2024 Tesla Model X

26 complaints on file, page 1 of 2.

1. Filed Aug 19, 2026Failure Aug 19, 2026Indian Wells, CAUnknown or other

   On XXX, at approximately 3:30 PM while using FSD (Supervised) on software 2026.21.6, my Tesla Model X came to a sudden complete stop in the middle of a busy four-lane intersection. I had to intervene. The FSD feedback prompt appeared; I selected Critical. Approximately one mile later, while programming a destination, FSD pulled over unsafely on a busy multi-lane road with barely enough room for 50 mph traffic. I intervened again and selected Critical on the prompt. Neither event appears in the Dashcam Viewer (only Sentry parking clips visible). These continue a pattern. Previously, while driving from [XXX] to [XXX], the car jumped across freeway lanes unsafely. I reported it via the Tesla app and to Cathedral City Service. Technicians lacked diagnostic equipment, said they would escalate to the FSD team for research, and promised to realign the front cameras on a return visit. Months later: no follow-up and cameras still cosmetically misaligned. Camera Calibration menu only shows Clear option (I did not clear it). I have submitted a Service request and emailed Tesla requesting internal logs/telemetry and full escalation. Filing this for an independent record. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11758107
2. Filed Jul 31, 2026Failure Jul 29, 2026Yorba Linda, CAElectrical system, Unknown or other

   On 7/29/2026, 2:45 PM PST, I tapped the in-car myQ interface to send an "Open" command. Due to network latency/ connection drops in the Tesla infotainment system, there was a significant delay before the open command executed. After it finally opened, I proceeded to back out in Reverse. However, due to buffering/retry logic during the network reconnect, the system unexpectedly transmitted a follow-up "Close" command without any driver input. Because this automated ghost command executed while the vehicle was actively backing out, the overhead garage door unexpectedly began closing, striking the car and shattering the left Falcon Wing door glass. Safety Concern: The infotainment software suffers from a critical retry/buffering flaw where latent network API payloads execute out of sequence or trigger unintended secondary commands after initial connection drops. Transmitting an unprompted "Close" signal to an overhead garage door while a vehicle is actively moving in Reverse creates a severe collision hazard and safety risk for occupants and bystanders.

   NHTSA complaint 11754055
3. Filed Jul 29, 2026Failure Dec 3, 2024Irvine, CAAutomatic emergency braking, Service brakes, Steering

   On XXX at approximately 465 miles, multiple critical safety systems simultaneously failed on my 2024 Tesla Model X (VIN: [XXX]). Dashboard warnings indicated that ABS, stability control, traction control, steering assist, and automatic emergency braking were all simultaneously disabled. The vehicle was taken to Tesla Service immediately. Tesla diagnosed the issue as a faulty wheel speed sensor and performed a replacement (RO# XXX). This simultaneous disabling of five critical safety systems on a vehicle with only 465 miles is a serious safety defect. Additionally, on XXX at approximately 21,180 miles, a passenger airbag warning light illuminated requiring service. This was resolved and addressed by slight moisture on son's shorts triggering the alert but unsure why this would cause such sensitivity. The vehicle has required 12 service visits since delivery in November 2024 for various recurring safety and mechanical issues. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint 11753633
4. Filed May 31, 2026Failure Feb 28, 2026Boca Rotaon, FLBody

   Both Garnish - Fender - Front - LH Right side and Left side come loose when driving in rain. The force of wheels pushing rain water on the fender garnish causes both the left and right fender garnish 4 push clips to come loose. When this fender garnish breaks and flies off it could hit a pedestrian, another car on the road or the car it is installed on causing an accident

   NHTSA complaint 11741158
5. Filed May 7, 2026Failure May 7, 2026Laguna Beach, CABody

   COMPONENT: Rear right falcon-wing door electronic control system. Door becomes stuck in a partially closed position and cannot be opened from inside or outside. Vehicle and component are available for inspection. SAFETY RISK: Falcon-wing doors have NO exterior mechanical release accessible to occupants when the electronic system fails. An occupant of the rear right seat can be trapped inside the vehicle. This creates a foreseeable risk of serious injury or death in any emergency requiring rapid egress: collision, fire (including thermal-runaway events documented across the lithium-ion EV fleet), submersion, or smoke inhalation. The risk is especially severe for child passengers using this seating position. CONFIRMED BY DEALER: Yes. Tesla Service Aliso Viejo and Tesla Collision Aliso Viejo (CA) inspected and attempted repair on at least 5 separate occasions between October 2025 and April 2026. Tesla represented in writing each time that the issue was resolved. The defect has recurred after every repair attempt. As of May 2026 the door remains unsafe. INSPECTED BY: Tesla service technicians only. No police, insurance, or independent inspection. WARNING SYMPTOMS / TIMING: The defect began in September 2025. No prior warning lamps or messages. The door operated normally for the preceding 12 months. Tesla initially attributed the failure to a minor cosmetic scratch sustained 12 months earlier — a theory inconsistent with the timeline, since the scratch existed during 12 months of normal door operation. Recurrence after 5+ failed repair attempts confirms the defect is electronic in nature, not cosmetic.

