Motorcycle, gasoline, built in Japan. Owner complaints on file from May 20, 2021 to Sep 28, 2021.
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3 complaints on file, page 1 of 1.
On at least 20 separate occasions between July, 2021 and September, 2021, cruise control has disengaged without myself providing the input necessary to disengage cruise control. In other words, cruise control randomly disengaged by itself, and this problem has occurred regardless of temperature, road surface conditions, or road grade. The frequency of the problem appears random, as there is no pattern involving the disengagement of cruise control. Additionally, it's noteworthy to mention that the sudden and unexpected negative acceleration of the motorcycle is very dangerous, particularly when traveling at highway speeds. This incident was reported to Suzuki in August, 2021. It's important to note that other riders have reported this known issue to Suzuki, but Suzuki has not initiated a recall.
NHTSA complaint 11434704The cruise control on the motorcycle will randomly "cut-out" and stop working while engaged. In other words, I will be driving with cruise control on and it will just stop randomly. This can lead to a very dangerous situation in traffic and at highway speeds as the motorcycle rapidly drops speed when the cruise control disengages without warning.
NHTSA complaint 11434162My Suzuki has a ride by wire throttle control system and electronic speed control. The problem is the cruise control cancels all by itself without any input from any of the cancel switches. Like the throttle grip, the front brake or rear brake, or the clutch switch. The first few times it happened I thought I bumped one of the levers or throttle. Over time I have ruled out this as the cause. I have found by reading Suzuki owners group blogs that I am not alone with this problem. This motorcycle has substantial engine braking when the throttle closes and if other vehicles are too close it can be dangerous. From the blogs I read I know Suzuki is aware of this as they were working on this with a dealer in Europe as this is a global bike. This self canceling problem is very random. At all different speeds. At any time. Sometimes it will do it less than a minute after setting and sometimes I can ride over an hour on cruise on a trip without any problem. This bike has a very sophisticated engine control system with a lot of switches to control cruise control. The dealer I bought the bike from has not heard of this problem yet and was no help. Suzuki customer line was not open. I am hoping that you have others who have reported this problem and can get Suzuki to find a repair as my bike will be out of warranty this July. Thank you. Ps The additional details is the last time this happened on my way to the dealer to ask for help. It has happened more times then I can count.
NHTSA complaint 11417904Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.