AutoStatsIQ
Data through Oct 2026
Model year

2021 Thomas Built Buses Minotour

Body and fuel not decoded. Owner complaints on file from no date to no date.

Recalls (2)Complaints (0)Investigations (1)Bulletins (23)
Recall campaigns covering this model year2635 vehicles or units across those campaigns
Owner complaints0Not enough peers on file
Severity indexNoneCrash, fire, injury or death per 100
First 24 months0Complaints in its first two years
Complaints over time

Complaints about the 2021 Thomas Built Buses Minotour by year filed

Owner complaints about this model year, by the year they were filed with NHTSA.

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Source: NHTSA ODI complaints file. The lighter column runs through October.
Components

Complaints by component

Owner complaints by component. Hover or focus a bar for the crash, fire, injury or death count.

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Source: NHTSA ODI complaints file. A complaint can name more than one component; it is counted under the first.
Recalls

2 recall campaigns cover the 2021 Thomas Built Buses Minotour

Check a specific vehicle by VIN on NHTSA's site: a campaign may cover only part of a model year's production.

Recall campaigns for the 2021 Thomas Built Buses Minotour
CampaignFiledSubjectComponentVehiclesRemedy
22V-840Nov 14, 2022Forward seat barrier behind the driver may not provide sufficient protection to passengersSeats20Part replacement
20V-690Nov 9, 2020Driver may be able to release the park brake and shift the transmission out of Park and into a drive gear while the wheelchair lift is deployedAdaptive equipment615Repair or modification
Source: NHTSA ODI recalls file.
Look up a VIN at NHTSA
Owner complaints

What owners reported about the 2021 Thomas Built Buses Minotour

The full text of every complaint filed with NHTSA about this model year, newest first. Complaints are filed by owners and are not verified by NHTSA; NHTSA removes personal details before publishing.

0 complaints on file.

    Source: NHTSA ODI complaints file.
    Investigations

    1 NHTSA investigation on file

    • PE23016 Preliminary evaluation, Powertrain
      6L90 Transmission Failure
      Opened Sep 27, 2023, closed Jan 10, 2025
    Source: NHTSA ODI investigations file.
    All investigations
    Service bulletins

    23 manufacturer communications cover this model year

    Technical service bulletins and other notices the manufacturer sent to dealers. A bulletin is not a recall.

    • PAB048-2019 Dec 6, 2019 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on Data Book Update
    • PAB018 -2020 Apr 6, 2020 · Service Bulletin/Repair Instructions
      Thomas Built Buses Product Awareness Bulletin on MY2021 Ford Chassis sales codes
    • ICI21-004 Feb 15, 2021 · Service Bulletin/Repair Instructions
      Important Campaign Information Letter for Dealer Travel for Campaign Performance – TBB.
    • WI20-014R Feb 8, 2021 · Service Bulletin/Repair Instructions
      Revised Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimi…
    • CALEVECUSOFTWARE Nov 30, 2020 · Service Bulletin/Repair Instructions
      Customer Advisory Letter for a software update is needed to address a possible water condensation build up in the air compressor. The EV Control Unit (ECU) software and air dryer will be updated on your vehicle.
    • TechTalk4725 Sep 22, 2020 · Service Bulletin/Repair Instructions
      Tech Talk discussion about power steering fluid.
    • SS1034790 Sep 2, 2020 · Service Bulletin/Repair Instructions
      Service Solution for TBB buzzer sounds when either driver's door or the entrance door is open. This Service Solution is provided to assist Dealers/Customers in resolving the buzzer sounding when either the driver's door or entrance door is open. With certai…
    • ICI20-022 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Important Campaign Information letter announcing Dealer Travel for Campaign Performance. This letter is to announce a reimbursement available to dealers for travel to a customerÃÂâÃÂÃÂÃÂÙs location to perform a recall or field service campaign.
    • WI20-014 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter for OWL and Warranty Manual Improvement: Sublets and Travel Time/Distance. In the spirit of continuous improvement, DTNA reviewed sublet-related policies and procedures. The goal was to improve language clarity and optimize proce…
    • WI20-012 Aug 3, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter informing that to ensure that DTNA policies and service network practices align, the Warranty Department will be revising the Warranty Manual.
    • WI20-011 Jul 20, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Detroit and TBB Parchment Format Update. In the continuing effort to standardize across brands, DTNA is pleased to announce that Detroit Diesel Corporation (Detroit) and Thomas Built Bus (TBB) parchments will be transitioned …
    • SB60-171 Jul 10, 2020 · Service Bulletin/Repair Instructions
      Service Bulletin for Guidelines for Cleaning and Disinfecting Cab Surfaces. The following guidelines are for cleaning and disinfecting commonly touched surfaces on the inside and outside of a vehicle. For best results, follow cleaning and disinfecting proce…
    • WI20-008 Apr 27, 2020 · Service Bulletin/Repair Instructions
      Warranty Information Letter for Warranty Training Online. DTNA is pleased to announce the release of new Warranty-related training videos. The videos provide Warranty content in short instructional videos that are available on demand through the AftermarkeT…
    • WP20-007 Apr 23, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Chassis Progressive Damage Policy Change. Effective for repair orders opened on or after April 27, 2020, if an Authorized Service Location installed a part which later has a warrantable failure, progressive damage and labor may be…
    • WP20-006 Apr 23, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter for Handling for Authorized Service Location Part Transfers. To promote 24-hour throughput and maximum efficiency, DTNA is adjusting multiple handling policies: Launching a new handling allowance for parts ordered from another Author…
    • 02.2020 Campaign Mar 4, 2020 · Service Bulletin/Repair Instructions
      Open recall and Field service Campaigns report send out to Dealers, General Managers, Service managers and warranty managers
    • SS1034650 Feb 28, 2020 · Service Bulletin/Repair Instructions
      Service Solution for MinoTours. This Service Solution is provided to report a product improvement in preventing water / dust intrusion in the drivers vestibule area.
    • SB54-290 Feb 14, 2020 · Service Bulletin/Repair Instructions
      Service Bulletin for Guidelines for Repairing or Replacing an Electrical Harness. Use the guidelines in this bulletin to determine if a damaged electrical harness should be repaired or replaced.
    • WP20-001REV Feb 14, 2020 · Service Bulletin/Repair Instructions
      Revision to a Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for some…
    • WP20-001 Jan 20, 2020 · Service Bulletin/Repair Instructions
      Warranty Policy Letter announcing the One Stop Supplier Extended Program Launch. The One Stop Supplier Extended Program streamlines the claim filing process because with One Stop Supplier Extended, the service network will file claims for some supplier-supp…
    • SS1034611 Jan 20, 2020 · Service Bulletin/Repair Instructions
      Service Solution for Thomas Built Buses Minotours addressing the lack of heat coming from the rear wall heater. Adding a booster pump to improve heater coolant flow is now available.
    • SB98-015 Nov 19, 2019 · Service Bulletin/Repair Instructions
      Service Bulletin for paint finish standards. Delfleet One has been added for aftermarket use. This version replaces service bulletin dated May 5, 2017.
    • WP19-019 Nov 19, 2019 · Service Bulletin/Repair Instructions
      Warranty Policy letter announcing service locations have 90 calendar days from delivery to open a repair order which Identifies and addresses discrepancies from the sales order.
    Source: NHTSA manufacturer communications files.
    About service bulletins