 0 |
| S3 | 2010 to 2012 | 0 | None | 3 | 0 |
| S4 | 2010 to 2012 | 0 | None | 3 | 0 |
| SP95 | 2010 to 2012 | 0 | None | 3 | 0 |
| Pumpers/rescue | 2010 to 2011 | 0 | None | 2 | 1 |
| Minitower | 2013 | 0 | None | 1 | 0 |
Source: NHTSA ODI. Recall counts add campaigns across model years, so a campaign covering three years counts three times.
Latest recalls
Recent campaigns listing a Sutphen product
- 21V-962 Dec 13, 2021
Fuel tubes between the fuel rail and the injectors for cylinders four, five, and six may fatigue and crack, which can result in a high pressure…
Fuel system · 184 vehicles - 21V-891 Nov 17, 2021
Pressure may build in the power steering pump and break the shaft seal, resulting in a loss of power steering assist
Steering · 20 vehicles - 21V-824 Oct 20, 2021
Lifting cables may be improperly crimped
Equipment · 1 vehicles - 21V-823 Oct 19, 2021
Lights may be too bright, exceeding the maximum light output allowed which may adversely affect the vision of drivers
Lighting · 2 vehicles - 21V-581 Jul 29, 2021
Fuel leak may occur from the hoses between the fuel pump and remote fuel filter head
Fuel system · 33 vehicles - 21V-580 Jul 29, 2021
Sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak
Fuel system · 604 vehicles - 21V-412 Jun 2, 2021
Monitor is used to direct the water stream and adjust the spray pattern
Equipment · 8 vehicles - 21V-358 May 17, 2021
Display may experience low voltage spikes, causing the LCD display to lock up or become non-functional, due to varying electrical installations
Electrical system · 1 vehicles - 14V-718 Nov 10, 2014
Main extension cable on the aerial ladders may fail
Equipment · 181 vehicles - 14V-456 Jul 2, 2014
When the button is pressed to release the seat belt, the latch plate can become partially engaged with the buckle, making the seat belt difficult…
Seat belts · 1 vehicles
Source: NHTSA ODI recalls file.