   NHTSA complaint 11736437
6. Filed May 5, 2026Failure May 4, 2026Brisbane, CAUnknown or other

   I would like to report a potential safety issue regarding Tesla Full Self-Driving (FSD), specifically version 14.3.2. Following any driver intervention (such as braking or steering override), the system presents a prompt asking “Why did you intervene?” with selectable options (e.g., Navigation, Discomfort, Preference, Critical) or voice input. In my experience, this prompt does not automatically dismiss and requires manual interaction with the touchscreen to clear. This design creates a safety concern because: - It introduces a mandatory driver interaction immediately after a disengagement event. - It diverts driver attention away from the road during a potentially critical moment. - It may encourage rushed or inattentive responses just to clear the interface. Driver intervention moments are often associated with complex or unsafe driving situations, where full attention is essential. Requiring touchscreen interaction at that time may increase the risk of distraction-related incidents. I believe this behavior could represent a human-machine interface design issue that impacts driver safety. Vehicle: Tesla [Model] Software Version: FSD 14.3.2 Frequency: Occurs consistently after interventions

   NHTSA complaint 11735945
7. Filed May 4, 2026Failure May 1, 2026Poway, CAAdaptive cruise control, Blind spot detection, Warning

   once full self-driving is disengaged a pop-up menu shows up at the main part of the screen requesting a feedback why full self-driving was disengaged you cannot dismiss the questionnaire easily without being distracted during the driving extremely dangerous The only way to dismiss the compulsory questionnaire is to make a selection of 1 option or double click on a microphone button on the steering wheel extremely distractive and requires not to look at the road just at the moment you disengage full self-driving there is no option to dismiss it Tesla is forcing you to answer it

   NHTSA complaint 11735665
8. Filed Apr 13, 2026Failure Apr 1, 2026Newport Beach, CAAutomatic emergency braking, Steering

   Vehicle GPS self driving is malfunctioning. GPS shows the route driving through houses and buildings The assisted self driving is extremely unsafe to use and the same goes for the GPS guided navigation The GPS is untrustworthy giving multiple unsafe routes.

   NHTSA complaint 11730830
9. Filed Apr 2, 2026Failure Feb 16, 2026Rosemead, CABody

   1) Yes, upon opening the falcon door there is water flooding down 2) Yes 3) Yes 4) No

   NHTSA complaint 11728896
10. Filed Jan 11, 2026Failure Dec 28, 2025Rancho Cucamonga, CAUnknown or other

    It was a windy day I was driving to work I was only driving max 14 mph and there were leaves flying due to the wind and without any warning the phantom break came on and my car just randomly stopped. It was in my neighborhood at 1830. It left me traumatized for few minutes because there was no need for the car to randomly stop like it did. The outcome could have been an injury if I was on the freeway or if a car was behind me. Till this day ever time I drive it i wonder if I will have the same incident again.

    NHTSA complaint 11710192
11. Filed Oct 13, 2025Failure Oct 4, 2025Sarasota, FLElectrical system, Adaptive cruise control, Steering

    I am writing to express my deep concern regarding ongoing safety and service issues with my 2024 Tesla Model X. This is the third Tesla vehicle we’ve owned, and while our previous two vehicles performed excellently, this one has presented serious and recurring problems with the Full Self-Driving (FSD) system. Since the second service visit, we have experienced four separate incidents in which the vehicle has either driven off the road or abruptly slammed on the brakes without warning. Despite two prior service appointments at the Tesla Service Center in Sarasota, FL, these issues remain unresolved. We also scheduled a third appointment, which Tesla later cancelled.

    NHTSA complaint 11693108
12. Filed Oct 7, 2025Failure Oct 1, 2025Lake Tapps, WAPower train

    Tesla remotely blocks a car powertrain without warning if a service invoice wasn’t paid before leaving a service center. This poses a safety risk because the car might unexpectedly become non-driving, such as after returning from a hike with young kids in a remote area, without water, food, or medications. To reproduce this issue, follow these steps: 1. Leave a Tesla service before a service or part is charged to the card on file (this can happen for various reasons). 2. Park the car in an underground parking garage or a remote area with no cellular connectivity. 3. Attempt to return home. The result is that the car will be blocked by an unknown PIN, even if the invoice was automatically charged to the card on file while driving. Without Internet connectivity, it’s impossible to work around the PIN. The car has be towed to an area with cellular connectivity to resolve the issue.

