2021 Suzuki GSX-R1000

2 complaints on file, page 1 of 1.

1. Filed Apr 14, 2024Failure Mar 31, 2024Campbell, CAElectrical system

   This problem relates to the battery which was purchased 5 months before the incident. While riding my motorcycle down the freeway I lost all power (lights, engine, instruments, everything) abruptly and unexpectedly. This nearly caused an accident. A couple hours later the bike started with full power. I decided not to ride it home and left it in a parking garage. Over the next couple days I tried to determine the failure, but it was intermittent, sometimes the bike had full electrical power and the engine started normally, other times no power. Of course I checked the battery cables first. The screws were tight, the cables were secure. I didn't suspect the battery and was checking other things like fuses, stator, and ignition switch, and so on. While riding around the garage with the seat off, and the battery exposed, the bike died again. I quickly probed the battery and found 0V. A couple of minutes later, is restored full power and the battery again read 13.1V (I took pictures). Such behavior is odd for a battery but this is a complicated, and expensive lithium battery with internal electronics. It is the ATZ-10 ReStart 360CA battery. When I called Antigravity (the manufacturer) I talked to the call center, and a manager of manufacturing. They claimed to have never heard of this. However, when I looked the battery up on Amazon reviews, other people reported the same problem for the same battery. I purchased a different battery and the problem is gone.

   NHTSA complaint 11582929
2. Filed Feb 4, 2022Failure Dec 31, 202125,000 milesHemet, CAEngine

   The contact owns a 2021 Suzuki GXS-R1000. The contact stated that while her husband was riding 80 MPH, the motorcycle stalled while shifting from 3rd to 4th gear. The rider was able to coast to the side of the road and noticed fluid dripping onto the exhaust. Additionally, the chain had detached from the swing arm and pierced the motor. The contact pushed the motorcycle home. The contact took the motorcycle to the dealer who was unable to determine the cause of the failure. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000.

   NHTSA complaint 11450461