    NHTSA complaint 11691987
13. Filed Sep 8, 2025Failure Jul 26, 2025Lawrenceville, GAFuel/propulsion system, Suspension, Vehicle speed control

    The vehicle experienced serious drive control failures on three separate dates: September 21, 2024; October 2, 2024; and July 26, 2025. On each occasion, acceleration was either severely delayed or completely unresponsive, and the vehicle rolled backward when attempting to move forward on an incline. The following warnings appeared on the dashboard: “Stability Control Disabled,” ESC (Electronic Stability Control) warning light, and Air Suspension System warning. These symptoms occurred both while stationary and while driving. The vehicle was brought to Tesla service centers twice—on October 10, 2024, and September 2, 2025. On both occasions, Tesla stated that the issue could not be reproduced and returned the vehicle without performing any repairs. During the second visit, Tesla performed a $275 wheel alignment adjustment. The service report noted that the warning lights “may be restored on next drive.” I was verbally told that adjusting the alignment might help identify the root cause, but Tesla never explained how this adjustment was related to the actual symptoms. After performing the alignment, I was simply notified that the vehicle was ready for pickup. This kind of propulsion failure and rollback on inclines presents a serious safety risk to the driver, passengers, and other vehicles on the road. The issue remains unresolved and could occur again at any time without warning.

    NHTSA complaint 11685764
14. Filed Aug 22, 2025Failure Jun 3, 2025Mohnton, PAUnknown or otherCrash

    i was in full self driving mode. the car wanted to turn left but i thought it was going in the wrong direction so i tried to continue straight by turning the wheel to the right forcefully but the car would not let me take over and i crashed into a guard rail. when i tried to brake it was not able to stop soon enough, i have a dash cam footage. i have taken over the this way numerous times and it usually does not require much force to do so, this time it simply would not allow me to control the wheel. no one was hurt other that a guard rail. the car was totaled by insurance company. the police assisted me but i never received a police report. no pictures to share, just a dashcam video but i dont know if that would be helpful since there isn't a way to upload it that i can see. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11682400
15. Filed May 31, 2025Failure Mar 29, 2024Old Bridge, NJAutomatic emergency braking, Suspension, Unknown or other

    Purchased this vehicle new from Tesla on March 29, 2024. As I got home I hear a pop sound come from underneath the car and the abs warning light came on. The vehicle lost some of the functions like regenerative breaking and cruise control. The suspension was also inoperable. I brought the car in on the first availible service date to get the repair done which took a few days. After repair was completed I went back to pick the car up only to have the same warnings appear on the odometer and lost of functionality again 20 minutes into driving home. I contacted Tesla and they gave me another appointment at a different service center. I then brought the car to the other service center and they corrected the ABS and other warning light issue. However, I been experiencing vibration on highways when breaking and regenerative breaking. Since the beginning of ownership. I mentioned it to them but the told me vibrations can be normal with these cars so I endured it ever since until it felt worst after a while. I brought the car in again and they diagnosed it. They recommended changing the rear rotors and brake pads. After picking the car up its still doing the same thing. This costed me $1200 out of pocket. I brought the car in for front end noises and they changed parts under warranty. The noises was gone after the service but a week later I heard the noises again and it worsened. Now they are refusing further repairs and recommended that I take the car to a auto body repair shop.

    NHTSA complaint 11664122
16. Filed Mar 10, 2025Failure Mar 8, 2025San Marcos, CAAdaptive cruise control

    I am reporting a potential safety issue with my Tesla Model X. When the vehicle is placed in reverse with the steering wheel turned to full lock, it unexpectedly initiates self-movement without any driver input. I raised this issue with Tesla Service, and they responded with the following statement: "We are aware of this and [it is] currently a known software characteristic at this time. It is under investigation and to be resolved with a future software update." Tesla has acknowledged this issue but has not provided a timeline for a fix. Safety Concerns: This unexpected movement can pose a serious safety risk in environments where precise control is needed, such as driveways, parking lots, and tight spaces. It could indicate a malfunction in the vehicle’s drive-by-wire system, creating potential hazards for drivers and pedestrians. There is no way to predict or prevent this movement without significant driver intervention, increasing the risk of collisions or unintended acceleration incidents. Request for Investigation: Since Tesla has already acknowledged this as a known issue, I urge the NHTSA to investigate its potential safety risks. If this is affecting multiple vehicles, Tesla should be required to release a timely fix rather than leaving owners waiting for an undefined future software update.

    NHTSA complaint 11647480
17. Filed Mar 2, 2025Failure Feb 28, 2025Wellington, COAdaptive cruise control, Automatic emergency braking

    Since February 20th, I have begun keeping a log of these occurrences. Below is a summary: [XXX]: 2-3 occurrences on [XXX] (from Estes Park to Fort Collins, CO) and 2 occurrences on [XXX] northbound. [XXX]: 2-3 occurrences on [XXX] southbound. [XXX]: 1 occurrence on [XXX] southbound and 1 near the [XXX] exit in Colorado. [XXX]: 2-3 occurrences on [XXX] southbound. [XXX]: 2 occurrences on [XXX] southbound, on the morning of my service appointment to drop the vehicle off at the Tesla Service Center in Loveland, CO. [XXX]: 2 occurrences on [XXX] northbound, on the way home from the service appointment. each time the car abruptly slows down by 10-15 miles per hours, unless I intervene and stop using this feature. I only use the cruise control feature of the car. There have been several close calls with other motorists on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

    NHTSA complaint 11645837
18. Filed Feb 23, 2025Failure Feb 22, 2025Wellington, COAdaptive cruise control, Automatic emergency braking

    Phantom Breaking and vehicle slow down events occur near daily when using the highway when adaptive cruise control is engaged. The vehicle will abruptly try to stop, or slow down aby 5-10 MPH. This has caused several close calls with other drivers on the highways. Date of the incident is the latest. In the last two weeks prior to the incident, it has occurred at least 6-10 times.

    NHTSA complaint 11644347
19. Filed Feb 20, 2025Failure Feb 13, 2025Sylmar, CASuspension, Wheels

    The tire blow up on the freeway while driving with no impact, collision or any warning or any external factors, it’s very well documented all over the internet that Model X Tesla have serious Tire problems associated with faulty tire pressure system TPMS and in accurate tire reading as well with a car alignment that don’t compensate or adjust for the air suspension height changes that is available within the car settings and that causes a rapid and dangerous uneven tire wear that could lead to a tire failure on the road while driving. Tesla just recently recalling 700,000 cars with tire pressure issues and my car is effected as well because we never received any warning before the blowout. We did inspect the tire and documented everting showing no evidence of any that went through the tire to cause it go flat, the car is 8 month old and everything is fairly new and we should never have to deal with such and event that almost got us killed on the freeway, also since we were forced to exit the freeway for our safety driving on a flat tire that did cause a serious damages to the tire and vehicle with no spare wheel available to get it replaced on the spot to prevent any further damages, the car is not safe to be driven with serious Tire Pressure and bad alignment that comes from the factory that don’t match the suspension profile selected by the user that puts lots of unnecessary stress on the tire that causes a serious dangerous event to happen anytime. Tesla is refusing to take any responsibility for this issue even though it’s very well documented and we end up with a $4500 bill, something that we never should be responsible for. Also Tesla manager Oliver Ftankcom suggested that it’s ok to risk our lives staying in the car and not move it after a flat tire so we don’t cause more damages to the car, but we would of been killed on the freeway waiting for 4 hours for a tow truck to show up, so we had no choice but to exit the freeway for safety with a spare tire.

    NHTSA complaint 11643889
20. Filed Jan 9, 2025Failure Jan 8, 2025Rome, NYUnknown or other

    I want to bring to your attention a safety issue on the 2024 Tesla Model X. The turn signal buttons are a safety hazard. 1. I have found myself pressing the wrong turn signal button and was nearly in an accident more than once. That’s because the turn signals are placed too close together (see attachment). You have to take your eyes off the road and look down to make sure you are pressing the correct turn signal button. It’s too easy to press the wrong button. 2. At night, it’s hard to read the turn signal buttons as they are not illuminated. This is not only a safety hazard but bad design. Surely Tesla could have put the the left turn signal button on the left side of the steering wheel and the right turn signal button on the right side of the steering wheel. It just makes common sense. 3. It’s even more of a hazard when you are on a roundabout and you want to exit the roundabout. The turn signal buttons are at the bottom of the steering wheel making it very difficult to select the correct turn signal button when you want to safely exit the roundabout (see second attachment). The only real safe solution is for Tesla to revert to the previous turn signals on a stalk, As you are probably aware, with a stalk you select the turn signal with one finger while keeping your eyes on the road. Up for the left turn signal and down for the right turn signal. Very simple, effective and safe. IMHO this hazardous situation warrants a recall to install the previous stalk turn signal device. There is a flood of messages on social media about this safety problem. Nobody likes the new system. I have read online that Tesla's response is that with self-driving you won't need to worry about turn signals. Not every Tesla owner wants or likes self-driving, myself included. This is just a lame excuse. I hope you will do something about the unsafe situation.

    NHTSA complaint 11635007